I order a top and pants find out it wasn’t delivered and the tracking number does not exist ie says wrong address and then tracking number doesn’t now exist when I emailed delivery company .. stay awa... See more
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Placed an order before Christmas and took ages to arrive! Had poor communication with Oyrosy! Garment was very poor quality and looked nothing like pictures online when order was placed! Requested... See more
I have been ordering garments from Oyrosy and have always been thrilled with the quality and fit. But one time recently, I received a jumpsuit and the fit was too small. I emailed customer service to... See more
The quality & fit are horrible of the dress I purchased. I’ve been trying for over a month to return it for a refund without any luck. Their customer service & return policy are as poor as their merch... See more
Company replied
Breach of guidelines
Reply from Oyrosy
We're sorry to hear you're unhappy with our customer service.
We've checked your order and see the funds are frozen because of the open case, which is why we can't issue a refund right now.
Please cancel the case first, then email us at [support@oyrosy.com] with your order number, and we'll process your refund right away.
Thanks for your understanding.
Oyrosy Team
Wouldn’t rate them 1
Wouldn’t rate them 1. Dress not as described and no response to reaching out for refund options. Don’t buy from this company. I have emailed 3 times with my order number and no reply. Today they have tried to contact me is outright not true.
18 February 2026
Unprompted review
Reply from Oyrosy
We're sorry to hear about your disappointment with the dress and the difficulties you've had getting a response. We tried to locate your order using your customer ID but couldn't find a matching record in our system.
Please contact our support team at [support@oyrosy.com] with your order details (like the email used for purchase or order number) so we can assist you with your refund request.
Oyrosy Team
Clown Clothes
The outfit that arrived doesn't look like the image on the AI model. The pants look like clown pants.
These are cheaply made and I wouldn't recommend this brand to anyone.
I want my money back!
30 January 2026
Unprompted review
Reply from Oyrosy
We are truly sorry that the item did not match the description and the size was not suitable for you. We understand how disappointing this experience must be and sincerely apologize for any inconvenience caused.
We have processed a full refund for the problematic item, and the funds should be returned to your original payment account soon. We highly value your satisfaction and have done our best to resolve this issue for you.
If you are satisfied with how we handled your problem, we would greatly appreciate it if you could kindly consider updating your review. Your support means a lot to us, and we hope to have the opportunity to serve you better in the future.
Thank you so much for your understanding and patience!
Oyrosy Team
Horrible customer service
I ordeeed 2 items from this company. After a month they told me the item is no longer available but refuse to refund my money. They other item has not yet been shipped and they say they cannot find the order number. This is after several attempts with customer service. These are not cheap items.
16 February 2026
Unprompted review
Reply from Oyrosy
We are sorry to hear about your disappointment regarding the out-of-stock item.
The out-of-stock product has already been fully refunded to you, and the other item has been shipped out.
If you have any questions or need further assistance, please contact us via email with your order details.
We will respond to you promptly and help resolve any issues.
Thank you for your understanding.
Oyrosy Team
Quality is terrible
Quality is terrible, I would give no stars if I could. Looks nothing like the pictures
4 February 2026
Unprompted review
Reply from Oyrosy
We are sorry to hear you are disappointed with the product quality.
We have tried to locate your order using the review ID, but we couldn’t find any matching record.
Please contact us via email [support@oyrosy.com] with your order details so that we can assist you properly and resolve your issue as soon as possible.
Thank you for your understanding.
Oyrosy Team
Do not purchase from this company
Do not purchase from this company, I purchased an item, when it arrived the item was to small and did not fit. I made numerous attempts to contact the company to return for a full refund. The company refuses to provide there shipping address and instead asks me if I want to make another purchase. The compny uses stalling tatics and refused to follow there return policy. I believe this is a SCAM company.
Follow-up - after posting my response regarding my issue, the company reached out and provided a refund.
29 January 2026
Unprompted review
Reply from Oyrosy
We are truly sorry that the size was too small for you and that you were unhappy with our return policy. We understand how disappointing this can be, and we sincerely apologize for any inconvenience caused.
We have already processed a full refund for you, and the funds should be returned to your original payment account soon. We always value your satisfaction and have done our best to resolve this issue for you.
If you are now satisfied with our solution, we would greatly appreciate it if you could kindly consider updating your review. Your feedback means a lot to us, and we hope to have the opportunity to serve you better in the future.
Thank you so much for your understanding and support!
Oyrosy Team
Reply from Oyrosy
We are sorry to hear that you are disappointed with the product quality.
We have tried to locate your order using the information from your review, but we were unable to find a matching record.
To better assist you and address your concern, please contact us directly via email [support@oyrosy.com ] with your order details.
We will respond promptly and do our best to help.
Thank you for your understanding.
Oyrosy Team
Excellent Craftmanship
The craftmanship of the jacket I ordered is excellent. Although it was smaller than I expected, representatives worked with me to get a larger size. If you want high quality, stylish clothing, Oyrosy is the place to shop.
9 December 2025
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
One of my purchases is delayed
One of my purchases is delayed. Customer service answered all my inquiries promptly. I am awaiting its arrival.
11 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
No way to return my too small item
I am trying to return an item that is too small. I believe the wrong size was sent. There is no place on my order form to return or even contact support. Very bad company.
21 January 2026
Unprompted review
Reply from Oyrosy
We are sorry to hear that the item was too small for you.
After checking, we found you have two orders, and we’re not sure which one you’re referring to.
We have also emailed you but haven’t received your reply yet.
If you need a replacement or refund, please contact us via email [support@oyrosy.com] with your order details.
We will assist you as soon as possible.
Thank you for your understanding.
Oyrosy Team
Do NOT purchase from this company
Do NOT purchase from this company. I ordered 3 dresses in December and didn’t receive any of them in time for my 50th birthday on February 6th. They have been less than cooperative returning the dress that I received late; asking me to pay for shipping fees and that I will not receive a full refund.
This experience has been a nightmare and urge everyone to stay away from this company.
11 February 2026
Unprompted review
Reply from Oyrosy
We are sorry to hear you’re disappointed with the shipping speed and return policy.
We have tried our best to locate your order using the review ID, but we couldn’t find any matching record.
To assist you properly and resolve your concerns as soon as possible,
please contact us directly via email [support@oyrosy.com] with your order details.
We will respond promptly and do our utmost to help.
Thank you for your understanding.
Oyrosy Team
Please believe every word you read…
Please believe every word you read about how poorly this company does business. Do not waste your time or money. I refuse to waste anymore time with details.
9 February 2026
Unprompted review
Reply from Oyrosy
We're sorry to hear you're not satisfied with your purchase.
We have tried to locate your order using the information from your review, but we were unable to find a matching record.
Please contact us via email [support@oyrosy.com] with your order details, and we will be glad to assist you and resolve any issues you may have as soon as possible.
Thank you for your understanding.
Oyrosy Team
I will NEVER EVER order from this…
I will NEVER EVER order from this company again!!! I do not recommend at all!!! I ordered 4 items and two of them didn’t fit at all even though I ordered according to the size chart, and the one special dress that I really wanted never arrived. Quality and sizing are inconsistent and the quality of the two garments that didn’t fit was terrible-super cheap looking and didn’t look like the website photos. Do NOT order from here unless you are sure about the sizing and quality because they do everything in their power to keep you from getting your money back! The item that wasn’t delivered because it was out of stock took at least 6 email exchanges to get a refund. Each email tried to offer an exchange with a discount code despite the 6x I replied no, no, no, I just want a refund! There shouldnt be any questions asked when requesting a refund for an item never received. Update: They did not refund the full amount of the item not received and now I have to send more emails. You can tell from the reply that it’s just another automated response. 😡 You can’t talk to a human or even chat online with a human - it’s all via email. You have to pay shipping and any international levies along with customs clearance because you have to ship it back to China. This brings me to my last gripe that the shipping notifications didn’t work at all and took about 3 weeks to deliver!!! For the items that I wanted to return, they wanted me to give them all my measurements and tell them exactly what didn’t fit and asked for all kinds of information and again, tried to make offers to try to get you to do an exchange rather than a refund. HORRIBLE customer service.
3 February 2026
Unprompted review
Reply from Oyrosy
We are sorry to hear you are unhappy with the sizing and that you have not received your order.
We have tried our best to locate your order using the review ID, but we were unable to find any matching record.
To assist you effectively and resolve your issue as soon as possible,
please contact us directly via email [support@oyrosy.com] with your order details.
We will respond promptly and do our utmost to help you.
Thank you for your understanding.
Oyrosy Team
Super fantastic served . Wow I can’t praise this company enough
Wow I can’t praise this company enough. I purchased a gorgeous dress and it was too small . I emailed to ask to exchange it for a larger size and they were so kind to send the larger size immediately without returning the other dress . I emailed them and said how much I appreciated their wonderful service, you don’t get service like this anywhere else. I’m so so happy .
10 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
The XS size in some of the outfits are…
The XS size in some of the outfits are NOT XS. They are either a MEDIUM OR LARGE.
26 January 2026
Unprompted review
Reply from Oyrosy
We are truly sorry that the item you received was too large and did not fit you properly. We understand how disappointing this can be, and we sincerely apologize for any inconvenience this has caused you.
We have already processed your full refund, and the amount should be returned to your original payment account soon. We always put our customers’ satisfaction as our top priority and hope we have resolved this issue to your satisfaction.
If you are now happy with how we handled your problem, we would greatly appreciate it if you could kindly consider updating your review. Your support means a lot to us, and we hope to have the chance to serve you better in the future.
Thank you so much for your understanding and patience!
Oyrosy Team
Site très sérieux et très commerçant
Site très sérieux et très commerçant. Je suis très satisfaite du service après vente et de leurs réactivité rapide pour solutionné mon problème. De plus, les articles sont de très bonne qualité ainsi que les packagings utilisé pour le transport. Je recommande a 300% ce site. Le choix est large et surtout originale j'adore.
Very serious and very commercial site. I am very satisfied with the after-sales service and their rapid responsiveness to solve my problem. In addition, the articles are of very good quality as well as the packaging used for transport. I recommend this site to 300%. The choice is wide and above all original I love it.
10 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Product is as advertised
Product is as advertised, seems good quality, delivered reasonably quickly.
2 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
100% recommend
I was first very impressed by Oyrosy’s unique styles, and ordered one dress. While I loved the style and the material, it didn’t quite fit right. I was helped through the process of exchange by attentive customer service representatives and received another, beautiful dress, that is of an equally unique style, beautiful material, and quality craftsmanship.
100% recommend! Thanks Oyrosy!
10 December 2025
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Have not received refund!!!!!!!
1 October 2025
Unprompted review
Reply from Oyrosy
We’re sorry you haven’t received your refund yet—we’ve replied to you multiple times about this issue! Refund processing may have bank-related delays, please check with your bank first, and feel free to contact us via our official email with your order details for further verification and assistance. We’ll resolve this for you as soon as possible.
Oyrosy Team
Would never purchase from them again
The dress I ordered did not come as described and was very poor quality. The seems were misaligned. The sizing was very inaccurate. The dress was shipped from Ontario, Canada. The pricing was in US dollars. And my instructions to return the product was an address in China to an Individual person not a company. It is very costly to ship from Canada. I will most likely just pay the cost to have the alterations done rather than spend the money to ship to China. I also suspect that my refund would also be very difficult to pursue. Very unprofessional standards. I have since been contacted regarding my concerns…however their FREE Reference was not acknowledged… I asked they offered free replacement replacement , shipping? … after five days I still don’t understand whether that’s free shipping or a free return or a free garment or what they will do to try to rectify the horrible product to the forwarded to me. I guess dealing with people that speak English or understand the English language would be foremost on my next purchase.
4 February 2026
Unprompted review
Reply from Oyrosy
Sincere apologies for the product not matching the description and the unsatisfactory return policy experience! We’re unable to locate your order with the review ID alone, so please contact us via our official email [support@oyrosy.com] with your order details—we’ll resolve this for you properly and promptly.
Oyrosy Team
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