I just recently purchased a jts 12mak t_1 shotgun for home defense ,the had rust on it and red buffer was missing . This a new gun. Now I have to pay 15 dollars plus shipping for a part that the gun... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The customer service team at PSA is professional and responsive, and the company offers great products. However, I’m disappointed by their First Responder discount policy. I live in Colorado and purch... See more
Excellent American company. Their actual PSA products are top notch and their sale prices are unbelievable. They ship quickly and are a great place to do biz
Have a micro dagger frame for over two months, just waiting on a slide.Have nothing bad to say about palmetto state just have a question when can we expect more of the original microdeger slides.
Company replied
Company details
Written by the company
Huge Selection of AR15 Uppers, AR15 Parts, Ammunition, Handguns, Rifles, Shotguns and Shooting Accessories at Great Low Prices
Contact info
2121 Old Dunbar Rd, 29172, WEST COLUMBIA, United States
- 8037246950
- customer.service@palmettostatearmory.com
- palmettostatearmory.com
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Jessica was very easy to work with and…
Jessica was very easy to work with and I didn’t have to wait long once I called in
13 May 2025
Unprompted review
Reply from Palmetto State Armory
We are glad to hear of your positive experience with the company!
Best to go store
Best to go store, customer service, friendly website, easy payment methods
13 May 2025
Unprompted review
Reply from Palmetto State Armory
We are glad to hear of your positive experience with the company!
Question on shipping
The customer service agent was very helpful and professional.
12 May 2025
Unprompted review
Reply from Palmetto State Armory
We are glad to hear of your positive experience with the company!
Glock question
Representative was very courteous, knowledgeable an answered my question.
12 May 2025
Unprompted review
Reply from Palmetto State Armory
We are glad to hear of your positive experience with the company!
I’ve been using PSA for quite sometime…
I’ve been using PSA for quite sometime now and have always had a great experience. I’ve noticed that they’ve started supplying suppressors and called into get some info. Regina took my call and was super professional and at the same time very personable (which is a hard to come across these days). She took the time to walk me through the steps of getting a suppressor shipped to my door and even emailed me a short video explaining everything. Great customer service Regina, you’ve made a customer for life.
12 May 2025
Unprompted review
Reply from Palmetto State Armory
We are glad to hear of your positive experience with the company!
Very understanding and helpful service…
Very understanding and helpful service I received from Donald. Really did appreciate his time and patience!
12 May 2025
Unprompted review
Reply from Palmetto State Armory
We are glad to hear of your positive experience with the company!
Vanessa was very helpful
Vanessa was very helpful, and took care of my issue (defective product) immediately!
12 May 2025
Unprompted review
Reply from Palmetto State Armory
We are glad to hear of your positive experience with the company!
Great stuff at a great price
Great stuff at a great price. Thought I had an issue with my FFL, Quonetta in customer service took care of it.
12 May 2025
Unprompted review
Reply from Palmetto State Armory
We are glad to hear of your positive experience with the company!
Great Customer Service
Marie was super helpful! She helped me address the issue I had with my FFL, and proactively noted a potential second issue with my order - giving me the chance to look into it before the order shipped (potentially with problems). She didn’t have to mention the second issue she saw, but she did, and this allowed me to ensure that the order is as it should be. Thank you, Marie!
12 May 2025
Unprompted review
My experience with Palmetto State…
My experience with Palmetto State Armory had always been a positive one. Whether ist online, in store, at the range everyting has always been positive. Very rarely do I shop for firearms or related itmes anywhere else.
12 May 2025
Unprompted review
Awesome website
Palmetto State Armorys' website site is very easy to use and the prices are reasonable.
19 March 2025
Unprompted review
Customer service is helpful in trying…
Customer service is helpful in trying to resolve an issue of an order that hasn’t been received.
12 May 2025
Unprompted review
Reply from Palmetto State Armory
We are glad to hear of your positive experience with the company!
Wanda was very helpful and…
Wanda was very helpful and understanding my frustration.
12 May 2025
Unprompted review
Had trouble understanding your phone representative.
Couldn’t understand your representative-she did not enunciate-had to ask her to say again several times. Very frustrating.
12 May 2025
Unprompted review
Reply from Palmetto State Armory
We apologize for the negative experience you had with the company. This review will be addressed with upper management for further investigation.
Mark was helpful and friendly
Mark was helpful and friendly! Gave me the info i needed.
12 May 2025
Unprompted review
Donald was very helpful
Donald was very helpful, I appreciate his transparency with looking into my issue with shipping.
Hopefully he can provide me with an update on my item fairly quickly!
12 May 2025
Unprompted review
Very helpful great customer service…
Janet was Very helpful great customer service help me with my issue
11 May 2025
Unprompted review
Rakeivius was amazing!!
Rakeivius was amazing with helping me change my dealer. Very helpful and would gladly ask for his assistance again. A++
12 May 2025
Unprompted review
Andria was fast
Andria was fast, knowledgeable and professional. Quick with answers and solutions. Thanks PSA.
12 May 2025
Unprompted review
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