Superb service, above and beyond, very few if any online and high street businesses with this level of customer support.. 6* rating from me. An awesome business model!!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Forged in Amsterdam by Outlaws making outstanding mens jewelled Gems in great styled rings, necklace and bracelets, forged in Silver and metal to your taste. A wide variety of tastefully uniquely made... See more
Company replied
Quality and delivery are great. Ships fast, comes in nice box. Materials are very good. Got some 'normal' rings and one in the sterling silver. They are all good. Got 11 rings (some twice in differen... See more
Company replied
We are longtime customers of this brand (we be stacking!). Our most recent experience demonstrated the quality of their customer service. When there was an issue with our rings not being delivered, th... See more
Company replied
Company details
Information provided by various external sources
OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”
Contact info
Amsterdam, Netherlands
- info@outlaws.amsterdam
- outlaws.amsterdam
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from OUTLAWS. Amsterdam
Riches,
There's nothing better than wearing a piece that turns heads and starts conversations.
Thanks for taking the time to leave a review, and welcome to the Outlaws crew.
So pleased with my purchases
So pleased with my purchases, fantastic quality and a great fit! (Just wish I could get a matching necklace to the bracelet!)
28 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Oliver,
We're really glad to hear you're so pleased with your pieces and that the quality and fit hit the mark.
And we hear you on the matching necklace. We'll be sure to pass that suggestion along to the team.
Thanks for being part of the Outlaws crew.
I was really impressed with the quality…
I was really impressed with the quality of the items we ordered and also their customer service which was excellent
26 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that our standards hit the mark on all fronts is a solid win for the crew.
We pour a lot of energy into crafting premium pieces and ensuring a seamless experience, so knowing we exceeded your expectations means everything to the team.
Enjoy rocking your new gear.
I want to change a ring and they where…
I want to change a ring and they where so helpfull the response to my e-mail was verry fast and they send me a new ring and it was the right size fast and good the are gr alex
12 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that our email response was very fast and that we got your replacement ring delivered in the right size quickly is a solid win for the crew.
We work hard to make sure our exchange process is smooth and hassle-free, so knowing our team took care of you means everything to us.
Enjoy rocking your new ring.
Excellent Service
The service was fantastic, the pieces were very good overall. The larger ring was a little tight but when ordering online size can always be a bit of a gamble. The smaller ring was perfect as was the pendant. Delivery was decently quick so no complaints there.
14 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that the service was fantastic, delivery was quick, and the pieces were very good overall is a solid win for the crew.
We work hard to make online ordering seamless, so knowing the pendant and smaller ring hit the mark perfectly means everything to the team. Sizing online can indeed be a gamble, but we want you to have the perfect fit for both pieces.
If you ever want to swap that larger ring out for a size up, just reach out to our support team and we will get it sorted.
Enjoy rocking your new gear.
The quality of the jewellery is excellent
I wasn’t sure what to expect when I ordered, but I have to say I’m seriously impressed. Hence me ordering multiple times since.
The quality of the jewellery is excellent. It has a solid weight, the detail is outstanding, and it looks even better in person than it did online. Delivery was quick, everything arrived well packaged, and the whole buying experience was smooth from start to finish.
I’ll definitely be ordering again and would happily recommend Outlaws Amsterdam to anyone looking for quality jewellery with a unique style.
27 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that we exceeded your expectations and earned your loyalty through multiple orders is a solid win for the crew.
We put a lot of focus into crafting impactful pieces that deliver on every front, so knowing our standards hit the mark and earned your recommendation means everything to the team.
Enjoy rocking your collection.
Absolutely satisfied
I like my item very much and it fits my style perfectly. Thank you a lot for that uncommon and unique design. Some friends already asked my, where I got it from. I will surely buy again at your Shop.
27 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that your item fits your style perfectly and that the unique, uncommon design is already catching the eye of your friends is a solid win for the crew.
We pour a lot of energy into crafting distinct pieces that stand out from the crowd, so knowing it hit the mark and earned your repeat business means everything to the team.
Enjoy rocking your new gear, and thank you for spreading the word.
Top quality
Top quality, easy ordering, quick delivery.....i'll be back for more!! :)
16 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that you experienced top quality, easy ordering, and quick delivery is a solid win for the crew.
We pour a lot of energy into making the entire process seamless from start to finish, so knowing we hit the mark and earned your repeat business means everything to the team.
See you again soon for your next piece.
Quality as expected, very cool
I have ordered a few rings over the last few years , for myself and gifts for others . They are always really good quality and fit well , look really cool and value for money .
7 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Gordon,
We appreciate you taking the time to share this, brother.
Knowing you've come back to us over the years for both yourself and as gifts for others means a lot. We're glad the quality, fit, and style have continued to live up to your expectations.
Thanks for your continued trust. Glad to have you with us.
Very quick shipping
Very quick shipping. Great products,great customer service
8 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
John,
We appreciate you taking the time to share this, brother.
Great to hear your order arrived quickly and that both the products and our customer service lived up to your expectations.
Thanks for your trust, and we’re glad to have you with us.
Shopping on your website was easy
Shopping on your website was easy
Prices were really good
I bought 6 pieces but there is only 1 that wasn't what I expected so overall very happy with my purchases
13 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Lee,
We appreciate you taking the time to share this.
Great to hear you found the website easy to use and that you were happy with your pieces overall. It means a lot that you trusted us with six of them.
Thanks for your honest feedback as well. We appreciate your support.
Ordered a bracelet
Ordered a bracelet, very slow delivery, bracelet way too small, offered 50% refund, what good is that when it doesn't fit, buyers beware
12 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Lee,
I'm sorry to hear this was your experience, brother.
I completely understand how frustrating it is to wait for your order only to find the bracelet doesn't fit.
I'd really appreciate it if you could reach out to us via info@outlaws.amsterdam so I can personally take another look at your case. I'd rather continue the conversation and see if we can find a solution together than leave things like this.
Great things
The jewelry is made very well and the quality is amazing. Especially for the price. I am verysatisfied with the service and fast delivery.
Petrik Moll
26 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that the jewelry delivers on amazing quality and great value for the price is a solid win for the crew.
We work hard to provide excellent craftsmanship alongside fast delivery and reliable service, so knowing you are very satisfied means everything to the team.
Enjoy rocking your new gear.
Great bracelets
Great bracelets on offer here. Decent quality for the price. Look great. Fairly heavy, which is also fantastic. My only gripe is that I purchased a twisted (solid) bracelet, and it was quite small. Had to open it up to fit it on my (rather large) wrist.
25 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that the bracelets look great, deliver decent quality for the price, and have that fantastic heavy feel is a solid win for the crew.
We work hard to make sure our pieces carry a premium weight, so knowing they hit the mark overall means everything to the team. Sorry to hear the twisted solid bracelet felt a bit small initially, but we are glad you were able to carefully adjust it to fit your wrist comfortably.
Enjoy rocking your new bracelets.
This is one of the last great companies…
This is one of the last great companies around. They truly care about their customers, they have great quality products, offer great customer service and just generally do things in ways that are rarely done anymore in this world. They even reached out and refunded me as a random pick, letting me keep the excellent ring I purchased as a GIFT!! Then followed up with a personal note of thanks!! They are simply excellent in a world of just ok…buy from them..you will not regret it!!!
VR
25 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that our service, quality, and surprise refund made you feel that we truly care is a solid win for the crew.
We always want to go above and beyond to do things differently, so knowing that the surprise gift, personal note, and ring hit the mark means everything to the team.
Enjoy rocking your new piece with pride.
Excellent quality, real value for money fantastic customer service - what's not to like? Feel valued and appreciated
From initial search through to a very comprehensive and robust customer service.
23 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that the excellent quality, real value, and comprehensive customer service made you feel truly valued and appreciated is a solid win for the crew.
We pour a lot of energy into building a seamless, robust experience from the very first search all the way through to aftercare, so knowing we hit the mark means everything to the team.
Enjoy rocking your new gear.
Perfect
From browsing to purchase to after care absolutely amazing. Very happy and impressed with my items and the team😎
25 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that your entire experience from browsing to purchase and aftercare was absolutely amazing is a solid win for the crew.
We pour a lot of energy into making sure every step of the journey is seamless and that our pieces deliver, so knowing you are happy and impressed means everything to the team.
Enjoy rocking your new items.
I did not receive any order…
I did not receive any order confirmation, so I wrote an email quite late in the afternoon, and to my surprise I got an answer within minutes. I’m really impressed by the speed at which they replied! So I give them maximum score for customer support!
24 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that our lightning-fast response late in the afternoon turned your experience around after a missing order confirmation is a solid win for the crew.
We work hard to stay sharp and available whenever you need us, so knowing our support team earned your maximum score means everything to the team.
Enjoy rocking your new gear once it arrives.
From start to finish I have had a great…
From start to finish I have had a great experience! Every email was answered within an hr. I ordered 3 Saint Michael pendants and 1 came missing a clasp, rather then making me send the whole thing back they sent me a whole new one and let me keep the broken one. I will recommend them to anyone !
24 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that you had a great experience from start to finish and that our fast email responses hit the mark is a solid win for the crew.
We always want to handle mistakes smoothly, so letting you keep the original piece while rushing out a replacement was the least we could do to make things right. Knowing that this approach earned your recommendation means everything to the team.
Enjoy rocking the Saint Michael pendants.
Very pleased with my purchase
Very pleased with my purchase, well packaged and i was kept informed about my order throughout.
24 June 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that you are very pleased with your purchase, the packaging, and our order updates is a solid win for the crew.
We pour a lot of energy into keeping you informed and ensuring everything arrives in perfect condition, so knowing we hit the mark means everything to the team.
Enjoy rocking your new gear.
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