I just recently purchased a jts 12mak t_1 shotgun for home defense ,the had rust on it and red buffer was missing . This a new gun. Now I have to pay 15 dollars plus shipping for a part that the gun... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Huge Selection of AR15 Uppers, AR15 Parts, Ammunition, Handguns, Rifles, Shotguns and Shooting Accessories at Great Low Prices
2121 Old Dunbar Rd, 29172, WEST COLUMBIA, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service with a recent change to an Order that I made online.
The castle nut was so tote that 3armory that try to get it out can not do it I cut the nut with a dremel drill now I have to buy a new nut and a buffer tube why do rite that can be remove easily by hand staked nut is not the proble to much pounds of torque to Castelán nut sorry can give you only 3 stars

Reply from Palmetto State Armory
Hands down the best company staff and product out there ,, the customer service is another level dude .. thks for all my toys can’t wait to get the ar9mm pistol ..
Ronnie was a huge help when my account got hacked and a purchase was made. He instantly flagged the purchase and helped me get my money back. Along with giving me advice on how to further secure my account. Thank you so much PSA and Ronnie. You Rock!
I had a good experience with Marie listening about the damaged box of ammo and that several rounds of the order were missing. Actually half of the ammo had spilled out and lost during shipping.
The problem though has not been resolved. No refund or order replacement has been issued from PSA.

Reply from Palmetto State Armory
Wanda did an extraordinary job helping me with my question. She took time to understand my question. She took time to research it. She spent time carefully explaining the answer and made certain I understood. She was professional and courteous. I was very pleased with my contact with Wanda. I hope all PSA employees are as professional as Wanda.
I had a small issue with an order and was taken good care of by Donald in Customer Service. He was friendly, knowledgeable, and resolved my issue in the most satisfactory way. Bravo, Palmetto State!!
Courteous associate interaction. Gun showed low stock online but called to confirm. Unfortunately it was sold out.
Everything takes about a week arrive, but PSA is consistent as heck. Bought both a dagger and .300 blk pistol from them amd love both. Good deals on guns and parts, even ones that aren't PSA. Always coming out with new stuff, what's not to love
Jessica was very helpful and welcoming—she made the whole process smooth and answered all of my questions with patience and professionalism. Excellent customer service!
I called PSA regarding a COE/FFL03 question and the customer service person was the kindest, sweetest person on the phone. She called me back with the solution, just as she said she would. I can't be more pleased by her help.
In all my years of speaking with customer service representatives, I have never had a better experience than when I called PSA yesterday and got in touch with Mark. From the first moment we spoke, I knew he was a damn good man. Treated me like I was his brother. Like we grew up sharin Dino nuggies and playin Lego Star Wars on a bunk bed. Mark deserves everything. Best customer service worker of the 20th, 21st, and 22nd century!
Robby picked up where a previous PSA Employee totally dropped the ball and he is the only reason I will conrtinue to do busines with PSA. He figured out the problem, exlained the shipping issue, fixed it. He retained my business,
Marie was knowledgeable, professional and ensured I was taken care of with no additional questions. Awesome customer service, and helped resolve issue
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.