Palmetto State Armory Reviews 

3,216
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Many customers are satisfied with the overall quality and pricing of merchandise, often highlighting top-notch products and unbelievable sale prices. People also appreciate the professional and responsive customer service team, noting instances where issues were fixed or replaced quickly, leading to multiple smooth purchases. However, some customers noted significant product quality issues, with items arriving broken, rusted, or missing parts, and others experienced products that did not function as expected. Many reviewers were also unhappy with customer service, citing difficulties reaching support, unhelpful responses, and problems with order processing, including flagged or partially shipped orders, leading to feelings of being unsupported.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with some customers reporting issues such as... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting significant... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues after a security... See more

Price

Clients share ambiguous opinions on price, with some reviewers giving high marks for price and dependability,... See more

Service

Consumers find service to be negative, with many reviewers describing it as unsatisfactory, disorganized, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just recently purchased a jts 12mak t_1 shotgun for home defense ,the had rust on it and red buffer was missing . This a new gun. Now I have to pay 15 dollars plus shipping for a part that the gun... See more

Company replied

Rated 4 out of 5 stars

The customer service team at PSA is professional and responsive, and the company offers great products. However, I’m disappointed by their First Responder discount policy. I live in Colorado and purch... See more

Rated 5 out of 5 stars

Excellent American company. Their actual PSA products are top notch and their sale prices are unbelievable. They ship quickly and are a great place to do biz

Rated 5 out of 5 stars

Have a micro dagger frame for over two months, just waiting on a slide.Have nothing bad to say about palmetto state just have a question when can we expect more of the original microdeger slides.

Company replied


Company details

  1. Sporting Goods Store

Written by the company

Huge Selection of AR15 Uppers, AR15 Parts, Ammunition, Handguns, Rifles, Shotguns and Shooting Accessories at Great Low Prices


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(3,216)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The castle nut was so tote that 3armory…

The castle nut was so tote that 3armory that try to get it out can not do it I cut the nut with a dremel drill now I have to buy a new nut and a buffer tube why do rite that can be remove easily by hand staked nut is not the proble to much pounds of torque to Castelán nut sorry can give you only 3 stars

1 May 2025
Unprompted review
Palmetto State Armory logo

Reply from Palmetto State Armory

We apologize for the negative experience you had with the company. This review will be addressed with upper management for further investigation.

Rated 5 out of 5 stars

Ronnie Customer Service

Ronnie was a huge help when my account got hacked and a purchase was made. He instantly flagged the purchase and helped me get my money back. Along with giving me advice on how to further secure my account. Thank you so much PSA and Ronnie. You Rock!

7 May 2025
Unprompted review
Rated 2 out of 5 stars

Marie was pleasant to speak with, but no resolution from missing and damaged order.

I had a good experience with Marie listening about the damaged box of ammo and that several rounds of the order were missing. Actually half of the ammo had spilled out and lost during shipping.
The problem though has not been resolved. No refund or order replacement has been issued from PSA.

1 May 2025
Unprompted review
Palmetto State Armory logo

Reply from Palmetto State Armory

We apologize for the negative experience you had with the company. This review will be addressed with upper management for further investigation.

Rated 5 out of 5 stars

Wanda was extraordinary

Wanda did an extraordinary job helping me with my question. She took time to understand my question. She took time to research it. She spent time carefully explaining the answer and made certain I understood. She was professional and courteous. I was very pleased with my contact with Wanda. I hope all PSA employees are as professional as Wanda.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Customer Service!

I had a small issue with an order and was taken good care of by Donald in Customer Service. He was friendly, knowledgeable, and resolved my issue in the most satisfactory way. Bravo, Palmetto State!!

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Here's a PSA about PSA

Everything takes about a week arrive, but PSA is consistent as heck. Bought both a dagger and .300 blk pistol from them amd love both. Good deals on guns and parts, even ones that aren't PSA. Always coming out with new stuff, what's not to love

20 November 2024
Unprompted review
Rated 5 out of 5 stars

:) :)

Jessica was very helpful and welcoming—she made the whole process smooth and answered all of my questions with patience and professionalism. Excellent customer service!

9 May 2025
Unprompted review
Rated 5 out of 5 stars

The friendliest Customer Service ever.

I called PSA regarding a COE/FFL03 question and the customer service person was the kindest, sweetest person on the phone. She called me back with the solution, just as she said she would. I can't be more pleased by her help.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Mark is the GOAT! GIVE HIM A RAISE!

In all my years of speaking with customer service representatives, I have never had a better experience than when I called PSA yesterday and got in touch with Mark. From the first moment we spoke, I knew he was a damn good man. Treated me like I was his brother. Like we grew up sharin Dino nuggies and playin Lego Star Wars on a bunk bed. Mark deserves everything. Best customer service worker of the 20th, 21st, and 22nd century!

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Marie

Marie was knowledgeable, professional and ensured I was taken care of with no additional questions. Awesome customer service, and helped resolve issue

9 May 2025
Unprompted review

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