Paro Reviews 243

I would like to document the following issues that I have experienced with PARO over the past few months.

Since 2022, I have been working with an accountant through Paro. Initially, everything was going well. The accountant assisted us in transitioning to GAAP financial modeling, managed our books monthly, and supported us with ad hoc projects. However, in mid to late 2023, I began to notice discrepancies in our books, such as missing transactions and misclassified items. Upon further investigation, I discovered that we were not properly implementing GAAP modeling, and our liabilities were inaccurately categorized among other issues.

I promptly notified Paro of these issues and requested to cancel our agreement. Instead of addressing the problems, they offered a new accountant without any attempt to resolve the ongoing issue. In February, they attempted to charge us for two additional months, citing a 60-day notice period in the Statement of Work (SOW). Despite my efforts to communicate the issues and provide evidence, they have been unresponsive and have shown no willingness to provide customer support or address the situation. Instead, they have aggressively pursued payment and even threatened to send the matter to collections.

I have consistently communicated the issues to them, but they have shown no interest in resolving the situation. It is disappointing to experience such poor customer service and dispute resolution from a company that presents itself as a tech company. Based on my experiences, I strongly advise against using their services for other business owners.

Great experience so far. Would deconstructed recommend giving them a try.

Sara has been amazing, her help is invaluable

I used Paro for my bookkeeping needs for my business. They matched me with a bookkeeper who is positively fabulous! Not only does she do her job very well, she provides valuable feedback on my profits over time. I have interacted with Paro personnel on a few occasions, and they have been very quick to reply and left me feeling cared for. I highly recommend Paro for your business accounting needs!

Paro found us the right resource at the right price. The quality of the work and the consistency of the cost has made a real positive difference for our firm.

We have been working with our CFO, Stephanie, from Paro for 1.5 years now and we absolutely adore her! She is the perfect fit for our company and we highly recommend anyone who is struggling to find the right person for their finance or accounting needs to reach out to Paro.

Paro is the worst kind of middle manager. They stick to a nonsensical agreement, even when both the client and provider agree. Paro wants to extend its reach and continue to bill for services that the provider does not want billed. My best advice is to go directly to the provider and leave paro out of it. Save yourself money and work directly.

The communication and options for scheduling was lovely.

This business is an ABSOLUTE SCAM. They onboarded us with an agreed upon term and then continued to charge us for a year beyond our agreement and with no work being done. When asked to do right by us as a customer, they simply pointed to a tiny post-script term that said despite agreed upon term, we will continue to charge until we have been explicitly instructed to terminate business. TERRIBLE response time to concerned emails despite severity of situation both professionally and financially.
Deeply irresponsible handling and NO HUMAN is reachable by phone, ever. 0/10.

Paro has been great to work with. I would recommend them to anyone. They really helped get our finances in order.

Kerri has been nothing but ace, she has helped me take my business exposure to another level these last couple of months. She has been super patient with me and has helped me make some great connections and business

Not only has Paro helped me in finding the best CFO for our business which has many complexities and moving pieces, but they also genuinely care about my perception related to progress and things are going. They are always accessible, and efficient and I am grateful for all their support.

No response from their customer support after repeated emails. Our accountant stopped responding to our emails, then reappeared 2 days before taxes were due. Very unprofessional and I would not recommend.

From the beginning, the experience with Paro has been amazing. We are currently working with an Accountant that truly gets and understands us. THANK YOU!

Paro has been a huge resource and help for our team over the past year. The team member we onboarded helped us get through a tough time with bandwidth constraints due to a key departure and that help has been invaluable.

Our review was not delivered when we were told it would
And the deliverable was not on any professional letterhead
Only a personal email

One the worse companies. The bookkeeper hired from them deleted all the payments from our QB.
Please don’t work with these guys.

We needed an immediate AP professional to join our team and hit the ground running on day 1. Paro's team was quick to connect us with our wonderful AP specialist, Cy, who has been a pivotal addition to our small team. I'm sorry to read of some bad experiences but from our Account reps to our direct hired support, we have nothing but good reviews and experiences and are very grateful and look forward to continue working with Paro and Cy!

Great experience and value. Highly recommend