outdoorandgardenlighting.co.uk Reviews 

177
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Against a backdrop of an order of 6 additional bollard lights, where the lights were not going to be available until late June and after a new deck was installed, Outdoor and Garden lighting (via Cust... See more

Rated 5 out of 5 stars

Great customer service. Delighted with my purchase and the process. The light is a quality item and straightforward to install

Rated 4 out of 5 stars

I was looking for an unusual outdoor light to match a new front door and this is very smart looking and good quality. Very pleased with the appearance although when lit slightly dimmer light than I’m... See more

Rated 5 out of 5 stars

We had a difficult archway into our London Mews road. Lighting has been a challenge. Two wall lanterns from Ourdoor and Gardening were just right. They arrived speedily and were good value for money.

Company details

  1. Lighting Store

Written by the company

The Outdoor & Garden Lighting Company is the largest online retailer of quality outdoor and garden lighting.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

177 reviews

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4.4

All reviews

(177)

25 reviews in the last 12 months

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Rated 3 out of 5 stars

Not the best service if I’m honest

Not the best service if I’m honest. Ordered and paid for an outdoor light for my pub on a 48 hr delivery window. I then went on holiday for 8 days and when I returned nearly 2 weeks after ordering, I was informed that it had not been delivered. Emailed the company and was told that for some reason the order had disappeared of the system. They obviously apologised but not the best experience for a first time customer. Need to do better!

11 August 2025
outdoorandgardenlighting.co.uk logo

Reply from outdoorandgardenlighting.co.uk

Hi Craig,

I’m really sorry to hear about your experience — especially as a first-time customer. Your order should never have fallen off our system, and I completely understand your frustration after expecting a 48-hour delivery. This isn’t the level of service we aim to provide, and I apologise that we let you down on this occasion.

We’ve since reviewed what went wrong to ensure this doesn’t happen again, and we truly appreciate you bringing it to our attention. I hope we’ll have the chance to provide you with a smoother experience in the future.

Kind regards,
Mark

Rated 1 out of 5 stars

Really very cheap

Really very cheap, I guess that’s what you get for the price, broken glass on arrival, and will be changing it as it just looks very nasty.

9 July 2025
outdoorandgardenlighting.co.uk logo

Reply from outdoorandgardenlighting.co.uk

Hi Chantelle,

I’m very sorry to hear that your order arrived with broken glass and didn’t meet your expectations. That’s certainly not the standard we want to deliver. We’d be more than happy to arrange a replacement or discuss other options to put this right for you.

Just to reassure you, we offer free 90-day returns within the UK, so you’re covered if you’d prefer to return the item instead. Please get in touch with our customer service team, and we’ll make sure this is resolved quickly.

Your feedback is really valuable, and we’ll also review the packaging to help prevent this from happening again.

Kind regards,
Mark

Rated 5 out of 5 stars

Perfect wall lanterns for an archway

We had a difficult archway into our London Mews road. Lighting has been a challenge. Two wall lanterns from Ourdoor and Gardening were just right. They arrived speedily and were good value for money.

3 April 2025
Rated 1 out of 5 stars

I am still trying to return these items…

I am still trying to return these items back to you as Electrician has stayed that they are not suitable for my house. I am hitting a brick wall each time I request the return labels for the parcels. Very frustrated indeed as the money is in the company bank account and not mine who is a pensioner. Someone please help me or I shall have to contact someone/newspapers about the way I am getting treated by your company. Yvonne Sweeney.

3 February 2025
Rated 3 out of 5 stars

Did not work properly

My lights worked beautifully for the first week or so and then quite a lot of then failed and went brown. These were supposed to be outdoor ones. Very disappointed

13 November 2024
Rated 5 out of 5 stars

Nice lights

Nice lights, fast delivery, replaced one "damaged in transit" without a problem. Good price.

13 November 2024

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