Oroginal products for nice price. I would prefer better packing especially for parfums. It can be easy damaged I think. I recieved different free samples than choosed :-)
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Review summary
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Could be better packed. The box of the ordered product was scuffed because it was placed in the post-box without any padding or other fixation. Otherwise everything was fine.
Great prices, but the packaging was terrible. Fortunately, the items weren’t damaged, but one of the free samples leaked.
The only issue I have is that I don’t receive any msg or email when the order will be delivered. Otherwise all good, thank you
Company details
Written by the company
Vítejte u parfumdreams – WHERE BEAUTY COMES TRUE. U nás se všechno točí kolem vás – vašeho vzhledu, vašeho stylu a vašich okamžiků péče o sebe. Od roku 2004 spojuje náš internetový obchod milovníky krásy v 15 zemích a přináší inspiraci, trendy a oblíbené produkty přímo k vám domů. Od roku 2018 jsme navíc hrdou součástí rodiny DOUGLAS. Naše mise je jasná: přinášíme krásu do vašeho každodenního života. Protože cítit se krásně a dobře by nemělo být luxusem ani výsadou – mělo by to být každodenní chvílí péče o sebe, kterou si můžete dopřát bez kompromisů. A protože krása je stejně jedinečná jako lidé sami, oslavujeme tuto rozmanitost každý den. Ať už je pro vás krása přirozený nebo výrazný make-up, pečující rituál pro vaši pleť a vlasy, nebo vůně, která podtrhuje vaši osobnost – jakkoli si krásu definujete, jsme tu pro vás s vášní a odborností. Hledáte inspiraci pro svou selfcare rutinu, chcete objevovat nové trendy nebo doplnit své každodenní nezbytnosti z oblasti make-upu, parfémů a péče – a přitom vždy získat tu nejlepší cenu? Pak jste u parfumdreams na správném místě! V našem obchodě na vás čeká více než 600 kosmetických značek jako Prada, Montale, Lancôme, Armani, Kérastase, Shiseido a Yves Saint Laurent – s velkým výběrem produktů od oblíbené klasiky přes nejnovější trendy až po exkluzivní niche vůně. U nás najdete vše, co potřebujete pro svůj vzhled i osobní pocit pohody – za férové ceny a se službami, na které se můžete spolehnout. Přejeme vám hodně radosti při objevování a nakupování!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.cz
3.7
Average
1K reviews
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The package has not arrived yet
The package has not arrived yet, I'm still waiting
Edit: The package arrived late but in good condition.
27 December 2025
Reply from parfumdreams
Hello,
thank you for your feedback. We’re very sorry to hear that your package has not arrived yet. We understand how frustrating this must be.
Please contact our customer service team with your order details so we can check the status of your delivery and assist you as quickly as possible.
Thank you for your patience.
Your parfumdreams Team
I am giving only one star because the…
I am giving only one star because the delivery time stated on the website was not met. I placed the order on December 18th, expecting it to arrive before Christmas, but as of today, December 28th, the status is still unchanged and shows “in transport”. The gift did not arrive under the Christmas tree.
I find it disappointing to shift responsibility entirely to the shipping company. It would be far better to state a realistic delivery date on the website rather than giving misleading information.
Overall, I am very disappointed with this experience.
24 December 2025
Reply from parfumdreams
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the delay in the delivery of your order and understand your disappointment, especially as it was intended as a Christmas gift.
We regret that the delivery timeframe shown on our website did not meet your expectations. While the shipping company handles the transport, we take full responsibility for ensuring that our customers are informed and supported throughout the process.
Please contact our Customer Service team with your order details so we can investigate the current status and assist you as quickly as possible.
Thank you for your patience and understanding.
Your parfumdreams Team
Non delivered order
I placed an order 18.12 with the date of delivery at from 20th of December to 22nd of December. To make sure that the order would be here for Christmas I became a member of a premium membership for quicker delivery. Today is 28th of December and I still have not received my order, which is still in transit.
The words that come up to my mind about your service are inappropriate to write here.
Tell me in your response how would you rate this yourselves.
Best regards.
Daniel Hradský
28 December 2025
Reply from parfumdreams
Hello,
We are very sorry for the inconvenience and completely understand your frustration. Your order should have arrived within the promised timeframe, and it is unacceptable that it is still in transit. We take this feedback seriously and will investigate what caused the delay with our shipping partner.
We truly value your trust, and it is clear that we have not met your expectations this time. Please contact our customer service via the contact form so we can prioritize your case and work on a resolution, including a refund if necessary.
Your parfumdreams Team
The goods didnt arrive even though you…
The goods didnt arrive even though you guaranteed delivery by December 24th!!
21 December 2025
Reply from parfumdreams
We’re very sorry for the inconvenience. We understand how frustrating it is when your order, guaranteed for delivery by December 24th, has not arrived. Please contact our Customer Service via the contact form on our website so we can investigate the issue and ensure you either receive your order or a refund.
Your parfumdreams Team
Prices vs. packaging:
Great prices, but the packaging was terrible. Fortunately, the items weren’t damaged, but one of the free samples leaked.
15 December 2025
They didn't send me any samples as…
They didn't send me any samples as gifts. I should have had two.
18 December 2025
My experience is great 😊
18 December 2025
A poor choice of courier service
It was sheer luck that I received the package intact. The toner was in the box without any internal padding, so it was moving around freely inside. The courier service did not notify me in advance when the package would be delivered; in fact, I don’t even know who—meaning which courier company—delivered it. According to the camera footage, they threw it over the fence; if it hadn’t landed in the flower bed but on the concrete path next to it, the contents would certainly have been damaged.
18 December 2025
Reply from parfumdreams
We’re very sorry to hear about your experience. Thank you for bringing this to our attention. It is certainly not the standard we aim for regarding packaging and delivery. Please contact our customer service via the website form so we can investigate this issue and ensure a proper resolution.
Your parfumdreams Team
Reply from parfumdreams
Je nám líto, že vaše objednávka ještě nedorazila. Prosíme, kontaktujte náš zákaznický servis přes formulář na webu, abychom mohli zjistit aktuální stav zásilky a co nejrychleji vám pomoci.
Váš parfumdreams tým
everything ok
19 December 2025
Everything perfect- fast delivery and…
Everything perfect- fast delivery and good quality👍🙏
17 December 2025
the goods are broken
19 December 2025
Reply from parfumdreams
We’re very sorry to hear that your items arrived damaged. Please contact our customer service via the form on our website with your order details and photos of the damaged products so we can assist you with a replacement or refund.
Your parfumdreams Team
The package arrived damaged
The package arrived damaged, it was open on one side. Fortunately, the perfume was not stolen. The perfume was placed in a larger package, but it was not secured against movement. Other people also complained about this problem in reviews.
15 December 2025
Reply from parfumdreams
Thank you for your message.
We are sorry to hear that your package arrived damaged and open on one side. We are relieved to know that the perfume was still inside, but we fully understand your concern about the lack of secure packaging. Fragile items should always be properly protected to prevent damage during transit.
We appreciate you bringing this to our attention, especially as you mention that other customers have reported similar issues. Your feedback is very important to us and will be shared internally for review.
To allow us to look into your order in more detail, please contact our customer service center via the contact form on our website.
Kind regards
parfumdreams
Fast delivery, good price, bad packaging
Fast delivery, good price, but packaging was bad - I ordered 2 pieces of nail polish and it was given into the paper box without any other safety packaging (paper/plastic bag)… I am surprised they weren’t damaged (glass bottles).
15 December 2025
Reply from parfumdreams
Thank you for your feedback.
We are pleased to hear that you were satisfied with the delivery speed and the price. However, we are sorry to learn that the packaging did not meet your expectations, especially given that nail polish comes in fragile glass bottles. We understand your concern and appreciate you pointing this out.
Your feedback regarding the lack of protective packaging is very valuable and will be forwarded internally to help improve our packing process.
If you would like us to review your order in more detail or have any further concerns, please contact our customer service center via the contact form on our website.
Kind regards
parfumdreams
My packet came damaged and free samples…
My packet came damaged and free samples were missing….
10 December 2025
Reply from parfumdreams
Thank you for your message.
We are very sorry to hear that your package arrived damaged and that the free samples were missing. This should not have happened, and we sincerely apologize for the inconvenience.
To review the issue and assist you further, we kindly ask you to contact our customer service team through the contact form on our website. Our team will be happy to help you find a solution.
Kind regards,parfumdreams
All is great
11 December 2025
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