Oroginal products for nice price. I would prefer better packing especially for parfums. It can be easy damaged I think. I recieved different free samples than choosed :-)
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Review summary
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Reviews shaping this summary
Could be better packed. The box of the ordered product was scuffed because it was placed in the post-box without any padding or other fixation. Otherwise everything was fine.
Great prices, but the packaging was terrible. Fortunately, the items weren’t damaged, but one of the free samples leaked.
The only issue I have is that I don’t receive any msg or email when the order will be delivered. Otherwise all good, thank you
Company details
Written by the company
Vítejte u parfumdreams – WHERE BEAUTY COMES TRUE. U nás se všechno točí kolem vás – vašeho vzhledu, vašeho stylu a vašich okamžiků péče o sebe. Od roku 2004 spojuje náš internetový obchod milovníky krásy v 15 zemích a přináší inspiraci, trendy a oblíbené produkty přímo k vám domů. Od roku 2018 jsme navíc hrdou součástí rodiny DOUGLAS. Naše mise je jasná: přinášíme krásu do vašeho každodenního života. Protože cítit se krásně a dobře by nemělo být luxusem ani výsadou – mělo by to být každodenní chvílí péče o sebe, kterou si můžete dopřát bez kompromisů. A protože krása je stejně jedinečná jako lidé sami, oslavujeme tuto rozmanitost každý den. Ať už je pro vás krása přirozený nebo výrazný make-up, pečující rituál pro vaši pleť a vlasy, nebo vůně, která podtrhuje vaši osobnost – jakkoli si krásu definujete, jsme tu pro vás s vášní a odborností. Hledáte inspiraci pro svou selfcare rutinu, chcete objevovat nové trendy nebo doplnit své každodenní nezbytnosti z oblasti make-upu, parfémů a péče – a přitom vždy získat tu nejlepší cenu? Pak jste u parfumdreams na správném místě! V našem obchodě na vás čeká více než 600 kosmetických značek jako Prada, Montale, Lancôme, Armani, Kérastase, Shiseido a Yves Saint Laurent – s velkým výběrem produktů od oblíbené klasiky přes nejnovější trendy až po exkluzivní niche vůně. U nás najdete vše, co potřebujete pro svůj vzhled i osobní pocit pohody – za férové ceny a se službami, na které se můžete spolehnout. A protože chceme, aby byl váš nákupní zážitek ještě příjemnější, nabízíme vám náš PREMIUM program. Jako Beauties’ Best Friend vám přináší mnoho exkluzivních výhod, například 10% extra slevu, dopravu zdarma a prioritní expresní doručení. Díky tomu ušetříte při každém nákupu a své oblíbené produkty obdržíte ještě rychleji. Přejeme vám hodně radosti při objevování a nakupování!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.cz
3.7
Average
992 reviews
No history of asking for reviews
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Satisfied
Quick delivery, packaging, they have products that other shops do not 👍🏻
20 May 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your positive feedback!
We are delighted to hear that you were satisfied with the quick delivery, secure packaging, and our product selection. We always strive to offer a wide range of products, including items that can be difficult to find elsewhere.
Thank you for your trust and support. We look forward to serving you again soon!
Best regards,
parfumdreams
Great price and service
Quick shipping, great price.
I will be shopping more with this company for sure.
24 April 2026
Unprompted review
Reply from parfumdreams
thank you very much for your great feedback.
We’re delighted to hear that you are satisfied with our prices and the fast shipping.
We truly appreciate your support and look forward to welcoming you again soon.
Kind regards,
parfumdreams
I have ordered for the second time
I have ordered for the second time, I was very satisfied with the speed of delivery and the quality of the products.
2 March 2026
Unprompted review
Reply from parfumdreams
thank you very much for your kind feedback.
We are delighted to hear that you were satisfied with both your orders and that you appreciate the fast delivery and the quality of our products. It means a lot to us that you chose to shop with us again.
We look forward to welcoming you again.
Kind regards
parfumdreams
Satisfaction
Good experience, fast delivery, good prize and high quality product.
27 January 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful feedback!
We’re delighted to hear that you had a good experience with fast delivery, a great price, and a high-quality product. That’s exactly what we strive to provide every time.
We truly appreciate your support and look forward to serving you again soon.
Kind regards
parfumdreams
Reply from parfumdreams
Thank you very much for your great feedback!
We’re delighted to hear that you appreciate our unique selection and free shipping. Offering special products with added value is exactly what we aim for.
We look forward to welcoming you back again soon!
Kind regards
parfumdreams
Reply from parfumdreams
Děkujeme Vám za krásné hodnocení ❤️
Velmi nás těší, že jste spokojeni a že nás doporučujete. Vaší podpory si opravdu vážíme.
Budeme se těšit na Vaši další objednávku.
S přáním hezkého dne
parfumdreams
Reply from parfumdreams
Thank you very much for your positive feedback!
We’re delighted to hear that your delivery was fast and that everything arrived in perfect order.
We truly appreciate your support and look forward to serving you again soon.
Kind regards
parfumdreams
bad experience
bad experience, order not delivered on time and I don't know where it is, customer service is unresponsive. I'm still waiting for a refund on another order that was canceled
15 January 2026
Reply from parfumdreams
we are very sorry to hear about your experience. Please accept our sincere apologies that your order was not delivered on time, its current status is unclear, and that you have not received a response from customer service. We also understand your frustration regarding the outstanding refund for your canceled order.
This is certainly not the level of service we aim to provide. We would like to review both matters carefully and clarify the situation for you.
Please contact us via the contact form on our website, including your order numbers, so we can look into this as quickly as possible.
Kind regards,
parfumdreams
First experience
Transport a bit Slow, one package arrived demaged.products ok as promissed.
8 January 2026
Reply from parfumdreams
Thank you very much for your honest feedback.
We’re sorry to hear that the transport was a bit slow and that one package arrived damaged. That’s certainly not the experience we aim to provide. At the same time, we’re pleased to know that the products were as promised.
We truly appreciate your understanding and will continue working to improve our delivery service.
Kind regards
parfumdreams
My first time experience
It's my first time to purchase from the shop but I had what I ordered for and it came at the right time 😀.
All my doubts cleared as a first time customer.
Thank
8 January 2026
Reply from parfumdreams
Thank you very much for your lovely feedback!
We’re delighted to hear that your first purchase with us was a positive experience and that your order arrived on time. It’s especially great to know that we were able to clear any doubts you had as a first-time customer.
We truly appreciate your trust and look forward to welcoming you back again soon.
Kind regards
parfumdreams
Good experience.
Well, at first I was a bit skeptical, but it turned out to be all good. The price was reasonable, and the customer service was great. So far, the delivery hasn't taken much time.
8 January 2026
Reply from parfumdreams
Thank you very much for your honest and thoughtful feedback!
We’re especially pleased that we were able to turn your initial skepticism into a positive experience. It’s great to hear that you were happy with the price, our customer service, and the delivery time.
We truly appreciate your trust and look forward to serving you again soon.
Kind regards
parfumdreams
Oroginal products for nice price, delivery
Oroginal products for nice price.
I would prefer better packing especially for parfums. It can be easy damaged I think. I recieved different free samples than choosed :-)
5 January 2026
Reply from parfumdreams
Thank you very much for your honest feedback!
We’re delighted to hear that you’re happy with our original products and attractive prices.
At the same time, we truly appreciate your comments regarding the packaging. We understand how important secure packing is, especially for perfumes, and we will continue working to improve this. We also apologize that you received different free samples than selected – sometimes availability may vary, but we understand this can be disappointing.
Thank you again for sharing your experience. We hope to welcome you back soon!
Kind regards
parfumdreams
Fast delivery
6 January 2026
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you were happy with the fast delivery. Providing quick and reliable service is very important to us.
We look forward to serving you again soon.
Kind regards
parfumdreams
We ordered and paid the items on…
We ordered and paid the items on 20/12/2025.
Parfumdreans has not delivered them so far (05/01/2026).
5 January 2026
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that your order placed on 20/12/2025 has still not been delivered as of 05/01/2026. We understand how frustrating this delay is. Please contact our customer service team via the contact form on our website so we can check the status of your order and assist you further.
Kind regards parfumdreams
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you experienced fast and reliable delivery. That’s exactly the level of service we strive to provide every time.
We truly appreciate your support and look forward to your next order.
Kind regards
parfumdreams
Still did not recieve my order!
19 December 2025
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that you still haven’t received your order. Please contact our customer service team via the contact form on our website so we can check the delivery status and assist you further.
Kind regards parfumdreams
Good price but poor logistic
Good price (perhaps promo) but poor logistic. They weren't able to deliver order from 19.12. until now - still at the in-take depo.
UPDATE: delivered today 29.12. Updated the experience to 4 stars.
28 December 2025
Reply from parfumdreams
Hello,
thank you for sharing your experience. We’re very sorry to hear about the delay with your order and understand how frustrating this must be. Unfortunately, delivery can sometimes take longer than expected due to logistics issues.
Please contact our customer service team with your order details so we can check the current status and support you in resolving this as quickly as possible.
Thank you for your patience.
Your parfumdreams Team
everything ok
28 December 2025
The package has not arrived yet
The package has not arrived yet, I'm still waiting
Edit: The package arrived late but in good condition.
27 December 2025
Reply from parfumdreams
Hello,
thank you for your feedback. We’re very sorry to hear that your package has not arrived yet. We understand how frustrating this must be.
Please contact our customer service team with your order details so we can check the status of your delivery and assist you as quickly as possible.
Thank you for your patience.
Your parfumdreams Team
I am giving only one star because the…
I am giving only one star because the delivery time stated on the website was not met. I placed the order on December 18th, expecting it to arrive before Christmas, but as of today, December 28th, the status is still unchanged and shows “in transport”. The gift did not arrive under the Christmas tree.
I find it disappointing to shift responsibility entirely to the shipping company. It would be far better to state a realistic delivery date on the website rather than giving misleading information.
Overall, I am very disappointed with this experience.
24 December 2025
Reply from parfumdreams
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the delay in the delivery of your order and understand your disappointment, especially as it was intended as a Christmas gift.
We regret that the delivery timeframe shown on our website did not meet your expectations. While the shipping company handles the transport, we take full responsibility for ensuring that our customers are informed and supported throughout the process.
Please contact our Customer Service team with your order details so we can investigate the current status and assist you as quickly as possible.
Thank you for your patience and understanding.
Your parfumdreams Team
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