I order a top and pants find out it wasn’t delivered and the tracking number does not exist ie says wrong address and then tracking number doesn’t now exist when I emailed delivery company .. stay awa... See more
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Placed an order before Christmas and took ages to arrive! Had poor communication with Oyrosy! Garment was very poor quality and looked nothing like pictures online when order was placed! Requested... See more
I have been ordering garments from Oyrosy and have always been thrilled with the quality and fit. But one time recently, I received a jumpsuit and the fit was too small. I emailed customer service to... See more
The quality & fit are horrible of the dress I purchased. I’ve been trying for over a month to return it for a refund without any luck. Their customer service & return policy are as poor as their merch... See more
Company replied
Breach of guidelines
I had been shipped two of the grey…
I had been shipped two of the grey sweat pants and top I was able to work with someone within 48 hours. We resolved issue with kindness and understanding - thank you
3 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Great service!
This was my first time ordering from OyRosy, and when the dress came in a size that ended up being too large, I asked for an exchange. The customer service agent was very helpful, allowed me to do the exchange with no headaches at all, and even suggested that I did not need to return the previous item.
28 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
No communication and they are not truthful
I wrote a review noting lack of reply to my emails. They suggested I email then with the order number which I had done and have continued to do but no reply. I want a refund as product not as advertised. I will be reporting this company to Fair Trading and hope to stop the advertising.
18 February 2026
Unprompted review
Reply from Oyrosy
We're very sorry for the trouble. We've checked our records and haven't received any emails from you about your order or refund request.
To resolve this, please contact us directly at [support@oyrosy.com] with your order details. We'll investigate the issue with the product and process your refund right away.
Thank you for your patience.
Oyrosy Team
After much confusion
After much confusion, I eventually received a full refund on my jacket from OYROSY! Had to pay for return postage but I was aware of this - made clear in their terms and conditions. Postage was £30 on £120 jacket so only £30 lost! Communications were good - always got replies after I posted negative comments here! So persistence on my part paid off. OYROSY very apologetic.
28 February 2026
Unprompted review
Reply from Oyrosy
We will continuously optimize to bring you a better experience. Thank you again!
A perfect exchange
I recently purchased a jogging suit that was too small. I corresponded with the customer support team. Amy I believe, and she was able to get my measurements and send me the correct size. I haven't received it yet but was very happy with the prompt correspondence that I received daily from Amy. She was able to answer every question and knew exactly how to help me. I would order from OYROSY again because of the help I received this week.
28 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Thank you for the prompt customer…
Thank you for the prompt customer service and refund.appreciate it.
Made my shopping experience with this merchant pleasant.
Will continue to buy other pieces from this merchant love the quality of the clothing.
Thank you again.
27 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Disappointed
Because l still haven’t received my order they won’t refund me for the item & they won’t answer about a exchange for the item of the amount of $109.00
30 January 2026
Unprompted review
Reply from Oyrosy
Your experience is deeply upsetting, and we are sincerely sorry for every part of it. Not receiving your order and the lack of communication is a failure on our part, and we are committed to making this right.
We have issued a full refund of $109.00 for the unshipped item, which should be processed within the next few business days. We understand this can't erase the frustration you felt, and we hope this gesture helps to restore some of your faith.
If you need any further help, please don't hesitate to reach out to us at [support@oyrosy.com].
Oyrosy Team
I ordered my first pair of brown…
I ordered my first pair of brown fringed pants and I love them. On the large side, stretchy, soft material, gorgeous colour. Lovely soft fringes and fantastic cut, waist loose.
Would buy again in a heartbeat!!!
Oh, I already ordered a size M because a love these pants so much 🙏
25 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Pantsuit didn’t fit good
I had trouble with an outfit that didn’t fit but the company let me pick out another outfit of comparable amount. It worked out great. Thank you
24 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
TERRIBLE return policy
TERRIBLE return policy - they don't want you to return clothing and will do anything to prevent refunding your money. Just getting the clothes in the first place can take weeks or longer. I've given them a few chances now and never again. The clothes do not fit correctly and you can't return them without having to ship to China and paying all kinds of fees. I am DONE with company!!!
27 February 2026
Unprompted review
Reply from Oyrosy
We are truly sorry for the terrible experience you had with our return policy and the shipping delays. This is unacceptable, and we want to make this right.
We have processed a full refund for the problematic items you ordered. Please allow a few business days for it to appear in your account. We hope this helps resolve the situation, and we would be grateful if you could update your review once you confirm the refund.
Oyrosy Team
This jumper is the Perrrrrfect shade of…
This jumper is the Perrrrrfect shade of red and it looks like a custom fit! The fit around the arms is not loose (this is good) and the fabric is sturdy. It looks elevated unlike lots of other one pieces. So easy and so cute!
22 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
OYROSY I ORDERED TWO ITEMS FEB 5TH 2026…
OYROSY I ORDERED TWO ITEMS FEB 5TH 2026 RECEIVED EMAILNO LONGER AVAILABLE AND THEY REFUSE TO REFUND MY CREDIT CARD. KAREN DOWNEY
26 February 2026
Unprompted review
Reply from Oyrosy
We are sorry for the frustration caused by your Feb 5, 2026 order. All unshipped items have been fully refunded to your card. If the refund hasn’t appeared, it may take 3–5 business days for your bank to process it.
To verify the status, please contact our support team at [support@oyrosy.com] with your order number or account email. We will resolve this promptly.
Oyrosy Team
The customer service was amazing
The customer service was amazing. They were responsive and helpful. I love the products I have bought from them as well.
22 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
the product is great quality and the…
the product is great quality and the customer service is great!
25 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
DONT ORDER ANYTHING FROM OYROSY
I of to email to get the order ship out after 26 days and they wouldn’t send back the package unless I paid for it to ship pack or they said I would get 20% off from it. I would never order anything else from this company again!! Worst decision ever and I recommend everyone else not to order anything from Oyrosy.. Bad bad business.
24 February 2026
Unprompted review
Reply from Oyrosy
We are deeply sorry for the frustration and disappointment caused by your experience with your order. This is absolutely not the level of service we aim to provide, and we sincerely apologize for the stress this has caused you.
After reviewing your case, we want to clarify that we did not require you to return the item, and a full refund has already been processed for your order.
If you have any further questions or need additional details, please contact our support team directly at [support@oyrosy.com]. When you email us, kindly include the email address associated with your order so we can assist you promptly.
We hope to have the opportunity to regain your trust in the future.
Oyrosy Team
I am very happy with this company's…
I am very happy with this company's customer service when my boyfriend bought me the wrong size they offered a to send me the correct size for free and expedited it. I was also impressed with the quality.
24 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Excellent customer service and product.
I have purchase several items for Oyrosy. All items have been excellently made. I have purchase from Free People and Oyrosy quality of material have been much better.
24 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Your products are beautiful
Your clothing is beautiful. The quality is sensational, I love shopping with this company. Easy returns, easy refunds, but you'll never do it because they're all so beautiful.
22 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
This company is terrible to deal with!
This company is terrible to deal with! I would advise not purchasing anything from them. The advertisements are differnt than the items that come, the items are not cheap & appear to be of good quality but, they are not, they are cheap products. I ordered 3 blazers & they are all unacceptable & don't fit. I have been emailing & communication with customer service for 5 weeks trying to get a refund, the company avoids the issue and will not give me the address to return the items. They have offered a discounted price to keep the items or asks me to purchase other items, niether of which are acceptable solutions because I don't want the cheap costume items, I have not use for them nor do I want more junk from them. The company uses stallling techniques & says it answers emails every 3-5 days which just prolongs the seemingly never ending return process. They are not honoring their return policy and I think this is not a reputable company. I am a very unhappy customer:(
17 January 2026
Unprompted review
Reply from Oyrosy
We are truly sorry for the terrible experience you've had with our company and the blazers you ordered. We completely understand your frustration.
We have processed a full refund for the items you received, and it should be in your account within 3-5 business days. We apologize for the delays and poor communication, and we're taking steps to make sure this doesn't happen again.
If you need anything else, please reach out to us at [support@oyrosy.com].
Oyrosy Team
They were so wonderful to work with the…
They were so wonderful to work with the size I normally order from them was way to small so I emailed customer service and they sent the next size at No Charge and told me to donate the smaller size!
What fantastic customer service!
Great On line order company
Thank you
20 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
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