One of the feet on our Parker Knoll chair snapped a screw which attached the brass wheel to the wooden leg. I contacted customer services and they agreed to send a new chair leg at no customer cost. G... See more
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Review summary
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Reviews shaping this summary
Excellent customer service. We bought 3 sofas 10 years ago but wanted the alternative feet (without castors) as felt these would indent the carpet less. To our surprise these were supplied foc without... See more
Company replied
Steve Peberdy was our Engineer. All I can say is, What excellent customer service. He arrived earlier than scheduled and was very professional and courteous. He found the issue very quickly and solv... See more
Company replied
We had a problem with our chair reclining. We called Parker knoll service department they were marvellous. Got back to us gave us a date for the repair man to come to repair chair, He came earlier th... See more
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Company details
Written by the company
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Contact info
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, United Kingdom
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4.4
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Customer Service fantastic (when you can get their details)
After 5 years, one of the castors broke off our Parker Knoll sofa leg. The screw holding it on had sheared. If their customer service info had been easier to find on their website I'd have given 5 stars! As it was, I tried to go via the retailer we'd bought the sofa from (0 stars for their help!) and then emailed the sales department at Parker Knoll. Fortunately they passed my issue on to a lovely customer service person called Jack. Within 48 hours, and a couple of clarification emails, they are posting a replacement castor out to us. Can't really ask for more than that.
8 January 2026
Unprompted review
Reply from Parker Knoll
Dear Zoe
Thank you so much for your detailed and thoughtful review.
We’re really pleased to hear that Jack was able to help and arrange a replacement castor for you so quickly.
We also appreciate your honest feedback about finding our customer service details and will certainly take this on board.
It’s great to know we were able to put things right for you, and thank you for choosing Parker Knoll.
Warm reagrds
Parker Knoll
replacement part
required a replacement part for recliner chair, Jack was very helpful with my request and wth a few details given by e mail, the part was ordered, and confirmed. The part arrived within 48hrs, an excellent service from Parker Knoll, thank you!
6 January 2026
Unprompted review
Reply from Parker Knoll
Dear Barrie
Thank you for your wonderful feedback.
We’re delighted to hear that Jack was able to assist you so efficiently and that the replacement part arrived so quickly.
Providing a smooth and reliable service is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards
Parker Knoll
Very helpful customer service staff
Quick responses from very helpful customer service staff who has ordered replacement finger guard as requested
7 January 2026
Unprompted review
Reply from Parker Knoll
Dear Customer
We’re delighted to hear about your positive experience! Our team is always happy to help, and we’re glad the replacement finger guard was arranged promptly.
Thank you for choosing us.
Kind regards
Parker Knoll
Very satisfied
Rob arrived nice and early for the confirmed appointment and completed the minor repair to our chair with great enthusiasm. Super tidy and respectful. Very pleased with overall customer service. Thank you
23 December 2025
Unprompted review
Reply from Parker Knoll
Dear Julie
Thank you for taking the time to leave such a positive review.
It’s great to hear that Rob provided punctual, tidy, and enthusiastic service. Customer satisfaction is very important to us, and your feedback means a lot.
Kind regards
Parker Knoll
We spent a lot of hard earned money on…
We spent a lot of hard earned money on a settee and 2x reclining armchairs . Only my husband sits in that room occasionally and after 5 months the chair he sits in started to look grubby . We complained to store and Parker knoll who both said it is not a manufacturing fault and won’t do anything about it . Now at one year old the chairs are ready to go to the tip . They look like they are 10 years old and look disgusting. I offered to pay to have them recovered at my cost, by them and they won’t even do that . My 10 year old suite in another room looks like the day we got it - we are not hard users .
19 May 2025
Unprompted review
Reply from Parker Knoll
Dear Mrs Clayton,
Thank you for sharing your feedback. We are very sorry to hear that you are disappointed with your Parker Knoll suite and chairs, and we understand how upsetting it can feel when furniture does not meet expectations.
We take all feedback seriously and always aim to ensure that our products are made to the highest quality standards. The fabric used on your suite, Dash – Stone, is a widely used, durable upholstery material that meets industry performance standards. As with many chenille or soft-pile fabrics, areas of regular contact can naturally show changes in appearance over time, including subtle shading or pile compression. These characteristics are a normal feature of the fabric rather than a fault in manufacture.
We also appreciate that every home and household is different, and factors such as light exposure, body oils, and individual usage can affect how fabrics age. For this reason, we recommend professional cleaning for ongoing care, which can help maintain the appearance of high-quality upholstery.
While we are unable to provide reupholstery services, we regret that your experience has not been as positive as we would have hoped and genuinely appreciate the time you have taken to share your thoughts. We always encourage customers to engage with our professional cleaning guidance to help keep their furniture looking its best for many years.
Kind regards,
Parker Knoll
Bought our sofa from Peter Green who…
Bought our sofa from Peter Green who are no longer in business.
Contacted Parker Knoll direct.
They were extremely helpful. They contacted the repair technician and arranged an appointment with him.
Everything went very smoothly.
11 December 2025
Unprompted review
Reply from Parker Knoll
Hi Michael,
Thank you for taking the time to leave a review.
We are very pleased to hear about the great service you recieved and they everything went as it should. We will make sure we pass the feedback on to the rest of the team.
Happy New Year
Parker Knoll
Reply from Parker Knoll
Dear Michael,
Thank you for taking the time to share your feedback. We’re very sorry for the inconvenience caused and understand how frustrating your experience in purchasing Parker Knoll must have been.
In this case, we agreed to a return after identifying a component issue within the sofa interiors. These components are supplied by an external partner, and while issues are rare, we acted promptly once the fault was confirmed. Unfortunately, the subsequent problem was related to transit and storage handling rather than the manufacturing of the replacement itself, which added further delay and disruption.
We appreciate your patience throughout the process and regret that the overall experience did not meet the standard we aim to provide.
Your feedback has been shared internally and with our suppliers to help prevent similar situations in the future.
If there is anything further we can assist with, we would be more than happy to help.
Kind regards
Parker Knoll
Good product
Good product, but some foam needed replacement. The first technician claimed there was no manufacturing fault! We requested a second opinion who agreed to replace it. All was carried out without any issues.
4 March 2025
Reply from Parker Knoll
Hi Chris,
Thank you for taking the time to leave us a review.
We are sorry to hear you needed a foam replacement but glad it was replaced without issues and you can now enjoy your furniture for many years to come.
Many thanks
Parker Knoll
CUSHION GONE SOFT.
The cushions on our settee whent soft after a couple of months. We contacted our local Parker Knoll agent and sent a photo. Parker Knoll phoned us quickly and set wheels in motion to rectify the problem.
Two days later P.K. phoned to make an appointment to fit new cushions. This was arranged and new cushions were fitted by Mr Robert Green of Parker Knoll. Great service and no raised voices or hard feelings.
Thank you Parker Knoll and Mr Green. We will spread the word.
15 December 2025
Unprompted review
Reply from Parker Knoll
Dear Mr Johnson,
Thank you for taking the time to leave your review. We're sorry to hear of the issue with your cushions, but delighted that we were able to resolve quickly.
All the best,
Parker Knoll
Lesson learnt.
Had two settees nearly two years, and very disappointed with leather creasing, after having had other leather suites over the years but not experienced this. However over the weekend heard a loud crack noise. Phoned the retailer and give them credit sent out someone today to repair the part that had broken. The technician who came tipped over the settee and ripped across the covering material underneath to get access to the broken part. Certainly not the way I expected it to be repaired, nor did I expect too see a frame made up of cheap materials like mdv and cheap wood. It has cheap plastic feet, that were hard to remove, instead of nice screw in ones. I would not expect this from a company that is certainly not the cheapest, and in my opinion your paying good money for a crap product.
Had response back from Parker Knoll and obviously what they call hand crafted is very much different to my views. I was bought up in this trade in the 60s so I know the difference. Even the bloke who they sent out to do the repairs was not from Parker Knoll and made a big mistake in purchasing these suites.
11 December 2025
Unprompted review
Reply from Parker Knoll
Dear Mr Humm,
Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed, and we appreciate the opportunity to clarify a few points.
After you reported the issue, we arranged for a technician to attend and carry out the repair. While you were unhappy with how access was gained to the repair area, the intention was always to refit the dust cloth once the spring repair was completed, which was done during the same visit. The furniture has now been fully repaired.
In terms of construction, the frame is made to commercial specification, using birch rails for strength and durability, with engineered materials such as LDF used appropriately within the overall design. LDF is a lightweight engineered wood product widely used in furniture manufacturing; it offers designers flexibility, uniformity and ease of machining while still providing reliable performance when used where appropriate in the structure. This is standard practice in quality upholstery manufacturing. Your suite is also covered by a 25-year frame guarantee, providing long-term reassurance.
We understand your concerns and regret that this experience didn’t meet your expectations. If you would like to discuss anything further, please don’t hesitate to contact us; we’re always happy to help.
Kind regards
Parker Knoll
Problem with cushion on single chair
Problem with cushion on single chair. Reported it. Had someone come out today to inspect it. Came on time that was arranged. New cushion foam to be fitted. Will get notification when its sorted.
10 December 2025
Reply from Parker Knoll
Dear Angela
Thank you for taking the time to share your experience.
We’re glad to hear our team arrived at the arranged time and was able to inspect the cushion issue promptly and we will ensure that the issue is resolved efficiently.
Kind regards
Parker Knoll
Robert Green…
Very pleasant man called Robert Green arrived on time and was extremely helpful.
10 December 2025
Unprompted review
Reply from Parker Knoll
Dear Pamela
Thank you for your lovely feedback!
We’re delighted to hear that Robert Green arrived on time and was extremely helpful. He takes great pride in delivering excellent service, and we’ll be sure to pass your kind words along to him.
If you need any further assistance, we’re always happy to help.
Kind regards
Parker Knoll
Excellent service
Robert Green has been to look at my new sofa today. He worked on the problem and solved it! Excellent service from a very polite man!
10 December 2025
Unprompted review
Reply from Parker Knoll
Dear Elizabeth
Thank you so much for your kind review!
We’re delighted to hear that Rob was able to resolve the issue with your new sofa and provide the polite, professional service you deserve. We’ll be sure to pass along your compliments to him.
If you need anything else, we’re always here to help.
Warm Regards
Parker Knoll
Sofa repair at home
Steve came to our house at the appointed time to fix our creaking sofa.He was very affable and explained exactly what he was going to do to sort the problem
He was very professional and set about dismantling our settee in an obviously very skill full manner
In about an hour everything was reassembled and ready for testing
The issue was remedied and we are extremely happy with the result
Thumbs up to Webb House Nantwich who coordinated matters and a big thank you to Steve Peberdy
Tony and Lynn Bates
5 November 2025
Unprompted review
Reply from Parker Knoll
Dear Tony and Lynn
Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that Steve arrived promptly and was able to clearly explain and resolve the issue with your sofa. His professionalism and skill are qualities we’re very proud of, and we’ll be sure to pass on your kind words to him.
We’re also pleased that Webb House Nantwich were able to coordinate everything smoothly for you. Knowing you’re extremely happy with the result means a great deal to our team.
Kind regards
Parker Knoll
Excellent service
Turned up on time was polite, knew what he was doing and resolved the issue we had.
2 December 2025
Unprompted review
Reply from Parker Knoll
Dear Tim,
Thank you for your kind words! We’re delighted to hear that our team member was punctual, professional, and able to resolve the issue for you. We’ll be sure to pass your feedback on.
It’s always wonderful to know our efforts are appreciated.
Kind regards
Parker Knoll
Excellent Customer Service.
Having gone back to our retailer with a concern on one of our chairs, we shared photos to illustrate the issue.
Parker Knoll promptly contacted us directly and a booking was made within three weeks.
Steve Peberdy from PK visited us and spent two hours completely replacing the corner block as he wasn’t satisfied with it.
Have to say overall top notch customer service, a courteous and efficient visit, an excellent outcome and a very satisfied customer. Cheers
2 December 2025
Unprompted review
Reply from Parker Knoll
Dear Paul.
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that your experience with Parker Knoll and our technician, Steve Peberdy, was such a positive one.
We’re pleased that the issue with your chair was resolved to your satisfaction. We’ll be sure to pass your kind comments on to Steve and the team.
Thanks again,
Parker Knoll
Excellent service…
Robert Green came to look at our sofa today, fixed the creak, really helpfull, cheerful and polite, a credit to the company. Arrived on time efficient and friendly.
1 December 2025
Unprompted review
Reply from Parker Knoll
Dear Linda
Thank you for your review!
We’re delighted to hear that Robert provided prompt and professional service and that your issues were resolved efficiently.
Your recommendation means a great deal to us, and we truly appreciate your kind words about our team.
Kind regards
Parker Knoll
PK recliner repair
Our new PK recliner settee stopped working after Six months
The repair man (Steve P) came within two weeks and sorted the button quickly and efficiently without any fuss
26 November 2025
Unprompted review
Reply from Parker Knoll
Dear Garry
Thank you for your review! We’re sorry your settee had an issue, but we’re thrilled Steve could sort it out quickly and smoothly.
We’re delighted you’re enjoying your settee and really appreciate you sharing your experience. It means a lot to our team.
Kind regards
Parker Knoll
We had two small issues with our new…
We had two small issues with our new Parker Knoll sofa and chair. Both times they responded immediately and sent an agent out to inspect the problem. Robert Green attended both times and dealt with these promptly and efficiently with an appropriate solution and explanation. He was very professional, friendly and respectful in our home. We would definitely recommend him as a service agent. Our sofas are very comfortable and the quality is excellent and we are more than happy with our experience of Parker Knoll and their staff.
26 November 2025
Unprompted review
Reply from Parker Knoll
Dear Elaine
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Robert provided prompt and professional service and that your issues were resolved efficiently.
It’s wonderful to know that you’re enjoying your Parker Knoll sofa and chair and that their quality meets your expectations.
Your recommendation means a great deal to us, and we truly appreciate your kind words about our team.
Kind regards
Parker Knoll
The wrong item was delivered
The wrong item was delivered. I do not know for sure whose fault this was.
13 November 2025
Reply from Parker Knoll
Dear Jane,
We are very sorry to hear about your experience with your Parker Knoll furniture and that you received an incorrect item.
To help us resolve this matter promptly, please contact our Customer Service team. They will be able to gather the necessary details from you, review your case, and determine how we can make this right.
Thank you for bringing this to our attention.
Kind regards,
Parker Knoll
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