P1 Travel Reviews 

10,692
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note the exceptionally smooth booking process, stating that both event tickets and hotel reservations arrive securely and well in advance of the scheduled dates. Many consumers also appreciate the fantastic accommodation locations, clear event information, and completely stress-free arrangements that make attending international sports events wonderfully memorable. However, some people mentioned significant difficulties regarding VIP hospitality access and locating specific areas within the venues. A small group of reviewers also experienced real frustration when trying to find distant accreditation centers or missing scheduled services due to poor communication.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a smooth, reliable booking... See more

Order

Consumers find order to be a largely satisfying experience, highlighting the easy booking process and good... See more

User experience

Clients share positive opinions on user experience, highlighting the smooth booking process and reliable... See more

Location

Reviewers mention positive feedback about location, noting that hotels are close to transport options and... See more

Booking process

Customers had positive experiences with the booking process, frequently praising the straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back home following an epic Italian road trip finishing with the Monza Grand Prix with tickets purchased through P1 Travel. Amazing seats on the chicane delivered to my inbox weeks before the eve... See more

Rated 5 out of 5 stars

We booked a package deal with P1 Travel for a multiple days stay in London, including a visit to the Bon Jovi Concert at Wembley of 6 September 2026. Smooth booking process. After sales/services very... See more

Rated 5 out of 5 stars

The best experience from purchasing of tickets to the delivery on email and seamless process during the Monza weekend. I will definitely use your services again. I wish I had known about you earlier b... See more

Rated 5 out of 5 stars

P1 Travel upgraded our seats to a box at the last minute. Great views of the pitch at Emirates. Minor confusion Dial Square as apparently VR code vouchers were needed for the provided Cannon Club pack... See more


Company details

  1. Event Ticket Seller
  2. Sport Tour Agency

About P1 Travel

Written by the company

24/7 Event Emergency Hotline Event Guarantee Largest Official Ticket Reseller

P1 Travel gives you the opportunity to attend your favorite sports or music events anywhere in the world.

We ensure you of the best possible experience, thanks to our official partnerships with the biggest international football clubs, event venues, and sports tournaments.

With a wide range of official tickets and travel packages, we'll take you to the event of your dreams!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(10,692)

2,908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It is Legitimate.

Was a little skeptical at first, but when I got to the Monza Race, the tickets scanned with no problem. Communication was great as well.

25 August 2026
Rated 1 out of 5 stars

€980 for four VIP Silver packages — no lounge access and still no resolution

We purchased four “VIP Silver – CL” packages for Sporting CP vs Galatasaray on 9 September 2026, paying €980 including fees.

P1 Travel’s own itinerary explicitly promised VIP Silver lounge access before the match and during halftime. We attended the match and used the seats, which were comfortable. Our complaint is about the hospitality access we paid for but did not receive.

At the stadium, we approached a lounge near our seating area. After initially being refused, we spoke with several staff members and reached a check-in desk. Staff inspected our tickets, told us they were not eligible and directed us downstairs. The hosts downstairs checked the tickets and gave us the same answer. We returned to our seats without receiving any lounge access.

We raised a written complaint and supplied the booking confirmation, itinerary and tickets. P1 acknowledged the complaint, initially said relevant management were away at the Madrid Grand Prix, and subsequently said it would investigate with Sporting CP. We still have no outcome from that investigation, no concrete compensation proposal and no refund.

If these tickets required a different lounge, entrance or additional credential, P1 needs to explain exactly what was required and where those instructions were provided for our booking.

We are asking for a clear explanation and an appropriate cash refund for the hospitality component we did not receive. I will update this review to reflect any resolution.

8 September 2026
P1 Travel logo

Reply from P1 Travel

Hi Henrique,

Thank you for your review. We are sorry to hear that your experience did not meet expectations.

As confirmed via email, we have received your complaint and are currently investigating the matter together with our event partner. We will respond directly to you once our review has been completed and we have received all relevant information.

Kind regards,
P1 Travel Customer Support

Rated 5 out of 5 stars

We received the tickets as expected a…

We received the tickets as expected a few days before the event. Instructions where good just missing the gates opening hours which I don't think it's related to P1 but to the évent organiser.
Thank you again !

26 August 2026
Rated 4 out of 5 stars

Tickets for Monza F1 success

It did what it said it would do.
The only part I didn't enjoy was waiting so close for the tickets to come through, but they did come and they were exactly what we ordered.

25 August 2026
Rated 1 out of 5 stars

I bought tickets for Napoli v Arsenal…

I bought tickets for Napoli v Arsenal but had to spend the first half sitting in the walkway as someone was in my seat and the stewards refused to get them to move.Instead they suggested I just sit in the steps where I could find space. Really disappointing experience for my first ucl game

9 September 2026
P1 Travel logo

Reply from P1 Travel

Dear Customer,

We are truly sorry to hear about your disappointing experience at the Napoli v Arsenal match. It is unacceptable that you were left sitting in the walkway during the first half, and we understand how frustrating this must have been, especially for your first UEFA Champions League game.

While seating arrangements inside the stadium are managed by the local stewards, we regret that they did not resolve the situation appropriately. Your feedback is very important to us, and we will be raising this matter with the stadium authorities to ensure better handling in the future.

We sincerely apologize for the inconvenience caused and hope that despite this setback, you will give us the opportunity to provide you with a much better experience at future events.

Best regards,
P1 Travel

Rated 4 out of 5 stars

Everything was good

Everything was good. The service was great, and they responded to messages quickly. The only thing was that I received the tickets just five hours before the match, which caused me some anxiety

9 September 2026

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