P&P Glass Ltd Reviews 

465
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and knowledge, from initial consultations to installation. Installers are frequently highlighted for their skill, efficiency, and respectful approach, often cleaning up thoroughly and minimizing disruption. The products, including windows and doors, are consistently described as well-made, superb quality, and expertly fitted, leading to beautiful and admired results. However, some customers also noted occasional issues with initial planning or specific details, such as incorrect measurements or slight deviations from expected specifications.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, praising the excellent quality from design to... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent quality of... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First meeting with the salesmen was a good experience,all the different types of window explained well. The surveyor was excellent. He listened and then made several suggestions that we had not though... See more

Company replied

Rated 5 out of 5 stars

Choosing our front door design was so important; we wanted it to be in keeping with our Art Deco 30's house. P&P were fabulously supportive and patient whilst we came to our decision, volunteering ide... See more

Company replied

Rated 5 out of 5 stars

We had all the windows and French doors in our house fitted by P&P. From start to finish, we found their service to be very professional and of top quality, and we are very happy with the overall resu... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough of P & P glass. Very professional from start to finish, attention to detail second to none. The installation team had a first class work ethic and everything was complet... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Door Shop
  3. Glazier

About P&P Glass Ltd

Written by the company

Contact Us View Our Range

Established in 1981, P&P Glass are a conscientious, award-winning window and door installation company with a traditional specialist glazing department.

Our experienced and professional consultants offer honest advice to assist you in achieving the best results for your home or project. We offer a full glazing service and are experts in glass balustrades, splashbacks, shower screens and mirrors.

Over the last 45 years we have expanded to have 5 window and door showrooms throughout the South East; offering the widest range of material options available.


📍 Guildford - P&P Glass – Visit to view our full range of products

📍 Esher, Battersea, Teddington & Reigate - TimberWindows – Visit our exclusive Timber focused showrooms


Contact info

4.8

Excellent

TrustScore 5 out of 5

465 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(465)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All comms great

All comms great. Work completed efficency and very pleased with result. Recommend

23 December 2025
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Reply from P&P Glass Ltd

Good afternoon, thank you for taking the time to leave us a positive review, we are glad to hear you are happy with the work carried out - P&P Glass

Rated 5 out of 5 stars

1st class

The quality of the doors and the professionalism of the installers was 1st class.

5 January 2026
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Reply from P&P Glass Ltd

Good afternoon, thank you for leaving us a lovely positive review - P&P Glass

Rated 5 out of 5 stars

Beautiful and well constructed…

Beautiful and well constructed windows. Installers were courteous and very tidy. I highly recommend.

McDonald, Lonsdale Road, Dorking.

4 November 2025
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Reply from P&P Glass Ltd

Good morning - thank you for taking the time to leave us a lovely review, we will pass your feedback on to the team involved - P&P Glass

Rated 5 out of 5 stars

New Front Door

We had a new front door made and fitted and we absolutely love it!!! Terry and Adrian installed it and were brilliant. They did an excellent job and offered some really great advice too. Couldn’t be happier with the result. We get loads of comments on it too! Thanks guys.

29 October 2025
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Reply from P&P Glass Ltd

Good morning, thank you for taking the time to leave us a lovely review. We are pleased to hear you love your new door and will pass your feedback onto the team - P&P Glass

Rated 4 out of 5 stars

Very efficient

Very efficient, friendly staff, good but not exceptional attention to detail

12 December 2025
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Reply from P&P Glass Ltd

Thank you for taking the time to leave us a review and thank you for the feedback, we will pass this on to the team - P&P Glass

Rated 5 out of 5 stars

Expensive but excellent service

Expensive but excellent service. Worth the money. We’re very happy with the finished products and would recommend.

27 November 2025
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Reply from P&P Glass Ltd

Good afternoon, we are pleased to hear that you are happy with the products and thank you for taking the time to leave a review - P&P Glass

Rated 5 out of 5 stars

Great experience with P&P!

We had all the windows and French doors in our house fitted by P&P. From start to finish, we found their service to be very professional and of top quality, and we are very happy with the overall result. Gary helped us (patiently!) with advice around our choices and selection, and the fitters, Brandon and Billy, were really friendly, polite, helpful, professional and completed all the work to a very high standard. They are very knowledgeable and experienced, and came back to finish a few snags with no hesitation. We would highly recommend P&P and would work with them again without hesitation.

11 August 2025
Unprompted review
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Reply from P&P Glass Ltd

Thank you for taking the time to leave us this wonderful review! We are pleased to hear you are happy with the work and we will pass your feedback onto our team - P&P Glass

Rated 5 out of 5 stars

Great job !!

P&P did a great job with our windows installation - they kept us informed (accurately) with information & dates for both scaffold & actual windows installation; the installers were very professional & respectful of our property & the finished work is spot on - we are very happy with the windows themselves & the work to install them - thank you !!

21 October 2025
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Reply from P&P Glass Ltd

Good afternoon - thank you for taking the time to leave us this lovely review. We will pass the feedback onto the team. - P&P Glass

Rated 5 out of 5 stars

'First Class' from start to finish.

Choosing our front door design was so important; we wanted it to be in keeping with our Art Deco 30's house. P&P were fabulously supportive and patient whilst we came to our decision, volunteering ideas and compromises to come within our budget. We changed our minds a few times prior to ordering, and nothing was too much trouble. Once confirmed, the process went smoothly with regular communication and the installation was first class. Thank you to the whole team.

22 October 2025
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Reply from P&P Glass Ltd

Good afternoon - thank you for leaving us such a lovely review, we are pleased to hear you are happy with our service - P&P Glass

Rated 5 out of 5 stars

The fitters did an excellent job.6

The fitters did an excellent job. They kept disruption to a minimum. Cleared up every night including vacuuming the effected areas and kept us well informed of progress and any issues they encountered

17 October 2025
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Reply from P&P Glass Ltd

Good morning, thank you for taking the time to leave us a lovely review. We will pass the feedback onto the fitting team. - P&P Glass

Rated 3 out of 5 stars

Wooden French doors and windows

The window fitters employed for my job were excellent. I was reliant on P&P to get the specification right for my job but found that the specification was not what I was told it would be. I also found that the measuring process was lacking as my French doors are shorter in height than they should have been despite my raising this as an issue with the CEO when I received the final drawings. So in summary a little disappointed as I expected more from P&P than I felt was delivered by a premium product provider.

17 October 2025
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Reply from P&P Glass Ltd

Dear Nick,

Thank you for taking the time to leave your review. I’m delighted to hear that you were pleased with the work carried out by Adrian and Terry — they take great pride in their craftsmanship, and I’m glad their efforts were appreciated.

When I visited during your installation, I explained that the products were manufactured exactly to the specification detailed in both the quotation and the contract. I’m genuinely sorry if any aspect of this caused confusion. We always aim to ensure our clients feel completely informed throughout the process.

Regarding the French doors, we did review the dimensions together after the survey. I clarified that the height was set to match the original frame and that an installation tolerance was required to ensure a proper fit. Adrian and Terry also discussed this with you during fitting and demonstrated that increasing the height would have prevented the doors from being installed correctly.

We feel the completed installation looks fantastic, and I’m truly sorry that you feel disappointed in any way. As a team, we work extremely hard to deliver a first-class product and service, and we take your feedback seriously.

Thank you again for your comments.

Regards,
Tom Scanlan

Rated 5 out of 5 stars

Beautifully made door and door…

Beautifully made door and door surround, expertly fitted. The lock needed adjusting and now triple locks effortlessly. Great product and service, would definitely recommend.

23 July 2025
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Reply from P&P Glass Ltd

Good morning, thank you for taking the time to leave us a lovely review. We are pleased to hear you love your new door! - P&P Glass

Rated 5 out of 5 stars

French doors

I ordered new French doors and a fixed door to replace 3 bifold doors which had been leaking for some while. The old doors were removed and the new doors fitted in one day with the minimum of disruption. The work was carried out in a very professional manner with very little remedial decorating to the surround required. I am very happy with the outcome and the new doors are much admired.

30 July 2025
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Reply from P&P Glass Ltd

Good afternoon, thank you for taking the time to leave us such a lovely review. - P&P Glass

Rated 5 out of 5 stars

Reliable, efficient and good to work with!

Everyone I dealt with was most pleasant and efficient. The new doors and windows look great and I am very pleased with the result. I have since recommended P&P to one of my neighbours.

27 August 2025
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Reply from P&P Glass Ltd

Good afternoon - thank you for taking the time to leave us this lovely review. We will pass the feedback onto the team. - P&P Glass

Rated 2 out of 5 stars

Very disappointing installation

Very disappointing installation, the fitters were rude. And the wood surround for the doors took an extra week to arrive so fit not complete in one day. Doors/windows are excellent quality but sadly I won’t use them again

3 July 2025
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Reply from P&P Glass Ltd

Dear Samantha,

Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and that our fitters made you feel this way — this is certainly not the level of service we aim to provide.

As discussed on the phone, I sincerely apologise for the lack of courtesy you encountered. This does not reflect our company values or the standards we set for our team. The matter has been addressed directly with those involved to ensure it does not happen again.

I’m pleased you were happy with the quality of the doors, and I hope we may have the opportunity to restore your confidence in us in the future.

Kind regards,
Tom Scanlan
MD
P&P Glass

Rated 4 out of 5 stars

Very good overall very friendly staff

Very good overall very friendly staff , they cleaned up as well.
They had to return to put a strip of trim on the door, but that was my preference not anything they did. They had completed a lot of work previously for us and thats why we went back to them.

29 August 2025
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Reply from P&P Glass Ltd

Good morning, thank you for taking the time to leave us a positive review - P&P Glass

Rated 5 out of 5 stars

Very thoughtful

Very thoughtful, polite and professional workmen who carried out an excellent job.

25 July 2025
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Reply from P&P Glass Ltd

Thank you for taking the time to leave us a positive review - P&P Glass

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