Transport for London Reviews 

Always same problems. Impossible login to account. Terrible.

TfL is basically a legalised mafia. Their website is appallingly designed — navigating it is a complete nightmare. Everything about it feels deliberately engineered to maximise profit and squeeze every last penny out of ordinary people. At this rate, it would not be surprising if they started charging people a fee just for making a payment. This organisation operates like a malicious cancer — spreading through every part of daily life and draining people at every opportunity.

Expensive for nothing.
Delays, cancellations. No costumer service as well. Shameless service

I had the pleasure of travelling on the No. 238 bus to Stratford, driven by Rita, today 02/04/26 and it was one of the smoothest journeys I’ve experienced in the past few months. Her driving was calm, steady, and considerate throughout.

I made a point to compliment her, as unfortunately this hasn’t been the norm on this route, and other buses in East Han.
Many drivers tend to move off too quickly, brake harshly, and stop abruptly, often without considering elderly, disabled, or vulnerable passengers.

Drivers like Rita truly set the standard. It would be great to see more consistency across the service—perhaps through random checks—to ensure all passengers are treated with the same level of care and safety.
Thank you.

Tried registering an account in 2025 for Silvertown Tunnel but was not successful. I got a PCN and appealed that their website would not allow me to register. They did not want to listen and told me to pay penalty charge. Today I got a visit from Bristow and Sutor bailiffs and was told to pay penalty charge£590 by the end of the day. This company is very rude. You can’t negotiate payment plan with them. On the other hand TFL is not helpful. This is a total scam by TFL.

Oyster 60+ although on the card shows an expiry date of 2030 one actually has to renew the card yearly. If you fail to realise you have to pay a £35 fee for a validation check for your eligibility for the card in addition to that you will probably have to wait three weeks and be unable to use your old card. This date on the card is extremely misleading please make it clear on the card that it needs to be renewed annually and the date of renewal should be on the card as the expiry has nothing to do with it’s validity date! I did receive emails to remind me but in this day of scams I thought it was a scam so I ignored it to my detriment and I am £35 worse off for it I would further like to add that Google quotes a price of £18.50 an annual renewal for the 60+ oyster card please could you look into this. I am very happy with the service provided by TFL on the whole.

I received wrong penalty charge where I have paid for passing blackwall tunel. Called accounts they was helpful and confirmed that they received my payment. Then gave me another number to speak. I spoke with enforcement team and tried to explain situation but didn't want to listen to me becouse I'm driving leased vehicle. He offered me to go though long procedure. Is it my mistake? Are they going to pay me for my wasted time? It's really not write. I believe blackwall pay for this tunel is not write we are paying for roads but they issuing illegal penalties now with no chance to correct it. What's wrong with this country!!!

Thank you to the gentleman at wood lane Station, I forgot my coat with my cards in the office and couldn't make it back to edgeware road station. I went to wood lane via Uber due to road traffic so bad,I wanted to get back to central via train. thank you for your support,you are a star and made my day smoother 😄

Their website doesn’t work. Payments not possible. Change the leadership.

Oyster card with ove 20pounds credit stopped working for no reason. Could not use it for my journey and had to use credit card.called customer service who was polite and helpful but the system is awful. Best to use a credit card that is far more reluable

The Oyster 60+ application process is completely broken, by the look of it written by human stupidity, rather than AI. (The javascript than runs the application is not obfuscated so we can all have a look at it). It hangs, shows error messages that make no sense, but worst of all just doesn't seem to accept valid data.

I saw them questioning a fare evasion suspect without using PACE.

The RPI claimed the fare evasion suspect "Had to" answer their questions (They didn't , only provide name and address)

Today I changed trains at Leicester Square my husband managed to get on the train but I didn't
Because the doors closed
But the lovely driver must have noticed so he re opened the door to let me on
Thanks for That 😌

First and foremost, I would like to address the condition, age, and cleanliness of the trains. Many of these carriages are clearly outdated and, in my view, should have been retired long ago. It is unacceptable that in a major European capital—where residents pay significant amounts in taxes, council tax, and transport fares—passengers are expected to use trains that are decades old. This is not only disappointing but reflects poorly on London as a global city.

These trains do not meet modern European standards. Many lack proper ventilation or air conditioning, making them unbearably hot in summer and uncomfortably cold in winter. Passenger information systems are inconsistent and often insufficient. In many other European cities, even in Eastern Europe, trains provide clear and useful real-time information such as upcoming stations, time, temperature, and other relevant details. This level of service is noticeably lacking here.

Cleanliness is another serious concern. The condition of the carriages is often unacceptable: worn-out seating, visibly dirty interiors, and surfaces that appear not to have been properly cleaned for extended periods. It is frequently difficult to sit without worrying about soiling one’s clothes. This standard is far below what passengers should reasonably expect.

Despite these shortcomings, fares continue to increase, yet there is little to no visible improvement in service quality. The overall travel experience is, frankly, unpleasant and at times degrading. Public transport should meet basic standards of comfort and dignity, which is currently not the case.

The condition of stations is equally concerning. Many appear neglected, outdated, and in need of urgent renovation. Visible deterioration, including damaged surfaces and poor cleanliness, further contributes to the negative experience.

In terms of service reliability, the situation is equally frustrating. The Tube has become highly unreliable, with frequent delays and disruptions. At times, it feels as though there is only a 50% chance of reaching one’s destination as planned. Overcrowding is another major issue, with passengers often packed into carriages to an extent that makes movement and even breathing difficult.

While delays are often accompanied by repeated apologies over the public address system, meaningful assistance is rarely provided. When disruptions occur, staff are often unavailable on platforms, and passengers receive little to no useful information beyond a generic apology. Being told to “seek alternative routes” is not an adequate solution, particularly when no compensation is offered.

Over the 17 years I have lived in the UK, I have lost a significant amount of time and money due to these ongoing issues. This is both frustrating and deeply disappointing.

Furthermore, the recurring strikes—spanning multiple consecutive days and occurring repeatedly across months—raise serious concerns about the overall management and sustainability of the service. From a passenger’s perspective, this situation is simply unacceptable.

Passengers are frequently reminded that abusive behaviour towards TfL staff will not be tolerated, which is entirely understandable. However, this raises an important question: who represents and protects passengers when they are consistently subjected to poor service? There appears to be no clear accountability, and responsibility is often shifted between departments without resolution.

I would like to know who within TfL takes responsibility for these issues and who passengers can turn to for meaningful support and resolution.

This is a paid service, and as such, it should meet reasonable standards. If TfL is unable to deliver this, then serious consideration should be given to structural improvements, including consulting external experts from countries where public transport systems operate more effectively.

I am extremely dissatisfied, frustrated, and disappointed. On a daily basis, I lose at least an hour of my time due to these issues—time for which I am effectively paying.

When is TFL going to get in the 21st century. We are the laughing stock of the world. Signal failures every other day. It’s impossible to get anywhere in London quickly. I hope the Mayor gets voted out at the next election. Absolutely useless.

WHERE IS THE MAJOR OF LONDON

ARE YOU NOT ASHAMED

A HORRIFIC experience withTFL on phone and online . I have now been trying for over a week to get through to the right department to process a REFUND.

Firstly, I had to go through a MARATHON of options and when I eventually did speak to an operative, I was shunted from one department to another. No one could help. When I finally got through to the ‘refund’ department, the boixe sounded like a robot with gaps in between and when I asked if she was a robot ……. gap ……”no I am not a robot ……”.

So, as I said, a HORRIFIC EXPERIENCE all round just to get a refund of £7:55

NO REFUND WAS FORTHCOMING

The website is a mire of unnavigable options too.

Well I suppose with enough 1 stars you'll eventually make it to 5 stars.
I just wanted to commend you on your consistency, your online top up service is as useless as your entire service....WHEN WILL WE GET A SUITABLE ALTERNATIVE OR COMPETITION FOR THIS AWFUL SERVICE THAT WE ARE BEHOLDEN TO?!!!!!

I want to pay Blackwall Tunnel . The website is very very unclear!!!
It should have been that when I enter the vehicle registration number it would say (when I pay after I've driven) that this vehicle owes £4. Now it feels like I'm just paying blindly

Horrible, disgusting and cruel service during the weekends. People which works during the weekend has had the worst service.