Parts arrived with minimal drama, (FedEx screwed up again).Cost and shipping time was reasonable. I cant tell if the board works, I haven't had time to install it yet. I probably would have given 5 s... See more
Company replied
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I needed some parts for an ice maker. The oem parts had been updated and were available on PartsFE. The wiring was going to be different and had me a bit concerned. The PartsFe replacement parts came... See more
Company replied
Found the part I needed at a good price 5 months ago and I installed without issue, it’s been working 24/7 without any issues.
Company replied
The part showed up curled into a U shape. When I contacted them with pictures of the box with no damage, but a picture of the U shaped tube. All they said was that I needed to contact the shippin... See more
Company replied
Company details
Written by the company
A Destination for all Restaurant Equipment Parts, Food service parts with Best prices, Same day shipping & Excellent customer support.
Contact info
700 Nicholas BLVD Suite 105, 60007, Elk Grove Village, United States
- +1 866 863 0907
- contact@partsfe.com
- partsfe.com
4.1
Great
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Struggled to find the correct part on…
Struggled to find the correct part on other websites. SO EASY to get the correct part and fast shipping
17 October 2025
Reply from PartsFE
So happy to know our site made finding the right part easy! We appreciate your feedback and can’t wait to help with your next order.
Decent support but parts took four…
Decent support but parts took four times as long as they said to arrive
Parts town is a few dollars more expensive but parts arrive on time
Do not recommend partsfe
24 October 2025
Unprompted review
Reply from PartsFE
We appreciate you sharing your experience! Sorry for the delay we’re working hard to speed things up. We’d love another chance to serve you better next time.
Paid for overnight freight and order…
Paid for overnight freight and order didn’t process or ship for 3 days. Shipping on a Friday which resulted in not having part til Monday. Will not be ordering from you again
3 October 2025
Reply from PartsFE
Could you please let us know if you’ve reached out to us or reported this issue through any channel?If not, kindly contact us at contact@partsfe.com and our team will be happy to assist you.
You guys are full of info
You guys are full of info, I didn't know what was the right part and looking on your resources I found it. Thank you.
24 September 2025
Reply from PartsFE
We're so glad our resources helped you find the right part! Thanks for the kind words feel free to order with us again anytime you need help!
Good Service
27 August 2025
Reply from PartsFE
Thank you for the great review! We’re glad you received excellent service. We look forward to your next order with us!
Took 3 tries
Received an oven element in a too-flimsy box with a missing bolt tab at the end. A second element was received, bent beyond use, in same too-flimsy box model. A third element received, again bent, this time installable. Same un-protective flimsy box. Customer is a busy restaurant, I think my first order with PartsFE. My company values and enjoys deeply-invested relationships with our clients; PartsFE so far has not enhanced this. Restaurants ought not wait a month to have a simple element received and PFE is well aware of this.
15 July 2025
Unprompted review
Reply from PartsFE
Can you please help us with you order number so we can look into this and get this resolved for you.
Very quick shipping thanks would buy…
Very quick shipping thanks would buy again from this company
4 August 2025
Reply from PartsFE
Thanks so much! We're happy you’re satisfied with the quick delivery. Don’t hesitate to order again we’re here when you need us!
Reply from PartsFE
Glad to hear the part arrived on time and was just right! We appreciate your trust hope to serve you again soon. Don’t hesitate to order with us again!
Reply from PartsFE
Thank you for your kind words! We're glad the part arrived on time and at a great price. We’d love to serve you again order with us anytime!
Terrible company don’t buy anything…
Terrible company don’t buy anything form them
Customer service is a joke
2nd day air won’t come until a week later
5 May 2025
Reply from PartsFE
Hi,
We sincerely apologies for the delay in delivery, we have shipped your order on time without any delay and you can see that in your tracking.
But somehow this was lost while in transit this was a carrier mistake
later this was delivered even we are surprised how was that happened.
We understand your urgency in the part, we are extremely sorry for that we tried to do a free replacement but somehow there is no stock left in the warehouse.
You are aware of all this issue happened with carrier and it's not fair that you are blaming us
Even we did not expect something will happen with carrier in this manner.
Resolution: Your credit is ready with us and will be initiated within two business day you can see a email confirmation after the initiation.
The shipment was shipped to my billing…
The shipment was shipped to my billing address rather than to ship address.
1 April 2025
Reply from PartsFE
Thank you for your feedback. We would like to confirm that the order was shipped to the address provided at the time of purchase:
Marron Hak
United Technologies Services
11201 Carrington Green Dr
Glen Allen, Virginia, 23060
United States
If there has been any issue with the delivery or if the information above does not match your expectations, please let us know, and we will work to resolve it promptly.
Reply from PartsFE
Thanks for the great review! We’re thrilled the parts worked for your grinder. We’d love to help you again with your next order!
Reply from PartsFE
Thank you for the great review! We’re glad you received excellent service. We look forward to your next order with us!
Parts worked great.
28 January 2025
Reply from PartsFE
We appreciate your feedback! Happy to hear the parts worked perfectly. We look forward to helping you again on your next order!
Order next day air
Order next day air, but take six working days received, called again and again, I receive $8 for my lose of shipping different, the company blame UPS
20 January 2025
Unprompted review
The part I ordered was exactly as it…
The part I ordered was exactly as it was advertised, and it arrived quickly.
7 January 2025
Reply from PartsFE
Thank you for your kind feedback! We're thrilled to hear the part met your expectations and arrived quickly. We’d love to assist with your next order—please don’t hesitate to reach out!
Called early a.m
Called early a.m. and was assured same day shipping. Took three days to appear as track able. Then got week later.
31 December 2024
Just getting emails is a plus
31 December 2024
Reply from PartsFE
Thank you for your feedback! We’re happy to hear the emails have been useful. We’d love to help with your next order—looking forward to serving you again soon!
Speed of order processing and delivery…
Speed of order processing and delivery have been
excellent.
30 December 2024
Reply from PartsFE
Thank you for the great feedback! We're so happy to hear that our processing and delivery met your expectations. We look forward to serving you again soon!
Reply from PartsFE
Thank you for your feedback! We're so glad you're satisfied with the product. We look forward to helping you again on your next visit!
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