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Paperchase Reviews 17,711

•
TrustScore 4 out of 5

3.9

Greeting Card Shop
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Rated 5 out of 5 stars

Speedy, efficient delivery, beautifully packed, quality items, which are excellent value for money. Paperchase stationery and gifts have always been unique and exceptional, from your little gem on P... See more

Rated 4 out of 5 stars

They have really great high quality stuff however I recently put an online order through and haven't heard anything since. It has been 5 days since they confirmed my order and I have received nothing... See more

Rated 4 out of 5 stars

I paid for several items from the website. The confirmation came through by email and payment was taken. However, when I received my order there was an item missing which was important to me. I waite... See more

Rated 3 out of 5 stars

I want to know where my order is and I keep getting emails to ask how am I enjoying my order and how was my experience. I have been a lover of Stationery for years and a loyal fan of paperchase..so sa... See more

Company details

  1. Greeting Card Shop
  2. Gift Shop

Written by the company

Paperchase is an iconic British brand with a global presence. With all things celebration at our core, we are the (smiley) face of the positive moments in life for customers in more than 125 stores across the UK. For 50 years we have been bringing joy to the everyday through our innovative design-led cards, wrap, stationery and gifts. Our seasonal collections are brought to life using the highest-quality materials from around the world and the talents of our in-house teams in London. We have over 125 stores and concessions across the country and over 20 outlets internationally. Our award-winning website, paperchase.com, makes sure that no one has to miss out, allowing people to shop 24/7 from wherever they are.

Contact info

  • 346-348 Chiswick High Rd, W4 5TA , London, United Kingdom

  • paperchase.com

3.9

Great

TrustScore 4 out of 5

18K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Avoid the Manchester arndale store

The Manchester staff gave us the incorrect price for 5 pens. Then at the till after I paid I examined the receipt I saw the cost was approx £25 in total for 5 pens.

I requested a refund right there and then and was told by the unhelpful staff this is not possible because Paperchase is going into administration.

I have sent in a complaint and will let you know once I have an outcome.

20 February 2023
Unprompted review
Rated 5 out of 5 stars

rip paperchase

I’ve been a paperchase fan for years, since I was a young teen. I’m devastated to see the chain go. My visits to paperchase were my special treat to myself after hard therapy sessions. Always high quality products, fair prices, and fun gifts. So long, paperchase.

21 February 2023
Rated 5 out of 5 stars

I love Paperchase

I love Paperchase! Easy online ordering and a variety of products to choose from. I am hoping to see Paperchase in Tesco - my husband will go mad!

21 February 2023
Rated 5 out of 5 stars

A good selection

I like Paperchase as there is always a good selection of stationary to choose from . In particular I have always liked their small diaries which fit easily into a pocket.

20 February 2023
Rated 5 out of 5 stars

Great experience with Paperchase

Online shopping experience with paperchase was great as always while stock was limited, it was easy to find what I was interested in and the interface worked well. I've also received regular updates on the progress of my order as its been shipped. It's really unfortunate that this great store is no longer available online and its my hope that it will be re-opened soon.

17 February 2023
Rated 2 out of 5 stars

Left in letter box, resulting in cards to be bent.

My order arrived 2 days earlier than communicated so I was not home to receive.
The order/envelope was left hanging out of my letterbox (not pushed all the way through) for 24 hours which resulted in damage/bending to the cards inside.
The delivery envelope was not reinforced with card or marked 'do not bend'
Not impressed !

19 February 2023

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