Purchase, payment, delivery - everything went smoothly from A to Z. The action figure was so well packaged that it arrived in perfect condition. In addition, the contact with Pack Turtle was very frie... See more
Company replied
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Ordered the Hot Wheels City Expansion Track Pack and it was shipped the same day. Very carefully packaged and in perfect, new condition. This item is frequently sold out at Target and Amazon and Pack... See more
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I couldn’t find the toy product anywhere else. You had the item making grandchild’s wish list possible. First time purchaser from site nothing but a good experience all around. Thank you!
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Ordered two kits: 2001 Moonbus and Sealab. Rapid delivery in good condition; well-packed and complete without damage. Came in two separate packages. Thx, Pack Turtle!
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Company details
Written by the company
Selling everything fun and collectible. Toys, action figures, collectibles, games, t-shirts, pet toys and more!
Contact info
Chesapeake, Virginia, United States
- 888-382-3967
- help@packturtle.com
- packturtle.com
4.7
Excellent
117 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pack Turtle
Thank you for the great review! We're glad to hear you were happy with the packaging and quick shipping. Thanks again for supporting us at Pack Turtle, and we hope you enjoy your purchase. We look forward to seeing you again soon!
Timely responses
Timely responses and great customer service. Received my package way sooner than expected.
15 November 2024
Reply from Pack Turtle
Thank you for the wonderful review! We're thrilled to hear that you had a positive experience with our customer service and that your package arrived earlier than expected. We’re grateful to have you as a customer and can't wait to assist you again!
Reply from Pack Turtle
Thank you for the fantastic review! We're so happy you had a great experience with our site and enjoyed the email updates. We appreciate your support! If you need anything, feel free to reach out. We look forward to seeing you again soon!
Reply from Pack Turtle
Thank you for your kind review! We're so glad to hear that you’re happy with our site and that your orders always arrive well-packed and in great condition. We strive to provide excellent service, and your feedback means a lot to us. We truly appreciate your support and look forward to serving you again soon!
Great communication and packaging
Great communication and packaging. I appreciate you!
29 October 2024
Reply from Pack Turtle
Thank you so much, Sandra! I'm so happy to hear you were pleased with the communication and packaging. It's amazing customers like you that make what we do so rewarding. I hope you enjoy your action figures, and I look forward to serving you again soon!
Reply from Pack Turtle
Thank you for your positive review! We aim to provide the best experience, and we're happy we could meet your expectations. Looking forward to your next visit!
Great experience
I ordered the premium finish ss03 megatron and loved it. Packaging was amazing and so was the figure. Pricing was the best I could find as well. 5/5 would recommend
25 October 2024
Reply from Pack Turtle
Thank you for the awesome review! We're so happy to hear you loved the Premium Finish SS03 Megatron Figure and that both the packaging and pricing exceeded your expectations. Your recommendation means a lot to us, and we can’t wait to serve you again in the future! Thanks for choosing Pack Turtle!
Shipping was fast and the product was…
Shipping was fast and the product was delivered not damaged. Thank you so much! Will be making another purchase soon!
25 October 2024
Reply from Pack Turtle
Thank you, Alysia, for your review! We're pleased to hear your order arrived quickly and without any issues. We truly appreciate your support and look forward to your return. Feel free to reach out with any questions.
Reply from Pack Turtle
Thank you so much for your kind review, Shihab! We truly appreciate having you as a customer and look forward to welcoming you back soon. If you need anything at all, don’t hesitate to reach out. Thanks again!
Cheryl
I paid extra for fast shipping and did not get fast shipping.
I paid extra for fast shipping. I didn't receive it any earlier than normal so I asked for the fast shipping fee back of $10.23 .This company didn't even ship my package until late the next day then wanted to blame it on the hurricanes. Now they are ignoring me and blocked me from their website. I don't recommend. Horrible service. My item was late. When you said Thursday or Friday and it showed up Saturday. What is that called? I paid 10.23$ for 2-4 day shipping. I received it in 5. Can you do the math? They also blocked me from their website and refuse to reply to me on email but can reply to my review. It's $10.23 if a company is this greedy over that then they need to shut the doors. Amazon and eBay have all the figures they have with a better price and now that I've experienced them the same shipping date. Also the box to the figure was damaged. And my figure was opened and taken out of the box. Horrible service. Scam artists
7 October 2024
Unprompted review
Reply from Pack Turtle
As explained in our shipping policy, orders placed after 11:00 AM are shipped the next day. Your order was placed after 11:00 AM on Monday, and it was shipped at 2:20 PM on Tuesday. You received your order on Saturday, 4 days after shipment. This is within the estimated USPS Priority Mail delivery estimate of 2-4 days. Despite the weather delays in your area due to Hurricane Helene, your order still arrived on time. Even though your order was delivered within the estimated time frame, you insisted on a refund of your shipping costs. We offered a full refund for your order upon return of the product, which you declined. Demanding a shipping refund when your order was not late is considered an attempt at fraud. We have a zero-tolerance policy against fraud and also harassment.
Just ordered 80 hot wheel cars for my…
Just ordered 80 hot wheel cars for my business and Pack Turtle did great! Amazing prices, better than everything arose online. They Also shipped out very fast and got here way faster than expected with great packing quality and not missing any cars! Thank you pack turtle team!!
20 November 2023
Unprompted review
Reply from Pack Turtle
Hi Zachary,
Thank you for your Trustpilot review and for taking the time to share your amazing experience with others! We understand the importance of quick delivery, and are proud to offer fast, reliable shipping. Hope to see you again soon and Happy Holidays! Cheryl
Stood by their product, overall very positive experience
Ordered a D&D Black Dragon Trophy Plaque (originally made by WizKids, a WOTC subsidiary) from PackTurtle and the order shipped quickly and was incredibly well-packaged.
When it arrived I had some questions about the paint job on the model not matching the promo images from WizKids (the dragon heads do not have the green overtone shown in WizKids' promo images) and reached out to PackTurtle to ask about it. Despite PackTurtle only being a reseller and not manufacturing original item, Cheryl sent photos of each of the Black Dragon Trophy Plaques they had in inventory and offered to either do an exchange for any of the heads in their inventory or a refund if I was unhappy with the paint job on the trophy I had received.
After looking at each of the items in inventory I could tell it was a quality control issue on WOTC's end and not an issue with the specific item sent by PackTurtle so I kept the one I had, but PackTurtle's willingness to back the quality of their products, even when they weren't the original manufacturer, is something I don't usually see with resellers.
Additionally, Cheryl was incredibly polite and helpful throughout the entire process. I wouldn't hesitate to shop from them again in the future and highly recommend them as an online merchant.
18 October 2022
Unprompted review
Reply from Pack Turtle
Hi Corwin,
Thank you so much for the thorough Trustpilot review! It is important to us to receive positive feedback through reviews like this. It was such a pleasure helping you and I am looking forward to seeing you again soon. Let us know if there is anything you may need. Thanks again, Corwin and have an amazing week!
Cheryl
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