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Paramount Plants Reviews 1,522

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that the plants and trees are healthy, well-cared for, and often exceed expectations in size and shape. The delivery service is frequently highlighted as prompt and efficient, with many appreciating the helpful and professional drivers who often go above and beyond. The staff are also commended for their knowledgeable and friendly service, providing valuable advice and support. However, some customers experienced issues with delivery, including delays, missed items, or incorrect plants being sent. A few reviewers also mentioned concerns about the high delivery charges, finding them disproportionate to the size of the order. There were also isolated instances of plants arriving damaged or not being the correct variety.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Consumers generally express satisfaction with the quality of plants and trees, often describing them as... See more

Delivery service

Clients share positive opinions on delivery service, often praising the quick delivery times and the... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and excellent customer... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and knowledgeable... See more

Based on these reviews

Rated 5 out of 5 stars

All went according to the time frame set and well delivered by a helpful courier who was happy to drop the trio of small trees precisely where I wanted them, making planting very easy for me. The tree... See more

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Rated 5 out of 5 stars

Great experience - had visited and bought plants in the past when we were visiting nearby. This time we ordered from their website. The original plant sent did not meet our high expectations but Param... See more

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Rated 5 out of 5 stars

Returning customers we visited over the weekend and found a great selection of new trees and shrubs we purchased a Holly Tree, Cherry Tree and over a dozen plants. We always ask Kevin to guides us thr... See more

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Rated 5 out of 5 stars

Paramount Plants are one of the few suppliers giving really thorough information about their plants' growing habits, preferences and soecific features. They are also really accurate with the statement... See more

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Rated 5 out of 5 stars

Helpful staff, our original choice was not available but a close substitute was offered at a reasonable price. Delivery prompt and 12 months later both of our spiral yew trees are doing well. Plants... See more

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Rated 5 out of 5 stars

I recently ordered several yew trees online and I’m delighted with the whole experience. The team was extremely helpful on the phone, patiently answering all my questions and giving me confidence in m... See more

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Rated 5 out of 5 stars

I was given helpful information on the arrival of my plants. They are strong healthy specimens and I’m very pleased with them. I like how I was given follow up information about how to maintain and lo... See more

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Rated 5 out of 5 stars

Great communication and happy to offer advice when choosing plants. Delivery was smooth (aside from some missed items which were rapidly corrected and sent out), and I was really pleased with the qu... See more

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Rated 5 out of 5 stars

Great company, trees are always in excellent condition. Great planting advise and aftercare too (3rd time I’ve used paramount) and delivery service is also excellent. Kept up to date with times an... See more

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Rated 5 out of 5 stars

I highly recommend Paramount Plants. The plants are excellent quality and clearly very well cared for. Kevin was absolutely brilliant throughout the process and genuinely went the extra mile to make s... See more

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Rated 5 out of 5 stars

The Asimina Triloba tree arrived in excellent condition and was very well protected in its cardboard travel box. The tree has an extensive root system with no signs of disease. The tree has been pl... See more

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Rated 5 out of 5 stars

Brilliant service all round from paramount plants for my 22 x pleached trees. Special mention to Charlie (sales) Conor (despatch) & Raffaele (Driver) all 3 provided excellent service. On this... See more

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Rated 5 out of 5 stars

I purchased six Bamboos in variety from Paramount Plants. The plants themselves were absolutely first class. I've been planting professionally for more than forty years, and I can say that these are t... See more

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Rated 5 out of 5 stars

I have bought numerous acers from Paramount plants, the quality and pricing is outstanding. The sales team offered advice on the best deals and suggested alternatives that I am really happy with. The... See more

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Rated 5 out of 5 stars

After quite a lot of research, we decided to purchase Pleached Cherry Laurel trees to form a privacy screen to our rear garden. We eventually purchased twelve of these from Paramount Plants at a very... See more

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Rated 5 out of 5 stars

Helpful advice on order and plant maintenance. Paramount kept in touch following the order to keep me informed of delivery. Very good. There is always a worry that the trees you view are not like th... See more

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Rated 5 out of 5 stars

Had a few problems with my tree and customer service originally. After speaking to Peter directly he has gone above and beyond to rectify our issues. I wasn’t aware we was getting a replacement tree t... See more

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Rated 5 out of 5 stars

When dealing with buying plants online I find it essential to be able to speak to a human being in the event of problems. I ordered the wrong size plants and on delivery realised. This company not on... See more

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Rated 5 out of 5 stars

As per my previous review, a brilliant company to deal with. I just wish I lived closer rather than over in Gloucestershire. However, all five Pleached Portuguese Laurels are now in the ground... See more

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Rated 5 out of 5 stars

Collected the Inaba Shidare from Paramount plants and gardens nursery after placing the order online. The quality and shape of the plant was really impressive, and even better than the example sh... See more

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Rated 5 out of 5 stars

I've had no luck with Cornus Floridas so I'm growing one in a container. The one from Paramount Plants, delivered in good time, is a nice little shape and - at the time of writing - still has its attr... See more

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Rated 1 out of 5 stars

Horrified with the lack of communication. We were told our delivery would be within 5 weeks, there is no communication and we are well passed the delivery date. We’ve spent a significant amount on... See more

Rated 5 out of 5 stars

Very helpful staff online. Questions answered quickly and clearly. Beautiful plants and shrubs. Delivery was updated regularly and appeared at my door so very quickly with a Hapoy delivery driver.... See more

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Rated 5 out of 5 stars

Not the cheapest company but very helpful staff and good customer service. I ordered several mature shrubs: 1x 2.5m Viburnum Tinus 'Eve Price' and 2x large Syringa. Happy with how the shrubs arrived a... See more

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Rated 2 out of 5 stars

Pretty dreadful experience and now I have just had a dead tree delivered due to their awful delivery service. Wish I could post a picture of what got delivered. Initial experience was good, asked f... See more

Rated 5 out of 5 stars

Paramount Plants Are Fantastic, They have such a fabulous choice of trees for you to compliment your garden and enjoy for years to come. I am absolutely blown away with my Pom Pom Trees, they are ever... See more

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Rated 5 out of 5 stars

We had a great experience with Paramount Plants...for the second time. Advice on their web site and with answering questions before ordering was excellent. The process of ordering was really easy... See more

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Rated 5 out of 5 stars

Always provide very good plants. However, with the extortionate delivery charges i will not use them again. Unless you are a landscaper and the customer is footing the bill, it's worth searching... See more

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Rated 5 out of 5 stars

We bought our Xmas tree from Paramount - the first time we've bought from them but what struck us was the quality of their trees compared to other vendors. We really appreciated the free, same-day del... See more

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Rated 5 out of 5 stars

I found the Paramount Plants website easy to navigate and it was a straightforward process to order the plants I wanted. This was my second order from your company, this time for my daughter's garden... See more

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Rated 5 out of 5 stars

Great service and wonderful manager - Kevin who allowed my kids to pick and eat grapes fresh off his grapevines while we were buying our plants. Beautiful centre and very welcoming.

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Rated 5 out of 5 stars

Customer service were great. The quality of the plants were excellent and these are my third purchase from them. The only issue I had was the delivery company delivering the two plants on two separate... See more

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Rated 5 out of 5 stars

I highly recommend the plants and service of Paramount Nursery. I ordered a significant number of trees and plants for an Arbitorum and the Sales team were extremely helpful in the pre-order stage.... See more

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Rated 5 out of 5 stars

Such a wonderful company. The staff are always so helpful. Paramount have an enormous choice of plants which, are all beautiful. I would not hesitate to recommend Paramount Plants.

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Rated 5 out of 5 stars

The delivery driver was absolutely fantastic. A real star. They delivered the trees in a very helpful way, super friendly and professional and gave me a huge amount of advice on how best to plant the... See more

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Rated 5 out of 5 stars

My second order from paramount plants, they provide bulk purchases at a good price with lots of advice and support for ensuring your plants will thrive once planted. They also keep in touch with the... See more

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Rated 5 out of 5 stars

Great affordable place with good customer care and support. Explained well what I need to buy with option of adding things to main order later. Also send pictures of the trees I ordered so there was... See more

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Rated 5 out of 5 stars

This business did everything very well including plant aftercare, the plants were really good, much better than the garden centres, I will make any further plant purchases from here

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Rated 5 out of 5 stars

Very pleased with my Chusan Palm. Exactly as described on website, perfect size. Have managed to repot into a large tree tub and placed it where I wanted and looks great. Delivery was well managed... See more

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Rated 5 out of 5 stars

I am so pleased with my purchase and overall experience using Paramount Plants. They were so helpful when I called up for advice, it was so easy to make the purchase on their website and I'm so happy... See more

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Rated 5 out of 5 stars

Very happy with my purchase I got a beautiful tree and it's very healthy It took a bit until dispatch but overall communication was good

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Rated 1 out of 5 stars

We ordered on the basis plants were in stock only when payment made did we find out plants weren't actually in stock waiting times over 2 months. We had to chase up for any answers always being told o... See more

Rated 5 out of 5 stars

Great trees delivered, one point down for delivering the trees I have got a big drive and the trees were put right next to the pavement where if somebody was actually interested in taking it, that... See more

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Rated 4 out of 5 stars

The purchase was a Birthday present for a friend and I ordered it roughly a month before their birthday and it only just arrived in time. However, the packaging was excellent and the plant was larger... See more

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Rated 5 out of 5 stars

Amazing company. Beautiful plants. Really happy with my gorgeous camellias. Recommend a trip to the site in Crews Hill. Manager Kevin really took care of us.

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Rated 3 out of 5 stars

Sales team, especially Tim, excellent. Stocking and plant care team excellent. Delivery team terrible. They do not listen to requests or agreements on delivery dates. Happened multiple times. Woul... See more

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Rated 5 out of 5 stars

I have ordered 2 of the Topiary potted plants to frame my front door- both came in an immaculate condition and lovely matched as requested- thank you so much! It means a lot!!!

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Rated 2 out of 5 stars

Had to push each step of the way, plants arrived weeks late because nobody followed up. It seems that after my order was placed people never coordinated internally. So I had to call, first to ge... See more

Rated 5 out of 5 stars

Visited pararmount over the weekend. Such a superb selection of shrub. Definitely will be back in the spring and a big thankyou to Kevin and the team. 5 star service !!

Company replied

Rated 1 out of 5 stars

Ordered one tree ( which I knew was the last in stock) after 17 days I emailed to ask when delivery would be, told it would be another week but 3 days later told the batch they had wasn’t up to stand... See more

Rated 5 out of 5 stars

This is my 2nd garden I've used paramount plants for, and once again, can't fault the quality and value of their trees and plants, great customer service, and after care,

Company replied

Rated 4 out of 5 stars

The delivery took a while, but we were outside of their usual radius. Great value and surprised at the maturity of the trees we got - pleached trees and none of the branches were feeble small wirey... See more

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Rated 3 out of 5 stars

Was initially promised by sales team a delivery for December week before Christmas but was delayed till mid-Jan by about 4 weeks. Was also quite difficult to get hold of the ‘delivery team’ as they ex... See more

Company replied


Company details

  1. Garden Center
  2. Garden
  3. Mulch Supplier
  4. Plant Display Store
  5. Plant Nursery

About Paramount Plants

Written by the company

With over 25 years of experience, Paramount Plants and Gardens has established itself as one of the UK’s leading online suppliers of mature trees and shrubs. Our expertise spans pleached trees, hedging and privacy screening, grasses, hardy palms, Japanese cloud trees, Camellias, Magnolias and Rhododendrons, topiary, mature olive trees, fruit trees, Japanese acers, tree ferns, bamboo and conifers.
We offer an extensive selection that includes many rare and unusual varieties, with a strong focus on sourcing, selling and delivering mature plants, shrubs, hedging and trees across the UK.

Our carefully curated range is designed to meet the needs of both private gardens and larger landscape projects, offering immediate impact through mature, ready-to-plant specimens.

Quality and reliability are central to our approach, ensuring every plant is selected and handled with care. Exceptional customer service underpins everything we do, from initial enquiry through to delivery. Put simply, we supply the structural planting for your garden or landscape, delivered directly to your door and ready to plant.

Quality Mature Trees & Shrubs at Sensible Prices

Written by the company

Vast Range of Plants Available To Buy Online With UK Nationwide Delivery
With more than 25 years experience, Paramount Plants & Gardens is an established plant centre and online nursery specialising in mature specimen trees and shrubs. Our knowledgeable sales team has in-depth understanding of the plants we supply and is able to offer expert guidance on selecting the most suitable options for your garden requirements.

Our Plant Heath Guarantee

Premium quality well established mature plants

At Paramount Plants & Gardens, we pride ourselves on supplying premium-quality, well-established mature plants. When cared for correctly, our plants have an exceptional survival rate, and our customers consistently praise the quality, size, and condition of every specimen we deliver nationwide. Our loyal Customers are always delighted at the quality of service and our plants. Some of our customers have been kind enough to provide us with recommendations and some fantastic feedback. All plants are inspected and guaranteed healthy at the time they leave Paramount Plants. We ask customers to check their order on delivery or collection and inform us immediately of any concerns so we can resolve them on the spot. Once accepted, we cannot be held responsible for plant loss or failure due to planting methods, unsuitable soil, weather conditions, or any other factors beyond our control. Buyers should ensure they have taken appropriate advice before purchasing. We also cannot accept liability for any neighbour or boundary disputes, planning restrictions, or legal issues relating to the placement or growth of trees, hedges, or shrubs.

Contact info

April Offer Up To 70% Off Sale Plants

40% Off Selected Trees & Shrubs - 35% Off All Plants Online

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 11% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Plants arrived on time in good…

Plants arrived on time in good condition
All good

17 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

I recently ordered several yew trees…

I recently ordered several yew trees online and I’m delighted with the whole experience. The team was extremely helpful on the phone, patiently answering all my questions and giving me confidence in my purchase. Delivery was very quick, and the trees arrived in great condition. They appear healthy and well cared for, although it’s still early days. Overall, I’m very pleased with the quality and service and I am excited to see them grow.

10 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 3 out of 5 stars

Healthy but not very full for the price

Whilst delivered on Time and a healthy specimen the plant was tall but not very bushy so will take a lot of time to fill out which is disappointing as we paid for a larger one to fill a gap rather than necessarily get height.

10 March 2026
Rated 5 out of 5 stars
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 4 out of 5 stars

Nearly there - but

All good. Delivered on time. Plants in good condition and as viewed on site. However, The Photinia plants are covered in black spot which I’m currently treating. Having spent nearly £3k on these plants - I wasn’t really expecting that as at a nursery plants with black spot get reduced. These were new borders for planting and ground prepped.

18 February 2026
Rated 5 out of 5 stars

Ordering was straight forward.

Ordering was straight forward.
Delivery was explained.
Packaging was robust.
Details of planting and care afterwards were very useful.

2 March 2026
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Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Arbutus tree. Very well packaged with live plant

Very well packaged with live plant, this way up printed on the packaging. My strawberry tree arrived without any issues, nice and bushy as described. Thanks.

3 March 2026
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Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Very pleased with my Chusan Palm

Very pleased with my Chusan Palm. Exactly as described on website, perfect size. Have managed to repot into a large tree tub and placed it where I wanted and looks great.
Delivery was well managed and on time.
Would definitely use again.

16 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Very helpful staff online

Very helpful staff online. Questions answered quickly and clearly. Beautiful plants and shrubs. Delivery was updated regularly and appeared at my door so very quickly with a Hapoy delivery driver.

I would recommend Paramount.

25 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 4 out of 5 stars

Lovely trees

Lovely trees - much taller than expected. Looking beautiful!

One tree had a little damage but was replaced after submission of a few photos.

Reason for only 4 stars? Delivery price very high!

19 January 2026
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Reply from Paramount Plants

Good morning ,
We are very pleased you're happy with your order, we look forward to being of service again in the future.
Thank you for your valued feedback
Kind regards
Peter

Rated 5 out of 5 stars

Excellent service and plants / trees

Excellent service and plants / trees

25 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great Plants packed well

All the plants arrived in good condition and are all planted out looking forward to a lovely hedge.

25 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Lovely healthy plant

Lovely healthy plant, delivered undamaged

17 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Not the cheapest company but very…

Not the cheapest company but very helpful staff and good customer service. I ordered several mature shrubs: 1x 2.5m Viburnum Tinus 'Eve Price' and 2x large Syringa. Happy with how the shrubs arrived and how they look. The Viburnum is marked as simply 'Viburnum Tinus' with no mention of 'Eve Price' on the label but I'm happy with the shrub so didn't bother to question it. One of the Syringa branches had broken off but it still looks healthy and full so again I didn't raise it as these things can happen in transit. Shrubs are already in position and the Viburnum intparticular is being enjoyed by the birds (we ripped out a large rhododendron to replace it with the more wildlife friendly viburnum). More importantly the wife loves them as she wasn't best pleased initially when I told her how much I'd spent on them! 😅

1 February 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Excellent service amazing product thank…

Excellent service amazing product thank you so much

1 February 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great communication, quality plants.

Great communication and happy to offer advice when choosing plants. Delivery was smooth (aside from some missed items which were rapidly corrected and sent out), and I was really pleased with the quality of the trees themselves. Nice to have follow up emails with watering advice etc, too.

12 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Excellent company

Lovely quality Acer and when there was a query over the postage, the customer service team dealt with it superbly.

18 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

My plants arrived in great condition

My plants arrived in great condition, and in a timely manner

18 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

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