OYO USA Reviews 

THIS MOTEL IS A COMPLETE SCAM!
On their website it states you will receive a complete refund if reservation is canceled before 9 AM day of booking. When I reached a representative they could not pull up my reservation with my confirmation number, my email, or my phone number. This was the case with three different representatives. Do not book with this motel! Complete scam.

Do NOT book with this hotel. We were checked into our room and they told us our room had been canceled and we needed to leave unless we rebooked the room. After calls with OYO corporate, tons of back/forth with no one knowing who cancelled the room, we were stuck. We had to rebook, bring promised a refund for the first pre-paid room. Even after supposed escalation, we were informed we would not be getting a refund. This hotel chain is a SCAM. Stay away.

Made reservation online through the app and showed up to the hotel 15 minutes late and was told they over-booked and I couldn’t check in… 30 days later and still no refund!!! Most shady business out there.

Motel we booked thru them cancelled our room and OYO has not returned our money, even though I have called them many times.Did the same to my sister in law for the same motel same weekend.

Fraudulent charges on my account. I booked through Expedia. They could not accommodate ADA mobility. Cancelled the room within the policy timeframe. They charged my card , denying refund. Will not respond, other than automated response of receiving email. Expedia will not step in to help. Werrys Cottages and OYO discriminate against people with disabilities. Stay away-

DO NOT I REPEAT DO NOT BOOK THROUGH THERE WEBSITE.

They over booked “there” hotels and won’t tell you that you don’t have a room until you show up. Then they will try and fight you tooth and nail to try and keep any money that you already gave them. If I could less then one star I would

Tamil Nadu, July 2025: Fotoshopped pictures, rooms were all crap, dirty. We couldn't find most of the places as the hotel were looking completely different on booking websites.
Just one stay was ok as there were a lot of foreign tourists.

I made an honest mistake in reserving a room for the incorrect day (I booked for Sunday night instead of Saturday night). I showed up to check in on Saturday and realized the error. I asked if there was any way to simply transfer the Sunday reservation to Saturday, as I needed the room and there was vacancy. In attempting to get in touch with OYO to resolve this, first it was nearly impossible to get in touch with anyone. The chat feature was awful and when I finally did speak to someone, all he did was reiterate the cancellation policy (which I was well aware of, even though I was not trying to cancel I was simply trying to modify after a long day of travel). When I asked to speak to a manager, he hung up on me. The hotel manager sent a case to OYO to confirm that I had checked in and paid for Saturday night and request that they please refund my money for the Sunday reservation, which I did not need. I got a generic email from the OYO escalation team the next day, simply reiterating the cancellation policy once again, and received no response when I requested additional consideration. So, I ended up paying almost $600 for a dumpy hotel room for one night. I guess OYO really needed my $220 for Sunday night to support their terrible operations and pay their rude, useless staff members. Way to go guys! Lost a customer forever!

Room had clearly been flooded. Huge dents in the wall. Lots of mold. Chair in room was covered in cat hair. Radiator for heat was off the wall and laying on the floor. Parts of the ceiling was falling down. Literally hanging there. Previous tenants key was was still here.

I recently booked a room with a hotel for 6 nights so I could be near my father who is in the hospital. The booking website advertised this hotel as having non-smoking rooms and free wifi throughout. There was NO wifi available ANYWHERE in the hotel and my room reeked of smoke. I went to the manager who didn't speak any English. An assistant told me that because there were so many guests in the hotel, the wifi didn't work. I showed her my phone and asked her to point out the wifi and she couldn't find it saying that the wifi was not available. This was in the hotel lobby, check-in area. I told her that I absolutely needed wifi in order to be able to secure Uber car service, to order food, make reservations, etc and that if it couldn't be provided, I wanted a refund. She told me to call the booking agent. So I walked a mile to the hospital to use their wifi to call booking and was told that I would get a refund AND assistance in securing new accommodations. I then walked BACK to the hotel to get my luggage and then walked the one mile BACK to the hospital, carrying my suitcase in the sweltering heat. I checked my email and found a letter from the booking agent stating that their "partner" would contact me regarding he refund. I don't know nor do I understand what a partner is and I then had to book new accommodations on my own, paying top dollar at the last minute. I later called again (another 1 hour on the telephone) and then received an email stating that they would NOT be issuing me a refund. It's quite unbelievable and unacceptable. In summation, Oyo does NOT support their consumer customers. They should be ashamed of their policy and behavior (but they're not) and consequently, I am done being their customer. Caveat emptor when using this "service." They threw me to the wolves and I lost almost $ 400 on this fiasco. Follow up my credit card provider intervened and adjudicated on my behalf. I had contaced Oyo cusomer service but they never replied. Avoid this hotel chain like the plague.

DON'T EVEN THINK ABOUT STAYING THERE. The place will steal your money and refuse to put it back on your card!!! I got a room there at around 2:20 and got charged an extra $20 for wanting to check in $40 minutes early. But that's nothing. I went to the room, dropped off a few things and left. I get back later that night and get a notice on the door that was dropped off at 4:30pm claiming someone was smoking in there. First it was only me there no one else, second I don't smoke, vape, or do anythingike that. But the worse part is no one was even there during that time. And they said that they won't reverse the charges. As soon as I returned I seen the notice and went directly down to talk to someone to let them know no one was in the room. I said for someone to go on the floor I was on and the whole floor smelled like cigarettes. They refused. I said to look at their cameras and see that I wasn't in the room, no one was. They still refused and claimed someone must have since the alarm went off. They charged me an additional $500!!! For no one even being in the room.
They're rude, dirty, and just a nasty place. You never even hear anyone winning any money at that place. I live in Las Vegas and stay in hotelsonce in awhile and never seen such a place. I don't know how they keep their doors open. Probably from ripping people off I'm sure. I'll have to call my bank now and have it canceled. But if you're smart, saving a few dollars to stay there isn't worth it. You're going to end up paying so much more in the end. And you don't even have to be there.

I cancelled my reservation June 19th for a July 1 reservation. I was within the full cancellation window and received an email stating I would receive a refund of $408.. It is July 3 and I haven't received the refund.. I reached out by email and was told they would get back to me. No response. I reached out by phone and was told they would respond soon. No response. I'm extremely disappointed and frustrated

I arrived to the Hotel that I had booked and found it not operational. In fact the manager happened to be there and told me that they were not taking any guest or reservations. I called and emailed OYO with my information and they then try to call the Hotel and get no answer. They then tell me that my issue has been elevated, and I should get response within 48 hours. I have called multiple times and still haven't gotten any feedback nor my money back.

If you value your life, or your money, sleep in your car before making a reservation at OYO. Tripled the regular rate to over $130/night, because they knew we were desperate, failed to provide a room we (eighties) could easily access, stairs, no elevator, and lacking a walkin shower the booking agent promised. The electrical system in the room was dangerous… plugs fell out of the wornout outlets. Refused a refund, but we left and slept instead in a relatives spare room. Funeral trip for my sister coincided with some athletic event in the Peoria area. This OYO was in Morton. AVOID, even if you already have the Plague!

Worst customer service ever! We stayed for one night at the Parkside Motel in Conneaut Lake PA (avoid like the plague), and though I appreciated the option to pay when we arrived provided by booking through OYO. I have now wasted 4 hours of my life trying to resolve my issues. The hotel charged me twice (said my original card was declined so I gave a different one, and now I have two charges pending). Tried to get help by calling the hotel directly since I paid them, but they said I had to speak with OYO. I tried reaching them no less than FIVE times to get help. The first three times, I called their number and chose option 2 to report a problem. I was placed on hold for about 10 minutes, then the call just dropped. The fourth time, I called and pressed option 1 to BOOK a room and surprise, surprise, I got a live person. Unfortunately, that person routed me back to the main menu where I held for 10 minutes and was dropped again. The fifth time I called back, I did the same thing and after threatening to report them to the BBB (which I still may have to do), they provided me with an email address where I could share screenshots of my bank charges to dispute them. I will never book anything through OYO again. Worst customer service possible.

If y’all ever wondered how green acres in lacrosse ks with oyo is… I was impressed it wasn’t full of drugies being a long term motel but the new management is running a scam..

For one I called before staying/paying and told them I had 5 cats 2 dogs (technically 3 til May 9th, which later changed to may 22 where I’m putting one down) and they said that’s fine but the owner doesn’t like animals just snakes so to put down 2 dogs and 2 cats so that’s what I did..

Also I’ve been here since the 6th and have not gotten a key we have to go to the office whenever we leave or accidentally shut the door.

Fast forward to today they tell me they need to come in to change the sheets I’ve been workin 7a -6p all week 10a-7p today and i run a business so when im home im not “off” im still workin on my business and im taking breath work classes for another business im starting so just cause im home doesnt mean im done for the day or cleaning my own home!
I asked them to gimme 30 mins so I can pick up some things (I live in a motel ok i have totes/boxes with half the shit pulled out cause no one else is coming here or so I thought) they said no we’re not worried about that we’ll just take the sheets..
Soo they take the sheets toss them outside and I notice this silver thing on the bed and I’m like hey don’t be leaving things like this (it’s a vibrator) here I’m like is not our I know everything we own and this isnt ours.. the bf was like idk what it is and the gf was like I don’t even use those and I’m like funny cause mines purple in that box right over there so how’d this get here?? So he says if I’m gonna get hostile he can call the owner and the cops and I said please do!!

Cops come NOW it’s an issue with how many animals I have.. which they do have me on cause I did put down 2 dogs 2 cats like they asked.. but I’ll go to court and state my case before I go I’ll be sure to fight but they went on and on and on about how dirty it is the neighbor guy who stayed last night the room smells (which it does but it’s not cause of my animals) it cause it’s not cleaned.
Yet they cleaned these rooms spic and span, well I have mopped the ceiling and walls in just the main room cause I never got around to yet cause I’m busy y’all can see for your selves.

I don’t have a spot for videos or photos soo I’d share if I could I have plenty!!

This OYO booking service is trying to charge m for a hotel I did not stay at and canceled within 20 minutes after leaving the hotel and calling OYO customer service. I have sent pictures of the filty dirty rooms and had to prove my call to OYO customer service to get my money back
DON'T USE OYO!!!

We booked through trivago in Oklahoma city at the Oyo townhomes hotel for a good price at $34 before taxes and fees but the room was ridiculous where the couch was supposed to be there was just an empty space with holes in the wall, there wasnt a fridge or microwave like it said there was supposed to be, the wifi reception was horrible and the ice machine was out of order.

I normally stay at this location as Im transit traveling from #champaign and trying to obtai sercue flexible, gainful employement in #chicago thay meets my current needs in this economy as it vastly changes before our eyes! Im having car problems snd currently looking for a car #bmw and Im walking. I arrived at the front desk and have no CASH. Now I stay at this location all the time and the Owner doesnt know I know them and there family. I askedthe clerk can I leave you my Valid Professional Commerical drivers license as a depositvehich they always do. The cleark was rude constantly running to the back tending to other staff. Now Im a very attractive well groom dread head and I dont know what is more important than your customer! I shared with Ive managed within the hosptiality field and customer service is everything! He turned me away and then I stated Im tired got caught in the rain twice and Im soaking wet! After going bach and forth for 5 timed he kept pushing me away! I finally stated please add the deposit to the cost of the room. Then he proceed to scream no refund! OMG! then refuse to give me this owners name #admiral #oyo #tripadvisor #booking.com nor his name #admil and then charged my card $105.80! I would but im a retired executive and I know they get theese comments.I would ask for a full refund or accomadations for the inconvienence.

Terrible experience at this hotel. Charged our room a $500 smoking fee when we did not smoke. We tried to talk to them and let them know we turned on the room heater which produced a horrible burning smell. Management refused to discuss this issue with us and produced a fake “reading” from a smoke detector. Did the same thing with the room across the hall from us. Will never stay here again.