Partners& Reviews 80

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I have been dealing with Dean & Damian from Partners& for some time now pn multiple policies. They are very knowledgeable about the products offered and nothing seems too much effort. If I ever have... See more

Rated 5 out of 5 stars

First time using Partners for our fleet insurance due to previous broker who we have used for many years let us down shall we say. Massive thank you to Rob Rutherford who deal with my enquiry and foll... See more

Company replied

Rated 5 out of 5 stars

I did not know where to start when I decided it was time to take life insurance. Caroline and Georgie made it easy. Caroline has been with us every step of the way, exploring our options and explainin... See more

Company replied

Rated 5 out of 5 stars

Partners& have recently sorted out our business insurance. They have taken the time to understand our needs and given us some great advice. I feel like they care and are looking after us, but equally... See more

Company replied

Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Personal Insurance Company

Written by the company

The next generation insurance advisory business


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing customer service

I have been dealing with Dean & Damian from Partners& for some time now pn multiple policies. They are very knowledgeable about the products offered and nothing seems too much effort. If I ever have any queries, they are always happy to look into it and confirm details to answer my questions. Always found them to be honest and offer competitive prices.
Top service and couldn't recommend enough.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Grace Jewellery Block

I’ve been a customer of Grace’s from The Jewellers Block for the past two years, I genuinely cannot fault the service. The attention to detail, professionalism, and quality has been consistently outstanding. Every interaction has been smooth and reassuring, making the whole experience feel personal and trustworthy.
I would highly recommend Grace and the team at The Jewellers Block to anyone looking for expert Business Insurance.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Sincere thanks

Jack Burke has been outstanding in handling my rather specific insurance requirements. Due to the complexity of my request we had ongoing communications. All of this was handled most promptly and courteously by Mr. Burke. I am most grateful to him and to his company for their services!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Jamie Colebourn arranged the fleet insurance for our company and the service he provided was outstanding. From the very beginning, he took the time to explain the entire process to us in detail, making sure we understood everything clearly. Fleet insurance can be quite complex, but Jamie made it feel straightforward and easy.

What really stood out was his professionalism, knowledge, and the genuine care he showed in making sure we had the right cover for our business. He is extremely informative, trustworthy, and truly goes above and beyond to help.

Jamie is an exceptional person to deal with, and I would highly recommend him to anyone looking for fleet insurance or any over insurance!
✨✨✨✨✨✨

26 February 2026
Unprompted review
Rated 1 out of 5 stars

I would say about these brokers

I would say about these brokers. They charge me 400 for the name of insurance and they didn’t help me insurance plus told me next me we are cancelling your insurance and they will not refund me.
Please guys don’t trust on Lewis sales officer and their team.
I’m telling you.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been a customer since 2021 and…

I have been a customer since 2021 and cannot fault their customer service. Whenever I’ve had any issues or concerns, Lee Evans has always been on the other end of the phone — something I didn’t experience with the other insurance companies I previously used.

If you’re looking for affordable insurance for your commercial vehicles or public liability, backed by outstanding customer service, then you need look no further.

19 February 2026
Unprompted review
Partners& logo

Reply from Partners&

Thank you for our 5-star review! We’re so pleased you had a great experience and we really appreciate your feedback!

Rated 5 out of 5 stars

over the moon with these guys

over the moon with these guys , what a team , very friendly , help me on two occasions with insurance matters , i would recommend to everyone , james Avann

16 February 2026
Unprompted review
Partners& logo

Reply from Partners&

Thank you for our 5-star review! We’re so pleased you had a great experience and we really appreciate your feedback!

Rated 5 out of 5 stars

Personalised service

Personalised service - time spent - understood needs and provided cover where required

7 January 2026
Unprompted review
Partners& logo

Reply from Partners&

Thank you for our 5-star review! We’re so pleased you had a great experience and we really appreciate your feedback!

Rated 1 out of 5 stars

Totally unprofessional

Totally unprofessional. Calling themselves a broker, but only offering the apparent cheapest, which just so happened to the same insurer year after year, price going up and up. Had to make a claim (which wasn't my fault, a negligent motorist hit my parked car) and they couldn't finalise it, I ended up calling the other insurer to sort it out after months of Partners& seemingly doing absolutely nothing; that took around 9 months. They then 'accidentally' cancelled my direct debit, causing us a lot of hassle and they couldn't reinstate it - why I have no idea, they had no excuse other than 'sorry' and then demanded the rest of the premium, some £8,000 in advance!! I then shopped around and found another insurer who was some £4,000 cheaper a year, leading me to believe that they had not in fact been acting in my best interests as a broker to secure me the best deal, but purely lining their own pockets with the highest commission. I would never, EVER recommend this bunch of cowboys to anyone. Years ago they used to be good, but oh my word have the gone rapidly downhill.

21 November 2024
Unprompted review
Partners& logo

Reply from Partners&

Hi Lindsey,

Thank you for sharing your feedback. We’re sorry to hear about your experience. This is not the level of service we aim to provide, and we take your concerns very seriously.

We’d like to investigate this further and understand what went wrong so we can address it properly. Could you please email us at feedback@partnersand.com with your policy details and any relevant information. Our team will review your case as a priority and work to resolve any outstanding issues.

Many thanks
Partners&

Rated 5 out of 5 stars

Best service ever

I have been using Partners& for many years as they are friendly, helpful, professional and always working for the best interests of their clients. However, I have just had dealings with Laura Scofield, who has delivered service on a whole new level. Instantaneous response to emails and handled the entire process (which was not even beneficial to their company) with incredible speed and achieved great result. Outstanding

23 October 2025
Unprompted review
Partners& logo

Reply from Partners&

Thank you for our 5-star review! We’re so pleased you had a great experience and we really appreciate your feedback!

Rated 5 out of 5 stars

Perfect

Perfect
Rob handled everything for me and he did a fantastic job and made everything stress free
Would highly recommend
Great guy
Great help
Fantastic thank you

10 October 2025
Unprompted review
Partners& logo

Reply from Partners&

Thank you for our 5-star review! We’re so pleased you had a great experience and we really appreciate your feedback!

Rated 5 out of 5 stars

First time using Partners for our fleet…

First time using Partners for our fleet insurance due to previous broker who we have used for many years let us down shall we say. Massive thank you to Rob Rutherford who deal with my enquiry and followed it through to closing the deal. Such a professional and friendly member of Partners who helped me and has a total positive and can do attitude. A credit to the company.

7 October 2025
Unprompted review
Partners& logo

Reply from Partners&

Thank you for our 5-star review! We’re so pleased you had a great experience and we really appreciate your feedback!

Rated 5 out of 5 stars

This is the first time we have worked…

This is the first time we have worked with Partners& and the experience has been really good. With a very short time to organise quite unusual cover, everything went very smoothly, with excellent responsive communication, calming our anxieties. Nothing was too much trouble and everything was handled with a high level of professionalism.

9 October 2025
Unprompted review
Partners& logo

Reply from Partners&

Thank you for our 5-star review! We’re so pleased you had a great experience and we really appreciate your feedback!

Rated 5 out of 5 stars

Thanks to Stacey and Yusuf

Yusuf and Stacey are always there to help and take the pain out of sorting insurance.

15 July 2025
Unprompted review
Partners& logo

Reply from Partners&

Thank you for our 5-star review! We’re so pleased you had a great experience and we really appreciate your feedback!

Rated 5 out of 5 stars

We have now worked with Partners& for…

We have now worked with Partners& for some years. Their experience and advice makes us feel at ease as a company and would trust them with all of our insurance wants and needs. Attention to detail and speed of response is paramount for us here at 2601.

17 June 2025
Unprompted review
Partners& logo

Reply from Partners&

Thank you for our 5-star review! We’re so pleased you had a great experience and we really appreciate your feedback!

Rated 5 out of 5 stars

Excellent Service

Service was excellent, tailored to meet my needs, and provided in a thoughtful, professional and efficient manner.

The end result was precisely what I needed, delivered by a friendly and highly effective team.

27 March 2025
Unprompted review
Partners& logo

Reply from Partners&

Thank you for our 5-star review! We’re so pleased you had a great experience and we really appreciate your feedback!

Rated 5 out of 5 stars

An outstanding service for sourcing and guiding us through our Life Insurance Policies

Cate and her team helped us achieve best terms for our complex new life insurance policies. At every point in the process, Cate was responsive and utterly focused on providing myself and my husband with a fair and stress-free experience. We really appreciated the help in interacting with the insurance company and the clear guidance at every step of the way. As Cate went over and beyond our expectations, we have no hesitation in recommending Partners& .

2 December 2024
Unprompted review
Partners& logo

Reply from Partners&

Thank you for our 5-star review! We’re so pleased you had a great experience and we really appreciate your feedback!

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