OZO Keyboards Reviews 78

Can't fault the product or seller, ordered and shipped promptly, just took 15 days to arrive from China! Ordered the Evo80 in pink and it is incredible, will be ordering again!

Very happy with OZO service, my parcel was delayed the staff kept me informed and were very helpful.

Great service and helpful support, will buy from again

No sale made, automatically signed up to their newsletter - I hate it when they do this.

No unsubscribe link visible on mobile, emailed back to advise of this, got possibly the most passive aggressive email I’ve ever received from a company.

Products may be good - I have no way of telling - but I have no faith in their customer service based on this experience.

Regarding the response - if I receive an email talking about the worst customer service they’ve experienced, I’m going to respond with mine.

This is the only marketing email I have received without an unsubscribe link, so it’s surprising that it’s being chalked up to ITP.

Along with this, the fact I was unsubscribed was not confirmed until I had asked specifically to be unsubscribed three separate times - and after you sent a screenshot with the unsubscribe button - which wasn’t visible on my email, which you confirmed - no fewer than ten times.

If your mental health is affected by the below words - quoted verbatim from my emails - I’d strongly suggest not working in customer service

“ Weird.

My worst shopping experience is when companies take me adding something to my basket as permission to email me daily”

“ PS it’s against EU regulation to not have a clear “unsubscribe” button on emails like this”

Keyboard and coiled cable are excellent but support is rubbish. Advertised the keyboard as being VIA compatible but I haven't been able to figure out a way to get it working. I contacted support, they sent me the wrong software and wrong manual. They also suggested things that are ridiculous and keep ignoring me.

My keyboard that I ordered came late by 1 week but still came in very good condition and no damage to the keyboard itself. Tho the plastic holder for the switches was damaged, but that was fine.

Otherwise the website itself is very great and has a modern look to it, on the website they offer a big collection of keyboards for a fair price.

I really recommend buying from this site and im very happy with my order.

Service was exceptional start to finish, the keyboard I ordered did turn out to have a small fault and required a return, but it was handled very fast and very well with constant updates. (The keyboard itself has a ridiculously low return rate, I just fell very unlucky)

Would recommend this company whole heartedly to anyone looking for any keyboard or accessories

Amazing customer service. Nice variety of products and services. Keyboards are high quality and good price. I will definitely buy more from their store.

I ordered two keyboard cases close to a month ago. i still havent gotten it.

Its way past the forecasted delivery date, even accounting for the lunar new year notice they sent out.

Edit: It looks like this whole ordeal really wasn't ozo keyboard's fault, but problems occurred outside of their control. However, they still owned up to it and offered me a little bit of compensation as well as more detailed tracking and information. Appreciated. Will update this review fully once the product is in my hands

Update: the two products I ordered arrived in good condition, although very late. Because of the lack of communication initially, ill deduct a star but outside of it, the delivery service and delay was not their fault.

My order took a bit too long to arrive so that’s why I’m not giving 5 stars but they did their best. At trying to deliver it as fast as possible some things could have been made a bit clearer but for the rest it went great

I ordered a DP104 keyboard on sale at midnight and found that my order was promptly shipped around 10am the next morning which was way quicker than I expected. I received lots of communication from OZO keyboards about where my item was and was given a tracking number straight away to track it through Royal Mail. Item arrived well-packaged and very fast as they used Royal Mail 24 hour delivery. I loved the keyboard I bought and I was really impressed with the service from this shop. I will definitely be shopping here again.

Pros;
Very good product. I would say 10/10 hopefully won't have to switch to a new keyboard again. It has only been a couple days however. Product in question is wobkey crush 80 pro in navy

Very fast response times on queries I have had. For a small business to be able to do 5-10 min response times is seriously amazing.

Bundled gifts at the time of ordering. The outemu v2s were bundled in to my order which was a nice treat.

Cons
If information is needed prior to landing in the UK, the customer cannot get that information.

When ordering do make a screenshot of their delivery window because policy does include store credit. Though my order took long enough I no longer remembered when that policy would take place.

Delivery was long and longer than expected without immediate contact in the form of an automated email. I do recommend putting this in place if you can.

Was told most of my items would come before the lunar holiday which was important and they did not. When the keyboard came it was the wrong colour entirely.

bought a mchose a7 ultra a couple weeks ago unfortunately it got stuck in customs for a while but not their fault and jake was very helpful and gave me updates and even changed my delivery from tracked 48 to 24, mouse was packaged very well and came brand new, really recommend them over amazon and aliexpress.

I bought a keyboard. It got delivered within time as expected. I had an issue with a key and received wonderful support and was able to solve the problem pretty quickly.

I'm not usually one to write reviews, but I really feel like this business truly deserves to be recognised!

I received free keycaps and a coiled cable with my Evoworks Evo80 TKL Mechanical keyboard in "Babypink" with Oat Switches, and both were beautifully matched to the keyboard purchased. You can really tell how much care goes into every order - everything is packaged so thoughtfully with the customer in mind!!

The admin is incredibly responsive on Discord and always happy to answer questions. They also host regular giveaways on their Discord server, and I was lucky enough to win one! Even after winning an Anbernic RG35XX, the owner was still unbelievably generous and included a bunch of extra keycaps for free (and they're super cute too!!!!!). I was genuinely surprised and sooooo excited when I received everything 😭

Please support this business – they truly go above and beyond with each order!!! ❤️

Thank you for all that you do, OZO Keyboards! :)

I ordered a keyboard from them at the end of December. It arrived super fast, but unfortunately, it had a minor issue (totally a factory defect, not the seller's fault). They immediately sent out a replacement part which arrived in no time. Now the keyboard is perfect! I had a great experience with their customer service—really fast and kind. Thanks again, Jake!

Nice, bit late shipping but great product snd service

Absolutely outstanding purchasing experience!
I bought a keyboard with international shipping, which is never simple, yet everything was handled flawlessly. Excellent and constant communication, great availability, and a level of professionalism and courtesy that’s truly rare.
The packaging was perfect and extremely well protected, and the keyboard arrived in pristine condition.
A highly recommended experience in every aspect. Reliable, professional seller. I will definitely buy again!