Over the Moon Escapes Reviews 

56
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for making the entire holiday booking process completely stress-free, seamless, and straightforward from start to finish. Many people highlight that staff members are exceptionally knowledgeable, friendly, and always happy to answer any questions or provide honest advice. Travelers also deeply appreciate the thoughtful personal touches, such as welcome home gifts, surprise treats, and meticulously detailed itinerary planning. Consumers consistently note that the consultants go above and beyond to provide first-class customer service, ensuring complete peace of mind throughout the entire trip. Because of this exceptional level of care, individuals eagerly look forward to booking all their future travels with them.

What people talk about most

Holidays

Reviewers highlight deep satisfaction with their holidays, consistently praising the seamless planning,... See more

Service

Customers reported immense satisfaction with the service, praising the team for going above and beyond to... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Customer service

Clients share positive opinions on customer service, highlighting the friendly and knowledgeable team who... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how knowledgeable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cat, Brett and Harvey make the whole process of booking a holiday so easy. We have booked 3 times now over the past 2 years and will certainly continue to book with them for all our future travel. We... See more

Company replied

Rated 5 out of 5 stars

From start to finish Cat made booking our bespoke holiday to Dubai, Cambodia & Vietnam very easy, she helped us plan it and get the best out of our time away, happy to talk with us getting to know wha... See more

Company replied

Rated 5 out of 5 stars

I have used over the moon escapes for my last few holidays and wouldn't book through anyone else . Cat and Brett cater for all your needs and are faultless at their job .They handle all the frustratin... See more

Company replied

Rated 5 out of 5 stars

I have booked a few holidays with Cat & Brett. From start to finish the whole experience has been first class. understanding what I would like and helping me pick the right holiday for me. Also when a... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Over the Moon Escapes is a family-owned, independent travel company, specialising in family holidays, city breaks and unforgettable adventures across Asia and beyond. We believe booking a holiday should feel exciting, personal and completely stress-free. That’s why you’ll always speak to a real person who takes the time to understand exactly what you want—without pressure or pushy sales. From your first message until you return home, we’re by your side, offering honest advice, personal service and support when you need it. With ABTA and ATOL protection and more than 200 five-star reviews, your future memories really do start with just one message.


Contact info

4.8

Excellent

TrustScore 5 out of 5

56 reviews

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4.8

All reviews

(56)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good holiday booking company

Really good holiday booking company. Always on hand to help with any issues, whether it before, during, or after your trip.

2 August 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you so much for your lovely review ❤️ We always want our customers to know that we’re here if they need us, before, during and after their holiday.

OTME

Rated 5 out of 5 stars

Fab honest caring team!

The team at Over The Moon really cant do enough for you. They take care of everything so that once you have made your booking, the only thing left to do is pack and get on the plane. They have great travel experience so can make personal recommendations and will always give honest advice and not just try and get the sale. I book with them knowing I am in safe hands and there is a caring team behind the name who will go out of their way to fix it should anything go wrong.

24 August 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you so much for such a lovely review ❤️ This really sums up exactly what we want Over the Moon Escapes to be about – personal service, honest advice and knowing there’s always someone there if you need us.

OTME

Rated 5 out of 5 stars

Great experience

Great experience from booking all the way through to return. Hotels on our multi country trip all excellent. Already booked our next big trip with them.

12 February 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you so much for your lovely review ❤️ We’re so pleased you had such a great experience and that all the hotels on your multi-country adventure were a hit!

The fact you’ve already trusted us with your next big trip means a lot. Thank you for continuing to choose Over the Moon Escapes – we can’t wait for the next adventure!

Rated 5 out of 5 stars

If you can dream it they can book it!

I’ve now used Over the Moon Escapes for several holiday bookings. From big groups Girls Trips to Benidorm to bespoke multicentre holidays to Vietnam for my husband and I.
From initial enquiry right through to travel and return Cat. Brett and Harvey take care of every detail and I completely trust them to look after every little detail.

Booking with them is truly a delight.
From the first phone call you know you are in safe hands and I love the personal quotes and how everything is pulled together in such a professional way even down to the printed ticket pack with all of your documents delivered right to your door along with suprise little gifts sometimes.
So whether it’s a cheeky little break away with a well known travel company or a bespoke adventure you are looking for you will be in safe hands with these guys.
I recommend OTME to all of my friends and they have never been disappointed.

If you can dream it they can book it!

24 September 2026
Unprompted review
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Reply from Over the Moon Escapes

What an absolutely lovely review – thank you so much ❤️ It means the world to us that you continue to trust us with everything from the girls’ trips to those big bespoke adventures!

We put so much into making the whole experience personal, from that very first conversation right through to your documents arriving at the door, so reading this genuinely makes it all so worthwhile.

Thanks,
OTME

Rated 5 out of 5 stars

Best escapes with Over the Moon

I have used over the moon escapes for my last few holidays and wouldn't book through anyone else . Cat and Brett cater for all your needs and are faultless at their job .They handle all the frustrating research, flight sorting, and fine print so you do not have to.They secure special upgrades, extra amenities, and hidden deals that standard booking websites miss. All they ask in return is where you would like to travel and what kind of budget you have . Exceptional service and peace of mind every single time . I look forward to booking lots more holidays with this independent travel company

21 September 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you so much for such a fantastic review ❤️ Knowing that you wouldn’t book your holidays with anyone else really does mean so much to us!

OTME

Rated 5 out of 5 stars

Retirement holiday

From start to finish and in between the service was amazing. How many travel agents contact you on your holiday to check how its going- none but Cat did and that makes an enormous difference. Everything went to plan trips pick ups everything was amazing. Thank you Cat and the team for making my retirement holiday so so memorable. xxxx

18 September 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you so much for such a lovely review ❤️ It was an absolute pleasure helping to make your retirement holiday such a special and memorable one.

We really do care that everything is going exactly as it should while our customers are away, so that little check-in is all part of the service for us! 🥰

Rated 5 out of 5 stars

Personal and professional

Personal and professional! Great experience, from working out what we wanted, through to checking in with us when we were home. Highly recommend!

10 August 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you so much for your lovely review ❤️ Personal and professional is exactly what we aim for, so this means a lot to us.

Rated 5 out of 5 stars

First class service!!

Cat and Brett go out of their way to ensure your holiday is perfect. Nothing is too much trouble and they come up with some fantastic recommendations. First class service every time!!

18 September 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you so much for your lovely words ❤️ We always want to make sure every holiday is just right, so knowing you value our recommendations and the service we provide means such a lot to us.

Rated 5 out of 5 stars

Simply amazing!

Cat and Bret at Over The Moon Escapes are absolutely AMAZING! The knowledge and expertise they have is second to none. From start to finish they organise everything, taking the admin stress out your holiday. The attention to detail and wonderful personal touches make them a cut above the rest & extremely thoughtful. I’m currently my on my 6th holiday booking with them, while Cat is currently organising my parking, airport hotel and trips for an up and coming New York break. She really does do everything. I’ll never again book without her.

24 September 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you for continuing to put your trust in us and for your lovely words. We genuinely appreciate your support more than you know, and here’s to plenty more holidays together! 🥰

Rated 5 out of 5 stars

Booked my holiday to Crete through over…

Booked my holiday to Crete through over the moon escapes, it was brilliant from start to finish the staff are amazing and even checked us in online . Would definitely recommend booking your next holiday with Over the Moon Escapes they are 10 out 10. I will be booking all my future holidays through these from now on

7 June 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you so much for your lovely review ❤️ We’re so pleased you had a brilliant time in Crete and that everything was nice and easy from start to finish.

Rated 5 out of 5 stars

Top level service

Top level service. Went over and above to ensure we had a brilliant holiday! Would definitely recommend.

1 June 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you so much for your lovely review ❤️ We’re so pleased you had a brilliant holiday!

Going that little bit further for our customers is a huge part of what we’re about, so it means a lot to hear this. Thank you for choosing us and for recommending Over the Moon Escapes – we really appreciate it! 🥰✈️

Rated 5 out of 5 stars

Amazing services and go above and…

Amazing services and go above and beyond to help that perfect holiday. Booked our second family holiday with them for next year and we cant wait.

24 August 2026
Unprompted review
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Reply from Over the Moon Escapes

We love helping to make sure everything is just right, and knowing you’re already excited for next year makes us happy too. 🥰 Thank you for your continued support – we hope it’s another amazing one!

Rated 5 out of 5 stars

I have booked numerous holidays with…

I have booked numerous holidays with Cat & Brett. Service is 10/10 from enquiring to booking, they even check in on you whilst on holiday to make sure everything is ok. The service is impeccable and nothing is ever a bother. I have recommended them to friends and family and would never go anywhere else. I highly recommend Cat & Brett 100%

23 September 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you for the lovely words Lynn.

Here's to many more trips!

Over the Moon Escapes.

Rated 5 out of 5 stars

Top Notch Travel Agents

Exceptional service from start to finish, stress free holiday bookings with great advice and extensive knowledge provided before during and after. No stress of checking in and printing tickets as this is all taken care of, they even check in that all is as should be whilst vacationing. Personal touches such as a thanks for booking and a welcome home gift show you are not just a number to them but an individual person. I believe we must be approaching double figures of holidays booked with these guys which tells its own story, and we honestly wouldn't book our holidays any other way now. Don't delay book with them today x

23 September 2026
Unprompted review
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Reply from Over the Moon Escapes

Hi Sally.

Thank you for your lovely words and all the trips you have booked with us. It means a lot!

Here's to many more.

Over the Moon Escapes

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Above and Beyond Every Time

⭐⭐⭐⭐⭐ Above and Beyond Every Time – Exceptional Service from Cat, Brett & Harvey at Over The Moon Escapes

We cannot recommend Over The Moon Escapes highly enough. Cat, Brett and Harvey provide an exceptional level of service and always go above and beyond to make every booking stress-free and enjoyable.

They have helped us arrange a variety of holidays, including a Cunard Transatlantic for a special Birthday. and Silversea Carribean cruises, short breaks to Fuerterventura and Malta, and long-haul trips, always taking the time to find the best options to suit our needs and budget. Their knowledge, professionalism and attention to detail are second to none.

What really sets them apart is their personal approach. Not only do they provide excellent service, but the thoughtful thank you gifts are always a lovely touch and make us feel genuinely appreciated as customers.

They also deserve special recognition for their patience and dedication when dealing with our countless amendments and changes! No request ever seems too much trouble, and everything is handled quickly, efficiently and with a smile. We never feel like we’re being a nuisance, and it’s clear that they genuinely have our best interests at heart, always offering honest advice and recommendations that are right for us. This is because they have taken the time to get to know us and what we want from our holidays!

Their support was particularly invaluable when our Thailand trip was cancelled due to air transit issues in the Middle East. During what could have been a very stressful situation, they kept us informed, provided reassurance, and worked tirelessly to help us find the best solution.

Having such a dedicated team looking after us gave us complete peace of mind.
Their friendly, responsive and caring approach is exactly why we will continue to return to Over The Moon Escapes time and time again. Nothing is ever too much trouble, and the level of customer care they provide is truly outstanding.

Thank you, Cat, Brett and Harvey, for all your hard work, patience and dedication. We look forward to booking many more cruises, holidays and adventures with you in the years to come.

We wouldn’t book with anyone else! 🚢✈️🌍❤️

23 September 2026
Unprompted review
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Reply from Over the Moon Escapes

Thank you for the lovely review Anita. We've loved working on all your trips.

Here's to many more!

Over the Moon Escapes.

Rated 5 out of 5 stars

My first time using O M E after coming…

My first time using O M E after coming highly recommended , Cat listened to what I wanted to do for my 50th Birthday Trip to Thiland making this a holiday of a lifetime and a Dream come True After being asked how I managed to plan being in Elephant Hills for my special day my answer was my amazing Travel Agent did this for me So thank you to all at Team Moon X I have already booked another holiday and my husband has booked a stag party and a another holiday is in the planning will not use anyone else Amazing

24 August 2026
Unprompted review
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Reply from Over the Moon Escapes

Hi Catherine. We are really happy you enjoyed your 50th birthday trip to Thailand with all the memories that you made.

Here's to many more trips :)

Over the Moon Escapes.

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