Paid $850 for s23ultra after 2 days could not start phone tried several emails for ozmobiles to phone me as I put my sim back into my old oppo but they must not own phones there as I never heard back.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely Fantastic experience 👏 Was a little apprehensive because I'd never bought a phone this way. However I'm so glad I did. Super fast arrival and Samsung Galaxy S25 Ultra in pristine condit... See more
Company replied
I’ve been a satisfied customer for many years, choosing to buy near-new iPhones for much less than brand new. Always been happy with quality, no issues. Buying refurbished is a win for the environment... See more
Company replied
Recently purchased an iPhone 17 Pro Max in “exceptional” condition from OzMobiles with standard delivery, and it arrived in just two days (I'm metro Melb). The phone itself was immaculate and in great... See more
Company replied
Company details
- #2 of 8 best companies in Cell Phone Store
- #2 of 2 best companies in Cell Phone Accessory Store
- #3 of 12 best companies in Computer Accessories Store
- #3 of 6 best companies in Computer Store
- #4 of 19 best companies in Electronics Store
About OzMobiles
Written by the company
About Us
OzMobiles is a 100% Australian owned and operated online mobile store. We specialise in the sale of discounted new, used and ex-demo phones, as well as a wide selection of mobile phone accessories. All of our smartphones are sourced locally in Australia, and we take pride in reducing the footprint of electronic waste by extending the life-cycle of technology.Our Range
Contact info
Melbourne, Australia
- https://help.ozmobiles.com.au/hc/en-us
- ozmobiles.com.au
4.8
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great phone and prompt delivery by express post
My phone arrived promptly, it was as described and it is working well with great battery life.
15 June 2026
Reply from OzMobiles
We are happy to hear that you are satisfied with the product's quality and that the battery condition has met your standards.
Your favorable notion of our business and your opinion regarding our products and delivery services are appreciated. ❤
Thank you and if you seek another item to purchase in the future, we'd be delighted to serve you again. 😊
Best Regards,
OzMobiles
Reply from OzMobiles
We send our appreciation for your 5-star rating and for sharing your experience with us! ❤
Your feedback regarding our products is greatly valued and we look forward to serving you again!
Best Regards,
OzMobiles
Very
Very, very very happy with the product. I will definitely be buying from you any time. I need anything especially now that I see that you have laptops.
16 June 2026
Reply from OzMobiles
We are glad to hear about your satisfaction with our products. 😊
Your feedback is highly valued and we'll do our best to continue providing customers with quality items in the future.
If you seek another device, don't hesitate to get in touch with us.
Best Regards,
OzMobiles
Good, Clean & Tidy refurbished iPhone
1: I ALWAYS get a good, clean and tidy mobile phone:
this is my 3rd or 4th
2: OzMobile should investigate a better delivery
service
3: My opinion is the cost TOO high for a refurbished
iPhone15 Pro
15 June 2026
Reply from OzMobiles
We are thankful for your kind feedback and for your continued support.
We are sorry for the inconvenience if there are any delays with the delivery and if our pricing is not satisfactory, but your opinion is very much noted.
Rest assured that your valuable review will be our inspiration to provide efficient transactions in the future.
Hoping to serve you again!
Best Regards,
OzMobiles
Had a excellent range of quality…
Had a excellent range of quality refurbished iphones and the prices can't be beaten
10 June 2026
Reply from OzMobiles
We are glad to hear about your satisfaction with the service you've experienced from OzMobiles.
Your feedback is highly valued and we'll continue to provide excellent products and estimates in the future.
We offer a variety of products complete with specifications, features, and reviews on our website so if you seek another device, feel free to browse through our selection.
Thank you very much!
Best Regards,
OzMobiles
Very simple to find what we needed
Very simple to find what we needed. It arrived quickly and exactly as described. Thank you
8 June 2026
Reply from OzMobiles
Thank you for supporting our products and services, and we appreciate the 5★ rating you've given!
Your feedback is highly valued and we will see to it that we provide excellent assistance in a timely manner.
Until next time!
Best Regards,
OzMobiles
Got the phone I wanted and it is…
Got the phone I wanted and it is turning out to be a great phone. Happy I saved myself some money.
15 June 2026
Reply from OzMobiles
Thank you for the 5★ rating you've given!
Your feedback is highly valued and we will see to it that we provide you with excellent phones again in the future.
Best Regards,
OzMobiles
Excellent phone the second time around
Ordered an iPhone 16 pro in "excellent" condition. The first phone received had a big scratch on the screen! I returned it which was easy and efficient, had to wait for another one to become available and ordered again. The second one is much better, only some very minor scratches. Only gave 4-stars due to the first phone being clearly not of "excellent"condition.
7 June 2026
Reply from OzMobiles
Thank you for sharing your experience with OzMobiles.
We offer our apologies regarding the problem encountered with the initial iPhone you received, but we are happy to hear that the situation has been rectified properly.
Your review will serve as our reference to do our best to provide quality products to our valued customers.
In case you experience other problems with the products while transacting with us, please don't hesitate to contact us so that we can promptly address your concern.
We appreciate your support and until next time!
Best Regards,
OzMobiles
Reply from OzMobiles
We are delighted to hear about your satisfaction!
We also highly value your support of our business, as well as your appreciation of our given estimates and quality of our products.
Thank you for your support and until next time! ❤
Best Regards,
OzMobiles
Reply from OzMobiles
We are delighted to hear about your satisfaction with our offered products.
Rest assured we'll take your feedback seriously and it shall motivate us to continue providing fairly priced and great devices in the future.
Thank you for your support and until next time! ❤
Best Regards,
OzMobiles
Quality service and value
8 June 2026
Reply from OzMobiles
We are grateful for the 5★ rating you've given!
We are delighted to hear about your satisfaction with our services.
Thank you and until next time! ❤
Best Regards,
OzMobiles
Upgrading to a newer iPhone
My 13 mini failed on me so I sadly needed to upgrade. I don’t care for the newest and greatest, just quality and working well. Got exactly that with Oz Mobiles. iPhone in exceptional condition, works perfectly, price was excellent, and delivery very fast. Overall very happy and will use again.
15 June 2026
Reply from OzMobiles
Thanks for taking the time to leave such a great review!
We're sorry your iPhone 13 mini let you down, but we're so pleased we could help you find a quality replacement.
We're delighted to hear your new iPhone arrived in exceptional condition, is performing perfectly, and was delivered quickly.
We truly appreciate your support and look forward to helping you again in the future. 😊
Best Regards,
OzMobiles
Reply from OzMobiles
Thank you for choosing OzMobiles!
Your pleasant feedback about our products and services is highly valued and we'll do our best to continue providing customers with efficient transactions in the future.
If you seek another product, don't hesitate to get in touch with us.
Best Regards,
OzMobiles
Very Happy
I found the phone I needed at a good price and was able to receive it in time for my son's birthday. Very happy with the quality and service!
13 June 2026
Reply from OzMobiles
We are thankful for your kind feedback.❤
Your appreciation of our products and services will serve as our motivation to continue providing quality devices with appropriate prices, and seamless transactions in the future.
Thank you and until next time!
Best Regards,
OzMobiles
Great product, good delivery
The product was as described and is working well. No issues with delivery so all in all a good experience. Only thing I would like is a clearer process for price matching. It’s hard because each company has different descriptions so a like for like match is almost impossible and the AI assistant was hopeless.
13 June 2026
Reply from OzMobiles
Thanks for sharing your experience. It's awesome to know the phone is spot on, but we hear you on the price-matching descriptions—matching refurbished grades can definitely be tricky! Thanks for the business, and enjoy your upgrade!
Good
First phone supplied failed after a software update but Oz Mobiles quickly replaced it with another.
4 June 2026
Reply from OzMobiles
Thanks so much for the 5-star review! While it's always a shame when a device runs into a software issue, we are glad our team was able to step in and get a replacement out to you quickly. Enjoy your new phone, and thanks for choosing us!
As always
As always, prompt delivery and a great range to choose from at the right price.
14 June 2026
Reply from OzMobiles
Thank you for taking the time to leave a review. Providing consistent quality, excellent value, and efficient delivery is exactly what we strive for, so it's brilliant to hear your feedback. We look forward to helping you out next time!
Australian company that delivers what…
Australian company that delivers what it says in a timely manner.
12 June 2026
Reply from OzMobiles
Thanks so much for the 4-star review! We're glad to hear we hit the mark with our delivery times and that we did exactly what we said we would. Enjoy your device, and thanks for supporting a local Aussie business!
Reply from OzMobiles
Thanks for sharing your feedback. We always aim to ensure our product descriptions are spot on and our service is reliable, so it’s awesome to hear we got it right for you. Hope to see you back again soon!
DO NOT PURCHASE
DO NOT PURCHASE! Warranty appears useless- phone broke under 6 months and can’t speak to anyone (only email exchange). Keeps claiming phone is ‘locked’ yet I have deleted and exhausted all possible places - they have my phone and are no longer replying to my message!!!
29 June 2026
Unprompted review
Reply from OzMobiles
We are sorry for the frustration regarding your warranty claim. To help us resolve this, our team does need the device to be completely unlocked from your personal account, as we cannot bypass this security feature to test or repair the phone. Please jump back on your email thread with us so we can help you make sure it's completely unlinked from your account and get this sorted out for you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.