Really impressed with the quality! The material feels great, the fit is perfect, and everything looks exactly like the pictures. Definitely worth it!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
SCAMMING SITE, KEEP AWAY AND DONT WASTE YOUR MONEY Absolute scammers. Waited over 2 weeks for my order and their replys via email are shocking. Sent a fake tracking number when the delivery doesn'... See more
Company replied
Pessima pagina e enganonsa Não entrega o produto e nem responde Pagina fake que aplica golpes Não comprem nada nessa loja online Denuncie eles #aacabem com a Palmrow Uma pagina que existe u... See more
Company replied
If i could put less of a star on I would. Ordered and XL shirt and it was no where near fitting me. I asked for a refund and a XXL to replace and no reply. How do these companies operate and get away... See more
Company replied
Company details
Written by the company
Palm Row is a global fashion house that merges timeless elegance with contemporary design. Focused on premium apparel and accessories, our brand draws inspiration from the refined lifestyle of Europe’s elite and the heritage of classic menswear. We operate exclusively online, offering curated collections to a discerning international audience, with strong presence across Europe and beyond.
Contact info
United Kingdom
- palmrow.boutique
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid this company.
Avoid this company.
I placed my order on 22 June, it was marked as shipped on 2 July, and after weeks of waiting, it still hasn’t been delivered. I have requested a refund multiple times, but all I receive are the same automated responses saying the package is “still in transit.”
A company should take responsibility for its own shipping issues instead of making customers wait indefinitely. Very disappointing customer service. I cannot recommend buying from them.
Firstly I have to thank Rafael Alves…
Firstly I have to thank Rafael Alves for his customer service, outstanding above and beyond. I did have my doubts the items would come. But customer service made me aware the parcels do have a lot of customs to go through. They did arrive, and the quality is brilliant. Worth waiting for.

Reply from Palmrow
Slow Delivery Item Fake and Very Small
Item took 6 weeks to arrive, item had no Labels so looks fake, ordered XL although I am only L but jumper is that small I cant even get my arms in sleeves comfortably, buyer beware
I bought a lacoste jacket for around…
I bought a lacoste jacket for around £53 it arrived and is a total fake. bits of stitches not cut off properly the lacoste badge isent even stitched on level its slightly slanted its a total counterfeit shop n not even good counterfeit items im giving it zero stars utter con
I bought tracksuits on 30 June i never…
I bought tracksuits on 30 June i never receive any feedback from them and ne response on emails it’s total a scam !
Fraud!!
I’m not surprised with rate they have…
I’m not surprised with rate they have and the bad reviews too, I order T- shirt navy blue Ralph Lauren, I got it after few weeks and I keep sending messages, I got it in end but the wrong colour and wrong size too , I try to communicate with them for return and refund but I am afraid no way they ou can get through,so, I kiss my £40 pounds goodbye, also look very fake too , please don’t buy anything from this horrible company.
Looking at the reviews
Looking at the reviews, I am so mad at myself for not first authenticating Palm Row Botique, i wouldn't have continued to make an order with them because now i have fallen for the same scam. I made an order in May and we are now in July!! It looks like I am not getting my items - I wonder if people who complained here have received their money back or eventually got their orders!! What a poor service this company needs to be investigated and shut down
Ordered May 30 - Never delivered
Ordered May 30. As of today, July 4, no news in spite of many mails to the company. No feedback. Looks like fraud....
P. Vandenberghe
I purchased from this store early…
I purchased from this store early April. I have not received my purchase and have asked for updates multiple times. No feedback. This is clearly a scam and people should not trust this store.
Fraud
I can’t believe that trustpilot gives 5 stars reviews to these crooks
These bastards they stole my money in the order I have placed based on your 5 stars review
What are you waiting to move against these bastards and remove your valuation from the top of their fake site
I see others below speaking about fraud and you do nothing against them
It seems that you have partnership with them ???
I am disgusted with this company worst…
I am disgusted with this company worst I dont even trust its legitimacy, It has been more than a month since my order still hasn't arrived, complete fraud
FRAUD
FRAUD - This company are full of shit - I made my order paying for 3 items and it still has not been shipped. I saw there site on Facebook and thought it must be genuine, I´m not sure why FB lets them continue advertising on there. Stay clear of this site - worst ever
A complete fraud!!
A complete fraud!!! It’s been 3 months since my order and payment!
The most shocking behaviour is that I receive no reply in my numerous claims to the company various different channels (suck as a direct mail to the operators).
It’s a scam and a discrase!
Fraud alert.
I made a payment for two items; little did I know that I was making a fraudulent transaction. Piece of advice. Do not patronise this company.
Surely, you will regret it.

Reply from Palmrow
Since March I never received my order
Since March I never received my order

Reply from Palmrow
Pessima pagina e enganonsa
Pessima pagina e enganonsa
Não entrega o produto e nem responde
Pagina fake que aplica golpes
Não comprem nada nessa loja online
Denuncie eles
#aacabem com a Palmrow
Uma pagina que existe unica e exclusivamente para aplicar golpes
Is not a store is fake account
#Don't buy nothing with Palmrow

Reply from Palmrow
These guys are frauds entirely
These guys are frauds entirely. Do not buy from them.

Reply from Palmrow
Becareful of this store on Facebook…
I saw a photo of this store on Facebook and it looked very attractive, so I placed an order. Three weeks later, I finally received the product, only to find it was completely counterfeit. I emailed them to request a refund, but no one responded. After some research, I found the company to be RAC DIGITAL BUSINESS LTD and Director ALVES CARDOSO, Rafael.

Reply from Palmrow
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







