Parachute Law Solicitors Reviews 

721
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and incredibly quick to respond during urgent legal matters. People consistently note that the online system and overall processes are remarkably smooth, efficient, and very easy to navigate from start to finish. Some reviewers were not happy with unexpected delays, specifically mentioning instances of wasted time, slow progress, and having to repeatedly chase up important documents. A few individuals felt let down by these frustrating setbacks, noting that communication and customer support could have been handled much better throughout their entire transactions.

What people talk about most

Service

People report positive experiences with service, highlighting the trustworthy and committed nature of the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, friendly, and... See more

Response time

Clients share positive opinions on response_time, highlighting consistently rapid communication and fast... See more

Customer service

Users describe positive interactions with customer_service, noting great communication and helpful support... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Had such a nightmare of a time finding somewhere I could get a Form LL compliance certificate completed for our re-mortgage until I came across Parachute Law. From the very first... See more

Company replied

Rated 5 out of 5 stars

Parachute law have been really professional throughout. Everything was fast and efficient. We were on a tight timescale and they were able to move things around to accomodate us. Highly recommend an... See more

Company replied

Rated 5 out of 5 stars

Excellent service, I have used Parachute Law twice now over the years for Land Registry ID services overseas. A smooth process and the document came via email which the Land Registry accepts. I would... See more

Company replied

Rated 5 out of 5 stars

The Parachute Law team were very responsive throughout what was quite a drawn out process. Great industry knowledge and a very approachable style. Their plain speaking was very welcome, and ther... See more

Company replied


Company details

  1. Lawyer
  2. General Practice Attorney

Written by the company

A new breed of solicitors, Parachute Law bypasses the stuffiness of traditional law firms and gets straight to the heart of your legal conundrum. Transparent, pre-agreed charges for practical, no-nonsense legal advice affordable for small to medium businesses and individuals alike. Parachute Law is at the forefront of the "uberisation" of legal services, forging a new path toward accessible legal support. Parachute Law Limited trading as Parachute Law is a limited company registered in England with registered number 10437783. Parachute Law is authorised and regulated by the Solicitors Regulation Authority no 646947.


Contact info

4.9

Excellent

TrustScore 5 out of 5

721 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(721)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth

Smooth, professional service from start to finish.

Would highly recommend this online solicitor and their services.

21 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Beverley,

Thank you for your kind words! We’re delighted you found our service smooth and professional, and we really appreciate your recommendation.

We look forward to working with you in the future.

Parachute Law

Rated 5 out of 5 stars

Very Helpful

They were very quick to respond an were very polite an the whole thing was easy from start to finish. Lucy who I spoke to was very f4iendly an answered the questions I had in words you could understand .

22 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Julie,

Thank you for your kind review! We're so glad Lucy was able to make the process clear and easy for you. We’re always here to help whenever you need us again.

Parachute Law

Rated 5 out of 5 stars

Incredibly helpful

Incredibly helpful. Fast friendly service.

20 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Sarah,

Thank you for your lovely feedback! We’re so pleased you found our service fast, friendly, and helpful.

Parachute Law

Rated 5 out of 5 stars

Very quick response booked a next day…

Very quick response booked a next day online appointment that was straight forward. Excellent service.

15 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Kirsty,

Thank you for your review! We’re so pleased we could offer you a quick and straightforward appointment. Delighted you found the service excellent!

Parachute Law

Rated 5 out of 5 stars

thank you Parachute Law

Incredibly patient and helpful in supporting/guiding us through a complex process. I would particularly like to thank Shai Restauro whose calm and persistent efforts got us through.

12 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi James,

Thank you for your kind words!

We’re delighted to hear you felt supported through the process. We’ll be sure to pass your thanks on to Shai — her patience and dedication truly shine in situations like these. It’s wonderful to know her efforts helped make a complex process easier for you.

Parachute Law

Rated 5 out of 5 stars

Great Legal advice at reasonable prices

I worked with Parachute Law to get Independent Legal Advice and a Deed of Trust to support me with a JBSP mortgage.

Lucy was extremely informative when giving advice during my ILA meeting. Nel was super helpful and quick with drafting the Deed of Trust.

I'd definitely recommend Parachute Law and/or use Parachute again for future legal advice. They are really knowledgable, take their time to explain things to you, and have reasonable prices.

4 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Rasheeda,

Thank you for your wonderful review! We’re so pleased Lucy and Nel could support you with your ILA and Deed of Trust. Our team always aims to provide clear, thorough advice and make the process as smooth as possible, so it’s great to hear you felt well-informed and supported.

We truly appreciate your recommendation and look forward to helping you again in the future.

Parachute Law

Rated 3 out of 5 stars

Disappointing

edit: after the review, they have done the work correctly. Thanks.

I paid Parachute Law Solicitors for their services and submitted all the required documents on April 4th. They acknowledged receipt and said they would follow up with the next steps. It’s now August 6th — four months later — and I have not received a single update or response, despite multiple attempts to contact them.

This level of silence and inaction is completely unacceptable for a professional service. At this point, it feels like I’ve been scammed. I trusted this firm to handle a legal matter, and instead I’m left with no service, no communication, and no idea what (if anything) they’ve done with my information.

I strongly advise others to be cautious before using this firm. Based on my experience, I would not recommend them to anyone.

6 August 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Dear Nico,

Thank you for your feedback. We're very sorry to hear that you feel this way. This is not the experience we aim to deliver, and we take your concerns extremely seriously.

We pride ourselves on providing high-quality, transparent legal services, and it is always disappointing to hear when a client feels let down. We are now urgently reviewing your matter internally to understand what has happened and will be reaching out to you directly to discuss and resolve this as a priority.

Please rest assured that we are committed to putting things right and ensuring you receive the professional support you were expecting when you instructed us.

We will be in touch with you this morning.

We thank you for your patience and the opportunity to resolve this with you.

Warm regards,
Parachute Law Solicitors

19 August 2025:

Dear Nico,

We have thoroughly looked into your case.
We have no record of any calls from yourself from the number provided.

We have emailed you, if you can please call us on 0207 183 4547.
Our solicitor is waiting to hear from you to get you booked in as soon as possible.

Warm regards,
Parachute Law

26 August 2025:

Hi Nico,

We're pleased to have gotten in touch with you regarding your meeting and secured your booking with the solicitor for this week.

Kind Regards
Parachute Law

28 August 2025:

Hi Nico,

I'm pleased that we were able to progress your matter and efficiently proceed with the meeting with the solicitor yesterday.

I understand the service will be concluded in due course.

Kind Regards
Parachute Law

9 September 2025

Hi Nico,

I am very pleased to see that we have managed to complete your service within a couple of days, sending the signed documents to you on 2 September.

I can also see that the originals have been posted to the appropriate address for you this week.

Kind Regards
Parachute Law

Rated 5 out of 5 stars

I had a great experience with Parachute…

I had a great experience with Parachute Solicitors. They reviewed the legal pack for a property auction very quickly and efficiently. The turnaround time was impressive, and their fees were very reasonable compared to others I contacted. I’m really happy with the level of service I received—professional, prompt, and clear communication throughout. I’d happily use them again and recommend them to others needing similar support.

21 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Gita,

Thank you for your kind words! We're so pleased to hear you had a positive experience with our auction pack review service. Fast, professional, and clear communication is what we aim for, and it's great to know we delivered. We look forward to assisting you again in the future!

Parachute Law

Rated 5 out of 5 stars

Nel was excellent and took the time to…

Nel was excellent and took the time to answer all our questions, amendments and queries for the deed of trust. I highly recommend.

28 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Richard,

Thank you for the lovely feedback! We're glad Nel could guide you through everything and ensure all your questions were answered. Your recommendation means a lot to us!

Parachute Law

Rated 5 out of 5 stars

ILA for a JBSP mortgage and Deed of Trust

5 stars. I needed Independant Legal Advice as part of my mortgage application with Barclays (JBSP) and a Deed of Trust. This firm are really efficient, helpful and very friendly. Alot of the initial communication is online (uploading proof of ID and address etc) but when you do speak to them they are really great and can't do enough for you.

21 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Sarah,

Thank you so much for the 5-star review! We're delighted to hear you found the process smooth and our team helpful and friendly. We're always here if you need anything in the future!

Parachute Law

Rated 5 out of 5 stars

Highly recommended Parachute Law Solicitors

I found Parachute Law Solicitors by accident. My situation was difficult because everything had to be handled remotely, and not every law company agrees to such terms. From the first email to the office and the conversation with the consultant ( amazing woman), no one promised anything; they simply explained how everything would work after consulting with the solicitor. Complete professionalism, wonderful people, and excellent, quick assistance after agreeing on all the details. Meeting with the solicitor online, of course, again, complete professionalism. Some might think the service is quite expensive... but believe me, it's not!. Every penny is worth the effort to quickly resolve what other companies couldn't. I'm very grateful for the help and highly recommend Parachute Law Solicitors to everyone.

14 July 2025
Unprompted review
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Reply from Parachute Law Solicitors

Hi Dorota,

Thank you so much for your heartfelt review. We’re really glad we could support you through a remote process and that our team made things clear and straightforward from the start. Your kind words about our professionalism and transparency mean a lot. We’re grateful for your recommendation!

Parachute Law

Rated 5 out of 5 stars

Parachute Law were excellent to deal…

Parachute Law were excellent to deal with, clear and quick communication from start to finish, extremely helpful. I can’t recommend them highly enough

16 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Andrew,

Thank you so much for your kind words! We're really pleased to hear you found our communication clear and helpful throughout. We truly appreciate your recommendation!

Parachute Law

Rated 5 out of 5 stars

Had a pleasant service and consultation…

Had a pleasant service and consultation even though didn’t proceed to use their designated service. At the end, the refund process was also quite fast and would definitely reach out again to the team for future businesess.

9 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Fifi,

Thank you for your feedback! We're glad you had a pleasant experience with us, even if you didn't proceed this time. We appreciate your kind words and look forward to assisting you in the future.

Parachute Law

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , use of ease was very high, would recommend them to anybody

8 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Aj,

Thank you for your kind words! We're delighted to hear you found the process easy and our customer service excellent. We truly appreciate the recommendation!

Parachute Law

Rated 5 out of 5 stars

Certified ID

I used Parachute law for the certification of ID. I was kept up to date with the process and any questions I had were responded to quickly. Cannot recommend enough.

8 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Amy,

Thank you for your kind review! We're glad we could provide a smooth and responsive service for your ID certification. We really appreciate the recommendation!

Parachute Law

Rated 5 out of 5 stars

Helpful, Professional, and Efficient

Really helpful, professional, and efficient firm. We were very happy with the service we received. The process was very efficient and well organized, and we felt able to ask for the advice and assistance we needed. Many thanks!

4 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Vanessa,

Thank you for the wonderful feedback! We're so pleased you felt supported throughout the process and that our team could provide the help you needed. We're always here if you need us again!

Parachute Law

Rated 5 out of 5 stars

Very efficient

Very efficient, quick and friendly process. Would recommend Parachute Law

4 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Jasmine,

Thank you for your kind words! We're happy that you're satisfied with our service.

Looking forward to working with you again.

Parachute Law

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Easy to use via zoom and very professional. Made us feel at ease through what's been a tough time.
Very quick to get the certificate out to us and the other company. Would definitely use again

3 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Lynette,

Thank you for your kind words! We're so glad we could make things a bit easier for you during a tough time. It's great to hear the process was smooth and reassuring. We truly appreciate the recommendation!

Parachute Law

Rated 5 out of 5 stars

Deed of Trust

We got a deed of trust through Parachute Law and the process was quick and easy. Nel was very useful in answering the questions we had and we received the deed within a few days.

3 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Bethany,

Thank you for the great review! We're so pleased Nel was able to support you and that the process for your deed of trust was smooth and efficient. Always here if you need us again!

Parachute Law








Rated 5 out of 5 stars

Pain free and straight forward…

Pain free and straight forward experience. Just what I needed as I couldn’t book a meeting with a local solicitor in person anywhere!
Nella was great and really put me at ease.

3 July 2025
Unprompted review
Parachute Law Solicitors logo

Reply from Parachute Law Solicitors

Hi Rob,

Thank you for your kind words! We're so glad Nella was able to make the process smooth and reassuring for you. Delighted we could help when others couldn’t!

Parachute Law

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