Partridge MINI Reviews 

347
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their outstanding helpfulness, patience, and deep product knowledge during every visit. Buyers note that the team takes the time to answer all questions clearly and ensures a welcoming, pressure-free showroom environment. Consumers also appreciate the seamless user experience and the smooth handling of paperwork from start to handover. Reviewers frequently mention exceptional after-sales support and personalized attention that makes them feel valued as loyal clients. People purchasing vehicles find the entire process straightforward, stress-free, and supported by a genuinely dedicated team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, patient, and knowledgeable... See more

Service

Reviewers mention positive feedback about service, noting that staff members are consistently professional,... See more

Product

Clients share positive opinions on product, expressing high satisfaction and appreciation for their newly... See more

User experience

Customers had positive experiences with user experience, highlighting how helpful, knowledgeable, and... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience at Partridge MINI was wonderful from day one up to the handover of the car. Ricardo Lopes was incredibly helpful, knowledgable and patient. We weren’t sure about what we wanted and he... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a Mini from Shaun at Partridge Mini Chandlers Ford. The service we received from Shaun excellent. Shaun was very helpful, knowledgeable, patient, answered all our questions c... See more

Company replied

Rated 5 out of 5 stars

We have been very impressed with staff at Partridge Mini over the years. We collected Mini number 4 today! Jack has looked after us from day one of this purchase. He has been kind,attentive and nothi... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Chris at Partridge MINI highly enough! From start to handover, he has been absolutely amazing — friendly, professional, and genuinely helpful every step of the way. Nothing was too m... See more

Company replied


Company details

  1. MINI dealer

Written by the company

Welcome to Partridge MINI. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(347)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Very friendly and helpful

26 February 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Jack
Thank you for leaving a review of your recent Partridge experience, which is greatly appreciated.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Friendly and helpful team

24 February 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Jane
Thank you for taking the time to leave a view which is very much appreciated and we know the Team will be delighted to receive.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Jack was very attentive and explained…

Jack was very attentive and explained everything fully and got the best deal for us. He had a lot of patience for us and we felt in very safe hands. We have enjoyed our experience of buying our mini with him. Thanks Jack

23 February 2026
Unprompted review
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Reply from Partridge MINI

Hi Anna,
Thank you for your fantastic 5-star review!

We’re delighted to hear you had such a positive experience with Jack. His attentive, patient approach and commitment to finding the best deal are exactly what we aim to deliver. We’ll be sure to pass on your kind words.

Wishing you many happy miles in your new MINI, and we look forward to seeing you again soon!
Best Wishes The Partridge Team

Rated 5 out of 5 stars

I spoke to Christopher Holder regarding…

I spoke to Christopher Holder regarding the purchase of a Mini Cooper, he was absolutely wonderful, went through every detail without making it sound boring.
I couldn’t recommend a sales executive more, he was superb.

20 February 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Melissa,

Thank you for your fantastic 5-star review!

We’re delighted to hear about your experience with Christopher. His thorough, engaging, and customer-focused approach is exactly what we strive for, so it’s great to know this came across. Your recommendation truly means a lot, and we’ll be sure to pass on your kind words.

We hope you enjoy every mile in your MINI and look forward to welcoming you back again soon.
Best Wishes The Partridge Team

Rated 5 out of 5 stars

Just popped into Partridge for car…

Just popped into Partridge for car service & MOT. Came out having brought a new Mini. Thanks Ben, amazing service & support! See you Friday 😊

16 February 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Amanda
Thank you for the review, we are so glad you popped into Partridge MINI for your service and MOT and bought a brand new MINI instead! That’s what we love to hear!
A huge thank you for your kind words about Ben — we will be sure to pass them on, we know he will be delighted
We will see you on Friday and enjoy every mile in your new MINI!
Best wishes The Partridge Team

Rated 5 out of 5 stars

GREAT DEALER THE ONLY PLACE TO BUY FROM

What can i say about partridge mini of Eastleigh , I highly recommend this company, the team are very helpful , friendly and professional.
Chris was very knowledgeable , honest and did everything he could to make the process of driving off in my Mini as easily as it could be.
P.S if every dealer had a receptionist like Partridge Mini , there sell more cars
11 stars
- - - - SJU
RW

30 January 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Thank you so much for your amazing review and recommendation!
We are absolutely delighted to hear about your recent Partridge experience . It is fantastic to know that Chris and the Team were able to make the whole process smooth, honest and enjoyable for you — that is exactly what we strive for.
And we’ll be sure to pass on your lovely comments to our receptionist as well — they will be thrilled to hear it!
Thank you again for choosing us and for your “11 stars” — it truly means a lot.
We wish you many days of Joy in your MINI, and we look forward to seeing you again in the future.
Safe and happy motoring!
The Partridge Team

Rated 5 out of 5 stars

First Class Service

First of all, my husband and I received a very friendly welcome from all the staff at Partridge Mini and felt valued as soon as we walked in.
Rowan was exceptionally helpful, explaining everything in great detail about my new Mini and all the ancillaries on offer. Nothing was too much trouble for him.

Overall, a very enjoyable experience and I will certainly recommend Partridge to my friends.

9 February 2026
Unprompted review
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Reply from Partridge MINI

Hi Jacqui,
Thank you very much for taking the time to leave such a kind and detailed review.

We’re delighted to hear that you and your husband felt so welcome and valued from the moment you arrived - that’s exactly the experience we strive to provide. It’s especially lovely to hear your feedback about Rowan; he will be thrilled to know his efforts made such a positive impression and that everything was clearly explained for you.

We truly appreciate your recommendation and hope you enjoy every moment with your new MINI. We look forward to welcoming you back again in the future.
Best Wishes The Partridge Team

Rated 5 out of 5 stars

Buying a car from Partridges

Met with salesperson Ricardo today and purchased a lovely mini with his help.
The experience, was different, but in the very BEST possible way.
I urge anyone wanting a new mini to take advantage of his knowledge, experience and individual personality 😁😁😁😁.
A very BIG thank you ,Tracy Dix

1 February 2026
Unprompted review
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Reply from Partridge MINI

Hi Tracy
Thank you so much for taking the time to leave such a fantastic review! We are absolutely delighted to hear that your experience at Partridge of Hampshire was such a positive one — and that you are loving your MINI.
Ricardo will be thrilled to read your kind words. His knowledge, experience, and unique approach are exactly what we strive to offer every customer, so it’s wonderful to know that it made a real difference to your car-buying journey.
We wish you many happy miles ahead and look forward to welcoming you back in the future.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Electric mini adventure!

From my initial enquiry Rowan was attentive, helpful and very friendly.The whole process has been fairly straightforward and stress free. Thank you Rowan for your help and support and I am looking forward to my new mini electric adventure.

31 January 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Carol
Thank you so much for such a lovely review.
We are delighted to hear that Rowan was able to make the whole process feel easy and stress-free from the very start. Your kind words really mean a lot, and we will be sure to share them with Rowan.
Wishing you many happy miles in your new MINI Electric — enjoy every moment of your electric adventure!
Best wishes The Partridge Team

Rated 5 out of 5 stars

Rowan gave us an excellent customer…

Rowan gave us an excellent customer journey . He was very knowledgeable ,upbeat , helpful and explained everything clearly and thoroughly .

30 January 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Sue
Thank you so much for the lovely review!
We are thrilled to hear that Rowan delivered such an excellent customer journey, exactly what we aim for, so it’s great to see that reflected in your experience. We will be sure to pass along your kind words—thanks again for choosing us!
Best wishes The Partridge Team

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Ricardo Lopes was professional, friendly, and genuinely helpful throughout the process. He even stayed late on pickup day to make sure everything was sorted so I could collect the car without any stress. Really appreciated the extra effort — excellent service and highly recommended.

27 January 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Victoria
Thank you so much for the kind words! We are really glad to hear you had such a great experience.
Ricardo will be thrilled to know his professionalism and extra effort made things stress-free for you — he always goes the extra mile for our customers.
Enjoy your new MINI and thanks again for the recommendation. We truly appreciate it!
Best wishes The Partridge Team

Rated 5 out of 5 stars

Visited Mini with my girlfriend who's…

Visited Mini with my girlfriend who's looking to get her first car and was approached by Ricky who was the most bubbly character who showed us all the different models they had to offer in great detail. He made us feel comfortable throughout the whole interaction, had a good laugh with him so will be back to see him in the future!

30 January 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Thank you so much for the fantastic review!
We are thrilled to hear you and your girlfriend had such a great experience, especially with Ricky — he really is a superstar and loves helping first-time buyers feel at ease. We’re glad he could make the visit informative, comfortable, and fun.
Best of luck with the car search, and we look forward to welcoming you back to see Ricky again soon!
Best wishes The Partridge Team

Rated 5 out of 5 stars

Excellent service

Excellent service from Ricky from start to finish. Reliable, personable, knowledgeable and efficient and a wonderful second hand mini as a result.

28 January 2026
Unprompted review
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Reply from Partridge MINI

Hi Harriet,
Thank you for leaving such a lovely review. We know Ricky will be delighted with your comments. We wish you many happy motoring miles in your MINI!
Best Wishes The Partridge Team

Rated 5 out of 5 stars

Ricky Lopes was very professional

Ricky Lopes was very professional, friendly & helped solved an issue I had with my Mini. Quality service.

1 December 2025
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Thank you for leaving such great comments on your experience with Ricky, we know he will be delighted and we are thrilled you have enjoyed the Partridge experience.
Best wishes The Partridge Team

Rated 5 out of 5 stars

A joy to buy a car from

The team at Partridge Mini are fantastic. Every experience I’ve had with them has been a pleasure, and the help I’ve received from Chris has been invaluable, he is very knowledgeable and engaging and a lovely guy to deal with. I’ve just ordered my second car from him and I can’t recommend him enough.

24 January 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Gary
Thank you so much for your lovely review! We are absolutely delighted to hear that your experiences with Partridge MINI have been such a pleasure. Chris will be thrilled to know how highly you rate his knowledge and care — he really does pride himself on looking after our customers.
Congratulations on ordering your second MINI and thank you for your continued trust and recommendation, which we really do appreciate.
We look forward to welcoming you back again very soon!
Best wishes The Partridge Team

Rated 5 out of 5 stars

Great customer service

We had decided to upgrade our current car and whilst we were waiting for a service on our car we spoke to Ricky about one we had seen on the Partridge website. He told us all about the car in great detail and arranged for it to be brought over for us to test drive the following week. After the test drive we decided we would like to buy the car. Ricky dealt efficiently with the purchase for us explaining everything they could offer. Great service by Ricky.

20 January 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Nathan
Thank you so much for taking the time to leave such a lovely review and we are delighted to hear about your positive experience with Ricky.
It’s great to know that while you were with us for your service, Ricky was able to talk you through the vehicle you’d seen online, arrange a test drive, and support you through the purchase with clear and thorough explanations. We will be sure to pass on your kind feedback to him, which we know he will really appreciate.
Thank you again for choosing Partridge. We wish you many happy miles in your MINI and look forward to welcoming you back in the future.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Ricky was professional and determined to make the sale as seamless as possible. When a few minor problems with the order were identified, Ricky and the team were on it and got it sorted.
I have bought many cars through Partridge Mini and have always been confident that my needs were at the heart of what they do. Wouldn’t hesitate to recommend them.

21 January 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Thank you so much for taking the time to leave such a fantastic review. We are really pleased to hear that Ricky and the team made your experience smooth and handled everything promptly, customer care is always a top priority for us.
Your continued loyalty to Partridge MINI truly means a lot, and we are especially pleased to hear that you consistently feel your needs are at the heart of what we do.
Thank you again for your recommendation, and we look forward to welcoming you back in the future.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Highly recommend

Would highly recommend. Went above and beyond, kept me well informed. I never felt rushed or pressured while there was a great deal of dithering from me.

17 January 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Julia
Thank you so much for your lovely review and recommendation. We are really delighted you enjoyed the Partridge experience and especially to learn you felt well informed and never rushed — that’s exactly what we aim for.
It was a pleasure assisting with the purchase of your new MINI.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Ricky was amazing

Ricky was amazing, he made the process so easy, answered all my questions with wonderful knowledge. Great customer service and even stayed late after closing on the day I collected my car to accommodate my job as a teacher! Super friendly and nothing was too much.

9 January 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Stephanie
Thank you so much for your kind words! We are thrilled to hear that Ricky made the process so easy and took the time to answer all your questions. Going the extra mile to accommodate your schedule—especially with such an important role as a teacher—is exactly the level of service we strive for.
We will be sure to pass along your lovely feedback to Ricky.
Enjoy your new MINI and thanks again for choosing Partridge of Hampshire.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Excellent service from the first…

Excellent service from the first appointment with Ben Sillence. Would definitely recommend

16 January 2026
Unprompted review
Partridge MINI logo

Reply from Partridge MINI

Hi Matthew
Thank you for leaving such a great review and recommendation.
We know Ben will be delighted to see such comments.
Looking forward to welcoming you back.
Best wishes The Partridge Team

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