Izabela Lazi at Partridge Hampshire has been absolutely superb in pulling out all the stops to meet a clients requirement for a quick turn around on his M5. Service levels like this rarely exist in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My car required repairs following a collision . Eastleigh was the nearest place for me to get this done. They responded very quickly collecting my car from home and delivering the courtesy car . Rhian... See more
Company replied
Really excellent! Visited yesterday to view a BMW i3. We made it clear we wouldn’t be buying the car but were hoping to purchase one in the near future. Their salesman Kevin was great. He arranged for... See more
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I've liaised with Zdenek and Marius on many requests especially on short notice, and every single time they deliver top-notch service. They are incredibly reliable, efficient, and always go that ext... See more
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Company details
Written by the company
We are Hampshire’s BMW experts. We offer the highest levels of service and expertise whether you are looking to buy your next vehicle or maintain your current car.
Contact info
Stoney Croft Rise 1, SO53 3YU, Chandler's Ford, United Kingdom
- 02380 689800
- mail@partridgebmw.co.uk
- partridgebmw.co.uk
4.6
Excellent
939 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
False sense of security
Car was suppose to be delivered to work place, this was delayed. Car wouldn't be delivered till past 7pm. I offered to collect the car which was agreed. Travelled 40 miles to collect fine.
Once car was collected I noticed the car had a different number plate than I was told it would be, had to change insurance details.
Ask to be reimbursed travel costs and insurance costs. Phoned the dealership was promised a call back and ignored.
Called again to ask if all the correct documents had been sent to the finance company so I could put a personalised numberplate on. Was promised a call back, ignored.
Car was handed over quickly which was fine, as soon as I left the dealership the customer care ended.
3 March 2026
Unprompted review
Reply from Partridge BMW
Hi Sam,
We are very sorry to hear about your experience and appreciate you taking the time to share your feedback. What you have described is not the level of service we aim to provide.
From our initial investigation, it appears there was some miscommunication and unmet expectations set during the process, particularly around delivery arrangements and compensation.
We fully understand how frustrating this must have been for you - especially after travelling to collect your vehicle and needing to make last-minute changes.
We are currently working closely with the Broker involved to resolve these issues and ensure a fair outcome for you.
We will reach out to you directly once we have reviewed the situation internally and will work on ensuring we are able to prevent similar experiences in the future.
In the meantime, if there is anything further you would like to discuss, please do not hesitate to contact us directly, and we will be happy to assist.
Regards The Partridge Team
Excellent Customer Service
Thanks to Sharon Gallagher, the delivery of my car was very slick & her communication was spot on.
22 April 2026
Unprompted review
Reply from Partridge BMW
Thank you for taking the time to leave such a great review of your recent Partridge experience, we are delighted to learn the Sharon was able to assist with a smooth process.
We know she will be thrilled with your feedback.
We wish you many happy motoring miles.
Best wishes The Partridge Team
A great customer experience
I had a great experience purchasing my new car from start to finish. Zoe was brilliant, answering all my questions and guiding me through from the start through to test drive and purchase. I’m so pleased with my car and Zoe gave a great individual experience making it feel special.
24 April 2026
Unprompted review
Reply from Partridge BMW
Hi Eves,
We’re delighted to hear you had a great experience from start to finish and that you’re so pleased with your new car. Zoe will be especially happy to hear your kind words - she takes real pride in making each customer’s journey feel personal and special.
Enjoy your new car, and we look forward to welcoming you back again in the future!
Best Wishes The Partridge Team
Fantastic experience with James and Raj
Fantastic experience with both James and Raj at BMW. James was brilliant during my BMW Genius session for my BMW i4—friendly, patient, and very knowledgeable.
Raj was equally great during the purchase—professional, supportive, and made everything seamless.
Truly outstanding service from start to finish—both are great ambassadors for BMW.
27 March 2026
Unprompted review
Reply from Partridge BMW
Hi Ali,
Thank you for such a great review!
We're really glad to hear you had a fantastic experience with both James and Raj. It’s great that your BMW Genius session with James was helpful and easy to follow, and that Raj made the purchase side feel smooth and straightforward.
They’ll both really appreciate the kind words - we’ll make sure they see this.
Enjoy your BMW i4, and we hope to see you again in the future.
Best Wishes The Partridge Team
I recently had an excellent experience…
I recently had an excellent experience with James Ratcliffe at Partridge of Hampshire BMW. While I was in Southampton on an orchestral tour, my second hand car that I bought from Arnold Clark 2 weeks ago unexpectedly gave up which I returned, leaving me in a difficult situation.
James stepped in and made the whole process remarkably smooth. He quickly arranged an affordable PCP deal that suited my needs perfectly, taking the time to ensure everything was clear and tailored to my circumstances. His responsiveness and professionalism stood out, and it was clear he genuinely cared about helping rather than just making a sale.
What impressed me most was how he went above and beyond to get me back on the road with minimal stress. His level of service wouldn’t look out of place in a managerial role, and it wouldn’t surprise me at all to see him progress within the company.
Thanks to this experience, I’ll definitely be returning to this dealership for future purchases. Highly recommended.
24 April 2026
Unprompted review
Reply from Partridge BMW
Hi Harry,
Thank you for taking the time to share your experience.
We are so pleased to hear James was able to step I and get things sorted quickly for you. I'll make sure your comments are passed on to him - he'll really appreciate it!
Thanks again for the recommendation, and we’ll be here when you’re ready for the next one!
Best Wishes The Partridge Team
Great to work with. A very informative visit.
Really excellent! Visited yesterday to view a BMW i3. We made it clear we wouldn’t be buying the car but were hoping to purchase one in the near future. Their salesman Kevin was great. He arranged for an example to be on site for us to view and spent quite some time with us providing a detailed and honest review of the various i3 models. He even provided us with a test drive so we could experience the ride. Really refreshing not to experience high pressure sales. We would have no hesitation dealing with this company. A really great guy doing a great job for his company. Well done and many thanks.
15 April 2026
Unprompted review
Reply from Partridge BMW
Hi Graham
Thank you so much for taking the time to leave such a thoughtful review.
We are really pleased to hear that you found your visit informative and enjoyable, it is important to us that our customers feel comfortable and supported when exploring their options, so we are delighted to know that came across.
We hope the test drive helped you get a good feel for the car, and we would be more than happy to assist you whenever you are ready to make your purchase.
Thank you once again for your kind words, which we will certainly be sharing with Kevin.
Best wishes The Partridge Team
Excellent service and communication from Adriana
I had a great experience dealing with Adriana Sabotinova throughout my car order.
Adriana was consistently professional, responsive, and proactive in keeping me updated on the status of my vehicle, including clear explanations around timings, delivery expectations, and next steps. Communication was always prompt and easy to follow, which made the whole process feel well‑managed and stress‑free.
She was also very patient and thoughtful throughout, checking in at the right times and making the experience feel personal rather than transactional. Even with the usual waiting periods involved in vehicle orders, I always felt informed and confident that things were being handled properly.
I wouldn’t hesitate to recommend Adriana and Partridge BMW to anyone ordering a vehicle – excellent service from start to finish.
14 April 2026
Unprompted review
Reply from Partridge BMW
Hi Dan,
We’re delighted to hear that Adriana provided such a professional, responsive, and well-managed experience throughout your car order. It’s great to know her clear communication and proactive updates made the process feel smooth and stress-free.
Adriana will be especially pleased to hear your kind words about her patience and personal approach - it’s exactly the level of service we strive to deliver.
We truly appreciate your recommendation and thank you for choosing Partridge BMW. We hope you enjoy every moment of your new vehicle!
Best Wishes The Partridge Team
Car repair review
My car required repairs following a collision . Eastleigh was the nearest place for me to get this done. They responded very quickly collecting my car from home and delivering the courtesy car . Rhian ( customer service) and BMW repair shop kept me up to date with progress. Really professionally managed by all concerned and now I have my mini back and it looks like new!
14 April 2026
Unprompted review
Reply from Partridge BMW
Hi,
Thank you for taking the time to share your experience!
We’re so pleased to hear everything was handled quickly and smoothly following your collision. From collection and delivery to keeping you updated throughout, it’s great to know the team made the process as convenient and stress-free as possible.
Rhian will be especially pleased to hear your kind words, and we’ll be sure to pass on your feedback to both her and the repair team.
Most importantly, we’re delighted you have your MINI back looking as good as new. Thank you again for your recommendation!
Best Wishes The Partridge Team
The experience so far has been…
The experience so far has been outstanding. Communication is excellent throughout – clear, timely, and genuinely helpful. Adriana is very down to earth and approachable, making the whole process of ordering a new car feel easy and stress‑free. I am kept regularly updated on the progress, which was really reassuring. Fabulous customer service all round, and I would recommend them to anyone considering a new car purchase. Thank You.
14 April 2026
Unprompted review
Reply from Partridge BMW
Hi Clare,
We’re really pleased to hear your experience has been outstanding from start to finish. Clear, consistent communication is something we pride ourselves on, so it’s great to know you’ve felt well informed and reassured throughout.
Adriana will be delighted to hear your kind feedback - her approachable and down-to-earth style is exactly what we aim for to make the process as smooth and stress-free as possible.
We truly appreciate your recommendation and look forward to supporting you through the rest of your journey. Enjoy the excitement of your new car on the way!
Best Wishes The Partridge Team
Great people at Partridge BMW Eastleigh
The minute we walked into Partridge BMW Eastleigh we were welcomed with lots of smiles and professionalism. A very modern clean and fresh feeling atmosphere. Zoe helped us with our initial enquiry smoothly all the way through to our purchase. She was always positive happy and energetic which made for a fantastic experience. We are so pleased to have met her, she is a credit to BMW.
11 April 2026
Unprompted review
Reply from Partridge BMW
Hi Elysa and Richard,
Thank you for such a wonderful review!
We’re delighted to hear about your fantastic experience. It’s great to know Zoe supported you so well throughout your journey- she’ll be thrilled to hear your kind words.
We really appreciate your feedback and hope you enjoy your new car!
Best Wishes The Partridge Team
Purchasing a bmw i4
My partner and I visited partridge bmw for the first time we met raj to enquire about an i4 , he was extremely helpful knowledgeable and made the purchase of the bmw a very pleasant experience. Raj is an exceptional sales executive ! Partridge bmw are an exceptional bmw dealership in every way we would highly recommend them .
10 April 2026
Unprompted review
Reply from Partridge BMW
Hi Anthony,
We’re delighted to hear that your first visit to Partridge BMW was such a positive experience. It’s great to know Raj looked after you so well and made the process of purchasing your i4 both smooth and enjoyable. We'll be delighted to pass on your kind words to him.
We truly appreciate your recommendation and hope to welcome you both back again in the future. Enjoy your new BMW
Best Wishes The Partridge Team!
Obvious fault with window not found and no response from the service department
The car was dropped off at Partridges on the 27th of February with a report of water ingress in the passenger cabin. The water first appeared in the rear right-hand side and then in the front right (driver's footwell). I mentioned that the window did not work in the rear right-hand side and that the vapour barrier may have come away on the inside of the door.
At the point of handoff, Partridges said that the door would be stripped down and investigated for water ingress.
Partridges then stated that water ingress was found to be a perished grommet in the bulkhead. So, the dashboard would need to be removed. During this work it was found that the sound insulation around the heater box had perished and had to be replaced.
Partridges mentioned that no fault was found with the window and that it was initially stiff but worked as expected thereafter.
On receipt of the car and upon getting home and checking the car over, the rear window did not work—the window would only move 2–3mm each time the window control was operated. The inside of the car sounds worse than before; it sounds like there is missing / reduced sound insulation between the engine bay and the driver's cabin.
I contacted Partridges via email on 31st March—no reply. I followed up with a phone call asking to speak with the service contact on the morning of 2nd April, asking for a call back. No reply. I phoned back in the afternoon asking for an update; the person took my details, but I have not received a call back or any response.
The cost of the work was £2.5k+, and I am left with a car with the window still not working, uncertain if the window had been fully tested for water ingress, and with a louder engine noise whilst driving. A disappointing experience—I do not understand why simple customer service principles are not observed by this dealership.
Edit:
16/04/2026
I have downgraded this review from two stars to one. Reason is after getting in touch with the dealership a meeting was scheduled with a customer care representative and a technician to discuss the issues. I visited the dealership to only find that the two representatives were not available at the time.
I will now be progressing by using a company other than Partridge BMW to sort out the issues they created.
2 March 2026
Unprompted review
Reply from Partridge BMW
Hi James,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the concerns you’ve raised following your recent visit, particularly in relation to the outcome of the work and the lack of communication afterwards. This is not the standard of service we strive to deliver.
We understand how disappointing this must be, especially given the level of cost involved, and we sincerely apologise for the frustration caused.
A member of our management team has attempted to contact you this morning and has also sent you an email directly. We would very much welcome the opportunity to discuss this with you in more detail and work towards resolving your concerns.
Please do respond to the email or contact us at your convenience, and we will ensure this is treated as a priority.
Best Wishes The Partridge Team
BMW 320i
From my initial visit until I collected a car Zoe Hughes was very helpful, patient and attentive.
Being ancient I find all your online systems annoying and complicated but Zoe assisted me to get through them.
26 March 2026
Unprompted review
Reply from Partridge BMW
Dear Nick
Thank you very much for your kind and thoughtful review.
We are truly pleased to hear that Zoe provided such attentive, patient, and supportive assistance throughout your experience with us. Your comments will be shared with her, and we am certain they will be greatly appreciated.
We also value your feedback regarding our online systems. We understand that these can at times feel complex, and we are always on hand to ensure everything is made as clear and straightforward as possible, with personal support whenever required.
It was a genuine pleasure assisting you, and we wish you many enjoyable and comfortable miles in your new BMW.
Best wishes The Partridge Team
Buying a car from Partridge was very…
Buying a car from Partridge was very easy, with the assistance of Zoe Hughes. Everything went smoothly, she even delivered the car to our door!
31 March 2026
Unprompted review
Reply from Partridge BMW
Hi David,
We’re so pleased to hear that Zoe made your experience smooth and easy from start to finish. Having your car delivered right to your door is all part of making things as convenient as possible, so it’s great to know that made a difference.
We’ll be sure to pass your kind words on to Zoe. Enjoy your new car, and please don’t hesitate to reach out if we can assist you in the future!
Best Wishes The Partridge Team
Very Positive Experience!
My car recently had its timing chain replaced… I dealt with David Roberts and he was nothing short of brilliant, he’s an absolute credit to your company. The Technician was also very professional and informative! 😀
30 March 2026
Unprompted review
Reply from Partridge BMW
Hi,
Thank you so much for your kind feedback!
We’re delighted to hear that your experience was such a positive one. David will be especially pleased to know he made such a strong impression. It’s also great to hear that our Technician provided a professional and informative service throughout.
We really appreciate you taking the time to share your experience, and we look forward to assisting you again in the future!
Best Wishes The Partridge Team
Professionalism, timely reply
I have received timely updates, with professionalism. The Corporate Relationship Executive Adriana S is always there to answer my questions.
Exactly the treatment that you would expect from a BMW dealership.
27 March 2026
Unprompted review
Reply from Partridge BMW
Hi Pedro
Thank you for your great feedback.
We are pleased to hear your Partridge experience went smoothly and Adriana will be delighted to know her support made a difference.
We really appreciate your comments and look forward to assisting you again in the future.
Best wishes The Partridge Team
Great experience and communication
Adriana Sabotinova has been extremely helpful on the corporate side with my queries and requests. Highly recommended
27 March 2026
Unprompted review
Reply from Partridge BMW
Hi Gary,
Thank you for your great feedback!
We’re delighted to hear Adriana has been so helpful in supporting you with your queries and requests on the corporate side. We’ll be sure to pass on your kind words to her.
Thank you again for your recommendation!
Best Wishes The Partridge Team
First class service from the moment the…
First class service from the moment the door opens at their offices to the customer care and hard work all the sales team provide as well.
26 March 2026
Unprompted review
Reply from Partridge BMW
Hi Andrew
Thank you so much for your wonderful review, your comments will be appreciated by everyone and we are truly delighted to receive such praise.
We look forward to welcoming you again to Partridge in the future.
Best wishes The Partridge Team
Fantastic customer service
Speaking with Adriana from the deliveries team over at Partridge was a sterling experience. I have ordered a company vehicle through a leasing company and was nervous around the frequency of updates on approach to my delivery date. The information, reassurance and transparency that were provided through our interaction with Adriana were second to none. Instantly, any concerns I had were alleviated and was armed more information than I could have hoped to obtain. Thank you so much for the 5* service!
20 March 2026
Unprompted review
Reply from Partridge BMW
Hi Danail
Thank you so much for your fantastic review. We are delighted to hear that your Partridge experience with Adriana from our deliveries team was such a positive one.
Your kind words and recognition of her efforts truly mean a lot, and we will be sure to pass on your feedback to her.
Thank you again for choosing Partridge — we hope you enjoy your new vehicle and look forward to assisting you again in the future.
Best wishes The Partridge Team
Highly recommended Partridge bmw
Highly recommended Partridge BMW, especially Mitchell. Very professional and friendly service, was extremely helpful and knowledgeable. The process of enquiring about a car to collection day was made simple with no stress, any of my questions were answered extremely quickly so was left feeling confident in my purchase. A big thankyou to him.
13 March 2026
Unprompted review
Reply from Partridge BMW
Hi Katie,
Thank you for your kind review and recommendation.
We’re delighted to hear that you had such a positive experience with Mitchell and that he was able to make the process from enquiry to collection simple and stress-free. Providing professional, knowledgeable, and responsive service is something we pride ourselves on, so it’s great to know this came across during your purchase.
I will be sure to pass your feedback on to Mitchell, who will really appreciate your comments. Thank you again for choosing Partridge BMW, and we hope you enjoy many happy miles in your new car.
Best Wishes The Partridge Team
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