Item exactly as described, had used before and found to be of excellent quality. Good price and great delivery
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were looking for a durable fence and shed paint. Water based paints seem to trap moisture and fail. Palatine offered an oil based paint. It covers well on first coat, soaks into the wood and has gr... See more
Was running out of money, as I'd spent a fortune on re-decorating and carpets, and needed a new surface on the wooden toilet and kitchen floors, so searched for a particularly hard wearing paint for t... See more
Company replied
What a great company, Superb amount of stock Great prices, Next day delivery. We had an issue with a bottle of white spirit which had been leaking in transport, Contacted the company by email & a... See more
Company replied
Company details
Written by the company
Palatine Paints: A Legacy of Quality and Innovation For over 75 years, Palatine Paints has been a trusted name in the manufacturing of high-quality paints and chemicals. Our journey began with a commitment to excellence, and today, we stand as a testament to the power of dedication and customer satisfaction. Our Heritage Founded on the principles of quality and service, Palatine Paints has grown from a small operation to a leading supplier in the industry. Our long-standing presence is a reflection of our ability to adapt and innovate, ensuring that we meet the evolving needs of our customers. Customer-Centric Approach At the heart of our success is a solid base of happy, returning customers. We serve a diverse range of industry sectors, and our clients' loyalty is a testament to our friendly service, efficient delivery, and superior products. We believe in building relationships that last, and our customer-centric approach has been the cornerstone of our business. Quality You Can Trust Our products are manufactured to the highest standards, ensuring that our customers receive only the best. Whether you're looking for industrial coatings or decorative paints, Palatine Paints has the expertise and the range to meet your requirements. Looking to the Future As we move forward, we remain committed to the values that have brought us this far. Palatine Paints will continue to innovate, invest, and improve, ensuring that we remain your preferred partner for all your painting needs.
Contact info
55 Smallbrook Lane, WN7, Leigh, United Kingdom
- 01942 884 122
- sales@palatinepaints.co.uk
- palatinepaints.co.uk
4.7
Excellent
615 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality product,fantastic delivery.
Delivery, fantastic, brilliant paint, I've put two coats on for best results, I will recommend it. 10/10 quality. Thank you for a brilliant service 👏
9 June 2024
Reply from Palatine Paints
Dear Simon Constable,
We’re over the moon to hear about your excellent experience with our paint and delivery service! It’s fantastic to know that our product has lived up to your expectations and that the application process was a success.
Your recommendation means the world to us, and we’re thrilled to have earned a 10/10 rating from you. Thank you for taking the time to share your satisfaction, and we look forward to serving you again in the future.
Best wishes, The Palatine Paints Team
Well Done
I had to go online to find a supplier of oil based matt black paint. I quickly found Palatine and when ordering the paint was pleasantly surprised at the price and was delighted when the order arrived the next day by courier. Well Done.
10 June 2024
Reply from Palatine Paints
Dear Mr. Dawe,
Thank you for your kind words and for choosing Palatine for your oil-based matt black paint needs. We’re thrilled to hear that our pricing pleasantly surprised you and that our delivery service exceeded your expectations with its promptness.
Your satisfaction is our top priority, and we’re glad we could provide you with a seamless online shopping experience. “Well Done” to you too for completing your project efficiently!
We appreciate your business and look forward to being of service to you again.
Warm regards, The Palatine Paints Team
Good early delivery although driver…
Good early delivery although driver left box upside down luckily no spillage
10 June 2024
Reply from Palatine Paints
Dear Mr. Lavelle,
We’re pleased to hear that your delivery arrived early and thank you for bringing the condition of the delivery to our attention. We apologize for any concern the upside-down placement may have caused and are relieved to know that there was no spillage.
We appreciate your understanding and will share your feedback with our delivery team to ensure proper handling of our products in the future. Your satisfaction is important to us, and we’re grateful for the opportunity to serve you.
Thank you for choosing Palatine Paints, and we hope to continue providing you with quality service.
Best regards, The Palatine Paints Team
Paint colour chart is sadly completely different to what's inside
Quality paint, fast delivery 👌
Upon opening the cedar wood paint ,it was very apparent that it bared no resemblance to the colour chart,or the colour on the outside of the can.,
after complaining about this, l was told by Vicky that l could return the paint at a cost of £17.95
I was told that l should have purchased a sample pot to compare the colour that was required, but the on line purchase had no sample pots available, so l purchased the paint as from paletine paints colour chart that they provided,
After my complaint,l asked if they could advise me from their professional paint mixing department what colour paint could be mixed & added to achieve the best colour match nearer to the one as l ordered,
I am still waiting for a reply .
Very poor customer service & lack of response.
21 May 2024
Reply from Palatine Paints
Dear Mr. Carter,
First and foremost, we apologize for the discrepancy you’ve experienced between the colour chart and the actual paint received and regret any inconvenience this has caused.
Regarding the return fee, we understand your concern and would like to offer a more economical solution. We will review our account with our courier and reach out to them personally to request a review of their fees.
We also apologize for the oversight regarding the sample pots. We are currently working on making them available online to prevent such issues in the future.
Our customer service team is dedicated to providing timely and helpful responses. We’re sorry to hear that we fell short in this instance.
Thank you for your patience and for bringing these matters to our attention. We are committed to improving our service and ensuring your satisfaction.
Kind regards, The Palatine Paints Team
Paint arrived on time using an…
Paint arrived on time using an efficient delivery company. We ordered a repeat of this type of paint because we have used it before and find that it lasts and lasts. Not all other makes do !!
8 June 2024
Reply from Palatine Paints
Dear Cynthia Baker,
It’s wonderful to hear that your paint arrived on time and that you’ve had a consistently positive experience with our product’s durability. We’re honored that you chose Palatine Paints again for your project, and we’re delighted to know that our paint stands out in its lasting quality.
Thank you for your continued trust in us, and we’re grateful for customers like you who appreciate the effort we put into our products. We look forward to providing you with the same reliable service and quality in the future.
Warm regards, The Palatine Paints Team
Reply from Palatine Paints
Dear Susan Welch,
We’re thrilled to hear that you found our advice to be both prompt and on point. Our team is dedicated to providing helpful and efficient service, and it’s rewarding to know that we’ve made a positive impact.
Thank you for your kind words, and we’re here to assist you with any future needs.
Best regards, The Palatine Paints Team
Very quick and kept me informed as to…
Very quick and kept me informed as to where my parcel was and when it would be delivered, many thanks again.
6 June 2024
Reply from Palatine Paints
Dear Rob Banne,
We’re so glad to hear that you were pleased with the promptness of our service and the communication regarding your delivery. Keeping our customers informed every step of the way is a top priority for us, and we’re happy we could deliver on that promise.
Thank you for your appreciation, and we’re here to ensure that your future experiences are just as satisfactory.
Warm regards, The Palatine Paints Team
excellent service and delivery
excellent service and delivery. Paint arrived within a couple of days. Just need the weather now to get shed painted.
5 June 2024
Reply from Palatine Paints
Dear RP,
Thank you for your positive feedback on our service and delivery! We’re delighted to know that your paint arrived swiftly and hope the weather clears up soon so you can get started on your shed project.
We appreciate your business and are here to support you should you need any further assistance. Wishing you a successful painting job!
Best regards, The Palatine Paints Team
Reply from Palatine Paints
Dear Jonathan Juleff,
Thank you for your enthusiastic review! We’re thrilled to hear that you’ve had a superb experience with our service and that you’re satisfied with both the quality of our paint and its pricing.
Your feedback is greatly appreciated, and it motivates us to continue offering great products at great prices. We look forward to serving you again in the future.
Warm regards, The Palatine Paints Team
Reply from Palatine Paints
Dear Rod Love,
Thank you for your positive feedback on our paint and delivery service! We’re thrilled to hear that you are satisfied with the quality of our product and the speed of our delivery. Your satisfaction is our top priority, and we’re glad we could meet your expectations.
We appreciate you taking the time to share your experience.
Best regards, Palatine Paints Customer Service Team
Anthracite Fence Paint
Good customer support on choosing the right paint followed by prompt delivery and finally a very good product.
4 June 2024
Reply from Palatine Paints
Dear Keiron Baldwin,
Thank you for your kind words and for taking the time to write a review. We’re delighted to know that our customer support team was able to assist you in selecting the perfect paint for your needs. It’s great to hear that the delivery was prompt and that you found the quality of the paint to be very good.
We strive to provide our customers with the best products and service, and we’re glad we could deliver that to you.
Best regards, Palatine Paints Customer Service Team
Reply from Palatine Paints
Dear Robin Turner,
Thank you for your review. We’re pleased to hear that you had a good experience with both our service and product. Your satisfaction is our goal, and we’re glad to have met your expectations.
We value your feedback and look forward to continuing to provide you with quality service and products.
Best regards, Palatine Paints Customer Service Team
Good product at a good price and…
Good product at a good price and delivered in good time.
3 June 2024
Reply from Palatine Paints
Dear Mr. Pedley,
Thank you for your review. We’re pleased to know that you found our product to be good, priced well, and delivered in a timely manner. It’s our commitment to offer quality products at competitive prices with efficient delivery, and we’re glad to have met your expectations.
We appreciate your feedback and taking the time to let us know about your positive experience.
Best regards, Palatine Paints Customer Service Team
The price and fast delivery
3 June 2024
Reply from Palatine Paints
Dear Lesley Burwell,
Thank you for your feedback regarding the price and fast delivery of your order. We’re glad to hear that you are satisfied with the value and efficiency of our service. Your positive experience is important to us, and we’re happy to have met your expectations.
We appreciate you choosing us and taking the time to let us know about your positive experience.
Best regards, Palatine Paints Customer Service Team
Very prompt and quickly delivery and…
Very prompt and quickly delivery and good communication
2 June 2024
Reply from Palatine Paints
Dear Deborah,
Thank you for taking the time to leave a review. We’re very pleased to hear that you found our delivery service prompt and communication satisfactory. It’s always our goal to provide a seamless experience for our customers, and we’re glad to have achieved that with your order.
We appreciate your feedback and taking the time to let us know about your positive experience.
Best regards, Palatine Paints Customer Service Team
Reply from Palatine Paints
Dear Jamie Biddles,
Thank you for your feedback on the quick delivery and the quality of the paint application. We’re glad to hear that the paint not only reached you swiftly but also met your expectations in performance.
Your satisfaction is our priority, and we’re happy to have delivered on that promise. We appreciate you taking the time to let us know about your positive experience.
Best regards, Palatine Paints Customer Service Team
Masonry and shed paint
Bought the masonry paint and fence paint and really happy with the result one coat and job done , you get what you pay for always been happy with the product.
31 May 2024
Reply from Palatine Paints
Dear Barry Lucas,
We’re so pleased to hear that you’re happy with both the masonry and fence paint. It’s fantastic to know that one coat was all it took to get the job done, and we’re glad that our products continue to meet your expectations. Thank you for your loyalty and for taking the time to share your positive experience.
We take pride in the quality of our products and it’s always rewarding to hear from satisfied customers like you.
Best regards, Palatine Paints Customer Service Team
I am still waiting for the paint to…
I am still waiting for the paint to arrive. Fedex failed to deliver it yesterday, and I am still waiting today. Two wasted days, unfortunately
31 May 2024
Reply from Palatine Paints
Dear Diane,
I’m truly sorry to hear about the delay in the delivery of your paint. We understand how frustrating it can be to have your plans disrupted, and we apologize for the inconvenience caused by the missed FedEx delivery.
We are committed to resolving this issue promptly. Thank you for your patience and understanding. We value your business and are dedicated to making this right.
Best regards, Palatine Paints Customer Service Team
Reply from Palatine Paints
Dear Martyn Smith,
We’re so glad to hear that you were pleased with the quick delivery of your order. It’s fantastic to know that we could provide a service that made you happy. Your feedback is greatly appreciated.
Thank you for choosing us and for taking the time to leave a review.
Best regards, Palatine Paints Customer Service Team
Quick and efficient
29 May 2024
Reply from Palatine Paints
Dear Amanda Vandale,
Thank you for your concise and positive review! We’re delighted to hear that our service was quick and efficient. Your satisfaction is our priority, and we appreciate your feedback.
If you have any more questions or need assistance, feel free to reach out. We look forward to serving you again!
Best regards, The Palatine Paints Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.