Paro Reviews 243

TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

Paro works with me to find the best clients. They take the headache away of having to manage marketing and billing. It's a perfect collaboration. I can focus on what I do best while knowing I have a... See more

Company replied

Rated 1 out of 5 stars

Paro is not to be trusted. Even though their bookkeeper got caught up in a scam and lost my company thousand of dollars, Paro did nothing to make it right, nothing . Stay clear of them.. find a reputa... See more

Company replied

Rated 5 out of 5 stars

Our consultant, Tiara, has been amazing! Always very responsive, dependable, and an expert in the work she does. The Paro team has been great over the past couple of years of working together. I think... See more

Company replied

Rated 5 out of 5 stars

They help find my first clients, so I could make an income and leave my full time job. The communication is extremely responsive and helpful, support is always available. Highly recommend partnerin... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. Accountant
  3. Bookkeeping Service
  4. Tax Preparation Service

Written by the company

Paro is an AI-powered marketplace that delivers finance and accounting solutions to businesses through a combination of expert fractional talent, data-driven tools and guiding insights. By harnessing the power of people and technology, our growth platform provides flexible options, ranging from transaction processing support to corporate development and financing strategy, to solve core business challenges and drive growth. The result enables businesses and experts to go beyond even their loftiest goals.


Contact info

3.9

Great

TrustScore 4 out of 5

243 reviews

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Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Failed delivery, unauthorized billing, and zero accountability.

Our company engaged Paro in early 2025 for fractional CFO support, not tax preparation. While our assigned expert was responsive, the work itself was consistently unproductive, hours of “analysis” were logged without any tangible financial insights, reports, or recommendations.

After months of unsubstantiated billing and limited progress, we formally canceled our engagement in June. At that time, our corporate tax filing had already been extended through Paro as a procedural step, but our existing accounting firm was responsible for actually preparing and filing our taxes.

Despite this, a month after cancellation, Paro issued a $3,000 invoice for “corporate tax preparation and filing,” a service they were never authorized to perform and never completed.

When we asked for substantiation or the supposed tax return, we were told only one individual at Paro had access to the file and that person was “on leave indefinitely.” That explanation made clear that no deliverable existed.

Instead of correcting the mistake, Paro escalated the invalid charge to a third-party collections agency, which began sending aggressive and misleading communications despite written proof that the services were never rendered.

Our taxes were ultimately prepared and filed - by our own accounting firm, not Paro.

This experience exposed serious internal and ethical failures in how Paro manages billing, deliverables, and client disputes.

If you’re considering Paro for CFO or accounting services, don’t. There are far more competent, transparent, and accountable firms available.

1 July 2025
Unprompted review
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Reply from Paro

Hi Kevin, we’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our goal is always to deliver transparent, high-quality service and resolve any issues promptly and fairly.

After reviewing your account, we confirmed that multiple projects were initiated with your assigned expert, including CFO, bookkeeping, and tax preparation work. You had expressed concerns about the quality of CFO services, and our team offered to transition you to a new expert but did not receive a response.

Separately, your assigned expert submitted a draft tax return to us as proof of completion, and our team reached out multiple times to confirm or dispute the work before billing. When we received no confirmation or dispute, we finalized the invoice based on the documented deliverables. The unpaid balance was later escalated to collections following our standard process.

We understand your frustration and hear your concerns. This isn’t the experience we want for any client, and your feedback helps us continue upholding the standards of communication and accountability we set for every partnership.

Rated 1 out of 5 stars

A Warning to Professionals – Avoid Paro

I’ve checked in on Paro occasionally over the past three years as “talent.” Most of the roles I saw were bottom-of-market — in the CFO segment, clients asking for executive-level work at staff accountant rates, or something like expecting a business plan in five hours. I even saw postings with $500 budgets — a complete waste of time to read, let alone pitch.

Across about 25 pitches and 5 interviews, I landed one full-time engagement (3 months) and one year-long part-time (10 hrs/month) CFO engagement. My most recent project left a bitter taste: I delivered all services under the SOW, the client praised the work and asked for a contract extension, but I declined because restructuring their debt couldn’t be done in the 5 hrs/month timeframe they wanted. After that, my final invoice went unpaid.

Paro advertises a “one-month payment guarantee,” but it isn’t honored. Their terms are confusing and one-sided: the client pays Paro, Paro only pays you if they get the money, you’re prohibited from discussing money with the client, yet you’re told you’re responsible for collections. Paro calls itself a payment processor, but provided zero transparency on collection efforts and stopped responding. The reality is you can work for 6+ weeks only to discover you won’t be paid. On top of that, their contracts shift all legal liability onto you while Paro takes a cool 100% markup. Your Statement of Work is tied to a separate Talent Terms that Paro can change when they want to.

I’ve heard some succeed on Paro by taking low-pay accounting jobs and outsourcing them overseas, but that’s not the kind of work I’m interested in.

Bottom line: For professionals, Paro is not worth the time. If you do consider it, take money upfront. The client base is chasing cheap labor, and the platform doesn’t protect you. You might find a diamond in the rough, but in my opinion time is better spent generating clients directly or just getting a regular job.

30 July 2025
Unprompted review
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Reply from Paro

Hi Josh, we hear your concerns, and we are sorry to hear that this has been your experience.

We are aware that one of your clients did not pay their invoice and are currently working with them to obtain payment. A member of our expert support team will be in touch with you today to address your concerns directly and, with regards to the unpaid invoice, let you know the steps we’ve taken to obtain payment and what next steps will be.

Rated 1 out of 5 stars

It’s a horrible company for a…

It’s a horrible company for a scrupulous professional accountant who is trying to freelance in an honest way. The “clients” get to post their “jobs” and the Paro employees who are tasked with checking if the jobs are legit and not fraud are basically non-existent. “Job” after “job” posting and push notification has been for people seeking someone to sign a fake tax return or flub their books to illegally repatriate income to evade taxes or commit fraud with banks or investors.

This platform is basically the dark web for fraudsters looking for people with credentials to get behind as human shields. The only success I have had was many years ago. Lately the company is a cesspool. If you have scruples, stay away. If you enjoy helping people cheat for pennies, this is the place for you.

30 May 2025
Unprompted review
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Reply from Paro

Hi Jay, we take these kinds of allegations seriously and are currently reviewing the full context of the specific instance you’ve raised internally. Our Expert Support team will be reaching out to you directly to learn more and ensure this is appropriately addressed.

Rated 1 out of 5 stars

Paro Bookkeeping - Extraordinary Incompetence with lousy customer service

For those of you considering Paro as an outsourced bookkeeping service, stay away. We used their service for four (4) months for The Family Pet, and found their "accountants/ bookkeepers" are essentially incompetent, and their customer support is atrocious. All for the ridiculous price of $750/month.

If you're considering outsourcing your bookkeeping, stay away from this company

1 March 2025
Unprompted review
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Reply from Paro

Hi Douglas, thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. Our team worked to navigate the challenges by offering a transition to a new expert, but we understand you ultimately chose to cancel. We remain committed to providing quality service and are ready to discuss any unresolved issues.

Rated 5 out of 5 stars

Great service from PARO

Lester worked with us to reconcile books that hadn't been accurately done in several years. He took time to explain findings and help us create new procedures to not have these problems in the future.

15 January 2025
Unprompted review
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Reply from Paro

Hi Kris, thank you so much for your rating and review! We're so glad to hear you've had such a great experience with your expert.

Rated 5 out of 5 stars

Sarah is 1 in a million

When I think of what made the whole experience with Paro work there is a single name that comes to mind. Sarah. Sarah went out of her way to ensure that we found the best fractional CFO possible for our company. She followed up with me regularly, was very patient, and took the extra time necessary to help us make the right decision. I can honestly say that she is the reason that went forward with Paro. Had it not been for her I think we would have abandoned the idea of a fractional CFO all together.

18 July 2024
Unprompted review
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Reply from Paro

Hi Justin, thank you so much for your review and for sharing your experience with our team. We're so glad to hear we were able to provide this level of support for you and your team as you made the transition to a fractional CFO.

Rated 1 out of 5 stars

I lost hundreds of thousands of dollars…

I lost hundreds of thousands of dollars due to poor qualifications from the accountant Paro assigned to me, and lack of enforcement on mandatory accountant insurance on the Paro side. Paro also took minimal responsibility for the event.
Since then, we have had a much better accountant that I would rate highly as an individual professional. But as far as Paro is concerned, what they cost me and their lack of accountability is not forgotten.

7 February 2025
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Reply from Paro

Hi Alex, we understand how difficult this situation was and the impact it had on your business. We do want to clarify that this was the result of a sophisticated hacking incident on your company in which a fraudulent request mimicked prior wire transfer instructions, leading the expert to follow the established process. Additionally, our Terms & Conditions required our experts to have Errors & Omissions (E&O) insurance, but we have since strengthened our enforcement to ensure all experts provide proof of their insurance before starting any engagement.

We appreciate your feedback as we continue to improve our processes to better protect our clients, and we are glad to hear that you are happy with the new expert you are working with.

Rated 5 out of 5 stars

Great team

We've been happy with the Paro team. They ensure the proper candidate fits our needs and have monthly check-ins.

18 December 2024
Unprompted review
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Reply from Paro

Hi Rob, thanks so much for your review! We appreciate your business and support, and look forward to our continued partnership.

Rated 5 out of 5 stars

Working with Paro has been great

Working with Paro has been great! They have been clear and delightful to work with. They were patient as we interviewed a couple of people until our company found the person we needed.

9 December 2024
Unprompted review
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Reply from Paro

Thank you so much for your review, Holly! We're glad to hear your experience has been great.

Rated 5 out of 5 stars

Paro paired us with an awesome…

Paro paired us with an awesome accountant that always goes above and beyond for us.

9 December 2024
Unprompted review
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Reply from Paro

We're so glad to hear that, Thomas. Thank you for taking the time to share your experience and for your review!

Rated 5 out of 5 stars

Enjoyed working with their team -- had…

Enjoyed working with their team -- had great support until we scaled to the point of needing to bring on someone full-time.

9 December 2024
Unprompted review
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Reply from Paro

Hi Alexander, thank you for your review. We're glad we could support your team with interim resources as your company scaled.

Rated 5 out of 5 stars

Alex & Cam

We collaborated with Cam and Alex to secure additional support during our busy season. They connected us with Shefali, and it was an excellent match. They are always responsive to our questions and provide assistance whenever we need it, making our experience truly positive.

6 December 2024
Unprompted review
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Reply from Paro

Hi Torie, thank you so much for sharing your experience with us. We're so glad to hear it, and we look forward to helping you through many busy seasons to come!

Rated 5 out of 5 stars

PARO is the best in the business!

PARO provides the best results and the best value of any staff recruiting company we’ve used. Great customer service combined with a true desire to help your business succeed!

5 December 2024
Unprompted review
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Reply from Paro

Thank you so much for your review, Shotah! We're so glad to hear it.

Rated 5 out of 5 stars

Great to collaborate with

Great to collaborate with, able to understand us and how we work and identify the right people to work with us.

5 December 2024
Unprompted review
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Reply from Paro

Thank you so much, Peter. This is exactly the experience we strive for -- we're glad to hear we accomplished that for you.

Rated 5 out of 5 stars

Tax Season Resourcing 101

The team at Paro has made resourcing so easy. I look forward to working with them each year.

5 December 2024
Unprompted review
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Reply from Paro

Thank you for your review, KT! We look forward to supporting your firm for many tax seasons to come.

Rated 4 out of 5 stars

Good

Overall, it was a good experience, I have had timely & good responses to my inquiries & the team meetings are scheduled consistently.
Things that can be better: pricing structure was a little too high for staff level associates, and more importantly - there should be monitoring & adherence for staff to keep their QuickBooks Online's certification active and not lapse. The annual recertification process was not being kept up, rendering staffs' QuickBooks Online certifications inactive and not on par with competitors like Intuit & Books Time.

26 November 2024
Unprompted review
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Reply from Paro

Thank you for your review of your time working with us, Suriani. We appreciate your detailed feedback around what can be improved, and we'll pass that along to our team as an opportunity for improvement.

Rated 5 out of 5 stars

Paro makes contracting help easy

I have been working with Renee and Chance at Paro for a few years now. They have a process that makes it easy to work with them. I have contracted with the same tax preparer for the past 3 years. It has worked seamlessly.

25 November 2024
Unprompted review
Paro logo

Reply from Paro

Hi Denise, thank you so much for your review! We're so glad you've had a seamless experience.

Rated 5 out of 5 stars

Our relationship with Paro has truly…

Our relationship with Paro has truly been a catalyst for the success our firm has experienced in the audit industry! Our management was able to focus on true business development and outsource technical review to Paro's high level professionals that were hand selected for our needs. Cannot recommend this company enough!

25 November 2024
Unprompted review
Paro logo

Reply from Paro

Hi Chloe, this is exactly the experience we strive for. Thank you so much for your review, and we look forward to continuing our partnership and supporting your audit practice.

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