Partridge Mortgage Services Reviews 367

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the mortgage application process smooth and stress-free. People frequently highlight the excellent customer service, noting that the team is approachable, understanding, and provides clear explanations, ensuring a positive user experience. Consumers also appreciate the quick response times and constant updates, which contribute to a seamless and efficient process.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the team for their... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness,... See more

User experience

Users describe positive interactions with the overall experience, consistently highlighting a smooth,... See more

Response time

Reviewers consistently report positive feedback about response times. Customers praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

Helen and Julia have both been amazing during our application to the mortgage and after. From taking time thoroughly answering every question we had, to advising what would be the best deal for our... See more

Rated 5 out of 5 stars

Danielle has been extremely in helpful in supporting us through our mortgage application. We’ve had to change things along the way, and each time these have been actioned quickly and communicated back... See more

Rated 5 out of 5 stars

Availed Partridge Mortgage Services for a new build. They were prompt, responsive and kept the appointments all the way. Special thanks to Chanice and Danielle for helping us out. Few areas to... See more

Rated 5 out of 5 stars

Scott was very lovely and very nice. He had a calm conversation with us, answering all our questions has required and we understood every bit of our conversation. He was such a good person who lit... See more

Rated 5 out of 5 stars

Danielle has been amazing! We were immediately put at ease from first contact. Danielle explained everything leading up to our appointment. Moving forward to the appointment itself, Danielle made what... See more

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for better support than what we got from Julia and Helen at Partridge Mortgage Services. They made the whole process smooth and stress-free, always quick t... See more

Rated 5 out of 5 stars

Partridge Mortgage Services kept it simple, were very helpful and are all super friendly. They make you feel comfortable during what can be a stressful time and explained everything along the way mak... See more

Rated 5 out of 5 stars

Our experience with buying our first home was made so easy and stress free with Partridge Mortgage services. Scott, Jordan and his team were brilliant from start to finish. Really recommend to any fir... See more

Rated 5 out of 5 stars

Helen and partridge mortgage services have been amazing. From the moment I made an enquiry they have responded to my calls, emails and probably annoying questions. Helen has been fantastic, taking the... See more

Rated 5 out of 5 stars

The team at Partridge Mortgage Services are the embodiment of first-class customer service. Their knowledgable of the market is extensive, and the rates they're able to offer are highly compe... See more

Rated 5 out of 5 stars

Julia, Scott and the rest of the team we dealt with at Partridge were amazing. They were really helpful and clearly had our best interests at heart. Their extended opening hours were also a huge help... See more

Rated 5 out of 5 stars

We were introduced to Partridge Mortgage Services through the home development company we were purchasing from, and we couldn’t be more grateful for the recommendation. From start to finish, the tea... See more

Rated 5 out of 5 stars

I would like to thank Isabelle for all her help and support in the initial stages. As a first time buyer, I couldn't have asked for a better experience to date. Isabelle has made the process so far le... See more

Rated 5 out of 5 stars

So impressed and thankful for the service from Partridge. After our bank of 37 years just couldn't make anything work and kept giving conflicting information, I reached out to Partridge. Jordan was so... See more

Rated 5 out of 5 stars

Danielle was just incredible ! Completely put us at ease and helped us with any question we had ! No question was a silly question ! She covered absoloutly everything and were so looking forward t... See more

Rated 5 out of 5 stars

Scott was so helpful advising and arranging our mortgage offer for us, and we honestly don't think we could have done it without him! We can highly recommend Partridge with what can be an overwhelming... See more

Rated 5 out of 5 stars

I am very grateful to the amazing support Isabelle and Julia provided for me as a first-time buyer. The team was very caring and were always very responsive to any questions that I had. They are very... See more

Rated 5 out of 5 stars

Myself and my partner have had an exceptional experience with Scott. He has been approachable and friendly from the first conversation and is a genuinely nice guy. It has been lovely to chat through o... See more

Rated 5 out of 5 stars

We had such a valuable session with Scott. He explained everything clearly, took the time to answer all our questions, and created a really comfortable environment for us to learn. The session was ext... See more

Rated 5 out of 5 stars

Wonderful experience. Being a first time buyer and a new to UK it was difficult for me to know about the mortgage process. However, Isabelle and Julia was very helpful in explaining the same and guidi... See more

Rated 5 out of 5 stars

As first time buyers we got signposted to Partridge Mortgage Services. Since the first initial contact with them, Chanice and the rest of the team have been great. We were put in touch with our mortg... See more

Rated 5 out of 5 stars

The resourceful support we got from Danielle and her team members was so amazing. They made the whole process so straightforward and stress less. A big shout out to Julian as well you guys are fantast... See more

Rated 5 out of 5 stars

As a first-time buyer, the mortgage process felt overwhelming at the start, but Danielle and Ashlee made the whole experience so smooth and stress-free. They took the time to explain everything clearl... See more

Rated 5 out of 5 stars

After struggling to get a mortgage through my personal mortgage advisor who failed twice. I turned to Partridge and couldn’t be more impressed. My situation was slightly unique as I was relying on... See more

Rated 5 out of 5 stars

A massive shout-out to Julia Vernon and David Smithson at Partridge, who went above and beyond to secure us a mortgage. Her communication was spot-on from start to finish; we were updated every 2–... See more

Rated 5 out of 5 stars

I was a first-time buyer with no idea how to navigate purchasing a property, and I was recommended Partridge Mortgage Services — I’m so happy I chose them. From start to finish, the entire team... See more

Rated 5 out of 5 stars

Danielle was very friendly and was incredibly helpful. Being a first time buyer I wasn’t sure on a few things but Danielle is very knowledgable and helped me feel better about the process . I highly r... See more

Rated 5 out of 5 stars

Scott Fisher was absolutely exceptional , we are first time buyers and all this can come across quite scary but Scott handled our case perfectly, was able to walk us through each step without it feeli... See more

Rated 5 out of 5 stars

As first-time buyers, Partridge made the process simple and took care of everything we needed. A special thank you to Danielle for guiding us through the process and for helping us with our applicatio... See more

Rated 5 out of 5 stars

I can’t Thank the team at Partridge Mortgage services enough for not only securing a mortgage for me and working really hard to do this, but most importantly their exceptional customer service. Conn... See more

Rated 5 out of 5 stars

Brilliant service for partridge mortgages, managing to get the best deal for me for my dream home, special mention to Julia for providing a fab service throughout a stressful process. Highly recommend... See more

Rated 5 out of 5 stars

Scott and Jordan were very approachable We being a first time buyers had an excellent experience with partridge mortgage , very great full for all the help.

Rated 5 out of 5 stars

We are beyond grateful for the incredible support and professionalism we received throughout our mortgage journey! From start to finish, Julia Vernon and Isabel Kelly were attentive, knowledgeabl... See more

Rated 5 out of 5 stars

We’re still at an early stage in our mortgage application, but we wanted to share our experience so far with Partridge Mortgage Services. Danielle has been extremely helpful, professional, and e... See more

Rated 5 out of 5 stars

Scott was very friendly, helpful and took his time to explaining every detail thoroughly. He was very patient and answered all our questions.

Rated 5 out of 5 stars

Connor Black and Julia Vernon helped me with Mortgage, they did the excellent job, 100% recommend, Alex

Rated 5 out of 5 stars

Fantastic mortgage advisors. Made the whole process simple and hassle free. Great communication from the team throughout. Thank you!

Rated 5 out of 5 stars

Scott was amazing help and a complete asset to Partridge Mortgage. Everything was seamless and really clear for us as first time buyers.

Rated 5 out of 5 stars

Thanks Scott for your support during the mortgage application process. You were really helpful, knowledgeable and put me at ease.

Rated 5 out of 5 stars

We were looked after by Danielle and she did a great job with everything from start to finish. Really good service with everything and very informative. Explained everything to us and made it easy.

Rated 5 out of 5 stars

My experience with Partridge Mortgage Services has been extremely positive. Right from my very first phone call with Jack, all through to my introductory meeting with Scott, I can not find fault wi... See more

Rated 5 out of 5 stars

A very simple process made very easy by Scott fisher and Julia Vernon. Great communication and guidance along the way.

Rated 5 out of 5 stars

It was a pleasure working with PMS, a special thank you to Julia Vernon for helping push this over the line at the last minute, much appreciated.

Rated 5 out of 5 stars

Scott Fisher provided exceptional service as my mortgage broker. He was proactive, transparent, and offered valuable advice along with competitive options that made the process smooth and informed. Hi... See more

Rated 5 out of 5 stars

Isabelle has been professional, knowledgeable and easy to contact. She made the whole process so clear and easy. Highly recommended!

Rated 5 out of 5 stars

Scott was very friendly and personable! Really put in effort to making us feel comfortable and overall the whole mortgage application was incredibly smooth and straightforward!

Rated 5 out of 5 stars

Really great experience with this mortgage company. They worked quickly to complete the application and kept us involved and informed throughout the process.

Rated 5 out of 5 stars

David was very helpful in leading us through the process of applying for a mortgage. His knowledge allowed him to explain complex matters with simplicity for the understanding of his clients and i... See more

Rated 5 out of 5 stars

Great engagement from Scott, explained things very well and removed the stress of the process.


Company details

  1. Mortgage Broker

Written by the company

Here at Partridge Mortgage Services we are passionate about delivering outstanding levels of service and the best advice to our customers. Now more than ever is it vital to have that dedicated Mortgage Specialist working alongside you. Our Managing Director, Steve Partridge has established an enviable reputation in the mortgage services industry over the last 22 years with long standing relationships amongst lenders.


Contact info

5.0

Excellent

TrustScore 5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional

Scott was really helpful in securing the best mortgage for us. He made sure he understood our needs and circumstance and used them to tailor the best offer for us. He explained everything at each step and was very professional.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Scott

Myself and my partner have had an exceptional experience with Scott. He has been approachable and friendly from the first conversation and is a genuinely nice guy. It has been lovely to chat through our options about the mortgage, but also about our own lives and similarities.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Danielle has been extremely in helpful in supporting us through our mortgage application. We’ve had to change things along the way, and each time these have been actioned quickly and communicated back to us. Thanks to Ashlee for keeping us updated on the process.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Scott is the best

Scott was very lovely and very nice. He had a calm conversation with us, answering all our questions has required and we understood every bit of our conversation.
He was such a good person who literally talked us through as a friend.
I highly recommend him.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Helen and partridge mortgage services…

Helen and partridge mortgage services have been amazing. From the moment I made an enquiry they have responded to my calls, emails and probably annoying questions. Helen has been fantastic, taking the time to find the best mortgage for me, ensuring she added a personal touch along the way. I couldn’t recommend enough.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Danielle and team

We were looked after by Danielle and she did a great job with everything from start to finish. Really good service with everything and very informative. Explained everything to us and made it easy.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

I want to extend my heartfelt gratitude…

I want to extend my heartfelt gratitude to Julia Vernon, Heather Dady, and David Smithson at Partridge for helping us secure our mortgage. Julia truly exceeded our expectations. We received regular updates every few days, which significantly eased our minds, especially after a less-than-satisfactory experience with a prior mortgage provider.

Julia displayed remarkable professionalism, complete transparency, and a genuine dedication to ensuring the entire process was seamless. She consistently went above and beyond to keep us comfortable, informed, and satisfied throughout every step.

I wholeheartedly recommend Partridge, especially Julia, to anyone seeking mortgage assistance—an exceptional experience from beginning to end.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5/5 – Outstanding Service from Julia Vernon at Partridge

A massive shout-out to Julia Vernon and David Smithson at Partridge, who went above and beyond to secure us a mortgage. Her communication was spot-on from start to finish; we were updated every 2–3 days without fail, which gave us real peace of mind, especially after being let down by another mortgage company.

Julia was incredibly professional, transparent at every step, and genuinely committed to making the whole process as smooth as possible. She truly went the extra mile to make sure we were happy and fully informed throughout.

I’d definitely recommend Partridge, and especially Julia, to anyone applying for a mortgage. Outstanding service all the way.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Helen and Julia have both been amazing…

Helen and Julia have both been amazing during our application to the mortgage and after.
From taking time thoroughly answering every question we had, to advising what would be the best deal for our situation.
We’ve tried to work with 2 others brokers before them, but Helen exceeded our expectations. She found us a good deal in a day, on the next week we already had our offer. Thank you so much.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Danielle and Partridge are brilliant!

Danielle has been amazing! We were immediately put at ease from first contact. Danielle explained everything leading up to our appointment. Moving forward to the appointment itself, Danielle made what could have been a somewhat arduous task more than easy! Again, everything was explained clearly and in such a way that made the appointment enjoyable. Cannot recommend Partridge and Danielle more, just brilliant!!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service for partridge…

Brilliant service for partridge mortgages, managing to get the best deal for me for my dream home, special mention to Julia for providing a fab service throughout a stressful process. Highly recommend

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Great mortgage experience!

Scott was very friendly and personable! Really put in effort to making us feel comfortable and overall the whole mortgage application was incredibly smooth and straightforward!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service for a First-Time Buyer

I was a first-time buyer with no idea how to navigate purchasing a property, and I was recommended Partridge Mortgage Services — I’m so happy I chose them.
From start to finish, the entire team was supportive, professional, and dedicated.

What really stood out was their genuine care and attention to detail — nothing ever felt rushed or too much trouble. The whole process was smooth, stress-free, and far easier than I expected, thanks to their expertise.

I just want to say a huge thank you to Julia, Scott, and the entire Mortgage Specialist team for their fantastic support and dedication.

If you’re looking for a mortgage broker who delivers a service that truly stands out, Partridge Mortgage Services is the one to choose. Exceptional service and an absolute pleasure to deal with!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Scott Fisher

Scott was very friendly, helpful and took his time to explaining every detail thoroughly. He was very patient and answered all our questions.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Insightful and Supportive Session

We had such a valuable session with Scott. He explained everything clearly, took the time to answer all our questions, and created a really comfortable environment for us to learn. The session was extremely beneficial, and we’re excited to continue this journey with his guidance.

1 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look