I like the way how fast I get directly from Parcelup update and answer all my questions and they also provided for me photos as well . But the very last step make me little bit disapointed because the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The airmail does not seem to be as fast as advertised, this should be clearly stated. DHL services are twice the cost of airmail and far above the standard cost for air deliveries from the region.
Company replied
I am very satisfied with the deliveries, they are fast and the goods are always flawless. A small problem is the duration of money credits via WeChat, which is very slow. I also lost a transfer of 200... See more
Company replied
ParcelUp is useful for people who cannot buy from Taobao directly because sellers do not ship internationally. However the process is quite long which is why it isn’t 5 stars. You have to pay first, w... See more
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Company details
About parcelup.com
Written by the company
At Parcel Up, we provide shopping and shipping services from Taobao in English.
As a professional Taobao agent, we help you buy all kinds of products offered at incredibly low prices from China's biggest domestic online shopping website. We are your Taobao agent who can find, purchase, check, and deliver the items from China right to your door.
Our mission is to make your shopping in China easy, efficient, and fun!
Contact info
Hong Kong
- hello@parcelup.com
- parcelup.com
4.4
Excellent
661 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to use. Quick shipping.
Easy to use platform. Payment and shopping made easy. Sharing photos of items such a nice touch. shipping was also great. 10/10 would recommend.
8 October 2025
Reply from parcelup.com
Thank you so much for your wonderful feedback! We're really delighted to hear that you enjoyed shopping with us. It means a lot that you chose our service, thank you!
Great experience
Great experience with them, I wasn’t sure how it would work at first but the process was clear and I was kept up to date.
14 October 2025
Reply from parcelup.com
Thank you so much for sharing your feedback and experience with us.
We're really grateful that you chose our service!
Great service and consistent update
Great service and consistent updates. Package arrived safely in good condition.
13 October 2025
Reply from parcelup.com
Thank you so much for your valuable feedback! We're truly happy to hear you had a wonderful shopping experience and are grateful that you chose to use our service. Your support really means a lot to us!
Good
The delivery date was slow, but the response was quick and kind.
If need next time, I will choose again.
8 October 2025
Reply from parcelup.com
Thank you for your feedback! We understand that you want faster shipping, but your parcel was shipped directly from the US to prevent you from overpaying. This caused a slight delay due to the additional transit time, but we hope you still enjoyed your shopping experience with us. We appreciate you choosing our service!
Reply from parcelup.com
We appreciate your feedback and thank you for using our service. We look forward to serving you again soon.
Fantastic service
Fantastic service. Staff are helpful and always try and find what you are looking for if it's not available from the initial vendor. Great communication. Never had any issues.
4 October 2025
Reply from parcelup.com
We appreciate your kind feedback! We are always happy to help and glad to hear you enjoy shopping with us. Thank you for using our service!
Great experience
Ordered a dress from taobao through them, the first size looked too big on the photo and the process of swapping was easy with them. Great service and would definitely use again.
25 September 2025
Reply from parcelup.com
We appreciate your feedback. We are pleased to hear that you enjoyed your shopping experience with us and look forward to serving you again in the near future. Thank you for choosing our service.
Shipping was expensive but it came safe
23 September 2025
Reply from parcelup.com
We appreciate your feedback! Since your order includes fragile items, it couldn’t be shipped using the cheaper option for safety reasons and to ensure faster delivery. We hope you understand, and we thank you for choosing our service.
I love parcel up service
I love parcel up service. They're careful with the package, everything arrives perfectly. The only bad issue is shipping cost, its too high.
19 September 2025
Reply from parcelup.com
Thank you for your feedback! We're glad to hear you enjoyed shopping with us. We understand that shipping costs can be a sensitive issue for your order, but we are continually working to offer the best shipping rates. Currently, it can't be lowered further, given the quality of delivery we strive to provide, and we hope you understand. We appreciate you choosing our service!
The product is a rain collector with a…
The product is a rain collector with a hole inside. It’s useless. It's made out of stainless steel. Not only that, but it's supposed to have dual use, in case you want to connect a hose (which is included) to store the water in an external barrel. However, there is no connection for the hose, which has a diameter of 10 mm vs the hole of the rain collector, which has a diameter of 35 mm. Even if you close the hole, the joints that connect the walls and the floor of the rain collector let the water escape.
12 September 2025
Reply from parcelup.com
Thank you for your feedback. We are not sure which hole you are referring to: is there a defect or anything different from the photo we provided when we took the picture of the item at the warehouse? There is one hole, and it is there by design. Since you did not contact us about any issue, we cannot know how we can assist you. However, we would appreciate it if you could reach out to our online support and explain why you find the product useless because of a hole that is supposed to be there. If you need instructions on how to use the product, or if it arrived broken, or if anything else is unclear or did not meet your expectations, we invite you to contact our support team with all relevant information so we can help resolve the issue. Meanwhile, we would also appreciate your feedback on our service, rather than the product, as we want to hear about your shopping experience with us. Thank you for choosing our service!
I’ve never received my package after…
I’ve never received my package after asking for extensive updates for nearly *TWO ENTIRE MONTHS*!! It said the package was waiting to be released by customs but when I asked again of the update on the package 2 weeks later in September, they declared the package missing! Unbelievable service. I’ve asked for a refund because I genuinely wish they would consistently tell you about these things instead of me having to go out of my way to ask them what happened to my parcel that is definitely not cheap to ship out.
2 September 2025
Reply from parcelup.com
Thank you for your feedback! We understand your frustration regarding the delivery of your order, but we are a bit unclear about your statements, so we would like to clarify a few points. Your parcel was shipped on September 3. Which two months were you referring to when asking for updates? On September 25, since we couldn't see any updates from FedEx, we sent you a message (please check your email and comment on your order page): "Please inform us whether you have received the parcel or not" (among other details to help us investigate). However, we did not hear back from you until you inquired about the parcel today, October 2. In response, we asked if you preferred a full refund or to repurchase and have your order shipped for free (which you probably misunderstood as needing to pay for shipping again). You replied that you wanted a refund. If there is a misunderstanding and you want us to purchase and reship all the items, we would be happy to do so, provided the items are still available from the seller. We can also help find them from other sellers when possible, at no cost to you — so it’s worth trying. We’d appreciate it if you could let us know which option you prefer and then revisit your feedback later. If you have any questions or need assistance, our support team is always here to help. Thank you for your understanding and patience.
Everything went smoothly
I’ve used this service several times and they have never failed me. I ordered a lot of items, the parcel weighing close to 14.9kg and everything came in safe and secured
14 August 2025
Reply from parcelup.com
Thank you so much for your wonderful feedback! Every bit of feedback truly means a lot to us, and yours is extra special since it's the 500th! We genuinely appreciate your support, and to celebrate this milestone, we'd love to offer you a 5% commission on your next order instead of our usual 10%. Just reach out to our support team with your order number when you're ready to shop again. We're grateful to have you with us! Thank you for choosing our service!
Reply from parcelup.com
Thank you for your feedback; we're glad you enjoyed shopping with us. We appreciate your support!
Great customer service
Not all of my items had reached the proxy (not their fault), but the issue was cleared up quickly and efficiently. Shipping to the US atm is pricy, but I went into this expecting that.
12 September 2025
Reply from parcelup.com
Thank you for your feedback. Initially, the seller did not send all the items in your order, so we had to contact them to resolve the issue; this happens quite often and, unfortunately, slightly delays the order process. But it all works out in the end. We appreciate your using our service!
Fast and efficient but heavily inflated…
Fast and efficient but heavily inflated shipping price compared to when i moved to America from China.
18 September 2025
Reply from parcelup.com
We appreciate your feedback! Shipping options and fees are heavily influenced by current policies and tariffs. While striving for top-quality service, we try to balance costs and meet the service level our customers expect. We hope you enjoyed shopping with us, and a 5-day delivery is a nice perk for your order. Thank you for choosing our service!
Very good service and friendly.
Very good service and friendly.
For sure recommended.
10 September 2025
Reply from parcelup.com
Thank you for your kind feedback and for choosing our service. We look forward to serving you again soon.
All items arrived safely
All items arrived safely, the ordering process was easy, and the sellers responded to all of my concerns with care.
8 September 2025
Reply from parcelup.com
We appreciate your feedback, especially for an order like yours placed as a preorder with a quite long wait time. We're glad we could meet your expectations and that you enjoyed your order experience. Thank you for using our service!
well packaged and good communication
well packaged, no damage, customer support was available to answer all my questions. Package arrived promptly, earlier than expected.
8 September 2025
Reply from parcelup.com
We appreciate your feedback. We are pleased that you enjoyed your shopping experience with us. Thank you for using our service!
precision and delicacy
Fast shipping and so many photos of items I order from China. Unbeatable service, great experience.
31 August 2025
Reply from parcelup.com
We appreciate your feedback and are glad to hear you enjoyed shopping with us. Thank you for using our service.
Items arrived in great condition
Items arrived in great condition, questions I had were answered very quickly
8 September 2025
Reply from parcelup.com
We appreciate your feedback. Thank you for using our service!
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