The support team was polite and eventually helped identify the root cause of our issue. However, it took quite some time to get a clear explanation, as the initial troubleshooting focused on usage... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Tried the Web Scraper API with multiple query params, pagination, and dynamic selectors. Responses are consistent, and parsing the returned HTML is trivial. Feels built for devs, not marketers.
Company replied
They blocked me because their system shows im in russia? I am in turkey and they asked stupid 10 questions like my social profiles etc. UPDATE: They act fast and resolve my issue in no time. Since... See more
Company replied
We have been in business with multiple proxy / unblocker providers over the years. The product portfolio is similar across the industry, with Oxylabs currently leading with their Scraper API over th... See more
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Company details
About Oxylabs
Written by the company
Oxylabs is the leading global provider of premium proxies and data scraping solutions for large-scale web data extraction.
Thanks to millions of premium data centers and residential IPs worldwide, Oxylabs clients can maintain robust data gathering infrastructures that power their business. They also offer advanced solutions such as Video Data API, a powerful multimodal data solution powered by AI.
Why Oxylabs?
As a leading company in the proxy and web scraping market, Oxylabs upholds the highest ethical standards across all operations.
Oxylabs' Products
Oxylabs offers premium proxies and AI-powered scraping solutions for various use cases, including data collection for multimodal AI training, market research, cybersecurity, and more.
Let's Connect!
Our Learning Hub:
Contact info
Svitrigailos st. 32, LT-03230, Vilnius, Lithuania
- hello@oxylabs.io
- oxylabs.io
3.9
Great
749 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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I gust get a lovely Support from- Mack
I gust get a lovely Support from- Mack
he is a lovely and experience guy and if i sincerely saying then i get a great support to all members in Oxylabs support system !
Thank you!!
23 January 2025
Unprompted review
Reply from Oxylabs
Hello, Florina,
Thank you for your kind words! We’re thrilled to hear that Mack and the rest of the Oxylabs support team were able to assist you so effectively. Providing excellent support is our priority, and your feedback motivates us to keep delivering the best experience possible!
Reply from Oxylabs
Hello,
Thank you for your feedback! We’re glad our team could assist you effectively. Don’t hesitate to reach out if you need any further help!
Very bad experience ( Not Recommended )
Very bad experience, they asked the list of personal information which not make the sense then , wait for KYC verification blah blah, it like we are going to open any bank account.
22 January 2025
Unprompted review
Reply from Oxylabs
Hello,
I'm really sorry to hear about your frustration with the KYC process. We understand that providing personal information can sometimes feel unnecessary, but it's part of our efforts to ensure security and compliance. If you have any specific concerns or if you'd like help with the process, please feel free to reach out to our support team via support@oxylabs.io, and we'd be happy to assist.
Your feedback is important to us, and we're here to help!
Me han estafado
Me han estafado, los proxy no funcionan
Edito: gracias a que he pagado con paypal he reclamado a paypal y me han devuelto mi dinero. No recomiendo hablar con atención al cliente porque os dirán que no tenéis derecho a reembolso cuando estáis en todo tu derecho ante un servicio tan lamentable. Podéis contactar a paypal y al cabo de los días os lo devuelven.
Edit: thanks to the fact that he paid with Paypal, he complained to Paypal and they returned my money. I do not recommend talking to customer service because they will tell you that you do not have the right to a refund when you have every right to face such a regrettable service. You can contact Paypal and after a few days they will return it to you.
19 January 2025
Unprompted review
Reply from Oxylabs
Hola,
Lamentamos mucho que haya tenido una experiencia negativa con nuestros servicios. Si los proxies no funcionan como deberían, por favor contacte a nuestro equipo de soporte directamente a través de support@oxylabs.io. Estamos aquí para ayudarle a resolver cualquier inconveniente.
Outstanding support
Outstanding support. Quick, eager to help, efficient. Bravo!
20 January 2025
Unprompted review
Reply from Oxylabs
Hello,
Thank you for your kind words! We’re thrilled to hear you had such a positive experience with our support team. We appreciate your feedback and look forward to assisting you whenever needed!
Service does not work
Service does not work, you can't get a refund even if you haven't used a single byte out of the service. Service often gets blocked by regular things which it claims it bypasses and that it's used for...
Contacted support, solution was not provided and refund was denied on ACCIDENTAL rebill next month and immediate ask of refund (no data usage). CANCEL YOUR RECURRING SUBSCRIPTIONS!
16 January 2025
Unprompted review
Reply from Oxylabs
Hello,
We’re sorry to hear about your experience. Our team is committed to helping resolve any usage issues and ensuring you can fully benefit from our service. Please reach out to us at support@oxylabs.io so we can investigate your case and provide a suitable resolution.
Thank you for your cooperation.
Mack resolve my issue and explained to…
Mack resolve my issue and explained to me why my configuration was failing.
15 January 2025
Unprompted review
Reply from Oxylabs
Hello,
Thank you for your feedback! We’re glad Mack was able to resolve your issue and provide a clear explanation for the configuration challenge. If you need further assistance, feel free to reach out anytime!
On the 11 Jan 2025 I bought from them…
On the 11 Jan 2025 I bought from them 10 IP address they say it's residential but is not it's shared bad proxies, a day after I asked for refund, but they didn't refund me and there policies says I can get refund in 3 days, but they didn't, I don't recommend them if you're looking for a real residential proxy
11 January 2025
Unprompted review
Reply from Oxylabs
Hello,
We’re sorry to hear about your experience. It’s important to us that our customers receive accurate information and quality service. Please contact us directly at support@oxylabs.io so we can review your case and ensure it aligns with our refund policy (https://faq.oxylabs.info/en/articles/8826296). We are committed to resolving this matter and improving your experience with our service.
Thank you for your cooperation.
good support
12 January 2025
Unprompted review
Reply from Oxylabs
Hello, Adam,
Thank you for your feedback! We're glad you had a good experience with our support team. If you need anything else, feel free to reach out anytime!
I didn’t know how to set up a mobile…
I didn’t know how to set up a mobile proxy and felt a bit lost, but within 10 minutes, the Oxylabs support team walked me through the entire process step by step. They were super patient and explained everything in a way that was easy to understand.
Their quick response and expertise saved me so much time and frustration. I honestly didn’t expect such a smooth experience, but they really went above and beyond. Huge thanks to the support team for making it so simple!
11 January 2025
Unprompted review
Reply from Oxylabs
Hello,
Thank you for sharing your experience! We're thrilled to hear that our support team guided you with patience and clarity. Your kind words motivate us to keep providing top-notch service. If you ever need further assistance, we’re here to help!
Be careful
Be careful, when you buy a proxy you subscribe to auto-renewal automatically, there is no option to buy for a month! When I tried to get my money back when I was charged again support says it's not possible! It's just mogenniki who write such rules in the “small print”.
8 January 2025
Reply from Oxylabs
Hello,
Thank you for your feedback. We strive to maintain transparency about our subscription terms, which are outlined during the purchase process. However, we understand that this can be missed, and we appreciate your perspective. If there’s anything more we can do to clarify the experience or assist you further, please contact us at support@oxylabs.io.
Thank you.
500 pages to read + took my money
get a residential proxy for much more than i usually get them. not only was getting a generated proxy hard, it was nearly impossible with the process oxy integrates. usually i enter info, get my socks 5 end of story. but instead i have to use my command center and read 500 PAGES just to try and figure out how to get a socks5 proxy. even after that adspower said it failed to test. took my money and left.
7 January 2025
Unprompted review
Reply from Oxylabs
Hello,
We’re sorry to hear about your frustration with setting up and any confusion caused by our process. Our setup may differ from simpler solutions, but it’s designed to offer a robust and customizable experience for various use cases. We’re here to help simplify things and guide you through step-by-step if needed. Please reach out to our support team directly at support@oxylabs.io, and we’ll be happy to assist you with setting up your product and resolving any issues with your configuration.
We appreciate your feedback—it helps us continue to improve.
Reply from Oxylabs
Hello,
Thank you for your kind words! We're glad to hear you found our team helpful and supportive. If there's anything else we can do, feel free to reach out anytime!
Oxylabs straight up scammed me
Oxylabs straight up scammed me. They took money from me, refused to provide any service, and refused to refund the money.
Really, there isn't much more to the story. They blocked me from using the service right after the payment (before I got to try the service even once). When I contacted them, they refused to provide the service or provide a refund.
Oxylabs: "We are contacting you in regards to your refund request. Our compliance team has reviewed the situation further, and decided to decline the request. Let us sincerely apologize for any inconvenience caused by this."
When I opened a case on Paypal, Paypal refunded me immediately. I've actually never seen Paypal process a case that quickly, so I assume it's because Oxylabs has a bad track record.
Edit after Oxylabs' response on my review:
It really irks me that they are telling me to contact their support again because I have already talked to them both via the support email and the chat system. I was told, multiple times, that they will not refund my money and not provide any service. I fully stand by my review that they illegally scammed me.
31 May 2024
Reply from Oxylabs
Hello,
We sincerely apologize for the experience you’ve had. Account restrictions are sometimes necessary to comply with our internal policies, but we strive to handle these situations fairly. If you have any unresolved concerns, we encourage you to reach out to us at support@oxylabs.io for further review. Your feedback is valuable, and we appreciate the opportunity to improve.
great customer service
one of the best customer service i have had a long time !!!
22 December 2024
Unprompted review
Reply from Oxylabs
Hello, Jack,
Thank you for your kind words! We're delighted to hear that our customer service made such a positive impression. We're here whenever you need us!
Oxylabs has an amazing service and Support
Oxylabs has an amazing and very user friendly dashboard, very good prices and an amazing customer service. Had some issues with my residential proxy after I changed my plan out of nowhere and they immediately help me to fix it.
22 December 2024
Unprompted review
Reply from Oxylabs
Hello,
Thank you for sharing your experience! We're thrilled to hear everything fits your needs and that you received the help you needed.
If you need further support or have any feedback, feel free to reach out anytime. We’re here to help!
Great support
Great support, had a slight issue with setup but Dom helped me fixed it quickly and was helpful throughout.
20 December 2024
Unprompted review
Reply from Oxylabs
Hello,
Thank you for sharing your experience! We're glad to hear that Dom was able to assist you promptly and make the setup process smoother. Your satisfaction is our top priority, and it's great to know we met your expectations.
If you ever encounter any issues or have questions in the future, don’t hesitate to reach out. We're always here to help!
Reply from Oxylabs
Hello, Marc,
Thank you for your kind words! We're thrilled to hear you're enjoying both our product and our support. Providing a seamless experience is our top priority, and your feedback means a lot to us.
If you ever need assistance or have any questions, don’t hesitate to get in touch. We're here for you!
Fast response.
I am new to Oxylabs or residential proxies in general but customer support has been easy and responsive
19 December 2024
Unprompted review
Reply from Oxylabs
Hello, Liam,
Thank you for sharing your feedback! We understand that getting started with proxies can feel daunting, and we’re here to make the process as easy as possible for you.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're always happy to help!
I havent used proxies before.
I havent used proxies before.. it was a little confusing.. even after all of the documentation and videos.. so I decided to reach out to customer service and Lana helped me out.. very understanding.. very patient.. helped me out in no time.. they work perfectly.. thank you so much.. BIG SHOUT OUT to Lana.
17 December 2024
Unprompted review
Reply from Oxylabs
Hello, Dave,
Thank you for your thoughtful feedback! We're thrilled to hear that Lana was able to assist you effectively and provide the patience and understanding you needed as a first-time proxy user. It’s great to know our team made the process easy and that the proxies are now working perfectly for you.
We’ll be sure to pass along your big shout out to Lana—she’ll be delighted to hear it!
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