Palatine Paints Reviews 

615
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Item exactly as described, had used before and found to be of excellent quality. Good price and great delivery

Rated 5 out of 5 stars

We were looking for a durable fence and shed paint. Water based paints seem to trap moisture and fail. Palatine offered an oil based paint. It covers well on first coat, soaks into the wood and has gr... See more

Rated 5 out of 5 stars

Was running out of money, as I'd spent a fortune on re-decorating and carpets, and needed a new surface on the wooden toilet and kitchen floors, so searched for a particularly hard wearing paint for t... See more

Company replied

Rated 5 out of 5 stars

What a great company, Superb amount of stock Great prices, Next day delivery. We had an issue with a bottle of white spirit which had been leaking in transport, Contacted the company by email & a... See more

Company replied

Company details

  1. Paint Store

Written by the company

Palatine Paints: A Legacy of Quality and Innovation For over 75 years, Palatine Paints has been a trusted name in the manufacturing of high-quality paints and chemicals. Our journey began with a commitment to excellence, and today, we stand as a testament to the power of dedication and customer satisfaction. Our Heritage Founded on the principles of quality and service, Palatine Paints has grown from a small operation to a leading supplier in the industry. Our long-standing presence is a reflection of our ability to adapt and innovate, ensuring that we meet the evolving needs of our customers. Customer-Centric Approach At the heart of our success is a solid base of happy, returning customers. We serve a diverse range of industry sectors, and our clients' loyalty is a testament to our friendly service, efficient delivery, and superior products. We believe in building relationships that last, and our customer-centric approach has been the cornerstone of our business. Quality You Can Trust Our products are manufactured to the highest standards, ensuring that our customers receive only the best. Whether you're looking for industrial coatings or decorative paints, Palatine Paints has the expertise and the range to meet your requirements. Looking to the Future As we move forward, we remain committed to the values that have brought us this far. Palatine Paints will continue to innovate, invest, and improve, ensuring that we remain your preferred partner for all your painting needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

615 reviews

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4.7

All reviews

(615)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Great paint

Delivered on time. Used the garden furniture spray, primer and top coat. Easy to use. End result looks fabulous.

5 May 2024
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Reply from Palatine Paints

Dear Rachael,

Thank you for your kind words and for taking the time to share your experience with our garden furniture spray, primer, and top coat. We’re so pleased to hear that you found our products easy to use and that you’re delighted with the fabulous end result.

At Palatine Paints, we always strive to deliver on time and provide our customers with products that not only meet but exceed their expectations. Your feedback is incredibly valuable to us.

We’re looking forward to helping you with your next project and seeing more of your fabulous results!

Warm regards, The Palatine Paints Team

Rated 5 out of 5 stars

Quick and helpful service, happy customer !

Quick and helpful service , very happy with the three products I bought

23 April 2024
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Reply from Palatine Paints

Dear Mr. Malcolm,

We’re absolutely delighted to hear that you’ve had a quick and helpful experience with our service. Knowing that you’re a happy customer and satisfied with the three products you purchased from Palatine Paints brings us immense joy.

Your feedback is incredibly important to us, and it’s feedback like yours that motivates us to keep up the good work. We’re committed to maintaining this level of service and look forward to assisting you again in the future.

Thank you for your support, and we can’t wait to serve you again!

Best regards, The Palatine Paints Team

Rated 5 out of 5 stars

Excellent service

Excellent service, swift delivery, thankyou

10 May 2024
Unprompted review
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Reply from Palatine Paints

Hello Kevin,

We’re delighted to hear that you had an excellent experience with our service and swift delivery. Your satisfaction is our top priority. Thank you for your kind words!

Best wishes, The Palatine Paints Team

Rated 5 out of 5 stars

Not once have I been disappointed with…

Not once have I been disappointed with the paint I have got.

23 April 2024
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Reply from Palatine Paints

Hello David,

We’re thrilled to hear that you’re satisfied with our paint! Your feedback is greatly appreciated and it motivates us to continue delivering high-quality products. Thank you for choosing Palatine Paints.

Best wishes, The Palatine Paints Team

Rated 5 out of 5 stars

Bushes & Paint Rollers

First class service

23 April 2024
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Reply from Palatine Paints

Dear Paul,

We’re absolutely thrilled to receive a 5-star review from you! It’s fantastic to hear that you regard our service as first class. Our team is dedicated to providing the best possible products and service, and your recognition is a testament to our commitment.

Thank you for choosing our brushes and paint rollers. We’re honoured to have met your expectations and look forward to continuing to serve you with excellence.

Warmest regards, The Customer Service Team

Rated 5 out of 5 stars

Quality paint

Quality paint, with an excellent finish!

8 May 2024
Unprompted review
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Reply from Palatine Paints

Hello Lp,

We’re thrilled to hear that you found our paint to be of high quality with an excellent finish! Your feedback is invaluable to us. Thank you for choosing Palatine Paints.

Best wishes, The Palatine Paints Team

Rated 5 out of 5 stars

Perfect ordering and getting delivered…

Perfect ordering and getting delivered so quick and efficient very pleased thank you Kath

2 May 2024
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Reply from Palatine Paints

Thank you, Kath! We’re delighted that your ordering experience was perfect, and our quick and efficient delivery met your expectations. Your satisfaction matters to us, and we appreciate your positive feedback. If you have any more requests or need assistance, feel free to reach out. Thank you for choosing Palatine Paints! 🌟🎨🚚

Rated 1 out of 5 stars

Not impressed with Palatine anthracite…

Not impressed with Palatine anthracite shed & fence paint (solvent based) described as being IDEAL for use on sheds & fences. We followed instruction using 10ltr for 2 coats on our shed in Aug 2022 18 months later the paint has flaked off in several areas. Very disappointed with the longevity of the product as it is not IDEAL for us to be repainting the shed every year.

7 May 2024
Unprompted review
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Reply from Palatine Paints

Thank you for sharing your experience with us. We apologize that our Palatine anthracite shed & fence paint didn’t meet your expectations. It’s disheartening to hear that the longevity fell short, especially after following the instructions diligently. We appreciate your feedback, and we’ll certainly take it into account for product improvements. If there’s anything else we can assist you with, please don’t hesitate to reach out. 🎨🏠

If you have any other concerns or need further assistance, feel free to let us know. We value your feedback and strive to improve our products based on customer experiences. 😊

Rated 5 out of 5 stars

Very fast service

Very fast service. Quality paints. Will use again.

1 May 2024
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Reply from Palatine Paints

hank you, Mr. Walker! We’re delighted that you found our service fast and our paints of high quality. Your positive feedback encourages us, and we look forward to serving you again. If you have any more projects or need assistance, feel free to reach out. Thank you for choosing Palatine Paints! 🌟🎨🚚🏠

Rated 5 out of 5 stars

Good choice of colors and prompt…

Good choice of colours and prompt delivery.

29 April 2024
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Reply from Palatine Paints

Dear Robert,

Thank you for taking the time to share your experience with Palatine Paints! We’re thrilled to hear that you found our color selection appealing and that our delivery was prompt. Your satisfaction is our top priority, and we appreciate your support.

If you have any further feedback or need assistance, feel free to reach out. We’re here to help!

Best regards, Customer Support Team Palatine Paints

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery as advertised, haven’t used the product yet but recommended by trusted colleague

1 May 2024
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Reply from Palatine Paints

Dear Rob,

Thank you for your positive feedback! We’re delighted to hear that you found our service excellent and that the delivery was prompt. Your colleague’s recommendation means a lot to us, and we look forward to serving you when you decide to use our product.

If you have any further questions or need assistance, feel free to reach out. We’re here to help!

Best regards, Customer Support Team Palatine Paints

Rated 5 out of 5 stars

Excellent price and service and would…

Excellent price and service and would certainly purchase a again.

1 May 2024
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Reply from Palatine Paints

Dear Gerald,

Thank you for your positive feedback! We’re thrilled to hear that you found our prices excellent and appreciated our service. We look forward to serving you again when you decide to make another purchase.

If you have any further questions or need assistance, feel free to reach out. We’re here to help!

Best regards, Customer Support Team Palatine Paints

Rated 5 out of 5 stars

Quick service

Quick service, competitive prices, quality product!

29 April 2024
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Reply from Palatine Paints

Dear Golly Olly,

Thank you for your fantastic review! We’re thrilled that you appreciated our quick service, competitive prices, and the quality of our products. Your feedback motivates us to continue delivering the best experience to our customers.

If you have any further questions or need assistance, feel free to reach out. We’re here to help!

Best regards, Customer Support Team Palatine Paints

Rated 5 out of 5 stars

Good prompt service

Ordered on a Sunday evening and got my order Tuesday morning. Great service.

28 April 2024
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Reply from Palatine Paints

Dear Paul,

Thank you for sharing your positive experience! We’re delighted that our service met your expectations, and we appreciate your order. If you have any further questions or need assistance, feel free to reach out. We’re here to help!

Best regards, Customer Support Team Palatine Paints

Rated 5 out of 5 stars

1st class all round

10/10 to this company. Quick turn around excellent customer service & the paint far out ways the stuff you buy in d.i.y shops for quality. Extremely pleased all round.

28 April 2024
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Reply from Palatine Paints

Dear Jayne,

Thank you for your glowing review! We’re thrilled to hear that you had a 1st class experience with Palatine Paints. Our quick turnaround, excellent customer service, and high-quality paint are all part of our commitment to providing the best for our customers.

If you have any further feedback or need assistance, feel free to reach out. We’re here to help!

Best regards, Customer Support Team Palatine Paints

Rated 5 out of 5 stars

Online chat was helpful

Online chat was helpful, paint arrived on time, quality preserver and paint that you will NOT find in diy chain store who want you to paint everything once a year!

4 January 2024
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Reply from Palatine Paints

Dear Carl,

Thank you for sharing your positive experience! We’re thrilled that our online chat was helpful and that your paint arrived on time. Our high-quality paint is designed to last, unlike some DIY chain store options that require frequent repainting.

If you have any further questions or need assistance, feel free to reach out. We’re here to help!

Best regards, Customer Support Team Palatine Paints

Rated 5 out of 5 stars

Good product

Good product. Right price. Fast delivery.

15 March 2024
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Reply from Palatine Paints

Dear reclaimada,

Thank you for your concise review! We’re thrilled that you found our product good, the price right, and the delivery fast. If you have any further questions or need assistance, feel free to reach out. We’re here to help!

Best regards, Customer Support Team Palatine Paints

Rated 5 out of 5 stars

Damp proofing

Really helpful staff and great technical advice.

15 December 2023
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Reply from Palatine Paints

Dear Tadhg Bolger,

Thank you for your positive feedback! We’re delighted that our staff was helpful and that you received great technical advice. If you have any further questions or need assistance, feel free to reach out. We’re here to help!

Best regards, Customer Support Team Palatine Paints

Rated 5 out of 5 stars

Really happy with paint

Paint went on really well with a nice smooth finish

2 March 2024
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Reply from Palatine Paints

Dear Customer,

Thank you for your 5-star review! We’re delighted that you’re happy with our paint. It’s great to hear that it went on smoothly and left a nice finish. If you have any further feedback or need assistance, feel free to reach out. We’re here to help!

Best regards, Customer Support Team Palatine Paints

Rated 1 out of 5 stars

Pink fence

Sadly, this company did not help at all. I contacted them after their cedarwood treatment sent my fence pink.

26 November 2023
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Reply from Palatine Paints

Thank you for sharing your feedback with us. We apologize for any inconvenience you’ve experienced with our cedarwood treatment. Our Palatine Cedar Wood Treatment is designed to provide excellent water repellency and UV protection for outdoor treated timber structures such as sheds, fences, and pergolas. However, it seems that the color result on your fence was unexpected.

Your satisfaction is important to us! 🌲🏠

If there’s anything else we can assist you with, don’t hesitate to let us know.

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