PAIR Mobile - Cork Reviews 70

Absolutely terrible experience. Avoid this place.

I went in to get the back of my phone replaced—something that should be a simple, routine repair. I was told it would be done by the end of the day, but when I came back, the technician hadn’t even started. No apology, no explanation, just complete disregard for my time.

They also took a €25 deposit and then had the audacity to say it was non-refundable—even though they hadn’t done a single thing to my phone. That’s not just bad service, it’s completely unacceptable.

To make things worse, this isn’t a one-off issue. I’ve been turned away twice in the past few weeks with excuses that it would take hours just to replace a phone back. On another occasion, when attempting to repair a phone screen, a technician actually cut a wire during the process—raising serious concerns about their competence and care.

Overall, this place is disorganised, unprofessional, and clearly not trustworthy when it comes to even basic repairs. Save yourself the time, money, and frustration—go somewhere else.

Purchased EarPods for €60.00 in October 2025, one stopped working in March 2026, returned the item with receipt to be told there is only a 2 month warranty and an email address was given to me to contact company in China to get a replacement even though there is a fault! Wouldn’t purchase anything again from here with this type of customer service. Seems ridiculous in this day and age that the wouldn’t just swap out the product for there be an end to it. Warranty for 2 months….BS!!

Excellent service! My iPhone wasn’t charging, so I took it to this repair shop. The technician quickly identified the problem and fixed it within 10 minutes. To my surprise, he didn’t even charge me for the repair. Really honest and professional service — highly recommended!

Woke up to the better half having a busted screen, a quick AI Search and found a Pair store near me, booked in online, dropped the phone off and went for a Sunday carvedy meal, all done within the hour and back home, great service

My phone came back damaged. I now have a phone that needs a repair and unsalable, two light stripes going up my screen. I was told that I could get a discount if I wanted it repaired.

Have bought multiple screen protectors and other items. Items sold are of high quality and have served all devices well.

What sets this shop apart is the staff. Go above and beyond to help. They all do their utmost to help the customer. I am and will continue to be a repeat consumer here.

The technician I dealt with showed the upmost care and professional support! Would highly recommend this service and shop for any of your tech related needs!

drop my phone on way to cuh a & e in wilton cork, went into pairs wilton had my screen fixed within 2 hours fast,reliable and very reasonable very happy after stressful day thank you so much.

This is my 2nd time using this service and both times have been brilliant, fast, competitive and everything explained thoroughly.

Screen replacement was a success. Estimated repair time spot on. Service polite and efficient.

Great service. Really knowledgeable staff.

Great experience, the screen was replaced on the spot. It took a bit longer than what was advertised on the website (an hour and half instead of the expected 45 minutes) but I guess they were just busy with other repairs. I would definitely recommend them.

quick repair

Prompt service, very responsive customer service dept.
I dropped my ipad to the Cork shop for the next day service. Sadly it couldn't be fixed but I was given a very prompt service and a full refund without delay. Highly recommend.

Great quick service they had a new screen for me within 2 hours and gave me a pop socket to help with dropping my phone in future 😁

Phone screen done really fast and staff + Brian were very friendly and efficient.

I had my iPhone screen repaired and it was so fast, only an hour, and it looks perfect. Would recommend!

Dropped phone and shattered screen. Brought it to Wilton shop, repaired in one hour.

Just remember before you hand your phone in, if they break something during the repair, they won't take responsibility!

There was a crack in my camera lens (although it did not affect quality) and I asked to get the glass replaced, which they said they could do. Once they replaced the glass, the camera is now unusable - extremely blurry, can't focus on any object, and every light source has glare. Its like someone fogged up the inside of the lens, or smeared it with vaseline. With strong lighting, I can actually see streaks on the lens itself.

I contacted support who told me I should have EXPECTED that my new iphone should have a camera quality this bad after repair. They then tried to imply that i actually had camera damage, which I didn't as I took pictures just fine MINUTES before giving the phone away for repair.

I am not sure if they just used subpar glass on the lens (Their site mentions they use 90% quality compared to Apple original - this is more like 1%), or if they messed up during the repair. I can see what looks like laser burn or scratches behind the lens glass, which might be caused by their machine.

Regardless, they were not careful or skilled enough for this task, and I was offered zero compensation or refund. My phone is now with Apple, pending a proper diagnosis and repair. Other 3rd party repair shops I went to all agreed that this was a shobby job. Think twice if you value your phone!