Cat, Brett and Harvey make the whole process of booking a holiday so easy. We have booked 3 times now over the past 2 years and will certainly continue to book with them for all our future travel. We... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Over the Moon Escapes is a family-owned, independent travel company, specialising in family holidays, city breaks and unforgettable adventures across Asia and beyond. We believe booking a holiday should feel exciting, personal and completely stress-free. That’s why you’ll always speak to a real person who takes the time to understand exactly what you want—without pressure or pushy sales. From your first message until you return home, we’re by your side, offering honest advice, personal service and support when you need it. With ABTA and ATOL protection and more than 200 five-star reviews, your future memories really do start with just one message.
Shalimar Sluice Road, DN18 6JG, South Ferriby, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m not sure that I can say anything that hasn’t been said about the fantastic team at over the moon escapes!! The team pulled all the stops out when we had to rearrange our trip due to a family heath issue early this year but there was no way Cat was going to let us lose our deposit and our plans, she handled everything with care and sensitivity and managed to pull together a holiday later on at incredibly short notice. Next year is planned and booked, all the advice offered has been taken and we can’t wait. I tell everyone about you all. ⛱️⛱️
We’ve just returned from a last minute 10 day holiday in Kefalonia.
The holiday was booked quickly and they also checked us in. Hard copies were sent in the post which I think is a good backup to your phone tickets. We even received a message during the holiday asking if we were having a good time. Return transfer details sent and the icing on the cake was a lovely welcome home gift waiting for us. I would definitely recommend Kat and Brett for their personal touches.
Will be in touch next week to discuss our next adventure.
Over the moon escapes came as a recommendation from a very good friend who i trust, they'd used this company multiple times. I was not disappointed, in fact I was very impressed, from the first point of contact Kat and her team supported us through the whole booking system, kat was very knowledgeable and professional, always there for us no matter the time of day!
We booked a multi trip destination, and the team at over the moon escapes where with us throughout.
I would book through these guys again and would highly recommend their services. Thank you to kat and her dedicated team xx
Cat, Brett and team at Over The Moon Escapes are amazing . They make booking an holiday stress free . They are happy to taylor your trip to meet your needs and will recommend excursions and transportation during your holiday . They are contactable 24/7 incase of emergencies and last minute glitches . Simply perfect
5 stars is not enough.
Each time we have spoken to Cat and Brett about a trip they have absolutely nailed it. They genuinely care and it shows by the effort they put in. We always tell everyone to go to them when they ask who we book through.
Thank you both for all you have done so far and we are already looking at when to book the next one.
Katie and John x

Reply from Over the Moon Escapes
We’ve just got back from our holiday to Menorca and we couldn’t fault the service we received from start to finish. Cat, Brett and Harvey really did go above and beyond from recommending the most perfect place to stay with our young family, to keeping in touch throughout and gorgeous little gifts for us and the kiddies. I feel like customer service like this just doesn’t happen anymore but this felt like a really personal experience and we knew we were in safe hands which sets them apart from the rest. Thank you 🌟

Reply from Over the Moon Escapes
This is the second time we have put our trust in the Moon Team to book our yearly holiday and we cannot fault their choice of holiday and the communication from our initial booking to also contact whilst on the holiday is second to none.
We haven’t hesitated to recommend their wonderful travel company to friends & family which we have already done and they have gone on to book their own tailor made holidays too
Thankyou Team Moon

Reply from Over the Moon Escapes
This was our third booking with them . Told them what we like and our budget they really look into everything . They post your boarding passes and also email them. This was a return visit to skiathos hotel was fantastic which they recommended .

Reply from Over the Moon Escapes
My family and myself have been booking holidays with Over the Moon Escapes for a few years now. Every holiday Cat has suggested has been amazing. Cat and Bret have fantastic travel experience and are able to plan whatever type of holiday you are looking for. They are truly lovely people and make sure all aspects of your holiday is taken care of.

Reply from Over the Moon Escapes
I have been booking holidays with over the moon escapes for a couple of years and find Cat and Bret very knowledgeable about lots of different locations and hotels. They give great advice and nothing is a problem. They provide an excellence service and always go above and beyond. Would definitely recommend.

Reply from Over the Moon Escapes
The team at Over the Moon Escapes are just the best! Their customer service is far above anything I’ve experienced when booking a holiday and we have booked a fair few with them up to now. They are literally there for you 24/7 and do everything apart from actually go with you and do the packing!! I cannot praise them enough!!

Reply from Over the Moon Escapes
Great company
Love over the moon escapes we have booked with them 3 times now and will keep booking with them, love the fact they check you in online and also send you out your paperwork so I don’t have too, also have been sent out little gifts absolutely brilliant thank you over the moon escapes😁

Reply from Over the Moon Escapes
Cat, Brett and Harvey make the whole process of booking a holiday so easy. We have booked 3 times now over the past 2 years and will certainly continue to book with them for all our future travel. We have appreciated honest thoughts about different destinations/ hotels suited to our needs as a family and they are always happy to answer any questions. The extra touches of checking you in and sorting that side makes a big difference to busy family life. I would 100% recommend over the moon travel to anyone!

Reply from Over the Moon Escapes
I cannot praise Cat ,Brett and Harvey enough in making booking a holiday and the whole holiday experiences so easy and straightforward . From the first time you contact the team you can feel confident that they will deliver a first class service. From recommending (from their excellent experiences) holidays to suit everyone to making the process of paperwork etc so simple ( all done prior to going to the airport) and the total confidence in them to have your best interest at heart. The personal touch of gifts from them is the cherry on the cake. Would never think of booking any differently now. If you want the best then use the best. And you won't get any better. Five stars all the way.

Reply from Over the Moon Escapes
I had never used a travel agent before but this was our first holiday with my little girl so we decided to and I am so glad we did! The whole team at Over the Moon Escapes were fabulous. From making sure we found a perfect toddler friendly resort to requesting a quiet part of the hotel and getting us all checked in. Nothing was too much! They were all very friendly and polite and responded very quickly to any queries! I felt so relaxed about the whole thing! We even came home to a wonderful gift! What an excellent service!
As my little girl has told me ‘you get more pennies for another one holiday?’ And when I have I will definitely be using Over the Moon Escapes again! Thank you!

Reply from Over the Moon Escapes
From start to finish Cat made booking our bespoke holiday to Dubai, Cambodia & Vietnam very easy, she helped us plan it and get the best out of our time away, happy to talk with us getting to know what we wanted to achieve. Very quick at responding to any questions we had, tweaking the itinerary to get to our final one. We have also booked in trips with her so we get the best out of every stay. Can’t recommend Cat, Bret & Harvey enough, they are a fantastic team, this is our second time booking and they make it so easy. 5star service

Reply from Over the Moon Escapes
I have been using OTME for a number of years now and they go over and above to help you with your holidays. On some occasions I’ve even found my holiday and they have booked, the reason…if anything goes wrong I know they are on hand to sort it for me and they do all of the flight checkin and get your tickets. I’ve had changed flights & holidays cancelled and each time we have got rebooked with no issues. Highly recommend them, and will always book with them now ✈️ 🏝️💙

Reply from Over the Moon Escapes
Booked last years holiday with Over the moon escapes, usually use large companies & usually AI but hubby agreed to look at a final long haul to appease me , I was a little worried/anxious but explained to Cat exactly what we wanted, a tour around Vietnam but with pick ups no worries with a few days beach to relax…….. Boy did she deliver ❣️ Cat was so personal, rang me to actually speak 1-1 , flight times, pick ups nothing was a problem, the tour was absolutely amazing & the beach stay afterwards in a sandals hotel was fabulous. We had a bit of bad weather whilst away & Cat even reached out to check we were ok & asking if we had any problems/worries …… you wouldn’t get that with a regular tour company.
Would 100% use Over The Moon Escapes again & again- we are going on another tour in November , Cat & Brett have organised, which hubby actually instigated as he loved last years break.
We have & will continue to recommend over the moon escapes to family & friends. ⭐️⭐️⭐️⭐️⭐️

Reply from Over the Moon Escapes
I don’t even know where to start with what a 5 star this company is. Who can say they have a travel agent that offers the same service as Over The Moon Escapes. From my initial enquiry, to booking, to being on holiday and even coming home, Over The Moon Escapes were in touch throughout. There is just something more personal I think about them, as they genuinely want you to have the best holiday and they care so much. They definitely go above and beyond when booking a holiday for you. Cat and Brett were even on their own holiday in Thailand when they went to check out a hotel they had booked my family, Cat sent videos with a full tour. She didn’t have to do that I’d already booked, she wasn’t staying near, but she went out of her way to check it out for me and my family.
Nothing is ever too much trouble, I must of done Cat’s head in with all my questions when she booked our family holiday to Thailand, but nothing was ever too much. I was totally out of my comfort zone wanting to book Thailand, but Cat put me at ease and honestly the holiday has to be one of our best holidays ever. We stayed in 4 different places, (Phuket, Elephant Hills (Jungle and Lake Camp) and Krabi, the moving about was a worry to me, but the organisation of everything from Over The Moon Escapes honestly was 5 star 🌟. I’m so glad I was recommended to use them, I’m currently now planning our next family adventure. Next stop Bali ☺️

Reply from Over the Moon Escapes
Cat and her team are truly fantastic at what they do. We have booked our holidays through them for the past two years now and cannot recommend them enough. They take care of absolutely everything and make booking holidays so seamless- especially multi-centre trips! When flights are delayed or cancelled we are even more grateful for them knowing they are on hand to sort everything out and have even supported us with claiming compensation from the airline. I love how genuine and honest Cat and her team are- they are always upfront about recommendations and costs - you can really tell they care about their clients and have a real passion for what they do.

Reply from Over the Moon Escapes
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.