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Parklet Reviews 1,477

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TrustScore 4 out of 5

3.9

Vehicles & Transportation
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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making their interactions positive and productive. The service is frequently described as excellent, with many appreciating the ease of the letting process, clear communication, and reliable assistance. People also find the parking solutions convenient and often more affordable compared to other options, especially for specific locations. However, some customers expressed dissatisfaction with the payment structure, citing high monthly commissions and initial charges. There were also instances where customers experienced issues with parking space availability, unexpected charges, or difficulties with communication regarding their bookings and payments.

What people talk about most

Service

Consumers find service to be ambiguous, with some reviewers reporting excellent and prompt service,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, efficiency, and... See more

Location

Users describe ambiguous interactions with location, with some reviewers expressing frustration over... See more

Price

Clients share ambiguous opinions on price, with some finding it cheaper and convenient compared to other... See more

Payment

Reviewers highlight negative aspects of payment, with many experiencing disputed deductions and unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction. 2. Monthly commission of 20% too high. Propose 20% first month and... See more

Company replied

Rated 4 out of 5 stars

It’s a well run company the person who is using my drive has a small car that only needs it at weekends so good for me. The only negative I have is the high charge when a person first starts which wou... See more

Rated 4 out of 5 stars

Some how there are small voids between lettings.Keep client informed on regular basis as to letting process.

Rated 4 out of 5 stars

Excellent service and a responsive, helpful customer service. I have been with them years and am more than satisfied. I would be happy to recommend them.

Company details

  1. Vehicles & Transportation

Information provided by various external sources

ParkLet was launched in 2004 to offer an alternative to traditional parking. Parking had, and continues to, become ever more expensive and more difficult to find. Congestion and traffic is on the increase, whilst the government actively discourages the provision of parking spaces to try and encourage people out of their cars and onto crumbling public transport. The founder members had noticed unused private parking spaces in areas where parking was in high demand. ParkLet was created to offer an effective marketplace and management service for the letting of these parking spaces and garages. Over the years the team has grown, and our systems evolved to enable us to become the UK’s leading agent for parking spaces and garages. We currently have in excess of 20,000 spaces advertised to let, across the whole of the UK. Our Landlords include residential clients with a single space, as well as most of the national car park companies and councils, and most things in between. Our aim moving forwards is to remain completely focused on contract parking and garages, and continue to invest in our systems and staff so that we can offer our customers an ever improving experience.

Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 2 out of 5 stars

Nowhere near as good as the other company I tried

I registered my driveway with Park Let and one of their rivals at the same time. I have had nearly all my bookings through the other company. In fact the other company got me more than 10 times as many bookings over the the 6 months trial. So I am coming off with Park Let and Just using the other Parking company from now on

25 April 2025
Rated 1 out of 5 stars

Contract is all in favout of Parklet, no protection for tenant.

I rented a parking space for over 1 year through parklet. I subsequently cancelled and was only able to give notice from the start day of the month of the contract so I ended up paying for an extra month. I then asked for my deposit back after I had returned the remote control and no longer had access to the parking space. The landlord advised Parklet that I had returned the control but Parklet would only allow me to request the deposit back until after the contract had expired, so I had to wait several more weeks. I then requested the deposit back and received an email stating that they would check with the landlord and if all was well they would return the deposit 7 - 14 days later.
What a dishonest company who makes it so difficult to cancel and return the deposit.
Beware of these unfair and disadvantageous practices followed by this company.

7 April 2025
Unprompted review
Rated 2 out of 5 stars

Communication is just awful

Communication is just awful. I asked about the size of the truck that was booked at my parking space and said I'd rather cancel the booking since the vehicle could be too big. They just removed my listing straight away without any prior discussion. So rude. It could work both for me and their client if somebody bothered to help.

1 April 2025
Unprompted review

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