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Parts Big Boss Reviews 

583
•
TrustScore 2 out of 5

1.9

Auto Parts Store
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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were unhappy with their experience overall. Many consumers reported significant delays with their orders and did not receive the products they paid for, with numerous accounts showing payment made but no delivery, or constant status stuck at 'Processing'. A major frustration cited by people concerns the lack of communication, as many noted receiving no replies to emails or messages, and delivery updates were frequently missing. However, some customers reported receiving the exact part they requested, while others mentioned that a received item was partial or defective, such as one door visor arriving in three pieces. Conversely, a small portion of people felt that the company provided satisfactory items regarding product quality.

What people talk about most

Order

Customers consistently note negative experiences with order processing, reporting long delays and a lack of... See more

Product

People report negative experiences with product, expressing frustration over undelivered items and long... See more

Response time

Clients share frustration regarding response times, reporting delays in replies to emails, phone calls, and... See more

Payment

Customers had negative experiences with payment, expressing deep frustration over paying in advance and... See more

Website

Users describe negative interactions with website, consistently reporting that order statuses remain... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Hear me out, Don't fall for this website, they might have the parts listed on their website but they source from other suppliers. the result is long waiting times. slow response from team, frustrat... See more

Company replied

Rated 1 out of 5 stars

The supplier doesn't consider it necessary to update their tracking page. It always shows "Processing". When they issue a ticket on a complaint lodged, nothing happens and the status remains at "Pro... See more

Company replied

Rated 1 out of 5 stars

I ordered a set of Door Visors for a Fiat Linea. They took forever and sent the set of 4 using India Post with minimal packing. One of the door visors came in 3 pieces. When I contacted customer servi... See more

Company replied

Rated 1 out of 5 stars

The items "Front wheel bearings for Chevrolet Spark" vide Order 100216935 Dtd. 26/07/2025 but till today the required said items have not been dispatched. During the inquiry about tracking the order,... See more

Company replied

Company details

  1. Auto Parts Store

Written by the company

India's most authentic car spare parts portal. We aim to provide wide variety of car parts at the most reasonable prices. Your one stop shop for making car maintenance, a "Hassle Free Experience"

Contact info

1.9

Poor

TrustScore 2 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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1.9

All reviews

(583)

76 reviews in the last 12 months

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Rated 1 out of 5 stars

Substandard parts..... Kindly stay away from this online retailer!

This review is in regards to order # 100155251 placed on the 17th of April 2022. The parts arrived on the 9th of May 2022, so one can imagine the state of affairs, with their delivery department. Repeated reminders had no effect and I was told that the delay was due to the unavailability of certain parts. Now why were parts that were not available, not removed or mentioned as out of stock on the website ??? But the best part is that that when the parts did arrive they were of absolute substandard quality, from manufacturers no one has ever heard off, even better they did not fit and most have manufacturing defects. How I wish this review had a attach photos option, so I could explain better. The total cost of the order has close of 16000/- rupees. I had to re-order all the parts from Starke Industries ( Karnal, Haryana) but best of all, they only charged 13800 for the entire order of the same list of items. I hope someone in Parts Big Boss reads this review and as mentioned below in the " I confirm " column, I am not looking for a refunds or any freebies, as I am thoroughly disgusted by the lackadaisical attitude towards their procurement of substandard parts and delivery deadlines.

8 June 2022
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,
Thank you for your review. We are sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. Your review will allow our team to further improve our services and be able to create better customer experience for your next order. Nevertheless, we are glad you have well received your order from us. We hope to serve you on better days and Thank you!

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