So with a few trips booked, and having had a bag opened before (nothing valuable taken) I wanted something more reliable. Two trips in it’s been great so far, it’s well made, fits all I need as a pers... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
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Going to Sorrento, Rome and Paris in a few weeks and wanted bags that were easy to carry but pretty secure for carrying passports, credit cards, etc., around. Pacsafe UK seemed to have the best select... See more
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Easy tranaction at all stages with speedy delivery and a high quality product. After having her purse pickpocketed from her handbag on the Paris Metro I bought this for my wife to ensure it doesn’... See more
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Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
668 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very easy to order
Very easy to order, arrived within 2 days. The quality is brilliant and love the colour that I chose. I had ordered another product for my husband as his Christmas present and he also was delighted. My son and daughter in law also have various bags and they were the ones to recommend these bags.
I would highly recommend.
5 March 2026
Reply from Pacsafe UK
We’re delighted to hear that ordering was easy and that your bag arrived so quickly. It’s great to know you’re pleased with the quality and the colour you chose.
We’re also really pleased that the Pacsafe bags you purchased for your husband were well received, and it’s lovely to hear that your son and daughter-in-law recommended them too. Recommendations from family mean a lot.
Thank you very much for your support and for your recommendation.
Kind regards,
The Pacsafe Team
Brilliant products, brilliant service!
I’ve been a fan of Pacsafe products for years, and their customer service is just as impressive as their gear.
I recently ordered a padlock, but someone from the company phoned to explain there had been a technical issue on the website — the item showed as in stock when it actually wasn’t. They refunded the cost in full and, as a goodwill gesture, sent me a different padlock as an apology.
They really didn’t have to go to that effort, so I was genuinely surprised and very pleased with how they handled it. I wouldn’t hesitate to recommend them.
26 February 2026
Reply from Pacsafe UK
We’re delighted to hear that you’ve been a fan of Pacsafe products for many years, and it’s especially great to know that our customer service matched your expectations as well. We always aim to be open and helpful if an issue arises, so we’re pleased the situation with the padlock was resolved in a way that left you happy.
Your kind words and recommendation really mean a lot to our team.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re pleased to hear that your order arrived safely, on time, and nicely packaged. We really appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
The velcro is hard to separate
Although this wallet does its job, separating the velcro is difficult for my hands, unfortunately. Maybe another design for people with arthritis is needed. Bit pricey too.
2 March 2026
Reply from Pacsafe UK
We’re pleased to hear the wallet is doing its job, but we’re sorry to hear that the velcro closure has been difficult to separate. We understand that this can be challenging for customers with arthritis, and your feedback about alternative designs is very valuable. We will certainly pass this on to our product team for consideration in future developments.
We also appreciate your comments regarding the price and will continue working to ensure our products deliver both quality and value.
Kind regards,
The Pacsafe Team
Fantastic product as always
Fantastic product, bright colour with striking pattern. Very well designed with safety at the heart of everything they do. Delivery was quick and well packaged. I cannot recommend Pacsafe enough,gives you peace of mind when out and about.
4 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re pleased with the product and that you like the bright colour and striking design. It’s great to know the security features and thoughtful design stood out to you, as keeping our customers safe while travelling or out and about is always at the heart of what we do.
We’re also pleased that your order arrived quickly and well packaged. Thank you for your recommendation, it really means a lot to us.
Kind regards,
The Pacsafe Team
Perfect for everyday needs, love the colour!
Love this bag! Perfect for everyday use, light, comfortable to wear, everything packs into easily accessible places, so less an encumbrance than the usual handbags. And I love the Fresh Mint colour!
4 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you love the bag and that it’s working so well for everyday use. It’s great to know you find it light, comfortable, and easy to organise your essentials without the bulk of a traditional handbag.
The Fresh Mint colour has been very popular, so we’re pleased to hear you’re enjoying it too!
Kind regards,
The Pacsafe Team
Excellent customer service throughout…
Excellent customer service throughout and wonderful products
4 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you experienced excellent customer service and that you’re pleased with our products. Providing helpful support and high-quality products is always our goal, so it’s great to know this came through in your experience.
Thank you again for your support.
Kind regards,
The Pacsafe Team
worth the wait
Excellent features worth the wait for the the grey to be back in stock. All the security features and more.
25 February 2026
Reply from Pacsafe UK
We’re really pleased to hear that you feel the security features were worth the wait for the EXP 12 grey/slate version to come back into stock. It’s great to know you’re enjoying all the features designed to help keep your belongings safe.
Thank you again for your support.
Kind regards,
The Pacsafe Team
Perfect bag
Perfect bag! Great size and attention to the detail. Filled with clever but simple to usrAnti-Theft technology, but not obvious to everyone else.
24 February 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re enjoying the bag and appreciate the size and attention to detail. It’s great to know the anti-theft features feel clever yet simple to use, while still remaining discreet.
That balance of security and everyday practicality is exactly what we aim for.
Kind regards,
The Pacsafe Team
Arrived quickly, and looks useful
Arrived quickly, my husband is very pleased with it. It looks like it will easily hold passport, wallet, sunglasses, and possibly a small bottle of water. The only slight downside is the clip you use to do, and undo the waist band, is slightly tricky for a man with big fingers, but no doubt he will get used to it! Ideal for our travels to Asia.
2 March 2026
Reply from Pacsafe UK
We’re delighted to hear the bag arrived quickly and that your husband is pleased with it. It’s great to know it has the space needed for travel essentials like a passport, wallet, sunglasses and other small items.
We also appreciate your feedback about the waist strap clip. It’s designed to be secure, but we understand it can take a little getting used to, especially with larger hands.
We hope it serves you both well on your upcoming travels to Asia and wish you a fantastic trip.
Kind regards,
The Pacsafe Team
Very useful
2 March 2026
Reply from Pacsafe UK
We’re pleased to hear you found the product very useful. We appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Enough space.
Space enough to store cash and credit cards and passpprt. However very expensive for what it is.
2 February 2026
Reply from Pacsafe UK
We’re pleased to hear that you found the wallet has enough space for your cash, credit cards and passport. We appreciate your feedback regarding the price and understand that value is an important factor when choosing travel accessories.
Our products are designed with high-quality materials and built-in security features to help protect your belongings while travelling, but we are grateful for your feedback and will continue working to deliver the best possible value.
Kind regards,
The Pacsafe Team
Perfect Pacsafe
Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five stars. Perfect to keep bits ‘n bobs in designated spaces so therefore easy to find items. Security aspects are perfect. Feel more confident when out and about especially in busy places. Buy it. You won’t regret it.
27 February 2026
Reply from Pacsafe UK
Thank you for your fantastic review and for being with Pacsafe since the early days. It’s great to hear that your original bag has lasted so well and is still going strong, that’s exactly what we aim for with our products.
We’re also delighted you’ve treated yourself to a new colour and that you’re enjoying the organisation features and added peace of mind our security designs provide, especially when travelling or in busy places.
Thank you again for your support and recommendation, it really means a lot to our team. Enjoy your new Pacsafe!
Kind regards
The Pacsafe Team
I was after their EXP 12 bag for many…
I was after their EXP 12 bag for many months in slate. When it finally became available, I ordered the black one by mistake. I realised my mistake and ordered the slate one as well. I emailed Pacsafe customer services email and explained my error. They replied the same day by cancelling the black one, refunding me and informing me to ignore the dispatch email for the black item. This is a display of excellent customer service as I didn't need to do anything further and I was fully confident of what was happening in the background was in my interest. The slate bag duly arrived by Royal Mail. The bag is excellent and has become my new daily use bag.
25 February 2026
Reply from Pacsafe UK
Thank you so much for taking the time to share this, we really appreciate it.
We’re delighted we were able to sort everything quickly and make the process straightforward for you. It’s important to us that our customers feel confident and looked after, especially when simple mistakes happen.
We’re also thrilled to hear the EXP 12 in Slate has become your new daily bag, that’s fantastic to know!
Thank you again for your support and kind words.
Kind regards,
The Pacsafe Team
I had been waiting for a re-stocked…
I had been waiting for a re-stocked item and, as soon as I received the email saying it was back in, I ordered it ... it was delivered within a couple of days ... fab service & great products... thank you !
25 February 2026
Reply from Pacsafe UK
Thank you so much for your lovely review!
We’re really pleased you were able to grab the item as soon as it came back into stock and even happier to hear it reached you so quickly. That’s exactly the service we aim to provide.
Thank you again for your support and kind words, it truly means a lot.
Kind regards,
Brad
The Pacsafe Team
Great Service
Brad and the team gave the best level of customer service despite the logistics delays regarding Exp12.
25 February 2026
Reply from Pacsafe UK
Thank you so much for your kind words, we truly appreciate it.
We’re sorry again for the logistics delays with the EXP 12, it sold out so quickly, but we’re really pleased we could support you and keep things moving in the right direction. Providing clear communication and the best possible service is always our priority.
Thank you again for your patience and support.
Kind regards,
The Pacsafe Team
Love everything about the cross body…
Love everything about the cross body bag. Great features. Comfortable. Peace of mind. Excellent travel companion.
11 February 2026
Reply from Pacsafe UK
Thank you so much for your fantastic review.
We’re delighted to hear you love everything about your crossbody bag, especially the comfort and peace of mind it provides. That’s exactly what we aim to deliver, so it’s wonderful to know it’s become such a great travel companion for you.
We really appreciate you taking the time to share your experience.
Kind regards,
The Pacsafe Team
Considered purchase but well worth it!
Husband touring Vietnam, Cambodia & Thailand so needs secure day bag. This backpack is brilliant. Very secure roobar locking on main compartment & middle compartment (found it easy to use)
Well made lightweight bag. Well padded straps.
2 internal pockets in main compartment. One rfid pocket - fits passport although pocket is not deep enough to be able to secure the velcro fastening.
Really roomy to use as a day touring bag. Ideal size for carry on bag on plane.
I may have to commandeer it when he comes home!
24 February 2026
Reply from Pacsafe UK
Thank you so much for your wonderful review!
It sounds like the backpack is getting a proper test across Vietnam, Cambodia and Thailand, what an amazing trip. We’re delighted to hear it’s proving secure, comfortable and roomy enough for day touring, and that the Roobar™ locking system is working well for you.
We also appreciate your feedback on the RFID pocket depth — that’s helpful insight and something we’ll share with our product team.
Can’t blame you for considering commandeering it when he gets home! 😄
Wishing him an incredible trip, and thank you again for choosing Pacsafe.
Kind regards,
The Pacsafe Team
I am always happy with every purchase…
I am always happy with every purchase of bag here. I feel secure and ease my mind especially going out. In the same time, all my things like camera, tripod and other things.
16 February 2026
Reply from Pacsafe UK
Thank you so much for your continued support, it really means a lot to hear you’re always happy with your purchases.
We’re delighted that your bag gives you peace of mind when you’re out and about, while still comfortably carrying your camera, tripod and other essentials. That balance between security and practicality is exactly what we aim for.
Thank you again for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Good service
Good service, excellent product and informative website.
20 February 2026
Unprompted review
Reply from Pacsafe UK
Thank you very much for your kind review.
We’re delighted to hear you found the service good, the product excellent, and the website informative, that’s exactly what we aim to deliver.
We really appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
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