Parts Finder Q Reviews 51

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were somewhat happy with their experience overall. Many customers were pleased with the product, often noting that the parts were in great condition, worked as expected, and were accurately described. The delivery service received strong positive feedback, with many highlighting fast and secure shipping, sometimes even arriving earlier than anticipated. Reviewers also appreciated the overall quality of the parts received. However, some customers experienced issues with their orders, including receiving incorrect or non-functional parts, or parts that were not new as described. There were also complaints about communication, with some people reporting difficulty reaching customer service or getting responses regarding shipping delays and returns. The pricing was a point of concern for a few, especially when comparing it to OEM parts or dealing with unexpected fees.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers reporting that the parts they received were... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping and timely... See more

Quality

People report positive experiences with quality, noting that parts often arrive in great shape and work as... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting that parts arrived... See more

Price

Customers had ambiguous experiences with price, with some finding certain costs to be high, such as brokerage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a ABS module on a Saturday. it took a couple of days for the processing, but it arrived via UPS on a Thursday. Was in the vehicle on Friday afternoon and with a little rewriting a Launch OBD,... See more

Company replied

Rated 5 out of 5 stars

Easy to find part needed and purchase was smooth and free shipping was extremely fast. Part arrived in less than 24 hours of making transaction.

Company replied

Rated 5 out of 5 stars

Thank you for securely shipping the part I ordered in a timely fashion. It arrived undamaged and as advertised. I had my mechanic install it today and it seems to be working as expected. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I waited until the part was installed before posting a review. It seemed too good to be true because my trucks been in the shop for over 3 months waiting on this part. I finally took control and locat... See more

Company replied



Contact info

3.7

Average

TrustScore 3.5 out of 5

51 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't expect it to ship quickly.

The website showed the part was available in Greenville, SC, and would be shipped the same day. It ended up being shipped from Chicago 4 days after I ordered it. They did refund the extra money I paid to have it express shipped.

1 June 2026
Rated 1 out of 5 stars

The part didnt work with my car and…

The part didnt work with my car and could not be programmed by dealer. They said I could return then would not provide return to do so. Won't return emails or phone calls..This company is a scam and their warranty isnt worth paper written on. Dont do it! I put in complaint with credit card and BBB. Hopefully they can refund my money.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

This company sucks will not answer the…

This company sucks will not answer the phone 2 day delivery been 2 weeks . Part is only 500 miles away and won't ship it . Disgusting customer service. They had no problem taking our money just delivering the parts.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Fraud and bad service

This company charged me $545 for a new board.but sent used part they ordered from an ebay seller.with a receipt for $230. I have called customer service three times.I have gotten zero answers. I asked to speak with a supervisor. I was informed they can't do that. he would call me back. He has not instead I received an email stating they've supplied me with a return label per my request. I did not ask for a label. I am quite sure they will not except this used part as its not what was ordered.AWEFUL customer service

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Shaky start, but excellent finish!

We had a little mishap with shipping at first, but everything was fixed after a few exchanged emails. Responses to the emails I sent were prompt. The shipping issue was resolved, and my part came in two days. Started off a little shaky, but the company came through on their word.

3 March 2026
Rated 5 out of 5 stars

Absolutely fantastic support I received…

Absolutely fantastic support I received part within 2 business days and the refrigerator compressor worked and fridge is now cooling! Thank you so much.

5 February 2026
Parts Finder Q logo

Reply from Parts Finder Q

Thank you, Elis, for your kind words. We’re glad the compressor arrived quickly and that your refrigerator is running properly again. We appreciate your feedback and your trust in our service.

Rated 1 out of 5 stars

used condition

Part arrived used condition very dissapointed

30 January 2026
Parts Finder Q logo

Reply from Parts Finder Q

We’re sorry to hear you’re disappointed. The part was indeed brand new, though it came without original packaging due to its rarity and the manufacturer’s discontinuation. We ensure all parts are inspected before shipping. If there’s any specific concern, please reach out to us with your order details and any photos—we’ll gladly review the situation and assist further.

Rated 5 out of 5 stars

I ordered the part

I ordered the part, and it came early. Installed said part, and programmed it to my vehicle, and is working properly. Thank you for being a reputable istablishment!

3 February 2026
Parts Finder Q logo

Reply from Parts Finder Q

Thank you for your feedback!
We’re glad to hear the part arrived early and is working properly.
We appreciate your trust and look forward to helping you again in the future.

Rated 5 out of 5 stars

Recommend

Clear communication and a smooth transaction

2 February 2026
Unprompted review
Parts Finder Q logo

Reply from Parts Finder Q

Thank you for the recommendation! We’re happy to hear everything went smoothly and appreciate your support

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