Owala Reviews 

I am utterly devastated and deeply disappointed by my experience with Owala. I ordered a thermos water bottle using a coupon, hoping to finally have a reliable way to stay hydrated, which is critical for my health. To my absolute horror, Owala cancelled my order without any explanation! This water bottle was not just a purchase—it was a lifeline I was counting on to maintain proper hydration and safeguard my well-being. Now, I’m left stranded, worried about my deteriorating health, as I have no other means to ensure I can drink enough water throughout the day. The lack of communication and care from Owala is unacceptable, and I’m genuinely fearful of the consequences this cancellation will have on my life. I would give zero stars if I could—stay far away from this company!

Not the real site. Owala Irish site doesn't have .shop its .com. This is a scam and if you're lucky enough to get your order, its going to be a fake.
owalalife.com

Worst customer service of all time. My bottle has been leaking for months now, so I reached out to customer support and they told me a few things to try and fix it. None of those things worked so they told me to file a warranty claim which I did. Afterward, they just messaged me telling me all these things to try and when I tell them, I already did all those things they don’t care and don’t try to help in anyway. They keep telling me to send videos of the bottle leaking when I’ve already sent two videos. I don’t know how much more I can send you and rather than help me fix my leaky bottle. They would rather argue with me and go back-and-forth. No thanks. I’ll go back to my Hydro flask.

Do. Not. Buy. From. This. Website. Unless you want to feel stupid.

After a long, make-believe journey from China to Ireland, the bottles disappeared into thin air the second they were “delivered”.

Terrible customer service. Random email from 3rd party saying payment was taken and nothing from the company.

I placed an online order and the address was my old address (auto populated from phone). I emailed and tried to chat within seconds of placing the order, but got an automated response. I followed up daily until 4 days later I got a human. They said “nothing they could do, even if it’s not shipped yet”. They said to pay for USPS mail forwarding and it might get forwarded. I did that, and it was never forwarded… I called customer service AGAIN and told them it didn’t work and they didn’t care at all. The bottles are nice, but the customer service and company themselves are terrible!

Awful. I failed to read these reviews before purchasing. Random email from 3rd party saying payment was taken and nothing from the company.

I have sent 3 enquiries with no response.

Extensive tracking but didn't actually arrive

Warning – Do Not Buy from This Company!

I purchased a water bottle for my daughter as a Christmas gift, but it was never delivered. I have spent over four months trying to get a refund, but the company refuses to respond or pay me back. Their customer service is completely unresponsive, and they seem to ignore complaints.
Avoid this company at all costs! They do not deliver what they promise and do not care about their customers. I highly recommend looking elsewhere to avoid losing your money.

This site seems to be fraudulent . Like others , my order did not arrive despite quite long winded delivery histories . The only way to contact the “ company “ is by email through their site and since “delivery “ , there has been no replies . I should have smelled a rat when the amount deducted from my account was different to the amount that I had agreed to pay , but when I questioned this , Corinne ( whomever she is) replied that it was to do with differences in currency when goods had to cross may borders . The site is a European site but the alleged journey that my purchases made began in china . Stay well clear……. The American Owala company has just confirmed to me that the European site is not affiliated to them and is fraudulent

Ordered from this website on Black Friday, my order is still ‘pending’ 3 weeks later. I have emailed several times and heard nothing back. The payment came out under a dodgy website from Hong Kong. I’m in the process of trying to claim this money back from my bank.

waiting to hear back (its been 10 days) about a warranty claim since a part on the lid browk within a week. They have an AI assistant who is freakshly like a person - and I dont want to speak to A1 robots even if freakishly like one. I have no interest in not talkign to human beings. I will wait to see what happens but so far not that impressed.

Ordered the wrong bottle by mistake tried to cancel order within a couple of hours was told I couldn't cancel but I could return it for a refund when it arrived. I complained about having to pay to return it do they said they would waive the return fee. When I started my return it said returns were not available in my area. Absolutely disgusting treatment. Still fighting to return and get a refund. Nothing but thieves in my eyes

Ordered an item 4 months ago, been in contact with the company who keep telling me it will be delivered but still nothing. Have requested a refund and now they wont reply

My product arrived with slight damage. I contacted Owala for a replacement and they asked me to complete a form. It was really easy,I uploaded a photo of the damage, and it said a replacement would be processed, which was great! Instead, I got an email acknowledging the damage and offering a small discount for keeping the product. When I declined and asked for a replacement, they directed me to a return request form. I don't want a return, I want a replacement. What should've been a simple request is now an unnecessary back-and-forth.

Freesip lid broke within a couple months of normal use. Because i didnt keep my target receipt i am not covered under the warranty.