Parts Big Boss Reviews 

583
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were unhappy with their experience overall. Many consumers reported significant delays with their orders and did not receive the products they paid for, with numerous accounts showing payment made but no delivery, or constant status stuck at 'Processing'. A major frustration cited by people concerns the lack of communication, as many noted receiving no replies to emails or messages, and delivery updates were frequently missing. However, some customers reported receiving the exact part they requested, while others mentioned that a received item was partial or defective, such as one door visor arriving in three pieces. Conversely, a small portion of people felt that the company provided satisfactory items regarding product quality.

What people talk about most

Order

Customers consistently note negative experiences with order processing, reporting long delays and a lack of... See more

Product

People report negative experiences with product, expressing frustration over undelivered items and long... See more

Response time

Clients share frustration regarding response times, reporting delays in replies to emails, phone calls, and... See more

Payment

Customers had negative experiences with payment, expressing deep frustration over paying in advance and... See more

Website

Users describe negative interactions with website, consistently reporting that order statuses remain... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Hear me out, Don't fall for this website, they might have the parts listed on their website but they source from other suppliers. the result is long waiting times. slow response from team, frustrat... See more

Company replied

Rated 1 out of 5 stars

The supplier doesn't consider it necessary to update their tracking page. It always shows "Processing". When they issue a ticket on a complaint lodged, nothing happens and the status remains at "Pro... See more

Company replied

Rated 1 out of 5 stars

I ordered a set of Door Visors for a Fiat Linea. They took forever and sent the set of 4 using India Post with minimal packing. One of the door visors came in 3 pieces. When I contacted customer servi... See more

Company replied

Rated 1 out of 5 stars

The items "Front wheel bearings for Chevrolet Spark" vide Order 100216935 Dtd. 26/07/2025 but till today the required said items have not been dispatched. During the inquiry about tracking the order,... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

India's most authentic car spare parts portal. We aim to provide wide variety of car parts at the most reasonable prices. Your one stop shop for making car maintenance, a "Hassle Free Experience"


Contact info

1.9

Poor

TrustScore 2 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(583)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Happy Customer…

Although delivery to my location is bit delayed, but at last what I get is remarkable. Sturdy packaging and all parts were up to the mark. Thank you PBB.

21 February 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I ordered tokico branded shock absorber for Toyota fortuner. It is not available in india that easily. They said they will source it from the supplier and ship it in 5 days. They kept up their word and I got the part in 12 days to tamilnadu after order date. I was skeptical initially after reading the negative reviews, but they delivered promptly and also the product quality was very good.5 stars

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Genuine products and perfect packaging

Recently ordered fog lamp assembly for my VW VENTO. The packaging was excellent. No scratches or any kind of wear and tear on the product.Had a chat with their customer support on whatsapp regarding delivery and product detail and they sent me the exact product info and pictures. Well behaved and polite. I had a very hard time finding those fog lamps for my car. Found it nowhere. Only their website had it at a very very reasonable price. Had checked with a website and their price was two fold. I'm extremely happy with the product and the build quality seems perfect and sturdy. Though I had 2 days' late delivery but their constant updates and support made me relaxed.

7 December 2021
Unprompted review
Rated 5 out of 5 stars

We ordered Bosch brake pads for our…

We ordered Bosch brake pads for our figo. Was informed that the part will ship from Delhi and got the delivery next day only in Kochi! Simply superb service with best quality genuine parts. Recommending parts big boss to everyone

6 December 2021
Unprompted review
Rated 1 out of 5 stars

Order ID 100140009

Order ID 100140009
Order Placed On 01st Oct 2021

Update:- After a long wait Received my refund on 07.12.2021. Thank you trustpilot

Update:- Today it is 24.11.2021 and still they are not responding my email or whatsapp chat. Still didn't received any refund or status.

Update:- Today it is 20.11.2021 and still they are not responding my email or whatsapp chat. Still didn't received any refund or status.

Update:- Today it is 17.11.2021 and still they are not responding my email or whatsapp chat. Still didn't received any refund or status.

Today it is 13.10.2021 but still same status as pending no one is responding. Even on email, whatsapp chat support also and phone number is also not working. Pls. dispatch part that i had ordered.

25 November 2021
Unprompted review
Rated 4 out of 5 stars

Ordered four different parts on same…

Ordered four different parts on same address, yet to be delivered. Please pack in one and adjust the rest packaging cost from the rest three items.
I didn't know how to place multiple items in one go.
Will post final review once I receive the items.
Thanks
Arvind
Tata safari owner

24 September 2021
Unprompted review
Rated 5 out of 5 stars

100 % GENUINE COMPANY WITH EXCELLENT SERVICE. TOTALLY SATISFIED.

EXCELLENT SERVICE.I HAD ORDERED THE PARTS FOR MY CAR ZEN 2000 MODEL. ALL THE PARTS ORDERED DELIVERED BEFORE TIME AND WERE OF GOOD QUALITY. CUSTOMER SUPPORT TEAM IS VERY RESPONSIVE AND SWIFT AS THEY GIVE THE COMPLETE INFORMATION OF THE DISPATCH AND DELIVERY STATUS OF THE PARTS FROM TIME TIME.BEST PART ABOUT THIS COMPANY IS THAT IT IS A GENUINE COMPANY AND OFFERS SPARES PARTS FOR YOUR BELOVED CAR AT CHEAPER RATES COMPARED TO OTHER ONLINE SITES SUCH AS BOODMO AND LOCAL SPARE PARTS SHOPS.

18 September 2021
Unprompted review
Rated 1 out of 5 stars

Totally fraud company

Totally fraud company. Do not trust them
They sent me wrong order and told me to return as they do no have return service
When I return the product from my own expenses they stop responding to my email and customer support number is not working. After 15 days no reply no refund

12 September 2021
Unprompted review

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