So with a few trips booked, and having had a bag opened before (nothing valuable taken) I wanted something more reliable. Two trips in it’s been great so far, it’s well made, fits all I need as a pers... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
Company replied
Going to Sorrento, Rome and Paris in a few weeks and wanted bags that were easy to carry but pretty secure for carrying passports, credit cards, etc., around. Pacsafe UK seemed to have the best select... See more
Company replied
Easy tranaction at all stages with speedy delivery and a high quality product. After having her purse pickpocketed from her handbag on the Paris Metro I bought this for my wife to ensure it doesn’... See more
Company replied
Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
667 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Safety features are brilliant
Quality bag, ideal when out walking for purse,glasses etc. Safety features are brilliant. Quick service. Highly recommend.
20 March 2026
Reply from Pacsafe UK
Thank you for the great review. We’re so pleased to hear you’re enjoying the bag and that it’s proving ideal for carrying your essentials when out walking. It’s also lovely to know the anti-theft safety features and quick service made such a positive impression.
We really appreciate your recommendation and your support.
Kind regards,
The Pacsafe Team
Excellent bag for keeping valuables safe
Internet searches for a safe, secure bag for day trips to areas known for pickpockets kept suggesting this bag. Having purchased one I can see why.
Light enough to carry all day, yet with numerous features designed to keep valuables safe, it is easy to see why it is so popular.
The fact that it is made from recycled materials is a bonus!
19 March 2026
Reply from Pacsafe UK
Thank you for taking the time to share such a detailed review. We’re delighted to hear that your research led you to us and that the bag has lived up to expectations.
It’s great to know you’re finding it comfortable to carry all day while still benefiting from the added peace of mind our anti-theft features are designed to provide. Features like lockable zips, RFID-blocking pockets and cut-resistant materials are all there to help keep your valuables safe in busy environments .
We’re also really pleased you appreciate the use of recycled materials, sustainability is a big focus for us, with many of our bags made using regenerated or recycled fabrics without compromising on quality .
Thanks again for your support, we truly appreciate it.
Kind regards,
The Pacsafe Team
Very pleased with the sling bag
Very pleased with the sling bag, just what I was looking in which to carry my new camera, for ease of access. Slightly disappointed with the delivery. We were out when the item was delivered, and despite asking for it to be delivered two days later, it was left in our recycling box.
12 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re pleased with the sling bag and that it’s working well for carrying your camera with easy access, that’s exactly what it’s designed for.
We’re sorry to hear about your delivery experience. We understand how frustrating that must have been, especially when you had requested a later delivery date. We’ll certainly pass this feedback on to the courier to help improve the service.
Thank you again for your feedback and support.
Kind regards,
The Pacsafe Team
Prompt service
Ihave used this company since covid and have found this mask effective, as it has protected me thus far.
I would recommended the silver Ion mask.
12 March 2026
Reply from Pacsafe UK
We’re really pleased to hear that you’ve been using our products since Covid and that the mask has worked well for you. It’s great to know you’ve found it effective and reliable.
Thank you as well for your recommendation, it means a lot to us.
Kind regards,
The Pacsafe Team
Very well made looks and feels great I…
Very well made looks and feels great I like the very easy zippers so far I cannot find any thing I don’t like about this bag I am looking at a carryon bag next.and my item came the next day so was excellent.i am very happy with my bag. Thank you.
18 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re so pleased with your bag and that you’re enjoying the quality and smooth zippers. It’s great to know your order arrived quickly as well.
We’re especially pleased to hear you’re already considering a carry-on bag, we’d be happy to help if you need any recommendations.
Thank you again for your support.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re pleased to hear the bag was a good size and fitted everything you needed. That’s exactly what we aim for.
Kind regards,
The Pacsafe Team
Your service is impeccable
Your service is impeccable! Unfortunately the bag and purse I chose didn’t suit - too small for my needs for what I’m used to so I have returned them. The product was very well made and robust so I will keep searching for the perfect one! Thanks.
17 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you were happy with the service, although we’re sorry the bag and purse weren’t quite the right fit for your needs. It’s great to know you found the products well made and robust.
If you’d like any help finding a style that better suits what you’re used to carrying, we’d be more than happy to make some recommendations.
Thank you again for your feedback and support.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear you’re pleased with the product and that it arrived quickly. We really appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear that your order arrived quickly, was well packaged, and that you’re pleased with the quality of the product.
We really appreciate your feedback and support.
Kind regards,
The Pacsafe Team
super product from PacSafe
super service from PacSafe. Stylish bag and have already benefited from its features following a recent trip overseas and a failed pick pocket attempt - thank you PacSafe
24 February 2026
Reply from Pacsafe UK
We’re delighted to hear you’re pleased with the bag and the service. It’s especially reassuring to know that the anti-theft features helped protect your belongings during your recent trip, that’s exactly what our products are designed for.
Thank you again for your support and for sharing your experience.
Kind regards,
The Pacsafe Team
Could be much better
Disappointing that only one inner pocket, and that is credit card sized. Otherwise only 2 large sections. Not even pocket for passport. Zips a bit bizarre. Nice colour, red.
11 March 2026
Reply from Pacsafe UK
We’re sorry to hear that the internal layout didn’t meet your expectations. Your feedback regarding the pocket configuration and zip design is really helpful and will be passed on to our product team for consideration in future designs.
We’re glad to hear that you liked the red colour, and we appreciate you taking the time to share your thoughts.
Kind regards,
The Pacsafe Team
Fast delivery
Fast delivery. Nice mask. Very useful to keep in a pocket when travelling.
10 March 2026
Reply from Pacsafe UK
We’re pleased to hear that your order arrived quickly and that you’re happy with the mask. It’s great to know you find it useful to keep in your pocket while travelling.
Kind regards,
The Pacsafe Team
Pacsafe purse
Delivered as you said. Product looks as advertised. Already tried my brothers Pacsafe on previous holiday
9 March 2026
Reply from Pacsafe UK
We’re pleased to hear that your order arrived as expected and that the product looks just as advertised. It’s great that you were already able to try your brother’s Pacsafe on a previous holiday and decided to choose one for yourself.
We hope it serves you well on your future travels.
Kind regards,
The Pacsafe Team
Great quality and Looks.
Great quality and Looks.
Very pleased with my Pacsafe bag.
Just checked and it’s a W Anti-Theft Micro Sling. Whatever, it’s perfect for my needs. Passport, wallet, iPhone 17 pro, all fit in with space for as much again. Trialling it around the house it’s sits nicely across my body and allows me access. The zipper security tag is a neat, simple idea and not too much of a fiddle to use.
I’m a male in my 70s and not accustomed to using a bag but this is ok and I don’t feel silly wearing it.
9 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re so pleased with the quality and look of your Pacsafe bag, and that the W Anti-Theft Micro Sling introduced this year is working perfectly for your needs. It’s great to know it comfortably fits your essentials while still having extra space.
We’re also glad to hear that it sits comfortably across the body and that the zipper security feature feels simple and practical to use. It’s especially nice to hear that it feels natural to wear and gives you easy access when you’re out and about.
Thank you again for taking the time to share your experience — we really appreciate it.
Kind regards,
The Pacsafe Team
My pacsafe crosdbody saddle bag will be…
My pacsafe crosdbody saddle bag will be perfect for my next trip abroad. Its lightweight and roomy enough to hold a bottle of water as well as my other bits and pieces. I particularly wanted to be able to put water bottle in it as otherwise my hands would not be free and in Aussie heat I need water with me. I like that it is a neat wee bag when not being extended to hold water bottle. Took a while to work how to pinch the zip dock to open zip and that is only minus to it. Not a huge fan of zip dock and would have preferred it to secure in same way as other pacsafe bags do. The cerulean blue is nice shade tho would have like a non patterned version. All in all, I would recommend it as it will protect my belongings, won't be too heavy and will hold my water bottle! Fast delivery. Well pleased!
27 February 2026
Reply from Pacsafe UK
We’re delighted to hear that your Pacsafe crossbody saddle bag will be a great companion for your upcoming trip abroad. It’s great to know the lightweight design and expandable space work well for carrying essentials, including a water bottle, especially in the Australian heat!
We also appreciate your feedback about the zip dock and understand it can take a little time to get used to. Your comments about the closure and colour options are very helpful, and we’ll be sure to pass them on to our product team.
We’re pleased your order arrived quickly and that overall you’re happy with the bag. Thank you for your recommendation and support.
Kind regards,
The Pacsafe Team
Very comfortable and safe 👍🏾
6 March 2026
Reply from Pacsafe UK
We’re really pleased to hear that you find the bag comfortable and secure, that’s exactly what we aim for with our designs.
Kind regards,
The Pacsafe Team
From placing the order to receiving was…
From placing the order to receiving was very quick and professional
5 March 2026
Reply from Pacsafe UK
We’re delighted to hear that the whole process, from placing your order to receiving it, was quick and professional. We really appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Nice quality sling pack, which will last
Nice quality sling pack, which on first impressions appears well made and will last a long time.
I like the various compartments, the fact it takes a an umbrella with ease and the novel 'anti-theft' mechanism. However, at £85 (inc delivery) it's expensive when compared to a decent brand competitor and some leather sling bags.
19 February 2026
Reply from Pacsafe UK
We’re pleased to hear that your first impressions of the sling pack are positive and that you like the quality, compartments, and the anti-theft features. It’s great to know it comfortably fits essentials like an umbrella as well.
We appreciate your comments regarding the price. Our bags are designed with specialised anti-theft technology and durable materials to help keep belongings secure while travelling, but we completely understand that value is an important consideration and we’re grateful for your feedback.
Thank you again for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Not impresssed
6 March 2026
Reply from Pacsafe UK
We’re sorry to hear that you were not impressed. If you could please contact our customer care team at customercare@pacsafe.co.uk, we would be more than happy to look into the issue and do our best to help rectify the situation.
Kind regards,
The Pacsafe Team
The delivery was very quick
The delivery was very quick. The item is same as described. Cannot wait to use it on travels!
26 February 2026
Reply from Pacsafe UK
We’re delighted to hear that your order arrived quickly and that the item matched the description. We hope it serves you well on your upcoming travels.
Thank you again for choosing Pacsafe.
Kind regards,
The Pacsafe Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.