Purchase, payment, delivery - everything went smoothly from A to Z. The action figure was so well packaged that it arrived in perfect condition. In addition, the contact with Pack Turtle was very frie... See more
Company replied
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Review summary
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Ordered the Hot Wheels City Expansion Track Pack and it was shipped the same day. Very carefully packaged and in perfect, new condition. This item is frequently sold out at Target and Amazon and Pack... See more
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I couldn’t find the toy product anywhere else. You had the item making grandchild’s wish list possible. First time purchaser from site nothing but a good experience all around. Thank you!
Company replied
Ordered two kits: 2001 Moonbus and Sealab. Rapid delivery in good condition; well-packed and complete without damage. Came in two separate packages. Thx, Pack Turtle!
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Company details
Written by the company
Selling everything fun and collectible. Toys, action figures, collectibles, games, t-shirts, pet toys and more!
Contact info
Chesapeake, Virginia, United States
- 888-382-3967
- help@packturtle.com
- packturtle.com
4.7
Excellent
117 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Everything's fine!
Purchase, payment, delivery - everything went smoothly from A to Z. The action figure was so well packaged that it arrived in perfect condition. In addition, the contact with Pack Turtle was very friendly, every email was answered in the shortest possible time. Therefore, my purchase from Pack Turtle was an all-round positive experience.
24 May 2025
Reply from Pack Turtle
Thank you so much for your wonderful review! We’re thrilled to hear that your entire experience—from purchase to delivery—went smoothly and that your action figure arrived safely. Providing friendly and timely support is very important to us, so it means a lot to know you felt well taken care of. We truly appreciate your support and look forward to serving you again at Pack Turtle!
Reply from Pack Turtle
We really appreciate your feedback! It’s awesome to know you’re happy with the shipping speed and prices. Hope your figure is a great addition to your collection! Feel free to reach out anytime if you have any questions. Thank you.
Excellent quality product and very fast…
Excellent quality product and very fast delivery
I really appreciate and support your business
Thanks for all
19 May 2025
Reply from Pack Turtle
Thank you so much for the kind words and support! We're thrilled to hear you were happy with the action figures and how quickly they arrived. It truly means a lot to us to have customers like you — thanks again for choosing Pack Turtle!
Reply from Pack Turtle
Thanks so much for the great review! We’re happy to hear you’re pleased with the fast shipping, deals, and communication. It means a lot to us, and we’re always here if you need anything. Looking forward to helping you again soon!
Reply from Pack Turtle
Thank you for the 5-star review! We're so glad you found our service easy and fast — that’s what we strive for. We really appreciate your support and are grateful to have you as a customer!
Reply from Pack Turtle
Thanks so much for your review! We're glad to hear your item shipped quickly. We appreciate your support and hope to see you again soon!
Great price and fast shipping!
12 May 2025
Reply from Pack Turtle
Thank you so much for your review! We're really glad to hear you were happy with the price and how fast your order arrived. We're always here if you have any questions — don’t hesitate to reach out!
Shipped fast and packed well!
6 May 2025
Reply from Pack Turtle
Thank you for the review! We’re happy your order arrived quickly and safely. We appreciate your support and look forward to seeing you again soon! If you ever need anything, feel free to reach out.
Reply from Pack Turtle
Thanks so much for the 5-star rating! We’re glad you had a great experience and appreciated the careful shipping. We work hard to offer fair pricing and reliable service—feel free to contact us anytime, and we hope to see you back again soon!
Easy to order and deal with
Easy to order and deal with. Great price and quick shipping!! Loved everything and overall it was a great experience!
Will purchase from Pack Turtle again!!
28 April 2025
Reply from Pack Turtle
Thank you so much for the awesome review! We're thrilled to hear you had a smooth experience and loved everything. It means a lot to us that you'd shop with Pack Turtle again—we'll be here whenever you need us!
Reply from Pack Turtle
Thank you so much for your review! We're glad to hear everything arrived quickly and as described. If you ever need anything or have any questions, don't hesitate to reach out. We appreciate your support and hope to serve you again soon!
Allow me to start with the positives
Allow me to start with the positives: Those who responded to me via support were extremely kind and professional. They understood my frustrations and helped me resolve the issues at hand every step of the way. They were courteous and forthright and quick to reply. So I am thankful for the support desk. That being said, as a whole, I'm honestly extremely disappointed in this website. It was referred to me by an avid collector. Yet, had I known the wait times for items would be months on end, with some wait times having no release dates ever established (after having been constantly changed), I'd have never ordered from here to begin with. It's been a very frustrating experience. I understand there appear to have been issues with the suppliers; but the frustration remains, regardless, leaving a sour taste in my mouth.
23 April 2025
Reply from Pack Turtle
Thank you for your honest feedback, and for recognizing our support team's efforts. We completely understand your frustration regarding the preorder delays with one of your items. Preorders can be tricky, as release dates are set by the manufacturers and often change due to production delays or shipping issues — which are unfortunately beyond our control. We keep customers informed as updates come in, and we share your disappointment when timelines shift unexpectedly.
Very fast shipping
Very fast shipping. Item was well packaged and as described. I would order from them again. Thank you.
24 April 2025
Reply from Pack Turtle
Thank you for the kind review! We're glad to hear your Jack and David 2-pack from An American Werewolf in London arrived quickly and in good condition. We truly appreciate your support and would be happy to have you shop with us again. Enjoy the figures!
Reply from Pack Turtle
Thank you so much for your review! We're glad to hear that your package arrived safely and on time. If there's anything else we can do to make your experience even better, feel free to reach out. We appreciate your support!
Ridiculously fast
Ridiculously fast response and delivery! It Came well packaged. No damage. Figurines are perfect. Absolutely love it. Zero complaints.
3 April 2025
Reply from Pack Turtle
Thank you for the amazing feedback! We’re so happy to hear that your order arrived quickly and in perfect shape—and even happier that you love your figures! That means the world to us. If there’s anything else we can help with, don’t hesitate to reach out.
First Timer
This was my first time using you guys. My order was shipped out and received in a timely fashion
3 April 2025
Reply from Pack Turtle
Thank you for the 5 stars and for shopping with us—we’re so glad your first experience went smoothly! We're all about being reliable, so it's great to hear your order arrived on time. Hopefully, it’s the first of many more to come. Thanks again!
My package came fast!
My package came fast!! I mean fast 😁,I like pack turtle.im going to order future purchases soon !
2 April 2025
Reply from Pack Turtle
Thanks so much for the kind review! We’re happy to hear your package arrived quickly and that you’re pleased with your purchase. We’re looking forward to your next order! Feel free to reach out with any questions. Thank you again!
Reply from Pack Turtle
Thank you for taking the time to leave us a review! We’re thrilled to hear you’re happy with our fast delivery and packaging. We truly appreciate your support and look forward to serving you again soon. If you need anything, don’t hesitate to reach out—we’re happy to help!
Great communication and prompt shipping…
Great communication and prompt shipping once items were available. Questions were answered quickly when contacting
25 March 2025
Reply from Pack Turtle
Thank you for the wonderful review! We're thrilled to hear you were satisfied with our communication and shipping. We’re always here to help, so feel free to reach out anytime! Your support truly means a lot to us, and we can’t wait to serve you again soon!
Orders always arrive in a timely manner…
Orders always arrive in a timely manner and are exactly as pictured.
18 March 2025
Reply from Pack Turtle
Thanks so much for your kind words! We're happy to hear your orders always arrive on time and just as pictured. We truly appreciate your support and hope to see you again soon!
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