Panda Podium Reviews 

221
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often describing them as flawless, superior, and well-made. Many people highlight the efficient delivery service, noting fast shipping, secure packaging, and reliable tracking. The customer service receives frequent commendation for being responsive, helpful, and providing expert advice both before and after purchase, ensuring a smooth and satisfactory experience for consumers. However, some customers experienced issues with product quality, reporting receiving defective or damaged items and a lack of aftersales support for these problems. A few other people also felt that delivery times could be slow, with some waiting several weeks or months for their orders to arrive.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many highlighting the excellent... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and efficient shipping... See more

Order

Reviewers mention positive feedback about the ordering process, often highlighting its ease and efficiency,... See more

Quality

People report positive experiences with quality, with many reviewers recommending the products for their high... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting great, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made numerous purchases from the guys at Panda Podium. Oustanding service and kit. CRW wheels, AVRO handlebars (2), hubs etc. All been absolutely flawless. Despatched and delivered to the UK without... See more

Company replied

Rated 5 out of 5 stars

Simply put, this shop is superior to any local bicycle store. It is worth noting that they provide expert advice not only before the purchase, but also afterward. If other retailers want to learn how... See more

Company replied

Rated 5 out of 5 stars

Hi, I ordered a pair of OVERFAST Ultralight Thru Axles for a 3T Strada Team, not a standard order for a 2021 frame. After excellent communication with a product specialist, I received the correct... See more

Rated 5 out of 5 stars

I ordered a Quick Pro ER:one when it was released. After a last-minute change of mind, I decided to size up, the returns process was really easy and Tom from the customer care team handled everyth... See more


Company details

  1. Bike Accessories Store

Written by the company

Your one-stop shop for Asian bike parts. A hand-curated collection of the best value bike parts delivered direct to your door. Frames, wheelsets, groupsets and other carbon fibre components and accessories in stock and ready to ship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(221)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Small parts and frames delivered to…

Small parts and frames delivered to Europe

I purchased an OVERFAST Light Carbon crankset in December 2025 and a Permanent C10 bottle cage with a Panda water bottle set in January. Unfortunately, I can't say exactly how long the delivery to the EU took, but I didn't find it too long – perhaps three weeks, which met my expectations. The products are excellent, and the communication is first-class. In February, I ordered a Quick Pro AR:One Carbon road bike frame and can't wait to unpack and build it up. Overall, a very reliable and trustworthy company with friendly and helpful staff.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had ordered the previous year’s model, by mistake and Tom corrected my mistake in no time. Also queries about frame size was answered promptly. I ordered a wheelset and frame Evolve Cima. The labelling on the boxes saved me a lot of money on import duties. That was unexpected and really appreciated. I love the new bike. Feels like cheating. So responsive and light. Can’t wait to place an other order this time for a gravel bike.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Great range of the latest goodies

Great range of the latest goodies. Purchased a set of farsports which are great wheels, but the rest of the purchasing process was handled perfectly by Panda Podium. Got great advice prior to purchase and shipping packaging and associated timelines were about as quick as you could ever hope for. Would happily use again.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

bought once, returning for more

I bought the overfast aero cranks and am back looking at buying the quickpro ER:one through panda podium, it's been a great experience both times and panda podium are always willing to help with as much info as possible leading in to a purchase and are full of knowledge on compatibility between brands/products.

9 March 2026
Unprompted review
Rated 4 out of 5 stars

Various Items - great interaction, highly impressed

Bought a number of items over the past few years, best of which were CRW 2026 60/50 Wheels. Overall great interaction, advice and sharing of their real world testing experiences as well as Q&A on various specs/bearings etc. so overall highly recommended. Tracking isn't as clear as you'd ideally like (outside of their control), but everything arrived (to IRL-EU) in a short few weeks.
Would certainly buy again without hesitation.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Evolve Cima and Farsports Wheels

Purchased my Evolve Cima and farsports wheels with Joe and his team, and could not fault the service.

Tom was super helpful when I was selecting the correct frame size and seat post setback.

Everything was beautifully packed, and I was kept up to date with shipping details.

Highly recommended, and I'll be back for my next purchase soon.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Ordered the improved CRW5060 wheelset…

Ordered the improved CRW5060 wheelset and the shipping was actually a few weeks faster than predicted.
I‘m very happy with my order and I think my next bike will be built from a frame and parts from Panda Podium.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

one of best customer support/webshop

Many thanks to Tom, Frank, Ome and Joe for all the support with the shipping. They truly stand behind their website and the service they provide.
I’ve already shopped with them twice, and there will definitely be more in the future.
Thank you!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

The entire experience was fast easy

The entire experience was fast easy. I was worried at first if my order would come in time or even at all but Panda communication and follow up was excellent and I am looking forward to getting some more upgrades to my bike!

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Good company that stands behind their products.

I've ordered two sets of wheel, a crank, and handlebars from Joe and the team at Panda Podium. I've also had two other friends order products. Shipping and high volume times can sometimes effect shipping dates but everything always showed up. The team is helpful if you questions and custom parts. I had my handlebars fitted with custom spacers for my bike. Probably the best site to get Chinese bike products in a western country.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

love my cranks

Ordered 165mm Cybrei carbon cranks for Shimano. Timely delivery, absolutely beautiful cranks. Did 16.000km in 9 months without any problems, still looking like new.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Top service and top quality

Super smooth experience purchasing from Panda Podium, super fast answers to any of your questions, they really take care of you. I purchased a 165 mm Cybrei carbon crankset and chain rings. Wonderful products, super light and beautifully worked, easy to assemble, put on and tune, work perfectly with my Ultegra di2 and my Evolve Cima.
All in all, I'll buy again from Panda Podium.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Good quality& fast shipping

The shipping was fast, and when I contacted the store regarding my order, customer service answered quickly. I bought a carbon handlebar and I'm very happy with my purchase. I will buy from this store again.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

All was perfect with them. Attention before and after purchase, shipment, product. I'll deal with them in the future for sure.

15 June 2025
Unprompted review

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