We are longtime customers of this brand (we be stacking!). Our most recent experience demonstrated the quality of their customer service. When there was an issue with our rings not being delivered, th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality and delivery are great. Ships fast, comes in nice box. Materials are very good. Got some 'normal' rings and one in the sterling silver. They are all good. Got 11 rings (some twice in differen... See more
Company replied
The service was fantastic, the pieces were very good overall. The larger ring was a little tight but when ordering online size can always be a bit of a gamble. The smaller ring was perfect as was the... See more
Company replied
I was drawn in by the designs, but the quality exceeded all my expectations. I ordered six pieces, and every single one is stunning. They’re well made, feel premium, and are absolutely worth the cost.... See more
Company replied
Company details
Information provided by various external sources
OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”
Contact info
Amsterdam, Netherlands
- info@outlaws.amsterdam
- outlaws.amsterdam
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Always get my jewelery from outlaws
Always get my jewelery from outlaws. Great quality and excellent value for money love this place
1 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Lisa,
Having you consistently choose us for your jewelry collection is the ultimate compliment for the crew.
We put everything into maintaining premium quality and real value, so knowing you love the gear and keep coming back means the world to the team.
Rubbish
The bracelet was way too small ( child sized not expected quality and the ad didnt offer any sizing options.Cost me £16 to return and still no refund !!!!
20 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Bob,
I'm genuinely sorry you're feeling this way, brother.
I've just checked your return myself, and I can see why the refund hasn't been completed yet. I've sent you an update directly explaining exactly what's holding things up.
As soon as your return reaches our warehouse, we'll get it processed as quickly as possible.
We'll stay on it with you until everything is sorted.
Outlaws Amsterdam
Wired
Another review of this excellent piece of wrist jewellery, great quality well worth it & highly recommended
4 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that you took the time to drop another review for your piece is a massive win for the crew.
We pour a lot of energy into delivering premium quality that justifies every bit of your investment, so knowing it earned your high recommendation means everything to the team.
Enjoy rocking your wristwear.
Perfect
Every aspect of the transaction was perfect and the pieces are fantastic.
16 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that every single part of your experience went seamlessly and that you love your new gear is a massive win for the crew.
We pour a lot of energy into perfecting the full process, so knowing we hit the mark completely means everything to the team.
Enjoy rocking your pieces.
Love my pieces
Love my pieces, look and feel great when wearing them and was quick delivery 🤙🏻 10/10 would recommend and will be buying again
27 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that your pieces look and feel great when wearing them, combined with quick delivery, is a massive win for the crew.
We pour a lot of energy into making sure the gear stands out and arrives fast, so knowing you are already planning your next purchase means everything to the team.
Enjoy rocking your pieces.
OUTLAWS create amazing jewellery…
OUTLAWS create amazing jewellery pieces. That great in-fact , I have ordered twice from them. I now having a lovely collection of rings.
The service I received was impeccable.
I did have an issue with one order being misplaced (the couriers fault not theirs) and they went above and beyond to get the issue resolved. I cannot fault these guys. 10/10
3 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that you've already ordered twice and built up a lovely collection of rings is a massive win for the crew.
We pour a lot of energy into crafting distinct pieces and stepping up when shipping issues happen, so knowing the team went above and beyond to sort out that courier mistake means everything to us.
We really appreciate you taking the time to share a 10/10 review.
Reply from OUTLAWS. Amsterdam
Hearing that everything went very well is a massive win for the crew.
We pour a lot of energy into keeping the entire experience seamless, so knowing we hit the mark perfectly means everything to the team.
They responded fairly quickly made sure…
They responded fairly quickly made sure I wasn’t worried about anything and overall got it done and presented me with the available options so I’m thankful to how quickly it got settled
3 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that our team resolved everything quickly, kept your mind at ease, and clearly laid out your options is a massive win for the crew.
We pour a lot of energy into keeping our support fast and stress-free, so knowing you felt taken care of and thankful for the quick settlement means everything to the team.
Exceptional craftsmanship backed by one of a kind customer care and service
Exceptional craftsmanship backed by customer service that's just as impressive.
I was initially drawn to this company for their unique, rugged, aged designs. Seeing their strong support for the veteran community made the decision even easier.
Ordering was simple, and shipping updates were great. Unfortunately, the carrier marked my package as delivered when it hadn't arrived. I expected to wait days for a response, but the team replied immediately and got to work. This wasn't lip service—they stayed in touch, provided updates, and remained committed until the issue was completely resolved.
When my order arrived, the quality exceeded my expectations. Outstanding craftsmanship, premium materials, and designs you won't find everywhere else. Combined with fair prices, veteran support, and truly exceptional customer service, they've earned a loyal customer. I'll gladly recommend them to family, friends, and fellow veterans.
26 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that the outstanding craftsmanship, fair pricing, and real-time support during that carrier issue completely hit the mark is a massive win for the crew.
We pour a lot of energy into standing firmly behind our word and delivering unique, rugged gear, so knowing our commitment to the veteran community and responsive service earned your loyalty means everything to the team.
We are incredibly honored to have your support and your recommendations to family, friends, and fellow veterans.
Received message from a recent…
Received message from a recent return/exchange request and still waiting on actual return materials.
1 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that you are still waiting on your return materials after receiving our initial message is something we want to get sorted out for you quickly.
We pour a lot of energy into keeping our support responsive, so we apologize for any delay in getting the physical labels or instructions into your hands.
Please reach out to our team with your order number, and we will double-check the status and get everything resent to you immediately.
Pinky Ring for Papa
Gorgeous ring bought for my partner for father's day - he's in love with it! Got the traveller on his pinky! Branding, packaging, price - everything about Outlaws and the customer interaction is spot on! Oh and sizing was Perfect!
3 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that your partner is in love with his new Traveler ring for Father's Day is a massive win for the crew.
We pour a lot of energy into perfecting everything from the premium packaging to accurate sizing, so knowing that the branding, price, and customer interaction hit the mark completely means everything to the team.
It sounds like it looks killer on his pinky.
I really like the design of them
I really like the design of them. It's exactly what I was looking for
3 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that the design is exactly what you were looking for is a solid win for the crew.
We pour a lot of energy into crafting distinct, unique pieces that stand out, so knowing it hit your style perfectly means everything to the team.
Enjoy rocking your new gear.
Great looking product
Great looking product. Good price and quick to ship
13 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that the great looking design, solid price point, and fast shipping hit the mark perfectly is a solid win for the crew.
We pour a lot of energy into keeping our gear accessible and getting it to your door quickly, so knowing the experience delivered for you means everything to the team.
Enjoy rocking your new piece.
Beautiful ring and customer service
Beautiful ring and customer service! Will definitely be buying from them again! UK love 🇬🇧
2 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that you love your beautiful ring and had a great experience with our customer service is a solid win for the crew.
We pour a lot of energy into crafting distinct pieces and keeping our support helpful, so knowing we earned your trust for future orders means everything to the team.
Sending love right back to the UK
St. Michael’s Badge
I bought a necklace for my boyfriend , amazing quality , quick shipping . Definitely looking into getting another piece, highly recommended!
22 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that the amazing quality and quick shipping hit the mark for your boyfriend's new necklace is a solid win for the crew.
We pour a lot of energy into crafting premium pieces and getting them delivered fast, so knowing you are already looking into your next piece and highly recommend us means everything to the team.
We look forward to helping you find that next piece soon.
Good quality
Good quality, accurate sizing, looks great, just like in photos
1 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that the exceptional quality, accurate sizing, and real-life look hit the mark perfectly is a solid win for the crew.
We pour a lot of energy into ensuring our photos accurately represent the craftsmanship, so knowing the piece delivered exactly what you expected means everything to the team.
Enjoy rocking your new gear.
Reply from OUTLAWS. Amsterdam
Hearing that you love your new piece is a solid win for the crew.
We pour a lot of energy into crafting distinct, premium designs, so knowing it hit the mark for you means everything to the team.
Enjoy rocking it.
Wow!
Wow! My husband received and unexpected gift and we reached out to the team to identify the sender. Their repo se time was amazing, 2 minutes for a real response! We identified who sent it quickly it then the follow up was also timely and ‘real’…no bots here! Well done. Customer service is amazing and I won’t hesitate to place orders with Outlaw!
1 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that our team jumped in within two minutes with a real, human response to help you solve the mystery gift is a massive win for the crew.
We absolutely refuse to hide behind bots, so knowing our speed and personal touch gave you an amazing customer service experience means everything to the team.
Welcome to the family, and we look forward to helping you with your own orders whenever you are ready.
Reply from OUTLAWS. Amsterdam
Hearing that you love your new ring and your delivery arrived fast is a solid win for the crew.
We pour a lot of energy into crafting distinct pieces and getting them to your door quickly, so knowing the experience delivered for you means everything to the team.
Enjoy rocking your new piece.
Reply from OUTLAWS. Amsterdam
Hearing that our service and communication hit the mark perfectly is a solid win for the crew.
We pour a lot of energy into keeping everything clear, fast, and helpful from start to finish, so knowing the experience delivered for you means everything to the team.
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