Ordered late morning on a Friday. Delivered to small town Saskatchewan mid day Monday. Decent price and fairly easy to install. Only issues were electrical fiitngs didn't match and rubber boot cone on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although paying with Paypal to this site did not work and was not notified until I did not receive my package, I had to call to be told they had to unlock the payment, then still did not receive... See more
Company replied
Item arrived on time. But it cost me far too much for delivery. And was upset to find out after purchasing that there an option for pick up locally. This needs to be an openly stated. The fact that it... See more
Company replied
It was easy to find the part we needed considering its an AC unit that is almost 30 years old. However, I wish it was stressed that orders made after 5pm would not be processed until the next day,... See more
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Company details
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
6K reviews
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Reply from Parts Town Canada
Hello Benoit,
We're happy you received the perfect part at a good price with fast delivery. Thank you for choosing Parts Town Canada!
Sebastian
I was charged twice for shipping for…
I was charged twice for shipping for one order with two items. I contacted customers service and they stated that they could not do anything for me as it was two separate transactions. Both parcels showed up on time and the same time as it was the same order. It was definitely a glitch or something as it should have been one transaction and one shipping charge. Double check your cart !! And don’t trust the fee’s!!! Customer service was not willing to wave one chipping charge.
18 April 2026
Reply from Parts Town Canada
Hello Ryan,
We understand your disappointment. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve these issues immediately. If you give us a chance we are intent on making this right and hope you will allow us to speak with you to discuss your experience. Our team will be in touch with you shortly.
Sebastian
Quick and easy transaction
Quick and easy transaction. It was easy to find the part I was looking for. Would recommend for anyone needed parts for your appliance.
19 April 2026
Reply from Parts Town Canada
Hello Dave,
We're happy to hear that you had a quick and easy transaction and found the part you needed without problems. We appreciate your recommendation and your business! Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Carlos,
We appreciate your positive feedback and 5-star rating! We're so glad your order arrived quickly and as expected. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Jean-Pierre,
We're happy to hear that you received the correct part quickly and at a great price. Thank you for your positive feedback; we appreciate it!
Sebastian
Website for part ordering is good
Website for part ordering is good
Reaching management is not so good
20 April 2026
Reply from Parts Town Canada
Hello Nathan,
We're happy to hear that you had a good experience ordering parts on our website. Your feedback is very valuable to us as we work to be better each and every day. If there’s anything else we can do to continue improving your experience, please let us know!
Sebastian
ordered a part paid the extra for…
ordered a part paid the extra for express delivery, Ordered on Friday night and was told 1 to 2 buisness days for delivery. received part on the third business day. Was told after I asked for a refund of express delivery, that because I ordered too late on the friday that I wouldn't get a refund. Although monday and tuesday are 2 full buisness days I guess the first day dont count.
18 April 2026
Reply from Parts Town Canada
Hello Bill,
We regret that the express delivery did not meet your expectations. We appreciate you bringing this to our attention. We'll review your order details and reach out to you shortly to discuss this in further detail.
Sebastian
I ordered a fuse
I ordered a fuse. It was the wrong one I sent emails to show you the fews I needed. I got nothing back now. I have a fuse that doesn't work Anna Pizza oven. I need to rely on for my business. I would really like some feedback from you. And get the right fuse and return this one. That's the reason for my one star rating
17 April 2026
Reply from Parts Town Canada
Hello Corey,
We regret that the incorrect fuse was sent and that our response was delayed. We appreciate you bringing this to our attention. We'll investigate your order and reach out to you shortly to ensure you receive the correct fuse for your pizza oven promptly.
Sebastian
Wrong part received
I ordered a fridge temperature control, gave all the information requested and was assured part would fit. The part is not the same as the original. Called to return it and spoke with Chantal. She was extremely helpful and called the manufacturer to find out what the discrepancy was. Very good service from this particular employee, very impressed. Thanks
14 April 2026
Reply from Parts Town Canada
Hello Rob,
We appreciate you bringing this to our attention. We regret that the part you ordered was not the correct fit, despite our assurances. We're glad that our team member was helpful in addressing the issue and investigating the discrepancy with the manufacturer. We value your feedback.
Sebastian
Reply from Parts Town Canada
Hello Michael,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
Great communication
Great communication. Confirmed part with manufacturer and emailed confirmation. Thanks part arrived packaged well. Would order other parts.
16 April 2026
Reply from Parts Town Canada
Hello Emma,
We're happy to hear that our communication and confirmation process met your expectations! We appreciate you mentioning the careful packaging. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Mario,
We appreciate your kind words and are so glad you had a great experience with us; it means a lot to us. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Oanh,
Thank you for your feedback! We're happy to hear that you are very satisfied with the purchase and return process. Thank you for choosing Parts Town Canada!
Sebastian
Excellent customer service
Online ordering was very easy. I only had the furnace model number and description of the replacement part I needed and staff were able to quickly track down the part. Part was reasonably priced and shipping was fast. Very easy process overall, great customer service.
16 April 2026
Reply from Parts Town Canada
Hello Lynn,
We're happy to hear that our online ordering process was easy for you. We're glad our staff could quickly locate the part you needed with minimal information. Thank you for acknowledging our reasonable pricing, fast shipping, and great customer service. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Hendrysena,
We appreciate you sharing your positive experience with us! We're happy the ordering process was easy and the delivery was prompt. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello John,
We're happy our fast delivery minimized your machine downtime. Thank you for choosing Parts Town Canada!
Sebastian
The availability of parts and the staff…
The availability of parts and the staff are pleasant! The only negative is with back ordered parts, they can take awhile.
15 April 2026
Reply from Parts Town Canada
Hello,
We appreciate you acknowledging our team and parts availability. We regret that back-ordered parts can take some time, and we are continuously working to improve this. Thank you for choosing Parts Town Canada!
Sebastian
Accurate and fast shipment
15 April 2026
Reply from Parts Town Canada
Hello Kiryong,
Thank you for your positive feedback! We're happy to hear that you received your shipment quickly and accurately. Thank you for choosing Parts Town Canada!
Sebastian
Delivery late
My delivery is late and no notice. It’s a important part for the operation of the café
15 April 2026
Reply from Parts Town Canada
Hello Sandra,
We regret that your delivery is late and that you weren't notified. We know the part is critical for your café. We are looking into your order and will be reaching out to you shortly.
Sebastian
Reply from Parts Town Canada
Hello,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
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