OYO Rooms Reviews 

Have a wonderful stay! location was nice.

Service was really good, rooms were well ventilated

Room cancelled without telling us! We'd booked a room, received confirmation and had the money taken.
Then at check-in we were told that there was no room avavilable for us.
I got a text late that night saying it was cancelled but no explanation.
I've since been told it was a technical glitch and they're refunding but I just dont feel that's good enough- it shouldn't have happened in the first place!
I also feel like the advert on Google was misleading as I thought I was booking directly with an official website!

If you want to lose your money use this website total scam

I'm trying to cancel my booking before the free cancellation deadline and nothing is working! No call are going through and the OTP is not reaching me. No way to connect and talk to a person to resolve this!

Edit: Thank you OYO UK for you reply. Continueing the tech difficulties, been trying to edit this with my booking ID for the past hour. It's KM0V5879, I appreciate the assistance.

Edit 2: I am still waiting for the issue to be resolved, and the free cancellation period has passed.

Edit 3: I have had zero communication in the past 4 days, my booking ti.e has come and gone and I have not received a refund for my booking.

Edit 4: it's been 3 weeks since I raised my issue. I have yet to receive my refund of 300£! Total scam, will never use again. I'm tired of "we will respond shortly/asap"

Just dreadful. A tech-based hotel company whose tech doesn't work. The website says it is sending OTP codes but they never arrive. The telephone number is not answered and then cuts you off. No warning is given when you book that the hotel is not staffed so you are at the mercy of the system. Avoid if you can. EDIT the reply on here was very prompt, if only the phones were answered as promptly! I have of course shared the booking ID and the reply given was to ring the helpline.

very worst and oyo stafs worst

This has now been cancelled and refunded and therefore I have upgraded slightly but I would still strongly advise against booking direct and prepaying if there’s any chance you might need to cancel unless you have endless time to deal with “life admin”! Cancelling a booking should just be a case of pressing a button in this day and age surely?

Like everyone else I am simply trying to cancel a booking. Shouldn’t be harder than getting to space. I realised shortly after I made the booking that I had double booked myself and immediately tried to modify or cancel as with others I have found:

1. OTP codes either don’t arrive or don’t work
2. Chat to an agent doesn’t work you are simply given a number to call 02038870032
3. 02038870032 isn’t manned by any humans a bot simply tells you to cancel online

…You are now being driven slowly insane by the loop you are in…

4. Calling the hotel reception doesn’t help (Sunday Box Hill Burford Bridge Hotel in my case) as they tell you they can’t cancel it for you.
5. They gave you an email address who send a case reference but don’t act with any particular speed until you leave endless reviews and updates here!

It should not be this hard. For context I travel all over the world and have stayed in hundreds of hotels and probably had to rearrange or cancel hundreds if not thousands more for myself and others (this is why I always book with free cancellation). I can count on one hand the hotels that have made it this difficult. I will never book through their website again only through a third party app.

Please for the sake of your own sanity do not prepay and do not book direct!

It’s absolutely impossible to cancel a booking with this company, their chat bot doesn’t work and the otp they supposedly send you never gets sent. I tried to cancel a hotel I booked via them and they’re no help at all

OYO charged me 3 times for one motel room at $56. They basically stole $112. WARNING: SCAM COMPANY!!!!

Awesome experience and nice service

AVOID! Terrible experience with this company. Very misleading regarding their cancellation policy.
Very poor customer service too!
Booking id: D77Q5346
Reply:
I didn't stay at the hotel so if the refund is possible contact me. I did call and was told it wasn't possible, so yet again more misleading information from your company.

Good experience with your service, Staff is very good and helpful

Booking process is smooth

The Rivenhall Hotel
Rivenhall, Witham, CM8 3HB, United Kingdom.
+44 1376 433098

Complaint - Breach Of Contract

Fao Iqbal, Duty manager

Further to my visit as a guest last night

You have my complaint

Why was i given a room where i could not have a normal shower when your staff new of the problem at Room 443

Faisal did not mention anything even though staff were all aware of the problem with room 443

I got into the shower and because of the blocked drain i could not really shower properly. The shower room began to flood as tje waste pipe was not draining the water. This is absolutely unacceptable to myself. Why did Faisal do this knowing the drainage is blocked

When he offered me room 443 i had no clue what was going to happen

The drunk man was do loud Faisal said he would deal with him but did not resolve the situation of the disturbance and was only on duty until midnight then his colleague tried about four or five times snd also could do nothing, not even call the Police instead spoiled guests stay overnight, why ?

You colleague Iqbal went also to deal with the loud drunkcard who spoilt my night as i could not sleep for my important business meeting this morning not been able to properly shower either

Even if i had the room for free i would easily reject it. It has been my worst experience in any hotel in any country i have stayed in

As i come back you can see how angry i was and am with what happened

Faisal should have told me about the shower giving me the choice to reject the room and stay somewhere else

In conclusion there are standards for a reason and although you apologised to me. I should be refunded my £60 i paid in full apart from the apology

I used to stay at your hotel many many years ago with excellent service and cannot understand why a guest should be treated in such a way and why even police were not called ?? to let me sleep

As a result i had no sleep after many hours of loud noise from the drunken and no shower

Due to the bad unacceptable experience your hotel needs to refund & resolve it to value your guests and do the right thing...

Why give me room 443 if your staff already know the shower is not usable
making things even worse for a guest ?

Mr M Saleem

Iqbal has all my information to give me a refund he told me when i went back yesterday on June 17th 26. I am looking at the staff taking accountability and responsibility ?

I have my payment receipt too

Also trustpilot where do i find my reference number for me to respond to you so you can investigate
The hotel also could not provide me with a booking ID. I spoke to the receptionist and i was told that as i paid the money at the hotel i have a debit card receipt but nothing else.

Also the shower not draining properly is a health and safety issue which they are not concerned about either

This is a incredibly fraudulent company. I canceled my reservation months ago and still no refund. When you call they just talk in circles, emails do not get answered. I have no idea how these scam artists continue to be in business. Shame on you Oyo! You a company filled with scoundrels!

I booked a hotel i use a lot which unfortunately has just been taken over by OYO. I was advised I had to book online and could no longer book direct like before. I picked my room, chose the £125 price and at the end it said 'Paid £140'. The email came through confirming the booking but all information is blank!? Arrived at the hotel today and asked what the extra £15 charge is for.... guess what, they dont know! Ive also been told trying to get support from OYO will be almost impossible and they are experiencing a number of issues with them. So as a customer, I've been charged £15 extra for nothing!? No one can explain this, so now ive got the hassle of trying to reach them via email or go via my bank. Listening to other issues at the hotel, I will not use them nor OYO again, something just doesnt sit right and seems very dodgy!

Was a good stay and hospitality