They are lying at This Hotel Trying to make it seem as if it's a hospital with the ads. I booked a 28 day stay as an apartment private room with company, boyfriend and they keep letting old white men... See more
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Review summary
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Reviews shaping this summary
Cancelled booking. Oyo has yet to provide the promised full refund. They said 10 minutes but its been 2 days.
Company replied
Worst hotel experience ever, do not use this company. We booked a room online drove for one hour in rush-hour to check in, when we got there, we were told there was a computer error and there was no r... See more
Company replied
Stayed at the Oyo Times Square back in January, the Hotel itself if a perfect position, stayed in Room 502 which was warm and comfortable, beds made everyday and towels. BUT it is now so very disap... See more
Company details
Written by the company
OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.
Contact info
India
- www.oyorooms.com
1.6
Bad
2K reviews
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Women safety issue
Everything
..at midnight people started knocking...hotel staff was unlocking the door from outside while my wife was alone...there was no privacy.
I have all videos...room was full of insects...I raised issue but nobody reverted back
17 June 2026
Reply from OYO Rooms
As we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in the future with us.~Dia
Reply from OYO Rooms
Hi, our team tried connecting with you multiple times but there was no response. Please help us with feasible time or alternate details to connect with you asap.~Dia
OYO UK THIRD REVIEW
This is my third review and they still haven’t resolved my issue. I’ve only received half the refund and not the rest they keep on saying they are sorting it out but never do. Never use this company.
THEYVE JUST ASKED FOR ADDITIONAL INFORMATION A THIRD TIME, THIS IS THEYRE WAY OF ACTING SO PEOPLE THINK THEY WILL DO SOMETHING. AVOID OYO AT ALL COSTS THEY ARE ALL SCAMMERS.
IF THEY ACTUALLY READ MY REVIEW THEY WOULD UNDERSTAND THE ISSUE IS NOT THAT THEY HAVE GIVEN A PARTIAL REFUND BUT THE WHOLE ISSUE IS THEY DIDNT GIVE A WHOLE REFUND EVEN THOUGH IT WAS THEIR STUPID WEBSITE WHICH CANCELLED MY BOOKING AND I BOOKED THE HOTEL ANYWAY SO WHAT SHOULDVE COSTED ME £124 THEY TOOK £186 THEY ARE THE WORST SITE IVE EVER COME ACROSS AND THEYRE CUSTOMER SERVICE IS SO SO SO BAD . DISGUSTING DISGRACEFUL PEOPLE!
11 June 2026
Reply from OYO Rooms
Hi, we're sorry to hear about your experience. We've received your booking details and escalated your concern to the relevant team. We'll review the issue and update you as soon as possible. Thank you for your patience. ~RK
Do not book
Do not book!
The booking process offered a no pre-payment booking option but when you select it you still get charged! When I cancelled the booking I couldn’t get a quick refund. It’s been 4 weeks and I’m still waiting for my £635. Every time I ring they ask me to give them 24/48 hours. And here I am 3 weeks later…… This company is dodgy and needs to be shut down.
Additional comment : They claim to have processed the refund but in fact all they did was call me and tell me to wait another 14days! This is for sure a scam. They are using unauthorised money to fund their business. So dodgy.
Further update: Complained to my credit card company who ruled in my favour and THEY reversed the charges. Complained to Trading Standards about OYO as advised by the Citizens Advice Bureau.
4 June 2026
Unprompted review
Reply from OYO Rooms
Hi, we've reviewed your request and can confirm that the refund for Booking ID HOWM8668 was successfully processed from our end on 01 July 2026. The amount is expected to reflect in your original payment account within 7–14 working days. We kindly request your patience until the stipulated processing period has been completed. Should you have any further questions or require additional assistance, please feel free to reach out. We're always here to help.~UC
NEVER use this company
NEVER use this company. I made a booking. They cancelled the booking and offered £5 refund. Cant deal with anyone and their systems don't work. PLEASE PLEASE AVOID AT ALL COSTS. And it will cost you.
24 June 2026
Unprompted review
Reply from OYO Rooms
Hi JK, we're sorry to hear about your experience and understand your concerns regarding the booking and refund. Kindly help us with your Booking ID, registered phone number, and email address so that we can verify the details and provide you with the necessary assistance.~UC
Rubbish
Complete rubbish don’t trust Oyo owner is basted just making money ignore it
24 June 2026
Unprompted review
Reply from OYO Rooms
Hi, we sincerely regret to hear that your experience did not meet your expectations. We understand your frustration and apologize for any inconvenience caused. Kindly share your booking/reservation ID so that our concerned team can review the matter thoroughly and assist you accordingly. Your feedback is important to us and helps us improve our services. ~dc
Reply from OYO Rooms
Hi, thank you for your wonderful feedback! We're delighted to hear that you had a relaxing stay and enjoyed the overall atmosphere and vibes of the property. Your kind words are greatly appreciated, and we're glad we could provide you with a comfortable and enjoyable experience. We look forward to welcoming you again soon. ~dc
Still waiting for my refund after…
Still waiting for my refund after cancellation of booking all with terms and conditions. This company is impossible to deal with and I feel I have been scammed. Avoid OYO!
1 June 2026
Unprompted review
Reply from OYO Rooms
Hi Smyth, we're truly sorry to learn about your experience and understand your concern regarding the delayed refund. We'd like the opportunity to review your case thoroughly. Kindly share your Booking ID, along with your registered phone number and email address, so that our dedicated team can investigate the matter and assist you further.~UC
Just the worst. Do not use them
**Update** Below the hotel.company state that they issued a refund. They promised this would happen but I never received this. Very VERY poor
Just the worst.
Booking was straight forward but the images and details are misleading. Stating things such as private parking which they don't offer.
I had a terrible stay at their site.
The bed had totally collapsed. The room was filthy. I had to stay 1 of the three nights I had booked as it was 10.30pm when I arrived.
I made a complaint and a week later they gave me £100 back of the £156 I paid.
Ever since then I have received multiple messages every day asking me to leave a review. I have asked them to stop and remove my details which they haven't. I'm pretty sure companies legally must remove your details from their files if asked. They clearly haven't done this.
Absolutely terrible company.
16 June 2026
Unprompted review
Reply from OYO Rooms
Hi Mark, as you stayed at the property for one night, we have already initiated the refund for the remaining two nights of your booking. Further, we have raised your request to remove your contact details from our marketing and review communications with the concerned team. They are currently working on it, and once the process is completed, you will no longer receive promotional messages or review requests from our side.
Should you need any further assistance, please feel free to write to us. ~SP
Awful company DO NOT use them
NoI have been waiting for 2 weeks for my refund for cancellation made well within cancellation timeframe. Customer service is useless and there is no escalation process. They have also ignored my emails. Avoid using them.
Thanks for reply I'm not keen on sharing my booking ID on this chat, can you call me on 07587072692.
You haven't contacted me yet. I hope that your reply was genuine and not just to try and make you look like you cared and wanted to help resolve the issue.
REPLY
You haven't phoned me and your reply does not move this forward. Here's the booking reference MDN14981.
REPLY
When will you process my refund?
REPLY 29/6/2026
Can you please give me a date when my refund will be processed.
REPLY 29/6/2026
That reply is just fobbing me off with another generic response rather than actually answer my question or do anything. I want to know when you will refund me. You have a legal responsibility to comply with your T&C's.
REPLY 30/6/2026
You do not care about my experience or have no intention in processing my refund. You are the worst company I have ever had the misfortune of dealing with.
10 June 2026
Unprompted review
Reply from OYO Rooms
Hi, we'd like to inform you that your refund has already been processed. The refunded amount will be credited to your original payment method within 7–14 working days, depending on your bank's processing timeline. If you need any further assistance, please let us know—we'll be happy to help. ~RK
Cancelled booking
Cancelled booking. Oyo has yet to provide the promised full refund. They said 10 minutes but its been 2 days.
20 June 2026
Unprompted review
Reply from OYO Rooms
Hi, we sincerely regret the inconvenience caused by the delay. We'd like the opportunity to investigate your refund concern. Please share your Booking ID, registered phone number, and email address, and our concerned team will look into the matter and assist you further.~UC
Booking Details (ID NUIM2351)
I made this booking back in January when the price was £69 for the night, pay at the hotel. This was confirmed on the booking email. As we are now getting close to the date i wanted to double check the booking and if possible make payment.
Using the link in the confirmation email the price to pay is now £300.
I attempt to use the chatbot to dispute this, to no avail, so being within the free cancelation window i find alternative rooms at a cheaper price and attempt to cancel this one.
I say attempt, as the OTP doesn't come through, and when i finally get one through it doesn't work. I attempt this several times.
I decide to call their customer service number, and get a voice mail that points me back at the bot.
I also find an email address within the guest policy document, send an email to this address, only for it to bounce back as undeliverable.
I have never known customer service as poor as this. I'm expecting to have to deal with my credit card company after my weekend away.
Do not use this company for hotel bookings, or anything, they are not fit for purpose.
Edit made 26/06/26
Despite providing OYO with the details requested through trustpilot i have had no contact from them. In fact they have just confirmed my booking within the app despite my email to them on 23/06/26 cancelling the booking due to the failed attempts to cancel via the app.
This is continuous poor service from an online platform
23 June 2026
Reply from OYO Rooms
Hi Kalli, we sincerely apologize for the confusion and concern caused by the payment notification you received. Due to a system-related update during the migration of your booking to another property, an incorrect payment notification showing a balance of £300 was automatically generated. Please be assured that your booking had already been updated to a complimentary stay, and no payment was or will be charged to you. We understand how this experience led you to cancel the booking, and we regret the inconvenience and frustration it caused. Your feedback has been shared with the relevant team to help prevent similar issues in the future. Thank you for bringing this to our attention, and we apologize once again for your experience. ~RK
Reply from OYO Rooms
Hi, thank you for taking the time to share your feedback with us. We truly appreciate your input, and your satisfaction is very important to us. We remain committed to continuously improving and enhancing your experience. ~SP
The room was comfortable
The room was comfortable, and with the staff being so helpful had an amazing experience.
5 June 2026
Reply from OYO Rooms
Hi Stalon, thank you for your kind feedback! 😊
We're delighted to know that you found the room comfortable and that our helpful staff contributed to making your stay an amazing experience.
Your appreciation means a lot to us and motivates our team to continue delivering exceptional hospitality. We look forward to welcoming you back for another wonderful stay soon.~UC
Reply from OYO Rooms
Hi Sonit, we truly appreciate your rating and are glad our service met your expectations. We remain dedicated to delivering impeccable experiences and look forward to welcoming you again, ensuring the best rates and exclusive benefits for your stay.~UC
Excellent
Had a wonderful stay thankyou for the Excellent hospitality ❤️👍 The Room was cozy, neat and clean🙏🏼👌
17 June 2026
Reply from OYO Rooms
Hi, thank you for your feedback. We appreciate you taking the time to share your experience with us. Your satisfaction is important to us, and we remain committed to continuously improving our services. We look forward to serving you again in the future. ~SP
Reply from OYO Rooms
Hi Surbhit, thank you for your lovely feedback! 😊
We're delighted to hear that you found your stay welcoming and homely. Creating a warm, comfortable, and inviting environment for our guests is something we truly strive for.
Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay soon. ~UC
Food was great.
17 June 2026
Reply from OYO Rooms
Hi Sweta, thank you for your wonderful feedback! 😊
We're delighted to know that you enjoyed the food during your stay. It's always rewarding to hear that our guests had a satisfying dining experience.
We look forward to welcoming you back soon for another enjoyable stay and great culinary experience.~UC
Reply from OYO Rooms
Hi Ravi, thank you for sharing your feedback with us. We sincerely value your comments and are dedicated to continually enhancing our services to provide a better experience. We appreciate your support and look forward to welcoming you again. ~SP
Amazing experience
17 June 2026
Reply from OYO Rooms
Hi, thank you for sharing your feedback with us. We sincerely value your comments and are dedicated to continually enhancing our services to provide a better experience. We appreciate your support and look forward to welcoming you again. ~SP
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