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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them to be excellent value and superior to alternatives. Many people highlight the exceptional service, noting the staff's helpfulness and knowledge in assisting with product selection. The delivery service is frequently commended for its speed, efficiency, and the politeness of the drivers, who often go above and beyond to assist with placing items. However, some customers also noted issues with delivery communication, with some experiencing unexpected delivery times or a lack of clear scheduling. A few reviewers received damaged panels, and while replacements were sometimes sent quickly, some found the process frustrating. Additionally, a small number of people were dissatisfied with the company's return policy, particularly regarding color variations and return fees.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality of the... See more

Service

Reviewers consistently express satisfaction with the service provided. Customers frequently highlight the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the panels' high quality, describing... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Based on these reviews

Rated 5 out of 5 stars

We bought 8 panels and unfortunately there was a fault in the lacquer coating and it was flaking off. I telephoned Panel World on the Thursday, who sounded concerned and wanted to rectify as soon as... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Very polite gentleman helped with my enquiries. Was nice to be able to place order over the telephone. Would definitely recommend. Delivery driver on time, very polite and he... See more

Company replied

Rated 5 out of 5 stars

We can’t recommend Panel world enough! Excellent quality panels, at excellent prices, even our fitter was impressed and has vowed to use them going forward. We were let down last minute by another s... See more

Rated 5 out of 5 stars

Sound proofing panels, decorative and functional. Amazing quality compared to the ones available at the major DIY outlets. I've shopped around and found that these to be the best value for product qua... See more

Rated 5 out of 5 stars

From looking online to actually fitting my acoustic panels and LED lights I found the whole experience fantastic. No matter how many questions I bombarded them with they had the answers to put my mind... See more

Rated 5 out of 5 stars

Really happy with the quality and service from Panel World. I was really confused and indecisive on what I needed until the kind folks at Panel World guided me and helped me pick the perfect panels th... See more

Rated 5 out of 5 stars

We arranged a visit to check out the stock and were very impressed with the choice of panels available, the very competitive price and by the service we received from the friendly and knowledgeable t... See more

Rated 5 out of 5 stars

Delighted with the 5 star service from Panel World. We live in Mid Cornwall as was expecting a the full quoted 10 day delivery service, however we received the panels in a couple of days from placi... See more

Rated 5 out of 5 stars

Outstanding Quality and Exceptional Service! Panel World has been an absolute pleasure to deal with from start to finish. Their wall panels are top-quality, stylish, and affordable—fantastic value... See more

Rated 5 out of 5 stars

I’ve been looking for acoustic wall panels for awhile and was lucky enough to come upon this company by default on the Internet. I ordered seven panels. it was quick delivery, free and the delivery g... See more

Rated 1 out of 5 stars

Placed an order on 24th August for premium White gloss shower wall panels (del 2 to 10 working days) . Updated 30th to say the order was on its way but no actual delivery date advised . They did arri... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Great easy to use website and seamless transaction. Customer service was just amazing, expected delivery was exceeded and we received the panels within 4 days of ordering. I Receive... See more

Rated 5 out of 5 stars

The website was very easy to use and gave updates on when the panels would be delivered. Was delivered earlier than expected and the delivery driver also confirms when is best to deliver which is grea... See more

Rated 5 out of 5 stars

Ordering process is simple and straight forward. Goods were delivered on time and well packaged. The panels were easy to fit and look great. One point to remember as with tiling make sure the pane... See more

Company replied

Rated 5 out of 5 stars

Amazing service! I'd previously ordered 3 panels for a small job and later decided I needed more panels to complete the entire bathroom. The website showed as Out of Stock. I phoned to enquire a... See more

Rated 5 out of 5 stars

Delivered on time delivery driver was excellent put the panels into the house I would highly recommend to everyone Well done Panel World Many thanks Ian Wilderspin

Company replied

Rated 4 out of 5 stars

Easy to find, great choice, competitive pricing, staff friendly & knowledgeable. Was given a phone call 15 minutes before delivery arrived which was great. The only slight niggle is on the website, do... See more

Rated 2 out of 5 stars

Ordered panels from this company.. arrived very quickly.. unfortunately 2 of the 4 panels arrived with deep scratches so were unusable. Sent email with photos explaining I couldn’t use elsewhere eithe... See more

Company replied

Rated 5 out of 5 stars

I phoned on a tuesday and asked if it was possible to deliver panels by the weekend, I was apologetically informed he didnt think it was possible. I ordered the panels anyways. They were deliver... See more

Company replied

Rated 5 out of 5 stars

Very helpful and knowledgeable staff in store who worked with us to decide on our panels. Very helpful person who delivered the panels and put the where we asked. Would recommend Panel world

Rated 5 out of 5 stars

First of all what an experience buying from Panel World. The first step that you take in to the end process of them delivering to your door step. staff so kind and so helpful also the delivery was so... See more

Rated 5 out of 5 stars

Absolutely fantastic service! Super helpful over the phone and went above and beyond to deliver early at no extra cost. The delivery driver was thoughtful and really helpful, even after a 4-hour jour... See more

Rated 5 out of 5 stars

My experience with Panel World was excellent! From placing the order to delivery it was straight forward I was really impressed with the service. I received my order on time & the driver even called a... See more

Rated 5 out of 5 stars

Went back for more panels and as usual all the lads that work there are really helpful and informative. We had delivery which was reasonably priced. I was kept up to date on the day of delivery and... See more

Rated 5 out of 5 stars

Today I received the panels and I am very surprised that they arrived because I was afraid that I would not receive them again but I received them 😍and I am super excited about the product and the co... See more

Rated 5 out of 5 stars

Been looking for panels for the bathroom and come across this company! Service was outstanding! Ordered on Friday and delivered on Wednesday! Tracking made it easier aswell! Thank you guys! Definitely... See more

Company replied

Rated 5 out of 5 stars

Excellent Service and Great Quality - Ordering online was really easy, and the delivery was super quick. I was especially impressed with the driver — he was professional, friendly, and went above an... See more

Rated 5 out of 5 stars

I was surprised at how quickly the panels were delivered, despite the expectation being 5 to 7 working days lead time. I haven’t installed the panels yet but may review the quality of the panels af... See more

Company replied

Rated 1 out of 5 stars

Dodgy Company. Didn’t like the colour. The company return policy means you can’t return if you don’t like the product. You charge 20% admin fee for a returned product and I also have to pay for the re... See more

Company replied

Rated 3 out of 5 stars

Panels, price and customer care really good . Dispatch was the major let down hence 3 stars can't fault product exactly as sold but their in house dispatch needs a little hand as was not sent between... See more

Rated 1 out of 5 stars

Not good at all , 2 panels arrived damaged , said they would send 2 new panels out but would take the damaged ones away which meant they would be different batch numbers , plumber said he would try an... See more

Company replied

Rated 1 out of 5 stars

Unfortunately it’s the only way to respond to Panel World via Trustpilot as the email response I received is completely different from the published response on here. I was told that ‘variations’ in t... See more

Rated 5 out of 5 stars

Great service and delivery was a day earlier and on time. They kept me informed all the way. Driver Sam was very polite and helpful. Panels look lovely now fitted would use this company again.

Company replied

Rated 5 out of 5 stars

Been twice now. Always friendly helpful staff and speedy delivery. Wide range of panels at a good price. Would definitely recommend

Rated 5 out of 5 stars

I’m really happy with their service,the materials is great quality (bathroom cladding panel) and thanks to Adreez for quick delivery of my items I will definitely use them again. Highly recommend

Company replied

Rated 5 out of 5 stars

Great fast service, Husnain our delivery driver was very helpful he called before delivery , very friendly and knowledgeable too . Thank you

Rated 5 out of 5 stars

Quick delivery from order. The guys at the shop was very welcoming and helpful. I would definitely recommend this place to shop. I will definitely be shopping here again.

Rated 5 out of 5 stars

Excellent quality shower boards , quick and easy process to order . Friendly staff with a great selection in the warehouse . Very pleased with them in my bathroom ☺️

Rated 1 out of 5 stars

My delivery never turned up , they sent me a picture of goods outside and said driver tried to call me and that the delivery was left in safe place as agreed with me . This is a lie . I was in all day... See more

Company replied

Rated 5 out of 5 stars

Fantastic service This is my second lot of panels can’t fault the service and the panels and edgings are lovely Really helpful in choosing colours too

Rated 5 out of 5 stars

All I can say is wow .received these panels in just 4 days my husband phoned to double check sizes etc .he was well impressed with conversation .

Company replied

Rated 5 out of 5 stars

Fantastic!!! Really impressed by the quality of the service and products. Quick delivery, quick installation and now my bathroom looks spot on. Highly recommended!!!

Rated 5 out of 5 stars

Brilliant company, whenever I have ordered from them the quality has been 10/10, and order has always been on time. Would recommend to everyone.

Rated 5 out of 5 stars

Amazing customer service, the products I purchased are elegantly beautiful and it was all delivered with such care and politeness. I would absolutely recommend Panel World to everyone and will be more... See more

Rated 1 out of 5 stars

Took 3 weeks to arrive and postage £25 for 4 strips of plastic was extortionate. If I hadn't of chased the order up I'd still be waiting for it!

Company replied

Rated 5 out of 5 stars

A wide range of top quality products and fantastic customer service. Very good value for money and highly recommend

Rated 5 out of 5 stars

Great communication, lovely delivery drivers, fast delivery and fabulous price. Product is of good quality and as described. Thank you

Rated 5 out of 5 stars

Price is hard to beat. The delivery was great with updates from them and a phone call to book and the day before to confirm. The Guys delivering were great and they rang hours before to check all was... See more

Rated 5 out of 5 stars

Great staff, great customer service. would highly recommend this company if you are looking for the best quality panels.

Rated 1 out of 5 stars

Extremely bad experience with this company and would never buy from them again. I spent a substantial amount of money and they never refunded a penny. Stay clear!

Company replied

Rated 5 out of 5 stars

I wanted some panelling for my shower. It was good quality 👌 look nice, panel world rang me about the delivery it was on time thanks guys.

Rated 5 out of 5 stars

Quicker delivery than suggested on the site and panels are of high quality and very easy to cut if needed to fit

Rated 1 out of 5 stars

Ordered ordered three panels last week of Panel world sent me a text a Saturday between 12 and three why you didn’t all day the driver said he phoned me which you didn’t phone the company Saturday aft... See more

Rated 1 out of 5 stars

- Cheap panels that don’t join correctly - took 12 days to arrange delivery - adhesive is awful Stay well clear and use another company!

Company replied

Rated 5 out of 5 stars

Fast and efficient delivery , I haven't fitted panels yet but they seem very good quality , and value for money


Company details


Contact info

  • Unit 43 Station Street, Darlaston Central Trading Estate, WS10 8XB, Wednesbury, United Kingdom

  • panelworld.co.uk

4.5

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered ordered three panels last week…

Ordered ordered three panels last week of Panel world sent me a text a Saturday between 12 and three why you didn’t all day the driver said he phoned me which you didn’t phone the company Saturday afternoon Guy answered the phone and said he would ring the driver, but he never ever got back to me. Never turned up at all over the weekend. Emailed the company on Monday sent me a picture of the panels they were in the next to a house number 17 we live at number 17 for a different address. I really wouldn’t recommend this company that delivery service is crap. I’ll give them one star after finding out where they were we had to borrow a van to go and pick him up. I left that all over the weekend good job it didn’t rain send email to the company. I said they can’t help us no more. What a poor Show.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff, great customer service. would highly recommend this company if you are looking for the best quality panels.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

Fantastic!!! Really impressed by the quality of the service and products. Quick delivery, quick installation and now my bathroom looks spot on. Highly recommended!!!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Cannot fault these guys

Brilliant company, whenever I have ordered from them the quality has been 10/10, and order has always been on time. Would recommend to everyone.

30 September 2025
Unprompted review
Rated 2 out of 5 stars

Order not complete, and unfortunately cannot recommend

We placed an order with this company for bathroom panels, corner and end trims, adhesive and sealant. The panels, adhesive and sealant all turned up on time, and there were no issues. However, as we we bringing the order in the number of trims we ordered were incorrect, and in the wrong colour. As we started to work it out with the driver it turned out that the next delivery he had was also incorrect, and what we had made up part of their order.

We spoke with the driver who called the Director of the company, who was very polite and apologetic, however could not deliver the trims that week as they would not be in the area. We were offered a refund, but had to go out and purchase the missing parts from another company as we could not start the panelling without them. When asked if Panel World would provide some compensation for the error on their end, or at least refund the delivery fee as not everything had arrived and we were going to have to pay for fuel to go to another company to purchase these parts, we were told they could not do this. So we then had to source and purchase the missing parts at an additional cost to us due to their error, which also put us behind on starting the job.

Another point to add is that some of the cardboard on the panels had footprints on them, which when mentioned to the driver he even said that he has told the warehouse staff many times not to stand on the boards, but they still do it. Although apparently this should not damage the panels themselves.

It's a shame that I have to write this review as what we received was very good, and they seemed like genuinely nice people. However, this is overshadowed by their unwillingness to rectify a mistake that they made, and the clear lack of care within the warehouse. Everyone makes mistakes, but it's how you deal with them that makes the difference, and I'm afraid on their lack of customer service we could not recommend them, and so will not use again.

16 September 2025
Unprompted review
Panel World logo

Reply from Panel World

Hi,

Thank you for taking the time to share your experience. We’re very sorry for the issues you encountered with your order — we fully accept responsibility for the mistakes with the trims and understand the frustration it caused, especially as it impacted your project timeline.

We did try our best to resolve the situation from our side, including offering a refund and arranging for the next delivery, but unfortunately we were limited by logistics and could not deliver the missing trims immediately.

Rated 4 out of 5 stars

Great

1 order arrived within 2 days ,the other around 9- 10 day ,order complete ,very satisfied customer 😀

26 August 2025
Rated 5 out of 5 stars

Excellent Service

My experience with Panel World was excellent! From placing the order to delivery it was straight forward I was really impressed with the service. I received my order on time & the driver even called and gave a 2 hour slot. Highly recommended

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Not good at all

Not good at all , 2 panels arrived damaged , said they would send 2 new panels out but would take the damaged ones away which meant they would be different batch numbers , plumber said he would try and work with them but he shouldn’t have to really !! Still ordered 7 panels and 2 were damaged !! Wouldn’t recommend

11 September 2025
Unprompted review
Panel World logo

Reply from Panel World

Hi,

We’re very sorry to hear about the damaged panels. We did offer to replace the two damaged panels with the same batch we had in stock and arranged collection of the damaged ones, but unfortunately this solution wasn’t accepted.

We take great pride in our product quality and always aim to resolve any issues quickly and fairly. We appreciate your feedback and will continue working to ensure a smooth experience for all our customers

Rated 5 out of 5 stars

Excellent work

Excellent work , very professional & great at doing what they do , always my GoTo when it comes to panels 😊

11 September 2025
Unprompted review

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