OZ Toner Reviews 153

We purchased a new printer for $5,000 and received it faulty with no power. It has been over a month and a half, and the store still refuses to cancel the order and issue a refund.

The service has been very poor. The staff there are unhelpful, and there is no one to speak with to resolve the issue.

Very nice and a decent team of people that run this business. Highly recommended

Very helpful staff. I need the printer urgently and they assisted with a same day pick up and solved my problem.

Purchased the printer and cartridge. Realised that the cartridge is not needed. They promptly helped to refund the cartridge without any question. Thanks a lot team.

I recently needed to replace an old printer due to a maintenace issue, and as I'd just spent $160 on new ink cartridges tried to buy a similar model. I google searched and found that Oztoner had the same printer in stock. I bought it online for a great price and it arrived 2 business days later. I'd never heard of them before but will soon be recommending them without hesitation.

Totally professional with transaction and delivery - 5 stars!

Great customer service and value.

I have previously purchased my toner from this company. Items are good quality and are packaged well for post. I have been happy with the service provided from OZ Toner as well as the competive price that is offered.

Ordered a printer based on the recommendation of the oztoner staff. It came without the capabilities as promised by sales staff so they told me to return it for a refund. I returned the printer in perfect working order, now oztoner are ghosting me. Nothing but thieves, do not use this company.
Oztoner - if you're reading this. I will delete this negative review when the full refund is processed.

Easy to select product and order. Fast, efficient delivery. Goods as described

Quick turn around of my order with clear communication as to the delivery progress. Able to purchase an item not available in NZ

Prompt delivery, everything OK. The printer arrived on time, was well packaged, and works as expected. No issues at all. 👍

Great service and reasonably priced products. Fast delivery

Easy business. Hassle free

It was easy and smooth process. Great service.

Printer ink was delivered promptly and works well. The price of delivery makes one pause but we did not have any other option but to order from the printer supplier as they provided the printer which is not supported by Brother in Australia.

STAY AWAY FROM THIS COMPANY.

I would give this company ZERO stars if I could. They are completely dishonest and deceptive. I asked their support if a certain part was compatible with my printer, instead of chasing up the enquiry for me, they referred me to the manufacturer and gave me the manufacturer's contact number who advised it was... turns out it wasn't.

The company won't take responsibility and despite accepting the item returned, are now claiming it as "change of mind" when in fact we were lied to by manufacturer because the lazy support staff wouldn't follow up on our enquiry in the first place.

I was told to return the item, which I have, in the original packaging. They are now refusing to refund me, want to give me store credit which they haven't done and to add insult to injury want to charge a 30% restocking fee.

I claimed a chargeback through my credit card company and OZ Toner are trying to charge the full amount of the order despite the fact they have the item.

TAKE YOUR MONEY ELSEWHERE. DO NOT ALLOW YOURSELF TO BE SWINDLED BY THEIR DISHONEST BUSINESS PRACTICES!!!!