July 29th to August 5th. First week done 2nd jab lunchtime today. Had no side affects apart from a little constipation but all fine. Definitely felt fuller after smaller meals and no temptation to p... See more
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Review summary
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Reviews shaping this summary
As ever great service. I have been using Oxford online Pharmacy for just over a year now. They have never let me down. I do 97% of shopping online and they are the best company that I buy from. Al... See more
Company replied
Extremely quick service. The website is easy to navigate and their medicine related questions were easy to answer. All told it was both cheaper and faster to get my medication than going throu... See more
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I’m extremely happy with O.O.P The service is excellent. They truly care about my health and are always so friendly & helpful. My orders are processed quickly and any queries are dealt with pro... See more
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Company details
About Oxford Online Pharmacy
Written by the company
Patient safety is our number one priority and our aim is to deliver the highest level of customer service to each and every patient who visits our site.
In our efforts to represent the gold standard in online pharmacy, our service was recognised as "safe, effective and well-led" across all categories of care by the Care Quality Commission (CQC), in its recent round of inspections for digital healthcare providers. We are one of only a handful of online pharmacies to have met the high standards required to gain the CQC stamp of approval. Please do not hesitate to contact us.
Written by the company
- FREE Delivery
- On all orders over £40
- Professional Medical Advice
- From our Online Doctors or Expert Pharmacists
Contact info
Unit 7, Apollo Business Park, OX15 6AY, Banbury, United Kingdom
- 01295 262925
- help@oxfordop.co.uk
- oxfordonlinepharmacy.co.uk
4.7
Excellent
35K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Fast ,efficient and do not make to much…
Fast ,efficient and do not make to much
fuss about your order .
18 July 2026
Reply from Oxford Online Pharmacy
We appreciate you sharing your thoughts. It is great to know you found our service quick and straightforward, without any unnecessary hassle. We work hard to make sure ordering is as simple and efficient as possible. We hope you will continue to choose Oxford Online Pharmacy for your needs.
Kind Regards,
Katrina
Customer Care
Reply from Oxford Online Pharmacy
We’re glad to see you found our service both helpful and friendly. It’s important to us that our customers feel well supported every step of the way. If there’s ever anything more we can do, please don’t hesitate to reach out.
Kind Regards,
Harriet
Customer Care
Excellent customer service, but the website needs improvement.
A huge thank you to the Oxford Online Pharmacy team for their exceptional customer service. They helped me resolve a problem with my online consultation and delivery, and my medication arrived on time.
Unfortunately, the website is quite difficult to use, especially when entering information and uploading photos. It allowed me to pay for my order and showed it as “in progress”, while also displaying a message asking me to finish my consultation. However, nobody explained what was wrong with the information I had submitted until I managed to contact customer service by phone.
I fully understand that a medical consultation is necessary, but the process should be clearer, simpler and more user-friendly. Customers should be told exactly which information or photos need to be corrected.
5 August 2026
Unprompted review
Reply from Oxford Online Pharmacy
Thank you for taking the time to share such detailed feedback. I am glad our team could help resolve your consultation and delivery issues so your medication arrived when you needed it.
I am truly sorry for the confusion and frustration you experienced with the website and the lack of clear instructions. We want our online process to be straightforward for everyone, so your suggestions are taken very seriously and will be shared with our team as we work to improve.
If you would like to discuss anything further or need more help, please email help@oxfordop.co.uk with the subject TrustPilot Review and include your order number.
Kind Regards,
Harriet
Customer Care
Reply from Oxford Online Pharmacy
It is great to know that you found the ordering process straightforward and felt cared for throughout. We are glad your delivery reached you quickly as well. Thank you for highlighting these aspects of your experience. We hope you continue to find our service convenient and supportive.
Kind Regards,
Louisa
Customer Care
Reply from Oxford Online Pharmacy
Thanks so much for highlighting the speed and efficiency of our service. It is great to know everything met your expectations. We look forward to supporting you again in the future.
Kind Regards,
Harriet
Customer Care
First class service from the start with…
First class service from the start with delivery on time. Will continue to use this company.
29 July 2026
Reply from Oxford Online Pharmacy
It is great to hear you found our service first class, and that your order arrived on time. We really appreciate your support and are so pleased you will be continuing with us. If there is ever anything you need, please know we are always here to help.
Kind Regards,
Katrina
Customer Care
Excellence personified
Whatever the product ordered, OOP are always prompt, efficient and proactively helpful. If only all online companies were as good..!
30 July 2026
Reply from Oxford Online Pharmacy
It is wonderful to know you trust us to deliver promptly and efficiently no matter what you order. We really appreciate you noticing the proactive help our team aims to offer every time. Your encouragement means a lot and inspires us to keep up those standards. We look forward to supporting you with your pharmacy needs in the future.
Kind Regards,
Katrina
Customer Care
Very professional reliable company
Very professional reliable company. There is always a pharmacist available to answer questions and prescriptions are dispensed very quickly. I trust them completely.
29 July 2026
Reply from Oxford Online Pharmacy
It is fantastic to hear that you feel confident relying on us for both speed and professional advice. Our pharmacists work hard to ensure you always have someone knowledgeable to turn to when you need support. Knowing you have complete trust in our service means a great deal. We look forward to being here whenever you need us.
Kind Regards,
Harriet
Customer Care
Reply from Oxford Online Pharmacy
We are pleased to know you value the confidential aspect of our service, as discretion is something we take very seriously. Thank you for sharing your feedback and for choosing us. We hope to continue providing you with a positive experience every time.
Kind Regards,
Katrina
Customer Care
Effective effivient and kind
Immediate action and very engaged with getting product to me
29 July 2026
Reply from Oxford Online Pharmacy
It is fantastic to read that you found our team proactive and attentive in making sure your product reached you quickly. We always strive for a smooth, responsive experience, so your comments are wonderful to receive. We hope to continue meeting your expectations whenever you need us again.
Kind Regards,
Katrina
Customer Care
Reply from Oxford Online Pharmacy
Hi,
It is wonderful to know you found our service both professional and understanding. We work hard to make sure everyone feels supported and well cared for, so your comments are really appreciated. Thank you for sharing your experience and for choosing us. We hope you will continue to rely on Oxford Online Pharmacy in the future.
Kind Regards,
Louisa
Customer Care
Quick to order and be delivered
Ordering was straight forward. Questions were sensible and easy to understand
30 July 2026
Reply from Oxford Online Pharmacy
It is great to know you found the ordering process straightforward and the questions clear. We always aim to keep things simple and accessible for our customers. Your feedback reassures us that we are on the right track.
We hope you will use us again when you need to. Wishing you all the best until then.
Kind Regards,
Katrina
Customer Care
Reply from Oxford Online Pharmacy
Your feedback about our speedy delivery, straightforward process and supportive after care made my day. We work hard to keep everything simple and efficient from start to finish, so it is rewarding to know that stood out during your experience.
We hope you will continue to choose us for your pharmacy needs. Our team will always be happy to help.
Kind Regards,
Louisa
Customer Care
Reply from Oxford Online Pharmacy
I am really sorry your order was delayed leaving us. I understand how frustrating it is when things do not arrive as quickly as expected. If you could email help@oxfordop.co.uk with the subject "TrustPilot Review" and your order number, we would appreciate the chance to look into what happened and make sure this does not happen again.
Kind Regards,
Harriet
Customer Care
THEY WORK FOR ME WHEN I NEED THEM
23 June 2026
Reply from Oxford Online Pharmacy
We are so glad to know that you find our service helpful whenever you need us. Your ongoing trust makes all the difference. If there is ever anything you need or any way we can make your experience even easier, do let us know. We look forward to assisting you again in the future.
Kind Regards,
Harriet
Customer Care
Reply from Oxford Online Pharmacy
It is great to know you found the re-ordering process straightforward and the delivery speedy. We are pleased our service made things simple for you. Thank you for sharing your experience and choosing to use us for your needs.
Kind Regards,
Katrina
Customer Care
Prompt service.
29 July 2026
Reply from Oxford Online Pharmacy
It is lovely to know that you found our service prompt. We always aim to process orders quickly and efficiently so your positive feedback is truly appreciated. If there is anything more we can help with in the future, please let us know.
Kind Regards,
Louisa
Customer Care
Reply from Oxford Online Pharmacy
We are glad to know you are happy with the value and how quickly your order arrived. It is reassuring to hear that our discreet delivery met your expectations as well. Thank you for sharing your experience with us. We look forward to serving you again in the future.
Kind Regards,
Harriet
Customer Care
Brilliant service very quick delivery…
Brilliant service very quick delivery will definitely order here again
29 July 2026
Reply from Oxford Online Pharmacy
Your kind words about our speedy delivery really made our day. We are so pleased you found the service brilliant and that you plan to order from us again. We look forward to looking after you next time.
Kind Regards,
Katrina
Customer Care
Expert communication and site is easy…
Expert communication and site is easy to use also fast and descreet delivery
29 July 2026
Reply from Oxford Online Pharmacy
It is wonderful to know that you found our website straightforward to use and our communication helpful. We are pleased you appreciated the speed and discreet nature of our delivery, as we take both confidentiality and efficiency very seriously.
Thank you for choosing Oxford Online Pharmacy. We look forward to serving you again soon.
Kind Regards,
Harriet
Customer Care
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